Grand Dafam Ancol Jakarta

Hotels
•
Independent
6.4 (75 reviews)
Marina Mediterania, Tower A, Jl. Lodan Raya No. 2A, Jakarta, Jakarta, 14430 , Jakarta , ID
+62 21 69837120

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Garden
Luggage storage
Sauna
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (mentions of Aira, Jeany, Dinda)
Early check-in availability
Convenient location (near Ancol, good food options, public transport)
Comfortable rooms noted by multiple guests
Positive remarks about breakfast
Pleasant ambience and good service reported on several stays
Cons:
Severe cleanliness issue: cockroaches and bad smells reported
Inconsistent cleanliness and dirty furniture reported
Some guests reported poor or unhelpful staff experiences
Amenities lacking (no microwave mentioned) and limited taxi availability
A guest complaint about no refund after leaving due to pests

Categories

Cleanliness
4
Mixed reports: several guests noted clean rooms, but there is a severe negative report of cockroaches in the room and pervasive bad smells in corridors/elevators; cleanliness is inconsistent and a concern.
Service
8.2
Strong positive sentiment toward staff—multiple mentions of helpful, friendly staff (Aira, Jeany, Dinda) and successful early check-ins; a small number of complaints about staff/service but overall service is a highlight.
Location
7.6
Generally praised: convenient location near Ancol with many food options and good public transport access; location is a clear strength.
Room Quality
6
Rooms described as comfortable by several guests, but some mention older facilities, dirty furniture and at least one severe pest incident — room quality is average with occasional problems.
Amenities
5.5
Amenities are adequate but limited: breakfast is mentioned positively, while some guests noted missing items (e.g., microwave) and limited taxi availability; not consistently well-equipped.
Value for Money
6
Mixed: some guests felt the price matched the quality and would return; others said comparable hotels offer better value — overall slightly above average value.
Food and Beverage
7
Food received positive mentions (breakfast described as very good), though F&B is not widely discussed; available comments are favorable.
Overall Experience
6.9
Overall mixed experience: many positive stays praising ambience, service and comfort, but a few serious negative incidents (pests, smell, dirty furniture, staff issues) pull the overall impression down to a moderate level.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-08 01:12

Property Description

Discover a tranquil oasis in the heart of Old Jakarta at Grand Dafam Ancol Jakarta, where luxury meets comfort.

Spa & Wellness
Indulge in ultimate relaxation at our full-service spa, offering rejuvenating treatments designed to pamper and revitalize. After your spa day, unwind in our enchanting outdoor pool or sauna, ensuring your stay is both refreshing and restorative.

Dining & Refreshments
Savor delightful culinary experiences at our restaurant and coffee shop, featuring tempting snacks and exquisite meals. With 24-hour room service and a vibrant bar/lounge, your cravings will always be satisfied, no matter the hour.

Comfort & Convenience
Our 356 air-conditioned rooms boast private balconies, minibars, and complimentary Wi-Fi, ensuring a comfortable and connected stay. Enjoy the ease of modern amenities, including a business center and free self-parking, tailored for both leisure and business travelers.

Book your unforgettable escape at Grand Dafam Ancol Jakarta today!

Important information:

  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

Location

Guest Reviews

6.4
Based on 75 reviews
Cleanliness: 4
Service: 8.2
Location: 7.6
Room Quality: 6
Amenities: 5.5
Value for Money: 6
Food and Beverage: 7
Overall Experience: 6.9
S
Sightseer37266680871 • Family
10
Check in process
Pros:

Mantap langsung check in ketika ready

2026-07-11 • via Tripadvisor
I
Ilhamdani00 • Family
10
Family time
Pros:

Nice and comfortable, thanks for dinda and fina for helping

2026-07-06 • via Tripadvisor
1
191budis • NONE
8
Location Near Ancol
Pros:

Location is near Ancol's beach and it is good. Cleanliness also good. However it would be great when TV in the room using Smart TV for guests convenience.

