Residence Inn Pittsburgh North Shore

Hotels
Residence Inn
9 (1132 reviews)
574 West General Robinson Street , Pittsburgh , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Room cleanliness
Cons:
Inconsistent cleanliness
Service issues
Minor maintenance problems

Categories

Cleanliness
8.23
Inconsistent cleanliness with some dirty dishes and uncomfortable beds mentioned.
Service
9.2
Mixed service experiences; some staff were polite while one was noted to be rude.
Location
10
Great location frequently mentioned positively across reviews.
Room Quality
8.74
Room quality was good with clean facilities, but issues like broken lamps were noted.
Amenities
8.69
Some amenities were appreciated like pool access, but lack of ice machines and maintenance issues affected the score.
Value for Money
8.72
Parking issues and some minor expenses noted, but overall a reasonable stay.
Food and Beverage
8.68
Breakfast was noted to be good, despite some personal preferences regarding temperature.
Overall Experience
9.73
Overall experience was positive with notable disruptions, but convenience and location outweighed issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:35

Property Description

Convenient Location
Located just minutes away from central Pittsburgh and major attractions like the Carnegie Museum of Art, our hotel is the perfect base for your stay in the city.

Suite Perks
Our suites are designed to make you feel at home, with fully equipped kitchens, spacious living areas, and modern amenities like flat-screen TVs and iPod docking stations.

Relax and Recharge
Whether you prefer a refreshing swim in the indoor pool, a fun time in the game room, or a workout session in the fitness centre, we have something for everyone. Stay connected with complimentary Wi-Fi throughout the hotel.

Experience comfort and convenience at its best at Residence Inn Pittsburgh North Shore. Book your stay now and make unforgettable memories in the Steel City.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Location

Guest Reviews

9
Based on 1132 reviews
Cleanliness: 8.23
Service: 9.2
Location: 10
Room Quality: 8.74
Amenities: 8.69
Value for Money: 8.72
Food and Beverage: 8.68
Overall Experience: 9.73
C
Christy couple us
4
Good memories here… but it’s our final stay
Pros:

Location

Cons:

Used to be our go to in Pittsburgh but it’s starting to feel very dated. There was a strong chemical/cleaning smell in the room and hallways that never went away! It had our eyes burning

2026-08-22 via Nuitee
D
David solo_traveller us
5
We had a great reunion of friends but the hotel started the event off leaving a bad feeling about Marriott
Pros:

Great location. Rooms are roomy,, comfortable. Breakfast was good.

Cons:

The biggest problem was our group had 6 rooms reserved. We called earlier and asked to have our rooms on same floor and that we would be arriving fairly late. Upon arrival two of our group were told their rooms had been canceled. We didn’t cancel. Hotel Blamed it on 3rd party booking but we were given conflicting messaging. not enough room here to describe the fallout but it was messy.

2026-08-22 via Nuitee
J
Jode solo_traveller us
8
Great location and room
Pros:

Great location and rooms, Continental breakfast

Cons:

No instructions on how to operate appliances in suite, very few utensils, ice make in freezer didn't work and no ice machines

2026-08-21 via Nuitee
L
Lynn solo_traveller us
5
Ratings
Pros:

How close the stadiums were to the hotel!!

Cons:

Hotel didn't smell well and the rooms needs work. And a food was not good.paid to much...

2026-08-21 via Nuitee
C
Carolyn extended_group us
2
Right location, everything else was wrong.
Pros:

The property is located very close to PNC Park and offered affordable parking per day.

Cons:

The staff was not responsive to our issues and the A/C was broken in one of our rooms for an entire day. It took multiple calls to staff over twelve hours to get it fixed, we had to sleep in 85 degrees one night because of it. One of our rooms was dirty, with broken closet doors, and the room door and bathroom door did not close without us having to shove them.

2026-08-20 via Nuitee
A
ADAM family_with_children us
2
In my opinion, the hotel is unsafe and filthy. It should be closed until inspected.
Pros:

The worst hotel in the U.S. in which I have ever stayed.

Cons:

The hotel was absolutely filthy. And dangerous. People were trapped in the elevator, our room door wouldn't close without jamming it shut. The furniture was covered in grease or another film. We had to place towels on the seats. Parts of the floor were wet. The bathroom had mold in multiple places Doors were missing from the closets. There was a distinctly awful odor. I contacted Marriott days ago and have not heard back.

2026-08-20 via Nuitee
D
Debra solo_traveller us
9
Pros:

Close to PNCPark.

Cons:

Long line at check-in.

2026-08-18 via Nuitee
M
Martine couple us
4
2026-08-16 via Nuitee
K
kyle extended_group us
8
2026-08-16 via Nuitee
D
Dana family_with_children us
8
2026-08-14 via Nuitee
S
Sandra couple us
5
The hotel definitely needs some maintenance done and some upgrades. However I would stay here again
Pros:

The staff could'nt have been any friendlier.
Parking is a big bonus.
Nice size room
Kitchen area was very spacious

Cons:

The lobby was like an oven. Definitely needs air conditioning
Carpets in the room and hall could have been cleaner
Needs a 4 cup coffee maker. Not everyone likes to make a cup at a time

2026-08-13 via Nuitee
C
Cory solo_traveller us
10
Pros:

Close to the stadium and easy walking to everything you need

Cons:

Price

2026-08-09 via Nuitee
C
Caroline couple us
5
Pros:

Great location, good breakfast

Cons:

The power went out for an hour. The staff said that happens every time it rains. We were not able to use the staircase for some reason and had to wait for the elevator which seems like a fire hazard. Also the bedroom door hinge was broken so the door didn’t close the whole way. The air conditioner took a long time to kick on but eventually worked well.

2026-08-07 via Nuitee
D
Dylan extended_group us
8
2026-08-06 via Nuitee
D
David solo_traveller fr
6
2026-08-04 via Nuitee
B
Brian family_with_children us
5
2026-08-03 via Nuitee
E
Escape67520646564 Family
2
Strongly Do Not Recommend
Pros:

One thing after another with this place. I am optimistic and trying to see the bright side. But it just keeps getting darker.

My biggest issue was finding a plate of drugs in the room. Clearly they didn’t clean the kitchenette or look in the drawers. I am so thankful my kids didn’t get into it!

Also, room not ready when we came after check in time and was told no idea when it would be ready and no way to tell.

Key card reader battery broken. Went to drop some stuff at hotel room quick before we had scheduled tour in 15 minutes. Can’t get in, had to leave our things with front desk and weren’t able to gather what we needed from the room.

Hotel generally messy and dates. Many areas of chipped paint, rips in carpet etc.

Close to PNC park but would avoid at all costs.

2026-07-28 via Tripadvisor
C
carole family_with_children us
5
Cons:

Only one elevator out of 3 worked. Had to wait in line to go up to room. Had to take steps to 7th floor numerous times
Was double charged for my room and still waiting for it to be corrected
Sofa bed comforter not clean Mattress
very uncomfortable

2026-07-23 via Nuitee
E
Evan extended_group us
6
2026-07-22 via Nuitee
B
Beth couple us
1
The room was in dire need of repairs
Pros:

The only thing we liked was the courtesy of the staff.

Cons:

There was no AC in any common areas. There was only 1 elevator out of 3 that were working. When we checked out (a day early) we waited 40 minutes and still not able to get on an elevator. A very kind guest carried our luggage down the stairs to the lobby. We are elderly and my husband has medical conditions. The front desk staff didn’t care. They just sorry but didn’t sound like they meant it

2026-07-21 via Nuitee