Wyndham Grand Plaza Royale Hangzhou

Hotels
•
Wyndham Grand
9.8 (186 reviews)
No.555,Feng Qi Road , Hangzhou , CN
+86 571 8761 6888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Poor room cleanliness
Closed restaurant option

Categories

Cleanliness
8.7
Room service was poor, with dirty items left uncleaned.
Service
10
Staff were very friendly, though communication was not always easy.
Location
10
Excellent location near West Lake and Wulin night market.
Room Quality
10
Rooms are comfortable but show signs of being dated.
Amenities
10
Hotel has child-friendly rooms and other good amenities.
Value for Money
10
Overall good value considering the location and service.
Food and Beverage
9.7
General food options are good, but specialty restaurant closed.
Overall Experience
10
Strongly positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:02

Property Description

Luxurious Accommodation
Wyndham Hangzhou provides spacious rooms with free Wi-Fi and private balconies offering stunning views of the city or West Lake. The European-style rooms feature modern amenities including a flat-screen TV and en suite bathrooms with both bathtub and shower facilities.

Convenient Location
Situated near West Lake, the hotel is within walking distance of popular attractions like Duanqiao Canxue and a short drive from landmarks such as Lingyin Temple and Leifeng Pagoda. With easy access to public transportation, exploring Hangzhou is a breeze for guests staying at Wyndham Grand Plaza Royale.

Leisure and Dining Options
Guests can unwind at the fitness center, pool, or sauna, and indulge in delectable cuisine at Yin Hu Xuan Chinese Restaurant or other dining venues on-site. The hotel's elegant lobby, connected to a shopping center, and the Royale Ballroom with panoramic lake views, offer a touch of luxury to every stay.

To experience luxury and convenience in Hangzhou, book your stay at Wyndham Hangzhou now.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that for bookings of 4 rooms or up, a different booking policy may apply. Please kindly contact the property directly for more details, using the contact information found on the confirmation letter.

The executive lounge is temporarily closed due to operation adjustment, the executive benefit will be arranged in the Lobby (from 8th November 2022).This property reserves the right to release the room after 18:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Location

Guest Reviews

9.8
Based on 186 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 9.7
Overall Experience: 10
M
Maria Emilia • couple • ar
7
Pros:

Todo ok

Cons:

El gimnasio imposible de ir. Lleno de humedad, sucio y a mitad hacer.

2026-10-22 • via Nuitee
A
Alexey • couple • hr
8
2026-10-20 • via Nuitee
B
Bruno • solo_traveller • fr
6
Pros:

Location and room was ok. Bed very confortable.

Cons:

The hotel’s style is a little dated, as are the gym equipment and swimming pool. The gym changing rooms are dirty. There is no sauna or steam room for relaxation.

2026-10-18 • via Nuitee
A
Alessandro • solo_traveller • es
10
Excelente
Pros:

La amabilidad del personal. Realmente excepcional. Buena ubicación, buenas instalaciones y habitaciones cómodas con buenas vistas y camas cómodas.

2026-10-14 • via Nuitee
S
Sai Wah • family_with_children • au
9
I have a good time 😃
Pros:

The staff are very friendly, polite, and kind.

Cons:

Nothing

2026-09-17 • via Nuitee
A
Antonio • family_with_children • de
9
Fantastico
Pros:

Habitaciones grandes, personal muy agradable , muy buen desayuno, muy bien situado. Muy contentos ! Lo recomiendo vivamente!!!

2026-09-07 • via Nuitee
施林 • solo_traveller • cn
9
2026-08-29 • via Nuitee
O
oil763 • Business
2
Avoid: Unhelpful Staff and Rooms in Desperate Need of Renovation
Pros:

Terrible customer service and outdated facilities. The staff showed zero willingness to help guests. When I asked for directions to Starbucks, a staff member literally replied in English, 'I don't speak English,' and just brushed me off. They didn't even try to point the way or call someone who could speak English to help. Aside from the unacceptable service, the hotel itself is very old and desperately needs renovation. Very disappointing experience.

2026-07-03 • via Tripadvisor
R
Rebeka • couple • br
10
Incrível
Pros:

Hotel enorme, lindo e muito confortável. Possui diversos restaurante e uma starbucks. Os quartos são enormes e muito confortáveis, com camas excelentes. A localização é maravilhosa perto do lago e da rua principal. Café-da-manhã maravilhoso.

Cons:

Eu achei os quartos com cheiro de cigarro. Troquei de quarto 3 vezes por causa do cheiro de cigarro e desisti porque percebi que todos são assim. Os chineses fumam em todos os lugares (apesar dos avisos de proibido fumar) e como o hotel tem muito carpete, acredito que já impegnou, então não teve jeito. Wifi lento, mas isso é em todos os lugares na china.

2026-06-22 • via Nuitee
G
Gigi • couple • ro
10
2026-06-06 • via Nuitee
M
Mir Hasan Shaheel • couple • bd
6
It’s a very old hotel but the not clean at all. It’s needs to be renovated.
Pros:

Room size and view was good

Cons:

Carpet was not clean. Food was not good and not foreigners friendly.

2026-06-02 • via Nuitee
柏樺 • solo_traveller • tw
10
Pros:

房間,浴室,陽台超大又舒適,地點超便利,近武林夜市,到西湖畔及斷橋皆近,搭7號公交車可到靈隱寺,大推啊😆

Cons:

房價再親民就很棒～

2026-05-24 • via Nuitee
T
Tan • couple • sg
8
2026-05-24 • via Nuitee
D
David • solo_traveller • es
10
2026-05-13 • via Nuitee
A
Arnaud • couple • pf
9
Bien
Pros:

Bien

Cons:

Bien

2026-05-07 • via Nuitee
P
Pavel • couple • ie
8
2026-04-24 • via Nuitee
J
jose vicente • solo_traveller • es
1
2026-04-20 • via Nuitee
S
Sarosh • extended_group • in
10
2026-04-16 • via Nuitee
M
Mina • couple • au
9
2026-04-14 • via Nuitee
A
Alexander • solo_traveller • de
10
Pros:

Sehr gutes Frühstück, Lage super

2026-04-07 • via Nuitee