2026-07-04 • via Tripadvisor
R
Roving68180586371 • Family
10
Great experience
Pros:

Easy check in :)
They allowed early check in

2026-07-03 • via Tripadvisor
1
18fighter • Family • Jakarta, Java
2
POOR SERVICES
Pros:

I chose this hotel because I was looking for a property close to Ancol, and the location was very convenient.
I stayed on a Saturday. Upon arrival, one of the staff greeted me by calling me "bro," which I found quite amusing. However, the overall welcome experience was disappointing as the front desk staff did not smile or make me feel genuinely welcomed.
The room itself was clean, which I appreciated. However, the furniture looked outdated, the TV was not a Smart TV, and several kitchen set drawers were damaged. The bathroom was clean as well, but the lighting was too dim. The safety deposit box was locked and could not be used.
The elevator also shook noticeably every time it was in operation, which made it feel less comfortable.
The biggest disappointment was the way my complaint was handled. I requested to meet the Manager on Duty (MOD), but no one came to see me, even until I checked out. I expected better guest service, especially when a guest asks to speak with the manager.
The next morning, I went to the swimming pool, but there were no towels available, and the pool was quite dirty. I only stayed in the water for a short time before leaving.
It's a shame because the property itself has great potential and a strategic location near Ancol. With better maintenance, cleaner facilities, warmer hospitality, and improved guest complaint handling, this hotel could provide a much better experience.

2026-07-01 • via Tripadvisor
Y
yusnaenik • Family
10
Great experience
Pros:

Nice hospitallity.. thank u miss nabila for ur help..

2026-06-14 • via Tripadvisor
R
revzg • Family
10
Marvelous
Pros:

Special thanks to Yugo at the Reception Desk for the outstanding hospitality and professionalism. Yugo was very welcoming, helpful, and attentive throughout my stay. The check-in process was smooth, and all my inquiries were handled promptly with a genuine smile. Thank you for making my stay even more memorable. Keep up the excellent work, Yugo!

2026-06-13 • via Tripadvisor
P
Passenger49806709935 • NONE
10
Good
Pros:

For me, the hotel is good and comfortable. There are elevators, which are good for those who need them. There is a bread shop inside the hotel, and the bread's tasty. Strategic location, near Taman Impian Jaya Ancol. Going to the beach by car from the hotel, and it doesn't feel far. The staff team is friendly, and the service is efficient. Good for a staycation or long trip. Thank you

2026-06-02 • via Tripadvisor
K
K49CEveronicas • Couples
10
staycation
Pros:

nice ambience, good service & cozy placee!! recommended🤍🤍
dibantu dengan Kak Aira

2026-05-29 • via Tripadvisor
5
50wandaa • Business
10
Bussiness Trip
Pros:

i can early checkin with Aira, thank u

2026-05-14 • via Tripadvisor
O
olsw2026 • Family
10
Family trip
Pros:

Very comfortable and good service with mrs aira and also near from ancol

2026-05-14 • via Tripadvisor
T
Trip34300996275 • Friends getaway
10
Đánh giá khách sạn rất tốt
Pros:

Phục vụ rất tốt, khách sạn sạch sẽ, checkin with đinda and aira very kind, I’m from Vietnam and stay in Grand Dafam Ancol Jakarta, and also for the breakfast very good!

2026-05-14 • via Tripadvisor
R
Road08924107765 • Family
10
Staycation for a week nice experince
Pros:

Penginapan nya menarik early checkin dgn kak aira

2026-05-13 • via Tripadvisor
L
Lajoie • solo_traveller • ca
7
2026-04-23 • via Nuitee
V
Vida • couple • us
1
Cockroaches all over the place. Bad smell
Pros:

Nothing

Cons:

There were cockroaches all over the room, including on the bed and bathroom. The entire corridor and the elevator smelled really bad. We decided not to stay there after seeing the cockroaches. We went to another hotel. They didn’t refund us.

2026-03-14 • via Nuitee
T
thamer • extended_group • sa
5
Pros:

Location

Cons:

Clean, smell, furniture dirty

2026-01-22 • via Nuitee
O
OMAR • family_with_children • sa
7
2026-01-21 • via Nuitee
O
OMAR • family_with_children • sa
8
2026-01-19 • via Nuitee
D
DayTrip26908474529 • NONE
2
Not recommended hotel
Pros:

Bad staff no recommeded for family stay. I prefer go to other hotel with the the same rate is more benefit than stay in this hotel

2025-12-26 • via Tripadvisor
ابراهيم • family_with_children • sa
7
Pros:

مساحه الشقق والخدمه والهدوء

Cons:

لا توجد ميكروويف وقله سيارات الأجره

2025-12-24 • via Nuitee