Four Points by Sheraton Lagos

Hotels
•
Four Points by Sheraton
9.6 (115 reviews)
Plot 9/10 Block 2 Oniru Chieftaincy Estate Victoria Island , Lagos , ng

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location for events
Excellent breakfast and standout chefs
Friendly, welcoming and accommodating staff
Strong dining options (Cilantro, cafe, bar)
On-site sauna and good facilities
Spacious rooms and good ambience
Cons:
Musty/moldy smell and general cleanliness issues
Dirty hallway carpets and humidity in rooms
AC dripping and some in-room maintenance problems
Bed foam and TV issues in some rooms
Customer care failure and unresolved refund complaint
Spinning class cancelled / amenity scheduling problems
Painting/toxic fumes on floor during stays
At least one guest paid for breakfast and did not receive it

Categories

Cleanliness
8.2
Multiple guests reported musty smells, suspected mold, dirty hallway carpets, visible dirt at bathroom edges, humidity and painting fumes — indicates need for deeper cleaning and remediation.
Service
9.6
Many reviews praise polite, welcoming staff, attentive housekeeping and standout chefs; however there are serious service failures for some guests (carrying bags, poor customer care and an unresolved refund request).
Location
10
Repeatedly called out as perfect/very good for events and convenient — location is a clear strength.
Room Quality
9.2
Rooms are described as spacious by some, but others reported musty smell, humidity, AC dripping, old phones, TV issues and poor bed foam — mixed but generally positive with notable problems to fix.
Amenities
10
On-site sauna, cafe, in-house restaurants and bar were praised; some amenity scheduling issues (spinning class cancelled) but overall strong offerings.
Value for Money
9.8
Many guests enjoyed excellent dining and facilities making stays feel worthwhile, though at least one guest reported paying for breakfast and not receiving it — mostly favorable value perception.
Food and Beverage
10
Numerous glowing mentions: excellent breakfast, standout chef, top-rated Indian restaurant and strong cafe/bar offerings; a few isolated complaints (oversalted pasta, buffet fairness).
Overall Experience
10
Several guests describe excellent stays with smooth check-in, welcoming staff and great dining; a minority experienced major issues (musty room, service/refund problems) but overall sentiment is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:27

Property Description

Central Location in Lagos
Situated in the heart of Lagos, Four Points by Sheraton Lagos offers easy access to popular attractions like Nike Art Gallery and Mega Plaza Century 21 Mall, making it an ideal choice for travelers wanting to explore the city.

Comfortable Rooms with Balconies
Relax in the well-appointed rooms equipped with a flat-screen TV, air conditioning, and some featuring a private balcony. The perfect retreat after a day of sightseeing in Lagos.

Diverse Dining Options
Indulge in a delicious breakfast spread each morning and savor British, African, and Caribbean cuisine at the on-site restaurant. For those with dietary restrictions, gluten-free options are also available upon request.

Ready to experience the charm of Lagos at Four Points by Sheraton? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOS

Location

Guest Reviews

9.6
Based on 115 reviews
Cleanliness: 8.2
Service: 9.6
Location: 10
Room Quality: 9.2
Amenities: 10
Value for Money: 9.8
Food and Beverage: 10
Overall Experience: 10
E
Emmanuel • couple • ng
1
The worst I’ve ever had
Pros:

I liked the location

Cons:

So old and musty from the corridor to the room .Should Probably change their name to motel cause that’s what you get!
Customer care was negative had to carry my 3bags up the room myself! Direction to the room ?(well you’ll have to figure that out for yourself) left the premises immediately after seeing the room .
Requested a refund,2 weeks later no one is responding and zero communication from finance team since I left the hotel .!

2026-08-04 • via Nuitee
O
Olubukola • solo_traveller • nl
1
2026-08-03 • via Nuitee
O
odisika • solo_traveller • ng
3
I have a bias towards the hotel. I have always loved staying there but this stay was very disappointing and I doubt I wi
Pros:

The location was perfect for my event. The buffet was fair even though the chef drowned my pasta in salt.

