Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and tidy
Friendly and helpful staff
Cons:
Air conditioning issues
Limited amenities

Categories

Cleanliness
8.14
Rooms were comfortable and the standard of hygiene is outstanding, but some reviews indicated minor issues with amenities like the shower.
Service
9.11
Staff were amazing and provided exceptional service, being genuine and friendly throughout the stay.
Location
9.15
Close proximity to town and great access to the beach and port, providing guests with excellent convenience.
Room Quality
8.6
Rooms were clean and comfortable, although some mentioned issues with the air conditioning and shower.
Amenities
7.63
Basic fitness center noted as a downside; some wished for more amenities such as an in-house cafe or bar.
Value for Money
8.59
Great value for money based on room quality and location despite some minor complaints.
Food and Beverage
8.14
No specific food and beverage reviews indicated; standard quality for this hotel tier.
Overall Experience
8.61
Overall stay was very enjoyable with many positive aspects highlighted and minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:57

Property Description

Waterfront Luxury Accommodation
Experience luxury at its finest at Portside Hotel - Heritage Boutique Collection, where every room offers a private balcony overlooking the picturesque harbour or vibrant Gisborne city.

Top-notch Amenities
Indulge in our complimentary Wi-Fi, take a refreshing dip in the lap pool, or keep up with your fitness routine at the on-site fitness centre.

Home Away from Home
Our studios and apartments are equipped with everything you need, from a fully stocked kitchen to entertainment options like a flat-screen TV and a stereo system. Unwind in the modern bathroom stocked with complimentary toiletries.

Book now to secure your stay at Portside Hotel and make unforgettable memories in Gisborne.

Important information:

Please note that there is a surcharge when you pay with a credit card.

Construction is underway at a neighboring building and there may be noise and dust disturbance from the construction work.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1021 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 7.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
Y
Yasmin • solo_traveller • au
9
Pros:

Great location right on the water. Friendly staff. Clean room with good amenities.

Cons:

Bed was a little small and not super comfy for two adults.

2026-06-18 • via Nuitee
K
Kate • extended_group • nz
10
2026-06-13 • via Nuitee
K
Karaitiana • couple • nz
7
2026-06-11 • via Nuitee
S
Sheena • solo_traveller • nz
9
Pros:

Loved the comfortable bed and the view

2026-06-10 • via Nuitee
K
Kevin • solo_traveller • nz
8
2026-06-06 • via Nuitee
A
Aalliyah • family_with_children • nz
7
2026-06-05 • via Nuitee
T
Tim • solo_traveller • nz
9
2026-06-04 • via Nuitee
D
Damian • solo_traveller • au
10
2026-06-04 • via Nuitee
J
Jorian • solo_traveller • nz
10
Will definitely be back
Pros:

Easy to access and helpful staff at reception

Cons:

Nothing

2026-06-03 • via Nuitee
J
John • solo_traveller • nz
8
2026-05-30 • via Nuitee
J
Julie • extended_group • nz
10
2026-05-24 • via Nuitee
W
Warren Williams • couple • nz
10
Pros:

The bed is great. Would like to know the brand so i can buy for myself.
Ground room is our preference and they were very accommodating.

2026-05-22 • via Nuitee
K
Kirsten • family_with_children • nz
10
2026-05-21 • via Nuitee
A
andrew • solo_traveller • nz
7
2026-05-15 • via Nuitee
H
Hamuera • couple • nz
10
2026-05-13 • via Nuitee
J
Jennifer • solo_traveller • nz
8
2026-05-12 • via Nuitee
G
Gianetta • couple • nz
7
2026-04-30 • via Nuitee
L
Lee • couple • nz
8
2026-04-27 • via Nuitee
M
Minnie • solo_traveller • nz
9
Great stay
Cons:

Although the view is stunning it’s quite noise from the port sounds

2026-04-09 • via Nuitee
L
Luke • couple • us
7
2026-04-08 • via Nuitee