Au Cygne

Hotels
•
Logis International Services
7.4 (20 reviews)
38 Rue De La 1re-division-blindée, Eschau, Bas-Rhin, 67114 , Eschau , FR
33-38-8640479

listing image 1
Show all photos
Pets allowed

Facilities

Free WiFi
Terrace
Garden
Luggage storage
Conference space
Hiking/biking trails nearby
Breakfast available (surcharge)
Multilingual staff
Free newspapers in lobby
Smoke-free property

Review Highlights

Pros:
Good restaurant / quality breakfast
Comfortable beds
Bike storage and parking
Pet-friendly
Great location near Strasbourg and local markets
Cons:
Unresponsive staff / unresolved double charge
Room somewhat small
Initial lack of email response about bike storage

Categories

Cleanliness
7.4
Standard quality for this hotel tier (not mentioned in the reviews).
Service
5
Repeated complaints about unresponsive staff and unresolved billing: calls and emails ignored, owner often absent — poor responsiveness.
Location
9
Excellent location close to Strasbourg and local Christmas markets; described as 'parfait emplacement' and convenient for sightseeing.
Room Quality
7.2
Beds were praised as comfortable, though some guests found the room a bit small.
Amenities
8.5
Good amenities noted: bike storage, parking and pet-friendly policies were specifically praised.
Value for Money
4.5
Perceived as poor due to a double charge incident and slow or missing reimbursement — reduces value perception.
Food and Beverage
9.2
Restaurant and breakfast received strong positive mentions: 'goed restaurant' and 'quality breakfast'.
Overall Experience
8.4
Generally a pleasant, cozy and recommendable hotel with good food and amenities, but overall experience marred by service/billing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-22 13:46

Property Description

Luxurious Dining Experience

Indulge in delicious French cuisine at Au Cygne, the hotel's exquisite restaurant. Alternatively, enjoy the convenience of room service and unwind with a refreshing drink at the stylish bar/lounge.

Comfort and Convenience

Relax in one of the 24 well-appointed guestrooms equipped with modern amenities like complimentary Wi-Fi, satellite TV, and plush bathrobes. The hotel also offers services such as daily housekeeping and a helpful multilingual staff.

Ideal Location for Exploring

Located in Eschau, Au Cygne is a short distance from popular attractions like Strasbourg Cathedral and Strasbourg Christmas Market. With easy access to nearby golf clubs and shopping centers, this hotel is the perfect choice for leisure and business travelers alike.

Ready to experience the charm of Au Cygne? Book your stay now and elevate your trip to Eschau!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.4
Based on 20 reviews
Cleanliness: 7.4
Service: 5
Location: 9
Room Quality: 7.2
Amenities: 8.5
Value for Money: 4.5
Food and Beverage: 9.2
Overall Experience: 8.4
J
John • couple • gb
9
2026-05-20 • via Nuitee
E
Emmanuel • solo_traveller • fr
8
Pros:

Nous avons aimé le calme de l'endroit tout en étant près d'une grande ville, le mélange idéal du calme et du pratique 7

2026-05-18 • via Nuitee
J
Johan Pieter • couple • nl
9
Prima hotel met lekker restaurant in een rustige omgeving op korte ( fiets-) afstand van Straatsburg . Aanrader !
Pros:

Prima hotel met goed restaurant, lekkere bedden en fietsenstalling

Cons:

Het was een beetje spannend of ze open waren want er werd niet gereageerd op vragen per mail over het stallen van de fietsen. Maar bij aankomst was alles heel erg goed verzorgd .

2026-05-06 • via Nuitee
L
Laurent • family_with_children • fr
9
Pratique et confortable
Pros:

Parfait emplacement et facilité de Check-in

Cons:

Chambre un peu petite

2026-04-07 • via Nuitee
S
Silvia • couple • de
8
2026-01-03 • via Nuitee
E
Emilian • family_with_children • lu
7
2025-12-21 • via Nuitee
P
Peter • family_with_children • us
4
Cozy Holiday weekend visit with a twist.
Pros:

Nice location to visit the local Christmas markets in the surrounding area. The hotel was nicely decorated with a cozy charm, a quality breakfast. They accept pets and have parking when travel with a vehicle. Definitely a place for a romantic weekend gateway or small travel with the family.

Cons:

I had previously paid online, the room stay, since the booking was non-refundable. It was simply just a one night stay. Everything about the hotel was good, until we checked out the following morning. All we needed to do was pay for our dog and breakfast. My wife went in the pay while I was with our dog and child setting up the car. She is a native French speaker, so I thought it was simple. However, this proved to be the opposite. The Hotel charged my wife for the whole stay, the room bill, when it was already paid. The hotel staff quickly realized that the room was paid through booking.com and they had incorrectly charged my wife's credit card the full amount. We asked to have the credit card reimbursed and be charged the correct amount, but they had several issues with their credit card machine that Sunday morning. We have reached out several times by calling the hotel and sending emails, to have my wife' s card reimbursed and pay the correct amount since I had already paid. It is a double charge, for the room, why is it difficult to just undo the second room charge. 4 days have passed and not once have they reached out to resolve the issue. We have received no response. We just needed to pay for the pet stay and breakfast, but they continuously ignored my wife's calls and emails. We have repeatedly tried to get this settled, but every time the owner is not present who can help fix this matter. It is a nice hotel, I'm just disappointed in the experience this small issue has caused and hoping for it to be reticified.

2025-12-18 • via Nuitee
A
alexis • couple • fr
8
2025-12-10 • via Nuitee
M
Manuel • couple • ch
7
2025-12-07 • via Nuitee
C
Carole • extended_group • ch
8
2025-11-14 • via Nuitee
P
Péraudin • couple • fr
10
Un séjour parfait
Pros:

Le restaurant sert de très bonnes spécialités, portions très copieuses

2025-10-09 • via Nuitee
R
Robert • couple • fr
9
2025-10-04 • via Nuitee
E
Eckhard • couple • de
10
Pros:

Schönes gemütliches Hotel mit Restaurant, gutes Frühstück und Essen, freundliches Personal.

2025-10-04 • via Nuitee
R
Ron • solo_traveller • de
9
Pros:

Sehr gute Küche (Abends und Morgens)

2025-09-17 • via Nuitee
J
jan • solo_traveller • be
8
2025-09-16 • via Nuitee
J
Jean-Baptiste • solo_traveller • fr
10
2025-08-29 • via Nuitee
D
Dr. Behrend • solo_traveller • de
8
2025-08-25 • via Nuitee
Y
Yvonne • couple • be
10
Auch hierhin kommen wir sicher wieder!
Pros:

Sehr freundlich und hilfsbereit! Tolles Restaurant!
Perfekte Betten 👌

Cons:

Aussenmöbel etwas in die Jahre gekommen- aber trotzdem ok.

2025-08-21 • via Nuitee
S
Sébastien • family_with_children • fr
9
2025-08-18 • via Nuitee
A
Adam • family_with_children • be
8
2025-08-17 • via Nuitee