Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and tidy
Friendly and helpful staff
Cons:
Air conditioning issues
Limited amenities

Categories

Cleanliness
8.14
Rooms were comfortable and the standard of hygiene is outstanding, but some reviews indicated minor issues with amenities like the shower.
Service
9.11
Staff were amazing and provided exceptional service, being genuine and friendly throughout the stay.
Location
9.15
Close proximity to town and great access to the beach and port, providing guests with excellent convenience.
Room Quality
8.6
Rooms were clean and comfortable, although some mentioned issues with the air conditioning and shower.
Amenities
7.63
Basic fitness center noted as a downside; some wished for more amenities such as an in-house cafe or bar.
Value for Money
8.59
Great value for money based on room quality and location despite some minor complaints.
Food and Beverage
8.14
No specific food and beverage reviews indicated; standard quality for this hotel tier.
Overall Experience
8.61
Overall stay was very enjoyable with many positive aspects highlighted and minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:57

Property Description

Waterfront Luxury Accommodation
Experience luxury at its finest at Portside Hotel - Heritage Boutique Collection, where every room offers a private balcony overlooking the picturesque harbour or vibrant Gisborne city.

Top-notch Amenities
Indulge in our complimentary Wi-Fi, take a refreshing dip in the lap pool, or keep up with your fitness routine at the on-site fitness centre.

Home Away from Home
Our studios and apartments are equipped with everything you need, from a fully stocked kitchen to entertainment options like a flat-screen TV and a stereo system. Unwind in the modern bathroom stocked with complimentary toiletries.

Book now to secure your stay at Portside Hotel and make unforgettable memories in Gisborne.

Important information:

Please note that there is a surcharge when you pay with a credit card.

Construction is underway at a neighboring building and there may be noise and dust disturbance from the construction work.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Location

Guest Reviews

8.5
Based on 1037 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 7.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
L
Lynne • couple • nz
8
2026-09-19 • via Nuitee
D
Duncan • couple • nz
8
2026-09-18 • via Nuitee
A
Anita • solo_traveller • nz
10
2026-09-13 • via Nuitee
H
Hamish • couple • nz
8
Stated there before pretty good
Pros:

Good location good rooms

Cons:

Small tv and the bathrooms( I had two different rooms) smelt like they had a drain problem as both smelt bad

2026-09-12 • via Nuitee
P
Peter • solo_traveller • nz
9
2026-08-28 • via Nuitee
K
Kelly • solo_traveller • nz
10
Pros:

The facilities were excellent the staff were lovely and the room was cozy with everything we needed and more. Very quiet and peaceful, would definitely book again in future

2026-08-12 • via Nuitee
T
Tony • solo_traveller • nz
9
2026-08-10 • via Nuitee
S
Sarndra • solo_traveller • nz
8
2026-08-09 • via Nuitee
Y
Yoon Peng • couple • gb
9
2026-08-05 • via Nuitee
A
Angie • solo_traveller • nz
8
2026-07-24 • via Nuitee
T
Tim • solo_traveller • nz
10
Another great stay at Portside - highly recommend.
Pros:

Great everything

Cons:

Nothing - all was awesome

2026-07-22 • via Nuitee
J
Jason • couple • nz
10
2026-07-13 • via Nuitee
P
Paige • solo_traveller • au
9
I really like staying here!
Pros:

Loved the location, close to everything and still quite private. Plenty of easy parking available. Room was clean and the beds were fantastic and super comfy! Two types of pillows, one firm and one med/soft to cater to your preference (I like soft) with extra blankets & pillows available in your wardrobe. Plenty of clean towels, hand towels, bathmats available and kitchenette was well supplied with all you would expect. The staff were all friendly and courteous.

Cons:

None of these are deal breakers as I really like staying here, but should be made aware of. The tv is not a smart tv so couldn't log into any of my subscriptions to watch certain sporting channels or Netflix, Disney etc, also very small screens, time to upgrade to larger smart tvs I think. Chairs at the table need addressing, when you sit on them there is no support in the middle so you sink inside the frame of the seat, quite uncomfortable and you can't sit on them for long before your legs start hurting. Thought it was just one chair but they were all like that.
The shower lets water out so needed to put a towel down to soak up all the water, the shower felt a little too small due to its angled walls, and was always bumping my elbows on the walls.
And the last thing, not the hotel's fault but something to be aware of, unfortunately our room was directly opposite the logging yards at the port and our last night was marred by the port moving logs all night long! Banging of the knuckleboom loaders against the logs, rumbling of log stacks being collapsed, loader machinery noise, all going all night long. They weren't loading a ship, just seemed to be moving logs around. Just something to be aware of, that port operation noise could impact a good night's sleep.

2026-07-10 • via Nuitee
H
Hinerau • family_with_children • nz
8
Very enjoyable
Pros:

Modern large apartment, perfect for us.
Beds were comfortable as well.
Staff were welcoming and made things easy

Cons:

Right on the carpark bottom floor was noisey from cars in and out. Heat pumps noisy at night made humming while trying to sleep.
Some areas a but tired and need repaint and touch up.
Be nice to have lamp in lounge so dont have to have all the bright lights on

2026-07-08 • via Nuitee
M
margaret • solo_traveller • nz
10
Pros:

Very nice,clean love that it is so quiet and peaceful. Receptionist is lovely and very helpful

2026-07-07 • via Nuitee
R
Robert • solo_traveller • nz
7
2026-07-01 • via Nuitee
T
Toia • couple • nz
9
Will always book at this location
Pros:

Great

2026-06-30 • via Nuitee
T
Teresa • couple • nz
8
2026-06-28 • via Nuitee
T
Teresa • solo_traveller • nz
8
2026-06-25 • via Nuitee
S
Susan • solo_traveller • nz
7
2026-06-25 • via Nuitee