Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$22 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$33 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1929 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
D
David • family_with_children • br
9
2026-06-13 • via Nuitee
A
alonso26 • solo_traveller • co
9
Volvere
Pros:

El personal muy atento y dispuesto colaboradores y proactivos

Cons:

En verdad no hubo nada molesto

2026-06-12 • via Nuitee
J
Jorge David • extended_group • co
9
Gran servicio y un restaurante nuevo espectacular
Pros:

Todo

Cons:

No aplica

2026-06-11 • via Nuitee
P
Puentes Niño • solo_traveller • co
10
2026-06-11 • via Nuitee
G
Gerhild • solo_traveller • ch
8
2026-06-10 • via Nuitee
A
Andrea • solo_traveller • co
10
2026-06-09 • via Nuitee
F
Fausto • couple • co
9
2026-06-09 • via Nuitee
E
Estefany • family_with_children • co
10
2026-06-09 • via Nuitee
I
IVAN • family_with_children • co
10
2026-06-08 • via Nuitee
R
Roberto Orlandoni • solo_traveller • us
6
Cons:

El estacionamiento un potrero lleno de escombros...
Un poco viejo el mobiliario de la habitación...

2026-06-07 • via Nuitee
M
Magaly • solo_traveller • co
10
Buena
Pros:

Muchísimas gracias

Cons:

La cama se rodaba

2026-06-06 • via Nuitee
F
Francisco Javier • couple • co
9
Bien
Pros:

Ubicación, comodidad y limpieza

Cons:

El desayuno no estuvo tan bueno, las arepitas tiesas, la fruta congelada, la papa del caldo dura y el chocolate recalentado

2026-06-03 • via Nuitee
D
DANIEL • solo_traveller • co
10
2026-06-02 • via Nuitee
C
Chin fong • couple • cl
8
Muy lindo
Pros:

Desayuno exquisito piscina y vistas muy hermosas, lo único fue que lo que ofrecen en shampoo jabón etc es muy insuficiente… de resto todo muy bien

Cons:

No había shampoo ni acondicionador

2026-06-01 • via Nuitee
M
Mauricio • couple • co
10
Pros:

La hubicacion y el restaurante

2026-05-30 • via Nuitee
J
Juan Carlos • couple • co
9
Días de descanso
Pros:

Instalaciones y ubicacion

Cons:

Todo estuvo muy bien

2026-05-28 • via Nuitee
N
Nancy Esther • couple • co
10
Excelente
Pros:

Habitación amplia, muy cómoda.El spa excelente.Disfrutamos las zonas húmedas en nuestra escapada de relax.Excelente comida en el restaurante de la terraza y una vista hermosa de Bucaramanga

Cons:

Nada

2026-05-26 • via Nuitee
G
Gerardo • solo_traveller • co
8
Posibilidad de mejorar.
Pros:

En general el personal es muy amable. Las instalaciones ya se les ve bastante desgaste. La comida bastante regular el desayuno y nada que ver el ceviche mixto, cuatro microcamarones y tres bocaditos de tela de pescado en una cantidad de salsa y cubiertos por dos hijas de arracacha. La vajilla del desayuno bastante gastada, deteriorada y la cristalería no muy limpia o gastada.

Cons:

No hay control en las áreas húmedas, nos tocaron dos días, con seis personajes completamente alcoholizados y sin control en las áreas húmedas, con bocina y sin pedir turnos, apoderados de todo, pero como estaban consumiendo cerveza, creo que no les dijeron mucho.

2026-05-26 • via Nuitee
M
Maxime • solo_traveller • ca
9
Fantastic hotel!
Pros:

Everything! Would definitely recommend.

2026-05-26 • via Nuitee
A
andrea • couple • co
9
Muy buena
Pros:

Todo

2026-05-23 • via Nuitee