Zel Punta Cana - All Suites - All Inclusive

Hotels
•
ZEL
8.8 (330 reviews)
Playa de Bavaro , Punta Cana , do
+1 809-221-1290

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Inconsistent service
Poor food quality

Categories

Cleanliness
7.88
The standard of cleanliness was criticized as the rooms were not properly maintained, with instances of unmade beds and lack of attention from cleaning staff.
Service
8.35
Service was noted to be inconsistent, with some staff being attentive while others were described as careless.
Location
9.89
Location was praised for its convenience and beautiful surroundings, making it ideal for activities and relaxation.
Room Quality
9.34
Rooms were described as spacious and well-furnished, contributing positively to the stay.
Amenities
9.37
The range of amenities offered, including multiple pools and activities, was well-received.
Value for Money
8.83
Despite some negative notes, the overall price was considered fair given the offerings, though some services were overpriced.
Food and Beverage
7.38
Food quality received negative feedback, with descriptions of low-quality options and poor service in restaurants.
Overall Experience
9.35
Overall experience varied widely, with many enjoying their stay but others left dissatisfied with key services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:18

Property Description

Luxurious Accommodations
The Garden Suites by Meliá - All inclusive in Punta Cana offers stylish suites with private terraces, 2-person Jacuzzis®, and fully stocked minibars. The family suites provide extra comfort with sofa beds, ensuring a relaxing stay for all guests.

Diverse Dining Options and Activities
With 11 restaurants on-site, guests can indulge in a variety of culinary delights. Additionally, the resort provides numerous activities for both adults and children, including a kids’ club, yoga, pilates, and more. The outdoor pool with waterslides and the on-site casino offer entertainment for everyone.

Exclusive Beach Access and Spa Services
Enjoy direct access to a private beach area for ultimate relaxation. Unwind at the extensive spa, available for an extra cost, and pamper yourself with rejuvenating treatments. Garden Suites by Meliá - All inclusive ensures a memorable and luxurious getaway for all guests.

Book your stay now at Garden Suites by Meliá - All inclusive for an unforgettable experience in Punta Cana!

Important information:

The credit card used to make the reservation with a valid photo identification must be presented upon check-in. Please be aware that the cardholder must be present during check-in.
All special requests are subject to availability upon check-in, cannot be guaranteed, and may incur additional charges.
All cots are subject to availability.
When booking 9 rooms or more, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUJ

Location

Property Video

Guest Reviews

8.8
Based on 330 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.89
Room Quality: 9.34
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 7.38
Overall Experience: 9.35
F
Fatima • family_with_children • us
4
Pros:

atomsphere

Cons:

Front desk staff were rude

2026-08-26 • via Nuitee
L
Lia • couple • do
8
Great food, great facilities, loved the pool, so peacful, great room, watered down drinks, rude staff.
Pros:

Clean, calm and aesthetic

Cons:

Rude service except for a few staff members (very few, most were rude)

2026-08-24 • via Nuitee
J
Juan Elvin • couple • do
8
2026-08-19 • via Nuitee
M
Miguelanni • extended_group • do
3
Para pasarla acostado.
Pros:

El alojamiento no cuenta con suficiente variedad de comidas y la calidad de los alimentos es deficiente. Además, la atención al cliente no es buena y considero que el servicio puede mejorar bastante.

Cons:

La habitación

2026-08-10 • via Nuitee
G
Gavara Arcos • extended_group • es
7
2026-08-07 • via Nuitee
C
Charlotte • couple • be
9
Lovely stay at this beautiful hotel with very enthusiastic and kind staff.
Pros:

Very beautiful property and nicely designed. Enough space for all guests and beautiful rooms.

Cons:

It was not always or everywhere as clean as it should, but overall ok.

2026-08-05 • via Nuitee
L
Luis Gustavo • couple • br
10
Pros:

A estrutura do hotel é ótima. A equipe de serviços foi atenciosa e prestativa durante toda a estadia. Restaurantes muito bons, sem dificuldades de reserva (naqueles que necessitam) e sem filas ou longas esperas.

2026-07-17 • via Nuitee
A
Anlis Marit • couple • do
10
Relajante
Pros:

Decoración

Cons:

Nada

2026-07-13 • via Nuitee
G
Gonzalez • family_with_children • us
10
Excelente experiencia y relajante
Pros:

Todas las actividades qe ofrecen

Cons:

Las opciones de comidas, me hubiese gustado mas variedad

2026-07-13 • via Nuitee
T
Tommy • couple • us
10
2026-07-11 • via Nuitee
I
isabella • family_with_children • do
3
Recensioni positive inesatte
Pros:

Il giardino e la spa

Cons:

Cibo pessimo, servizio attenzione al cliente pessimo, frigorifero non funzionante,check in 3,20pm avendo una persona anziana e malata, comunicazione x documenti dei cani assente e sono dovuta tornare a casa a prenderli altrimenti perdevo tutto

2026-07-10 • via Nuitee
I
Iomarys • couple • pr
10
Excelente
Pros:

La amabilidad del personal desde que llegamos hasta que nos fuimos .don muy complaciente.

Cons:

No había acceso rápido a las habitaciones, no tiene elevador.

2026-06-29 • via Nuitee
H
herrera rojas • solo_traveller • do
8
2026-06-29 • via Nuitee
E
Emma Vanessa • couple • do
10
Todo súper bien, el personal altamente amable sobre todo Francisco.
Pros:

Todo súper limpio y bonito

Cons:

El bufete muy limitado.

2026-06-20 • via Nuitee
M
maykel • family_with_children • us
10
2026-06-19 • via Nuitee
A
Anita • couple • ca
10
Amazing place to relax and do wellness classes and if you want activities you can book excursions on site as well
Pros:

The place was gorgeous and had different pools and the staffs were amazing and really nice especially Carli the lady that helped us Checkin she answered any questions we may get have booked reservations and even helped with our birthday decoration last minute

Cons:

Nothing much honestly 10/10 birthday

2026-06-16 • via Nuitee
J
Jay • couple • us
10
Awesome expect for after check out and my ring was gone
Pros:

Loved it all

Cons:

That my ring that was a family heirloom and it was taken, I realized I left two things in the room after check out and was taken back to get them and they were gone so the staff member asked a housekeeper and she had the charger but said there was no ring. I searched all my belongings and I didn’t have either.

2026-06-16 • via Nuitee
G
Gabriela • extended_group • br
10
MARAVILHOSA e voltaria novamente com certeza
Pros:

Café da manhã gostoso (guineo bread delicioso), me surpreendi com as atividades diárias
Yoga diferente a cada dia - prof Sharca maravilhosa
Passeio de bike, atividades de pintura, experiência de fazer sangria
Funcionários muitoooo legais, atenciosos, com energia ótima
Restaurantes gostosos tb
Praia maravilhosa - temperatura ótima e serviço de praia bom

Cons:

Acho que poderiam diversificar o cardápio do restaurante da praia
Sugestão, fazer um cardápio com pratos do dia ou mesmo variar mais, pois ficar 1 semana almoçando no mesmo lugar pode enjoar.

Poderiam colocar mais guarda-sol pois tem poucos

2026-06-15 • via Nuitee
M
MONAF • solo_traveller • us
6
Pros:

The grounds.

Cons:

The food quality and variety is very POOR.

2026-06-13 • via Nuitee
C
Carlos Andrés • couple • co
8
Gran experiencia y trato, volvería
Pros:

El servicio en playa, transporte y la comida

Cons:

El cuarto y servicio de aseo en cuarto puede ser mejor. La intensidad de suris para responder encuesta de satisfacción es abrumadora

2026-06-13 • via Nuitee