HF Fénix Urban

Hotels
8.6 (3481 reviews)
Avenida Antonio Augusto De Aguiar,14 , Lisbon , PT
+351 21 351 5000

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Great central location / metro nearby
Friendly, helpful staff
Clean rooms and bathrooms
Good, varied breakfast
Spacious and comfortable rooms
Cons:
Noise from street and occasional airplane overflight
Parking expensive
Occasional Wi‑Fi/connection problems on upper floors
Some rooms have dated interior or small fridge
Occasional bathroom odor / isolated cleanliness issue

Categories

Cleanliness
8.9
Multiple reviews praise rooms and bathrooms as very clean and towels changed daily; a few guests reported an unpleasant bathroom smell on one occasion.
Service
9.1
Staff repeatedly described as friendly, helpful and attentive across languages; specific praise for reception and helpfulness during issues.
Location
9.3
Consistently highlighted as a major positive: central position, metro stop nearby and easy access to city centre and amenities; some noise from street/airplanes noted.
Room Quality
8.2
Rooms described as spacious, comfortable and well equipped, but several complaints about somewhat dated interior, occasional noisy/old AC and limited Wi‑Fi on high floors.
Amenities
8.6
Breakfast and basic amenities receive positive comments (good, varied breakfast, functioning AC in many rooms), though some guests noted heating failure, intermittent Wi‑Fi and small fridge size.
Value for Money
7.8
Generally positive impressions of the stay versus price, but parking cost and extra charges were called out as relatively expensive compared to the area.
Food and Beverage
9
Breakfast repeatedly described as good and varied with fresh fruit; food/B&B is seen as a clear strength by several reviewers.
Overall Experience
7.9
Most guests report a pleasant, comfortable stay with friendly staff and good location, but issues like occasional noise, a bathroom smell, payment confusion via Booking.com and connectivity problems reduced some guests' overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Modern 4-Star Comfort:
Experience the vibrant heart of Lisbon at HF Fénix Urban, a stylish 4-star hotel with free Wi-Fi and sleek guestrooms featuring flat screen TVs.

Culinary Delights:
Savor a diverse culinary journey at HF Fénix Urban’s Parque Restaurant, offering a fusion of international and regional flavors. Unwind at the hotel bar with a drink in hand, soaking in the inviting ambiance.

Comfort and Convenience:
Relax in the bright, well-appointed rooms with a stocked minibar and enjoy the option of breakfast in bed for a leisurely start to your day.

Book now to indulge in the perfect blend of modern comfort and convenience at HF Fénix Urban in Lisbon.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.

Please note that all guests need to provide a valid photo ID at check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.6
Based on 3481 reviews
Cleanliness: 8.9
Service: 9.1
Location: 9.3
Room Quality: 8.2
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 9
Overall Experience: 7.9
A
Ana Isabel • solo_traveller • pt
10
Pros:

A localização

2026-10-31 • via Nuitee
H
Hakan.T • couple • at
8
Interieur etwas veraltet aber sauber und qualitativ
Pros:

Schön ordentlich und qualitativ. Für ein 2Personenzimmer eher größer. Bad sehr geräumig. Alles sauber

Cons:

Interieur ist schon etwas älterlich. Es wirkt auf den Fotos moderner.

2026-10-31 • via Nuitee
M
Martha • couple • us
7
2026-10-31 • via Nuitee
C
Cláudia • couple • pt
8
Agradável
Pros:

Localização

Cons:

Estacionamento do hotel e a banheira do wc

2026-10-30 • via Nuitee
A
Andrea • extended_group • es
9
acogedora
Pros:

ubicación y atención al cliente

2026-10-30 • via Nuitee
C
Caty • extended_group • es
8
Pros:

La ubicación ,,

Cons:

No hay nada que no me gustara

2026-10-29 • via Nuitee
N
Nuno • solo_traveller • pt
9
2026-10-29 • via Nuitee
N
Nere96 • couple • es
9
Pros:

La cama era muy cómoda y había que caminar poco para el centro de la ciudad.

Cons:

.

2026-10-28 • via Nuitee
M
Marisa • couple • es
8
2026-10-28 • via Nuitee
J
JOAO MARIA • couple • br
7
2026-10-27 • via Nuitee
G
Gómez • couple • es
7
Pros:

La limpieza, cambiaban todas las toallas todos los días .
La ubicación, hay un metro justo enfrente y a media hora ya estás en el centro con bares , tranvías y de todo. Solo por eso merece muchísimo elegirlo.

Cons:

Estábamos en los primeros pisos y se oían los aviones, ya leimos un comentario sobre eso. Se oirá en todos los de alrededor ya que pasa los aviones por allí y es inevitable, pero era como escuchar tormentas, no era muy desagradable, si os despertais con cualquier ruido ,mejor tapones.
Nos falló la calefacción pero nos compensaron

2026-10-26 • via Nuitee
Y
Yago • couple • es
10
2026-10-26 • via Nuitee
L
Loriene Fernanda Alves • couple • br
8
2026-10-25 • via Nuitee
C
Christa • couple • ch
7
Gutes Hotel.
Pros:

Liegt sehr zentral. Alles hat gut funktioniert. Frühstück war variantenreich, tolle Früchte.

Cons:

Viel Lärm von der Strasse bei einer Fensteröffnung.

2026-10-24 • via Nuitee
A
Alla • couple • us
8
Pros:

Clean and nicely put together. Breakfast is good. Location is great. 25 min walk to center

2026-10-24 • via Nuitee
P
Parra Soulouzan • solo_traveller • es
7
Pros:

La atencion

2026-10-23 • via Nuitee
K
Kelly • extended_group • gb
9
Clean and quiet hotel close to transport links
Pros:

Rooms were of a nice size, clean and had good amenities. The air conditioning also worked well, which was much needed at the time of the visit

Cons:

Everything was great

2026-10-23 • via Nuitee
R
Rubén • couple • es
8
Agradable y bien situado.
Pros:

Buena ubicación y zona. A 20 minutos andando del centro y con parada de metro al lado. Bueno y variado desayuno. Personal agradable. Limpio y moderno.

Cons:

Parking caro en comparación con los precios de la zona.

2026-10-23 • via Nuitee
F
Fabiano • couple • br
10
tudo ótimo
Pros:

tudo ótimo

Cons:

tudo ótimo

2026-10-23 • via Nuitee
W
Weng • couple • ie
7
2026-10-23 • via Nuitee