Cons:

The rooms need some deep cleaning. The carpet on the hallways were visibly dirty apart from age. The air freshener poured on it gave it a choking smell. There were parts of the bathroom, the edges that held dirts in them. The AC was dripping water… maybe rooms should be checked again before customers check in.

2026-07-20 • via Nuitee
A
Asteria • solo_traveller • ng
5
Pros:

I didn't get breakfast after paying almost 500k for a night. A bad arrangement if you ask me.

2026-07-15 • via Nuitee
V
vairavan • couple • in
7
2026-06-27 • via Nuitee
F
Fatai Sanni • solo_traveller • ae
10
Pleasant weekened was had.
Pros:

Love the Spacious room plus the facility has Sauna on site so makes it really awesome. It's the first time i ever used Sauna in Nigeria so it actually makes it worth it : )

Cons:

Nothing i could point at.

2026-06-22 • via Nuitee
B
Brice • solo_traveller • fr
9
2026-06-19 • via Nuitee
P
Peterson • couple • ng
5
2026-06-18 • via Nuitee
M
Mehmet Furkan • solo_traveller • tr
8
Cons:

Odalarda yoğun bir koku vardı

2026-06-06 • via Nuitee
A
anwuli okoli • solo_traveller • us
7
Pros:

Lot of humidity in rooms

Cons:

Level of cleanliness

2026-06-01 • via Nuitee
L
Lilian • solo_traveller • ng
4
Pros:

Good location.

Cons:

The room smelled very musty 🤧 . After one night sleeping there I felt just very congested. I suspect there is mold in the rooms - not visible but just based on the smell and one cannot open windows. While I stayed there, the whole floor was also being painted - adding even more toxic fumes, while one is accommodated there.

I was excited about their sports programm, including spinning classes. But when I showed up for one of their classes, the class did actually not hold, which was quite disappointing.

The phones in the room seem very old school - so the buttons for room service etc. did not actually work.

2026-05-20 • via Nuitee
S
Sanjay • extended_group • ae
10
Excellent service
Pros:

The staffs were good and polite especially the housekeeping and the chef Osame at the breakfast were outstanding.

2026-05-18 • via Nuitee
T
Tanishq • extended_group • in
9
An excellent overall stay featuring smooth check-in, great rooms, and incredibly welcoming staff.
Pros:

I really loved everything about this property, from the smooth check-in to the great room and amazing breakfast. The dining options in the lobby area are incredible. The coffee and snacks at the cafe are absolutely fantastic—especially the chicken mayo sandwich! As for the Indian restaurant, Cilantro, it served the best Indian food I have eaten in ages. Even at the in-house bar, the drinks were completely on point. Regarding the staff, everyone was so welcoming and made us feel right at home. They always had a bright smile, greeted us warmly, and consistently checked in to ensure our stay met all our preferences.

Cons:

The only drawback I noticed was a random electricity blackout, though this affected the entire city rather than just the hotel. I also experienced a slight issue with the bathroom water, but the staff was highly responsive and rectified it immediately.

2026-05-17 • via Nuitee
M
Mora Owolabi • couple • ae
10
Excellent Service, Security and Cleanliness
Pros:

I could get food to the room at anytime of the day

2026-05-12 • via Nuitee
A
Andrew • couple • gh
7
2026-04-28 • via Nuitee
O
Olugbade • couple • ng
8
excellent
Pros:

Good breakfast and ambience of the room/hotel

Cons:

Check in and check out time

2026-04-12 • via Nuitee
S
Sunday Okunbor • family_with_children • ng
5
2026-04-04 • via Nuitee
F
FAVOUR • couple • ng
6
2026-04-03 • via Nuitee
O
Okechukwu • family_with_children • us
3
Pros:

Location and food

Cons:

The bed was a disaster, change the foam is bad, the TV in the room was also giving issues

2026-03-29 • via Nuitee
D
Deji Mac • family_with_children • ng
7
2026-03-26 • via Nuitee