Oaklands Hotel

Poor service. No breakfast served even though I’d paid for breakfast. The staff were non existent at breakfast time as they were busy with a function. I complained and got a half hearted sorry. Not even a phone call from the hotel after my complaint to apologise.

The first floor was a stark horrible contrast. The doors and paintwork were filthy. Wall paper was peeling off the wall. But the worst was the carpet in the corridor, it was disgusting. Not only was it filthy, it smelt, possibly from the multitude of drink spills. A DIY carpet cleaner would have made a difference! The room was reasonably decorated but dirty with thick accumulated dust on top of the skirting boards. The carpet appeared not to have been vacuumed. The bed was uncomfortable with what appeared to be a dip in the middle. My wife and sister did not sleep well. The bathroom was in need of redecorating due to peeling paint and black mould around the bath. The extractor fan did not work Not very nice at all. Breakfast on the outside terrace was nice and we were served by a friendly young lady. My coffee glass mug was so dirty on the outside I had to ask for it to be replaced. My glass of orange juice on the following morning was just as bad. Just bad kitchen hygiene and supervision it's not hard! I wouldn't go back to the Oakland's Hotel and certainly would not recommend it.

Some of the corridor carpets were a bit grubby. The mattress in my room looked a bit saggy, but was actually very comfortable. Neither of these thing detracted from enjoying my stay

Room abit dated, half eaten bag of crisp in drawer next to bed. Someone in room above banging round till late, then same again next morning, banging around dragging chairs.

The hotel rooms would certainly benefit with air conditioning.

Food was very poor: nothing fresh, everything pre-prepared and heated on site. Pate starter was a joke, lasagne cooked in microwave. Bar staff had never heard of Rioja or Tempanerillo.

We paid for early check in (which was from 12:30pm rather than 3pm). When we checked in at 1:30pm, the room hadn't been cleaned - there were still scattered items from the previous guest, and the floors cleared hadn't been vacuumed or mopped. When we explained to the lady on the front-desk - rather than owning the mistake, she tried to play it down as if she was doing us a favour by letting us get into the room still, in order to get ready for the wedding we were attending. If she had just apologised and offered to make it right, this would have been much better. Other than that - the hotel as a whole was in desperate need of renovation. Most of our room was in a poor state of repair.

Noisy disco music on Friday, Saturday and Sunday evenings until after 12 p.m.. My single room had a dormer window which I couldn't reach as I'm 5'1", even standing on a chair.

The layout of the room provided no clear access to a plug on the bedside table. Decor was a bit tired in places.
There was late-night noise from the wedding party celebrations.

We were not told they were hosting weddings every night of our stay. It was incredibly noisy and we could not sleep until after the midnight curfew.

The room also smelled of smoke.

Shower wasn't working very well

Nothing at all. This is a very reasonably priced gem in a great location with free parking…….

The shower wasn’t great in room 8.
The carpets could do with a clean in the corridors.