Las Alcobas, a Luxury Collection Hotel, Mexico City

Hotels
•
Luxury Collection
9.7 (105 reviews)
Av. Presidente Masaryk 390, Col. Polanco Chapultepec, Mexico City, CDMX, 11560 , Mexico City , MX
+52 55 3300 3900

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Facilities

Elevator
Fitness facilities
Conference space
Free breakfast
Health club
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Full-service spa
Meeting rooms
See all facilities

Review Highlights

Pros:
Outstanding, attentive service and staff
Excellent Polanco location and safe neighborhood
Boutique, well-decorated and spacious rooms (in many cases)
Very clean rooms and well-maintained property
Excellent food and breakfast
Strong attention to detail and personalized service
Cons:
Value: perceived as expensive / premium pricing
Beds described by some as too firm
Gym is very small
No bar — some guests wanted one
Some rooms have limited natural light (window facing a wall)
Doors not fully soundproof; occasional noise from neighboring doors

Categories

Cleanliness
10
Multiple reviews explicitly praise cleanliness and well-kept rooms; guests describe rooms as very clean and the hotel as well maintained.
Service
10
Overwhelming praise for staff and service — described as outstanding, attentive, detail-oriented, and going above and beyond (helping with early check-in, calling doctors, GM interaction).
Location
10
Repeatedly noted as superb — prime Polanco location, safe neighborhood with excellent shopping and convenient access to high-end stores.
Room Quality
9.4
Generally described as boutique, spacious and nicely decorated, but some negatives noted: a few rooms have limited natural light (window facing a wall), beds described as a bit too firm, and occasional sound issues from doors.
Amenities
9.4
Mixed mentions: thoughtful in-room touches (herbal bath) and quality amenities, but criticisms include a very small gym and requests for a bar (some guests noted lack of bar).
Value for Money
8.8
Several comments call the hotel pricey — guests note you often pay a premium for location; some say it was worth it, while others feel it is expensive relative to room size/views.
Food and Beverage
10
Food and breakfast received strong positive mentions — described as excellent and among the best aspects of the stay.
Overall Experience
10
Consensus is extremely positive: many call the property exceptional/outstanding, with guests eager to return and some extending stays due to excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Indulge in Relaxation at the Spa

Pamper yourself with a visit to the spa for massages, ensuring ultimate relaxation during your stay.

Delight in Culinary Experiences

Enjoy a meal at the hotel's restaurant or opt for the convenience of room service, providing a taste of luxury right in your accommodation.

Unwind in Stylish Guestrooms

Make yourself at home in one of the 35 individually decorated guestrooms, featuring modern amenities like iPod docking stations and flat-screen TVs.

With Las Alcobas, a Luxury Collection Hotel, Mexico City, elevate your stay with exclusive amenities and top-notch service. Book now for an unforgettable experience.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 13 years old and younger are not permitted at this property.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Property Video

Guest Reviews

9.7
Based on 105 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 9.4
Amenities: 9.4
Value for Money: 8.8
Food and Beverage: 10
Overall Experience: 10
G
Grace • partner
10
Pros:

Excellent service. Front desk was super helpful in getting us in a little earlier so we can rest. Ver appreciated!

2025-10-07 • via Nuitee
L
Linda
10
Pros:

great service. good location if you like high end chain stores

2025-10-04 • via Nuitee
J
James • partner
10
Pros:

Beautiful property, staff is excellent -super attentive and friendly, everyone spoke English. I walked around the neighborhood, very safe with good shopping.

2025-07-04 • via Nuitee
L
Lee Ann • friends
10
Pros:

Exceptional property and wonderful staff

2025-06-11 • via Nuitee
H
Hussein
10
Pros:

Beautifully located and very attentive staff.

2025-05-05 • via Nuitee
H
Hania • family
10
Pros:

The room was spacious and decorated very nicely. Truly a boutique hotel.
Breakfast, service, location could not be better.
The attention to details was outstanding. I’d come back to this hotel.

2025-03-31 • via Nuitee
P
Paul • family
10
Pros:

Incredible property will definitely go back

2025-03-19 • via Nuitee
M
Monica
10
Outstanding… and we see hotel snobs :)
Pros:

Outstanding service, cleanliness and comfort. Room was very clean and well thought out. Impressive service.

2025-03-10 • via Nuitee
G
Gwendolyn
10
Pros:

My daughter and I stayed for a week and loved it! Amazing location and even more amazing staff! We cannot wait to return!

2025-03-09 • via Nuitee
J
John P
10
Luxury in Polanco
Pros:

Only complaint was the bed was a little too hard.

2025-01-02 • via Nuitee
J
JUAN
10
Pros:

The price is a little to hight, but with the qood good time it was worth it..

2024-12-10 • via Nuitee
J
jose
10
Pros:

The team was absolutely detail oriented and genuine. GM walks the property and interacts with guest consistently.
From the door to housekeeping graceful hospitality, one of our best experiences in Mexico City.
Thank you Las Alcobas team.

2024-09-05 • via Nuitee
P
Paulina
10
Pros:

Excellent.

2024-08-27 • via Nuitee
D
david
10
Pros:

Service us amazing

2024-06-08 • via Nuitee
I
Inderjit • partner
10
Pros:

The entire staff of this beautique hotel were there to help us in any possible way. I would highly recommend this hotel

2024-05-10 • via Nuitee
M
Monique
10
Lovely stay
Pros:

Service is great. Rooms and beds/linens are comfortable. Loved the location of hotel. Only con is gym is very small. Herbal bath in room is great touch !

2024-03-27 • via Nuitee
Y
Yberahy
10
Pros:

Good

2023-10-03 • via Nuitee
I
Ivonne • family
6
Pros:

The property is located in a great location, but you pay a lot just for that. The stuff and service are great but the room is honestly not that nice. It has only one window that faces a wall. In my opinion, a bit depressing. The hotel is not big deal at all. So if the only thing you really care about is location and you’re willing to pay much more than all the other boutique hotels in Polanco, then this is the place for you.

2023-09-06 • via Nuitee
S
Sean • partner
10
Pros:

Couldn’t have asked for a better place to stay in CDMX. Boutique property with superb service located in an excellent neighborhood. I’ll definitely come back!

2023-04-07 • via Nuitee
A
Alka • friends
10
Pros:

Service was excellent- the staff were all so kind.

2023-02-06 • via Nuitee