Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Location

Guest Reviews

9.2
Based on 2009 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
H
Hernan • couple • cl
3
Extremely disappointed
Cons:

Noisy bedroom above us. Instead of telling them to be quiet or move them the hotel offered to move us. At 10pm. In our pajamas.

2026-07-25 • via Nuitee
W
Walkiria • extended_group • pa
7
Buena ubicación, limpieza y la terraza muy bonita pero tienen cosas que mejorar.
Pros:

La ubicación, la terraza y jacuzzi.

Cons:

Que tuvimos que cambiar de habitación porque en el piso donde nos asignaron se les ocurrió pintar otras puertas y el olor de pintura y otros químicos no se soportaba.
El desayuno debería tener más variedad de proteína

2026-07-23 • via Nuitee
C
Carmen • couple • us
9
Nice, welcoming, and comfortable.
Pros:

It had a nice pool and spa, comfortable bedrooms. I loved the welcome Jamaica, every dish is made smooth.

Cons:

Nothing

2026-07-23 • via Nuitee
K
Kurtelacic • solo_traveller • co
10
Pros:

Muchas gracias

Cons:

No aplica

2026-07-22 • via Nuitee
C
Camila • solo_traveller • co
8
2026-07-21 • via Nuitee
M
Mauricio • solo_traveller • ec
7
Quédense en otro hotel
Pros:

Ubicación.

Cons:

El buffet malísimo , la gente de recepción pone muchos problemas para la entrada de visitantes, no tenían bata ni pantuflas en el baño, no saben nada de vinos en el bar , las copas de vino sirven muy frías (el tinto no se sirve frío) y al room service pedi y mandarin todo mal

2026-07-19 • via Nuitee
R
Riveros • family_with_children • co
9
Comodidad y calidad
Pros:

Ubicación y habitaciones muy cómodas

Cons:

Atención en el bar de la piscina .. se demoraban bastante para atender y servir el pedido cuando se hacía una solicitud en la pisicina

2026-07-18 • via Nuitee
A
Alfonso • solo_traveller • co
10
Excelente
2026-07-17 • via Nuitee
S
Sergio • couple • co
8
2026-07-17 • via Nuitee
X
Xiomara • couple • us
10
Friendly area and the combination of services and great rooms!!
Pros:

Nice hotel in a good location.

Cons:

The breakfast was deliciosos and the rooftop restaurant!!

2026-07-17 • via Nuitee
E
Emily • solo_traveller • au
6
Average
Pros:

Beautiful hotel lobby, great location, room spacious and clean, door opened so can have fresh air

Cons:

Staff at breakfast were very rude, food at breakfast not good (no flavour, very salty), we had to buy a pass to another gym because the hotel one has no air con or fans and is incredibly hot even without other people in it.

2026-07-14 • via Nuitee
A
Andrea Carolina • family_with_children • co
10
excelente
2026-07-13 • via Nuitee
D
DANIEL • solo_traveller • co
10
2026-07-13 • via Nuitee
C
Carolina • couple • co
10
2026-07-11 • via Nuitee
F
Franco Kissemberg • solo_traveller • co
10
Magnífico hotel donde lo pongan!
Pros:

Todo. Es una construcción grande, sólida, muy bien mantenida. Muy limpio todo. Los empleados, súper atentos. El desayuno, inmejorable por variedad y calidad.

Cons:

Todo me gustó

2026-07-10 • via Nuitee
J
Jacobo • couple • us
8
Pros:

Breakfast, Balcony, Room

Cons:

There was a Room being remodeled in my same floor relatively close to my room so there was a smell of paint

2026-07-10 • via Nuitee
C
Cesar Augusto • couple • co
10
2026-07-09 • via Nuitee
L
Lawrence • solo_traveller • us
10
A relaxing week
Pros:

Rooms are great, Breakfast is excellent with a chef to prepare eggs the way you like them. The location is great

2026-07-09 • via Nuitee
D
Diana Marcela • solo_traveller • co
10
Agradecimiento por servicio
Pros:

Atención

Cons:

Nada

2026-07-08 • via Nuitee
G
Giedrė • couple • lt
7
normaliai, negrįžciau
Pros:

Puikus ir paslaugus personalas. Labai jaukus, didelis, grazus , su papildomom erdvem ksmbarys; su balkoneliu, jaukiu staliuku pasedeti, grazi vieta restoranas ir baseinas ant stogo.

Cons:

Nebuvo karšto vandens , vanduo tik drungnas, todel negalėjau plauti galvos ir buvo šalta maudytis po dušu; labai prasta garso izoliacija, ryte pabundi nuo to, kad kazkas iseina is kambario arba maudosi duse; pusryciai prasti, man nebuvo ka valgyti- tik vaisiai tiko; pusryciu vietos mazai ir nejauku - viesbucio pagrindiniame hole. Buvo sugedes klozetas, nenusileido vanduo, patys turejome nakti taisytis;

2026-07-08 • via Nuitee