Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable beds
Cons:
Old bathroom amenities
Limited amenities during peak season

Categories

Cleanliness
8.58
Some reviews noted old stains and the need for modernization.
Service
9.99
Most reviews highlighted attentive and friendly service.
Location
9.59
Many guests praised the hotel's great location.
Room Quality
9.04
Rooms were described as spacious and comfortable, with some noting areas for improvement.
Amenities
8.57
Amenities were decent, but some complained about the small size of the pool and the jacuzzi reservation.
Value for Money
9.53
Guests felt the hotel provided good value, especially given the luxurious feel.
Food and Beverage
8.58
Breakfast was well-rated, but some found the overall food quality lacking.
Overall Experience
9.75
General sentiment is very positive, with some exceptions noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:08

Property Description

Luxurious Accommodations and Panoramic Views
Experience the epitome of luxury at the 5-star Hotel Dann Carlton in Bucaramanga. Marvel at the breathtaking panoramic city views from the rooftop pool and sun terrace, and indulge in the lavish accommodations that exude classical elegance.

Culinary Delights and Dining Options
Savor the finest steaks at Brazzas Steak House or opt for a casual meal at the rooftop City View Restaurant. Unwind at the lobby bar or kick start your day with a delicious breakfast buffet - all conveniently located within the hotel.

Convenient Location and Nearby Attractions
Situated in the exclusive Bucaramanga district, the hotel offers easy access to Forth Stage and La Quinta Shopping centres. With Palonegro Airport just 7 km away, and free on-site parking, exploring the city has never been more convenient.

Book now for an unforgettable stay at Hotel Dann Carlton and immerse yourself in luxury and comfort.

Important information:

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent.
Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: BGA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$22 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for US$33 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1951 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.75
H
HENRY OMAR • family_with_children • co
10
Pros:

Excelente

2026-07-03 • via Nuitee
Y
Yeny • family_with_children • co
10
siempre es un acierto
Pros:

La atención del personal es excelente, el desayuno es delicioso y variado, la ubicación del hotel es perfecta, además contar con un Lobby amplio y agradable, café y restaurante lo hace un lugar perfecto para cualquiera que sea el motivo de viaje y alojamiento en Bucaramanga

2026-07-03 • via Nuitee
V
Veronica • couple • co
10
2026-07-03 • via Nuitee
L
LUIS Gustavo • family_with_children • co
7
Bueno pero con cosas por mejorar
Pros:

desayuno muy bueno y habitacion muy comoda, limpieza muy buena por parte del personal

Cons:

atencion en el evento de partido de mundial, muy lento el servicio, la piscina tenia concentracion de quimico (cloro o algo parecido) muy alta y decoloro algunos vestidos de baño de las personas que ibamos. el gimnasio, aunque estaba completo, no tenia aire acondicionado operativo. el jardin exterior se veia un poco descuidado y con basura. el parqueadero era en el lote de al lado y en una ocasion no habia cupo y fue algo incomodo.

2026-07-03 • via Nuitee
A
Alionka • solo_traveller • co
10
2026-07-02 • via Nuitee
G
German • couple • co
9
2026-07-01 • via Nuitee
C
Camilo • solo_traveller • co
10
Magnifica estadía
Pros:

Limpieza

Cons:

Todo excelente

2026-06-30 • via Nuitee
A
Albert • solo_traveller • de
10
Pros:

Todo me encanto

Cons:

No me quejo , pero aveces se sintieron olores en el cuarto

2026-06-30 • via Nuitee
J
Jonathan Andrés Arnulfo • family_with_children • co
10
La vieja confiable
Pros:

Ubicación, el personal, la habitación. Todo muy bien 👍

2026-06-30 • via Nuitee
E
Echeverri • couple • co
10
Pros:

Excelente desayuno, súper completo y muy rico.
Las habitaciones muy cómodas y el servicio excelente

Cons:

El parqueadero exageradamente pequeño, muy difícil parquear.
El jacuzzi de la zona húmeda nunca funcionó bien.

2026-06-30 • via Nuitee
F
Fabián Enrique • couple • co
10
Un gusto descansar en el Dann Carlton
Pros:

Me encantó el hotel.

Cons:

Todo súper bien.

2026-06-28 • via Nuitee
J
JHON • family_with_children • co
10
2026-06-28 • via Nuitee
G
Gustavo • family_with_children • co
10
2026-06-27 • via Nuitee
E
Edwin Andrés • solo_traveller • co
10
2026-06-27 • via Nuitee
M
Miguel Alfredo • solo_traveller • ar
9
2026-06-25 • via Nuitee
J
Jimena • couple • ar
10
Descanso placentero
Pros:

Solo estábamos de paso pero queríamos un buen hotel para recuperarnos de nuestro viaje ..
calidad constructiva excelente hotel Clásico precioso

Cons:

Nada

2026-06-25 • via Nuitee
J
Juan Luis • solo_traveller • co
9
Pros:

La habitación es muy amplia y muy bien equipada. El desayuno es excelente. La piscina es bonita y la vista desde la terraza espectacular.

Cons:

El personal resultó un poco confuso cuando pedí la factura electrónica, al punto que me tocó escribir para solicitarla. El estacionamiento tiene puestos estrechos y el encargado me estaba obligando a parar donde el decía que era muy incomodo habiendo todos los puestos disponibles en ese momento (eso fue MUY molesto).

2026-06-25 • via Nuitee
G
GRANADOS • family_with_children • co
10
Pros:

comodas habitaciones y delicioso desayuno

2026-06-23 • via Nuitee
A
Andrea • couple • co
10
2026-06-22 • via Nuitee
N
Nancy • solo_traveller • co
8
Pros:

El hotel muy bien cuidado. El servicio muy bueno. La comida buena.

Cons:

Que pesar con los alrededores, salimos a buscar restaurantes, hay una buena oferta pero las calles sucias con olor desagradable parece que hacen las necesidades en los antejardines. Que pesar que Bucaramanga este tan descuidada, antes era muy bonita y organizada.

2026-06-22 • via Nuitee