Distinction Heritage Gateway Hotel

Room wasn't ready when it was check-in time ... had to wait for another hour.

We had to wait another hour before we can occupy the room, as it wasn't cleaned yet.

The bathroom wasn’t particularly clean and the shower was terrible.

Starting with the staff, this wasn't a great stay. Trying to check in, she could barely be bothered to talk to me, even answering a phone call mid conversation and didn't return to me. There was no hotel info in our room, so I wasn't even aware there was a restaurant on site until the next day, or what amenities the complex had.
The room, filthy, literally dust and hair everywhere but mostly in the bathroom...which has rotting boards due to the shower water spilling out everywhere. It felt like the room was cleaned then sealed for 6 months. Comfort didn't exist, in our room anyway, no couch, and power outlets only in the kitchen. Also no cloths or tea towels to deal to our dishes. Small things but for the price we paid I expected more attention to detail.
While there I had 3 people ask me on their arrival where the reception is, it's not easily signposted.

Found the room got very cold overnight. We had turned the heater off as it was very noisy, but the room cooled down very quickly.

We specifically booked a room with a bath but got allocated a different room. Went to staff and were apologetic with the mix up and it was rectified as good as can be for us. Upon entering the room it was very musty smelling, windows have hand marks all over it, next to the toilet on the wall was markings of god knows what, the mugs were dusty and one was full of dust and water and the heater was good but no way to turn down the fan so was very loud. Room could have done with a microwave too but other than was good

therwes a slight smell in rooms

Nothing like the pictures posted.
No extra blankets.
Requested a baby cot, was approved but wasn’t in the room when we arrived.
Baby cot didn’t have a mattress, and we got given two TOWELS to be used as BLANKETS.

A budget hôtel stuck in 1987, at a considerable price. Hard Pillows probably also vintage. First hotel room the toilet didn’t flush. Had to be moved. No cutlery provided beyond glasses mugs and teaspoons-short sighted to think this will force guests to eat in their restaurant.
The most unwelcoming loveless environment inside the restaurant. The restaurants coffee machine was broken so even that failed the client. A trip to The Death Star Cafeteria would have been preferable.

This hotel chain needs to refurbish and refurbish it’s attitude towards the business. A miserly business model.
It is lazy and cynical to rely on tour bus contracts and invest the absolute minimum in keeping the business ticking over.
You can’t just extract as a corporation. Corporate cynicism is always transparent to the client or guest.
Keep going this way and the hotel chain will fail.