The Ritz-Carlton Shanghai, Pudong

Hotels
•
The Ritz-Carlton Company, L.L.C
9.8 (1084 reviews)
8 Century Avenue, Lujiazui , Shanghai , cn
+862120201888

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
High-quality food
Cons:
Old furniture
WiFi issues

Categories

Cleanliness
9.28
Some reviews mention old furniture and interior which may affect cleanliness perception.
Service
10
Service was absolutely top-notch, helping with food ordering issues and overall staff quality noted.
Location
10
Exceptional location with amazing views as highlighted in several reviews.
Room Quality
9.78
Rooms are spacious and comparable in quality; some concerns about decor but generally favorable.
Amenities
9.78
Amenities received positive mentions, with delicious offerings in dining.
Value for Money
9.78
Guests find it reasonably priced for the hotel tier and offerings.
Food and Beverage
9.78
High-quality food options with variety in the buffet, noted to be better than competitors.
Overall Experience
10
Generally excellent overall experience highlighted by multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:52

Property Description

Luxurious Living with Spectacular Views

Elegant Art Deco Design: Experience luxury in every detail with air-conditioned rooms featuring large windows and modern amenities like B&O sound systems.

Prime Location and Convenience: Situated near iconic landmarks and transportation, making it easy to explore the city. Enjoy proximity to major attractions and airports.

Exceptional Dining and Wellness: Indulge in a variety of culinary experiences from Italian to Cantonese cuisine. Relax at the 24-hour gym, spa, and rooftop bar for a truly unforgettable stay.

Ready to experience luxury at The Ritz-Carlton Shanghai, Pudong?

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that for all breakfast inclusive rates, they only include breakfast for 2 people. Extra charges will apply if the 3rd guest wishes to dine.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 16 per hour.

Location

Guest Reviews

9.8
Based on 1084 reviews
Cleanliness: 9.28
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.78
Value for Money: 9.78
Food and Beverage: 9.78
Overall Experience: 10
M
Mike • couple • fr
10
Pros:

L’emplacement de l’hôtel face à la Tour de la Perle d’Orient. Son petit-déjeuner et surtout le personnel

2026-07-02 • via Nuitee
K
Khalid • couple • sa
10
2026-07-01 • via Nuitee
E
ekaterinad607 • Business
10
We enjoyed our stay!
Pros:

We enjoyed our stay!Hotel and the view is beautiful, food is delicious, beds are comfy.
I’d like to specifically thank guest manager Yana and concierge Tristan for helping with every request we had, going an extra mile and making us feel very welcome and very well looked after. Thank you!

2026-06-30 • via Tripadvisor
M
Maxat • family_with_children • kz
10
2026-06-27 • via Nuitee
C
Catherine • solo_traveller • gb
10
Pros:

Beautiful room, free upgrade to river view, friendly staff and tasty breakfast with lots of choice. The staff couldn't do enough to help us celebrate my stepdaughter's 30th birthday

Cons:

Nothing, it was all great

2026-06-26 • via Nuitee
A
Adnan • couple • ae
10
Amazing
Pros:

Tous

Cons:

Rien

2026-06-21 • via Nuitee
R
Renata • couple • ru
10
2026-06-21 • via Nuitee
M
Madina • family_with_children • kz
8
Pros:

Хорошее расположение, чистые номера, красивый вид из окна. выбор еды по сравнению с другими отелями в китае хороший

Cons:

был ранний рейс, соответственно прибыли в отель рано утром. персонал не смог сделать ранний чек ин. пришлось ждать до 15:00

2026-06-21 • via Nuitee
A
Athanasios • solo_traveller • sg
10
2026-06-19 • via Nuitee
Александр • family_with_children • ru
5
Pros:

Отличный отель, хорошие завтраки, прекрасное расположение

Cons:

Прошло полтора месяца после проживания в отеле, а внесенный депозит отель до сих пор не вернул. На обращения не отвечают. Все впечатление испортили своим разгильдяйством.

2026-06-19 • via Nuitee
S
stanislav • extended_group • sk
9
2026-06-18 • via Nuitee
B
Bogdan • couple • gb
10
It’s a must în Shanghai
2026-06-18 • via Nuitee
A
Andrey • solo_traveller • ru
10
2026-06-17 • via Nuitee
K
Konstantin • family_with_children • kz
10
Классно
Pros:

Все

2026-06-16 • via Nuitee
B
Bilal • family_with_children • us
10
Pros:

Jason, thank you for taking care of my entire family! Amazing stay .

2026-06-16 • via Nuitee
A
Alfonso • couple • es
10
Excelente
Pros:

las vistas al Bund y la hubicacion perfecta para ir a la pearl tower o para hacer compras el cual tenias dos tipos de centros comerciales a 1 minuto del hotel

Cons:

el rooftop el cual requeria de pedir un minimo de al rededor 200 euros para poder subir, cuando la mayoria de personas pues queremos un cocktail y disfrutar de las vistas y no tener que obligarte a cenar alli para poder disfrutarlo, creo que estaria mejor que hubiera alguna separacion entre las personas que quieran estar mucho tiempo y otras que solo estar un rato corto y tomarse alguna bebida

2026-06-15 • via Nuitee
P
Puneeth Reddy Madasu • solo_traveller • in
10
2026-06-13 • via Nuitee
B
BENLEE123 • Solo travel • Singapore
8
Re : Luxury hotel with Great Views
Pros:

I booked this hotel for 2 nights as a tteat to myself after a hectic work week. Its been 15 years since I stayed here. Upon arrival the condition of the hotel remained excellent.

I booked a "skyline" view room which face the Pearl Tower and Jinmao tower but I didnt like the odd triangle layout of the room. It's supposed to be 65sqm but felt cramp. Thankfully, the helpful staff at the club lounge changed my room to a bund view room which strangely at 53sqm felt way more spacious.

The room comes with a large bathroom with standing tub, a large walk in shower and electronic toilet. There is even a luggage closet. At night, the bund views are amazing. Given the age of the hotel, the rooms are surprisingly well maintained. Some minor complaints about the bathroom were the marble has seen better days and may need a refurbishment. I love the bathrobes so much I bought one from the gift shop.

Service was attentive and efficient although it just falls a bit short of the highest standard. For example, there is no welcome letter in the room which I usually get when I checkin to a Ritz Carlton. I had issues with the bathtub water drainage. As an apology gesture, the Manager offered to send me some amenities to my room but I never received one. Anyway these are small issues.

The breakfast at both 52nd floor restaurant and the club lounge is good but there isn't effort to make something special, instead its all the usual breakfasts stuff.

Location wise, this is situated right next to the IFC mall which mostly sell luxury goods plus some restaurants. One can access the basement MRT and its onr stop away from Nanjing road, though its quite a bit of walking underground.

Overall quite pleased with my stay and will likely returned.

2026-06-12 • via Tripadvisor
Полина • couple • ru
10
2026-06-12 • via Nuitee
T
TomPrtmn • Couples
10
A perfect stay in Shanghai
Pros:

We have had an absolute perfect stay at The Ritz-Carlton Shanghai. From start to finish, we have been treated like royalty. With perfect service and attention to detail.
We were working together with the marketing team. Samantha, Jane and Winnie did everything they could to make our jobs easy. And the result shows.

The hotel itself is beautiful. The perfect location that looks over the bund and pearl tower. The rooms are really big and feel very comfortable to live in. I can’t think of anything that can be better. The food was amazing as well. Every outlet has something new to offer, delivered with love and care.

We will definitely be back!

2026-06-09 • via Tripadvisor