Holiday Inn Express Hotel & Suites Houston NW Beltway 8-West Road by IHG

Hotels
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Holiday Inn Express
8.6 (470 reviews)
9120 West Road , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Decent breakfast
Cons:
Loud lobby noise
Limited room features
Cleanliness issues reported

Categories

Cleanliness
8.44
Guests praised the cleanliness, although some mentioned issues with air conditioning and odors in bedding.
Service
8.81
Overall service was highlighted positively by guests, with special mentions of friendly staff and great customer service.
Location
8.75
Multiple reviews noted the excellent location and proximity to restaurants and shops.
Room Quality
8.5
Rooms were indicated to be clean and spacious, though some guests had issues with room features.
Amenities
8.53
Amenities like breakfast and the pool were appreciated, although some reported noted limitations.
Value for Money
8.59
Guests generally felt the price was justified by the service and quality offered.
Food and Beverage
8.54
Breakfast was frequently mentioned as a positive aspect of the stay.
Overall Experience
8.61
Most guests had a good experience with a few noted inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:29

Property Description

Convenient Location in Houston, Texas

Modern Amenities for Your Comfort
Stay connected with free wired and wireless high-speed Internet access. Take a relaxing swim in the outdoor pool or maintain your fitness routine in the on-site fitness center. Host successful meetings in our spacious meeting rooms.

Explore Houston's Attractions
Experience the vibrant nightlife in Downtown Houston and indulge in shopping sprees at Willowbrook Mall and Memorial City Mall. After a day of adventures, unwind in our guest rooms featuring a 32-inch flat-panel TV.

Book your stay now for a memorable experience in Houston!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 470 reviews
Cleanliness: 8.44
Service: 8.81
Location: 8.75
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 8.54
Overall Experience: 8.61
S
Skylor • extended_group • us
10
Very enjoyable
Pros:

Location, cleanliness, comfortable, breakfast was amazing, staff was very respectful and friendly

Cons:

There was nothing to complain about besides the pool not being open at the time due to it needed to be inspected everything is was amazing

2026-05-16 • via Nuitee
Q
Quddose • family_with_children • us
9
2026-05-14 • via Nuitee
A
Anderson • solo_traveller • us
8
2026-05-12 • via Nuitee
S
sameer • solo_traveller • au
6
Pros:

It was basic and met all the standard stuff so no complains

Cons:

The overall ambience is wearing out, and needs renovations at the earliest.

2026-05-12 • via Nuitee
P
Pradipta • family_with_children • us
5
2026-05-12 • via Nuitee
D
Dwayne • family_with_children • us
10
2026-05-11 • via Nuitee
K
Kontempra • couple • us
10
Pros:

Clean

Cons:

Pool not being open

2026-05-11 • via Nuitee
S
Sergio • family_with_children • mx
7
Excelente
Pros:

Very good

2026-05-10 • via Nuitee
A
Amanda • couple • us
8
Pros:

Excellent location for where I was visiting, cute for the price, lots of parking despite being sold out for the night.

Cons:

The pool wasn’t open but there had just been a storm.

2026-05-10 • via Nuitee
P
Patricia • solo_traveller • us
8
Worth Staying
Pros:

We liked:
1. The cleanliness
2. Friendly staff
3. The breakfast and coffee
4. The price

Cons:

Some maintenance things, but they had people working in different locations to fix some of those. Overall, a place worth staying. I would stay here again.

2026-05-08 • via Nuitee
J
Joshua • family_with_children • us
8
2026-05-08 • via Nuitee
L
Leziie • family_with_children • us
10
I had an excellent stay and the front desk staff were polite, knowledgeable, and pleasantly friendly
Pros:

breakfast was good, but needs more; need to serve grits.

Cons:

Not enough parking

2026-04-29 • via Nuitee
A
Angelica • couple • us
10
Wonderful stay will use again
Pros:

Friendly staff, room cleanliness. Slept so comfortable.

Cons:

N/A

2026-04-28 • via Nuitee
L
laNesha Gardner • family_with_children • us
10
2026-04-27 • via Nuitee
J
James • family_with_children • us
9
2026-04-27 • via Nuitee
C
CARLOS ALBERTO • family_with_children • mx
9
Me parece buena opción y siempre me hospedo en esa cadena de hotel.
Pros:

En general bueno, lo malo que la alberca estaba fuera de servicio.

Cons:

El desayuno

2026-04-27 • via Nuitee
D
Damion • couple • us
7
Real good stay never bothered good breakfast
Pros:

Very clean rooms they patrol the property

Cons:

I saw some kids outside throwing rocks and hit another persons car

2026-04-27 • via Nuitee
A
ARTURO • solo_traveller • us
9
Pros:

Fast service

Cons:

Pool was closed

2026-04-27 • via Nuitee
S
Sandy • couple • us
10
2026-04-24 • via Nuitee
D
Danyelle • family_with_children • us
8
Pros:

The breakfast was great! The location and area were good. Front desk made me mad leaving me at the counter for too long without saying anything.

Cons:

Room Service didn't have enough towels for my room.

2026-04-23 • via Nuitee