The Ritz-Carlton Shanghai, Pudong

Hotels
•
The Ritz-Carlton Company, L.L.C
9.8 (1102 reviews)
8 Century Avenue, Lujiazui , Shanghai , cn

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
High-quality food
Cons:
Old furniture
WiFi issues

Categories

Cleanliness
9.28
Some reviews mention old furniture and interior which may affect cleanliness perception.
Service
10
Service was absolutely top-notch, helping with food ordering issues and overall staff quality noted.
Location
10
Exceptional location with amazing views as highlighted in several reviews.
Room Quality
9.78
Rooms are spacious and comparable in quality; some concerns about decor but generally favorable.
Amenities
9.78
Amenities received positive mentions, with delicious offerings in dining.
Value for Money
9.78
Guests find it reasonably priced for the hotel tier and offerings.
Food and Beverage
9.78
High-quality food options with variety in the buffet, noted to be better than competitors.
Overall Experience
10
Generally excellent overall experience highlighted by multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 20:52

Property Description

Luxurious Living with Spectacular Views

Elegant Art Deco Design: Experience luxury in every detail with air-conditioned rooms featuring large windows and modern amenities like B&O sound systems.

Prime Location and Convenience: Situated near iconic landmarks and transportation, making it easy to explore the city. Enjoy proximity to major attractions and airports.

Exceptional Dining and Wellness: Indulge in a variety of culinary experiences from Italian to Cantonese cuisine. Relax at the 24-hour gym, spa, and rooftop bar for a truly unforgettable stay.

Ready to experience luxury at The Ritz-Carlton Shanghai, Pudong?

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that for all breakfast inclusive rates, they only include breakfast for 2 people. Extra charges will apply if the 3rd guest wishes to dine.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 408 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 16 per hour.

Location

Guest Reviews

9.8
Based on 1102 reviews
Cleanliness: 9.28
Service: 10
Location: 10
Room Quality: 9.78
Amenities: 9.78
Value for Money: 9.78
Food and Beverage: 9.78
Overall Experience: 10
M
mohammed • couple • qa
9
2026-07-18 • via Nuitee
A
Anita • family_with_children • ch
10
Top Hotel für das erste Mal in Shanghai
Pros:

Personal war sehr freundlich - Lage - Zimmerausstattung- Aussicht - Essen

Cons:

-

2026-07-18 • via Nuitee
Z
Zabiullah • solo_traveller • gb
10
I am very pleased to stay with this hotel. Very clean and professional helpful staff
Pros:

Staff are very friendly and the hotel is at a very good location

Cons:

None

2026-07-17 • via Nuitee
K
Kaysa • family_with_children • ve
7
2026-07-17 • via Nuitee
H
Hui-Feng • solo_traveller • tw
10
Pros:

早餐豐盛美昧,用餐環境舒適,東方明珠外灘美麗風景一覽無遺,酒店位置極佳

2026-07-16 • via Nuitee
P
Paidamwoyo • family_with_children • zw
10
2026-07-14 • via Nuitee
S
Snjezana • couple • hr
10
One of the best experiences in Shanghai! Don’t miss this luxurious experience, great staff and amazing restaurants.
Pros:

Excellent location! Luxurious room and bathroom, perfect heavenly bed. The staff is the best we have ever met. Rooftop bar has an amazing view and excellent food.
Do not miss it if you are visiting Shanghai!

2026-07-14 • via Nuitee
A
Aleksandr • solo_traveller • ru
10
Отель очень хороший
Pros:

Место расположения, вид из номера, обслуживание. Яна Ивлева заботилась о нас во время пребывания в отеле. Спасибо ей большое. Очень важно когда все могут объяснить на родном языке

Cons:

Нет

2026-07-11 • via Nuitee
S
Sherita • couple • gh
10
It was totally worth it. From my room to my view, food, restaurant and the sky bar. Everything was amazing and I will de
Pros:

Everything. From the time we arrived till we left. Check-in was smooth, staff were friendly it was my birthday and they surprise me with a cake and decorations in my room.

Cons:

Nothing at all..

2026-07-09 • via Nuitee
S
su mei • solo_traveller • tw
10
2026-07-09 • via Nuitee
S
SUZUKI • couple • jp
10
2026-07-08 • via Nuitee
A
Alexey • family_with_children • ru
10
Pros:

Долго выбирали отель, начитались отрицательных отзывов на все отели. Всё оказалось надуманным! Все прекрасно, как подобает отелю 5*.

Cons:

Ничего критического, стоит только ещё чуть-чуть подучить официантов во время обеда в основном ресторане и в кафе на крыше, высоким стандартам обслуживания. Сейчас на 4 из 5.

2026-07-05 • via Nuitee
M
Mike • couple • fr
10
Pros:

L’emplacement de l’hôtel face à la Tour de la Perle d’Orient. Son petit-déjeuner et surtout le personnel

2026-07-02 • via Nuitee
K
Khalid • couple • sa
10
2026-07-01 • via Nuitee
E
ekaterinad607 • Business
10
We enjoyed our stay!
Pros:

We enjoyed our stay!Hotel and the view is beautiful, food is delicious, beds are comfy.
I’d like to specifically thank guest manager Yana and concierge Tristan for helping with every request we had, going an extra mile and making us feel very welcome and very well looked after. Thank you!

2026-06-30 • via Tripadvisor
M
Maxat • family_with_children • kz
10
2026-06-27 • via Nuitee
C
Catherine • solo_traveller • gb
10
Pros:

Beautiful room, free upgrade to river view, friendly staff and tasty breakfast with lots of choice. The staff couldn't do enough to help us celebrate my stepdaughter's 30th birthday

Cons:

Nothing, it was all great

2026-06-26 • via Nuitee
R
Renata • couple • ru
10
2026-06-21 • via Nuitee
M
Madina • family_with_children • kz
8
Pros:

Хорошее расположение, чистые номера, красивый вид из окна. выбор еды по сравнению с другими отелями в китае хороший

Cons:

был ранний рейс, соответственно прибыли в отель рано утром. персонал не смог сделать ранний чек ин. пришлось ждать до 15:00

2026-06-21 • via Nuitee
A
Adnan • couple • ae
10
Amazing
Pros:

Tous

Cons:

Rien

2026-06-21 • via Nuitee