Sheraton Batumi Hotel

Hotels
•
Sheraton
9.2 (1528 reviews)
Rustaveli Street N 28 , Batumi , GE
+995 422 22 90 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Nice breakfast
Cons:
Cleanliness issues
Maintenance problems
Inconsistent service quality

Categories

Cleanliness
7.96
Numerous reviews indicated poor cleanliness, especially in rooms and bathrooms.
Service
10
The staff was noted as helpful despite some complaints about behavior.
Location
9.93
Multiple reviews praised the hotel's central location and proximity to attractions.
Room Quality
8.97
Rooms were generally well-allocated, but some had maintenance issues.
Amenities
9.42
Facilities are good, though some reviews pointed out specific issues like the Jacuzzi.
Value for Money
8.45
Several reviewers felt the experience didn't justify the price paid.
Food and Beverage
8.91
The breakfast received positive remarks, but in-room dining was criticized.
Overall Experience
9.96
Despite issues, many enjoyed their stay and highlighted the good aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 07:52

Property Description

Luxurious 5-Star Hotel in Batumi City Centre

Spa Area and Swimming Pools: Indulge in relaxation at the spa area with saunas, Turkish Hamam, and indoor and outdoor pools.

360 Sky Bar and Restaurant: Experience breathtaking 360-degree views at the hotel's exclusive rooftop bar and restaurant, offering exquisite cocktails, premium wines, and a diverse menu.

Prime Location and Nearby Attractions: Conveniently situated near the Black Sea Coast, the hotel is within walking distance to key attractions like the Batumi Dolphinarium and Europe Square.

Book your stay at Sheraton Batumi Hotel for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Sep 1, 2026 until Tue, Jun 1, 2027
Swimming pool: Closed from Tue, Sep 1, 2026 until Tue, Jun 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUS

Location

Property Accessibility

Total Disability Score: 55
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 15
  • Ramp Length: 1
  • Entrance Type: Regular, revolving_door
  • Entrance Door Width: 110
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 2
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.2
Based on 1528 reviews
Cleanliness: 7.96
Service: 10
Location: 9.93
Room Quality: 8.97
Amenities: 9.42
Value for Money: 8.45
Food and Beverage: 8.91
Overall Experience: 9.96
D
Duygu F. • family_with_children • tr
9
Pros:

Oldukça merkezi bir konumu var. Calisanlar yardimci oluyor, oda servisi çok hizli.

Cons:

Lobi ve kahvalti alani inanilmaz yanki ve ugultu yapiyor. Kahvalti yaparken karsimdakini zor duyuyordum. Otelin bazi yerlerinde kullanilan beyaz isik da şıklık açisindan olumsuz. Sarı ışık kullanimi konusunda daha sıkı takip yapılabilir.

2026-10-31 • via Nuitee
A
Antoinette • couple • au
9
Pros:

The receptionists was warm, welcoming and very helpful. The pillows are amazing.

2026-10-31 • via Nuitee
E
Eliahu • family_with_children • il
10
2026-10-31 • via Nuitee
G
galit • family_with_children • il
8
2026-10-30 • via Nuitee
חיים • couple • il
10
מושלם פשוט מושלם
Pros:

אירוח מושלם צוות מדהים עוזר מכוון כל שאלה מיד עונים צוות מושלם

Cons:

מקום הארוח מצויין

2026-10-29 • via Nuitee
S
sarıtepe • couple • tr
10
2026-10-29 • via Nuitee
S
Sergey • solo_traveller • il
9
2026-10-29 • via Nuitee
H
Haim • family_with_children • il
10
Pros:

חדרים גדולים ונוחים, ארוחות טובות

Cons:

ללא מכונת קפה בחדר, ערכת קפה פשוטה

2026-10-29 • via Nuitee
Y
Yamit • family_with_children • il
8
2026-10-28 • via Nuitee
A
Arya • solo_traveller • ir
8
2026-10-28 • via Nuitee
מזל • couple • il
10
נחזור אליכם שוב
Pros:

מלון מושלם נקי ארוחת בוקר מצויינת שרות טוב צוות קבלה מושלם

2026-10-26 • via Nuitee
בעז • couple • il
9
Pros:

השירות היה מצוין צוות ממש אדיב ונחמד, מקום נקי וחדר ממש בסדר לא יותר מדי ולא פחות מדי

Cons:

היתה בעיה עם הג'קוזי שלא עבד כמעט והיה חבל

2026-10-26 • via Nuitee
O
ori • extended_group • il
10
2026-10-26 • via Nuitee
Петросян • couple • ge
10
Pros:

Dear Sheraton Batumi Management Team,

We stayed at your hotel from 19 to 21 October 2026 and would like to express our sincere gratitude for a wonderful experience.

Our special thanks go to your front desk manager, Maggie, and her assistant, Anna. From the moment we arrived, their warmth, attentiveness and genuine kindness made us feel truly welcome. In every interaction, they showed that they were pleased to have us as their guests. To us, they represented Georgian hospitality at its very best.

Every request was met with a willingness to help. They made every effort to accommodate our wishes and often did more than we expected. When we arrived early in the morning, well before the usual check-in time, they welcomed us to the restaurant for a complimentary breakfast. They then arranged for us to check in much earlier, allowing us to settle in and begin enjoying our holiday without a long wait.

We were also kindly given access to the business lounge. This proved particularly helpful when an unexpected work matter required my attention during our holiday. Having a comfortable place to deal with it made a real difference, and I greatly appreciated this thoughtful gesture.

What impressed us most was the care behind everything Maggie and Anna did. Their hospitality felt personal and sincere. They truly wanted us to enjoy our stay—and thanks to their efforts, we certainly did.

We would also like to thank the entire hotel team. The rooms, dining and spa facilities all contributed to an excellent stay. We particularly appreciated the lasting quality of the hotel’s materials and interiors, and the meticulous care taken to maintain them. There is a clear sense of pride in keeping the property and its services to a high standard.

Please convey our warmest thanks to Maggie and Anna and ensure that their outstanding work receives the recognition it deserves. They left us with very fond memories of your hotel and of the hospitality we experienced in Batumi.

2026-10-26 • via Nuitee
נטלי • couple • il
3
לא אחזור לשם שוב
Pros:

את הנקיון והמיקום

Cons:

פקידת קבלה מזעזעת. ביום הראשון מישהו נכנס לחדר שלנו והשאיר דלת פתוחה לרווחה כשכל החפצים שלנו בתוכו
ההנהלה של המלון ראו במצלמות והתנצלו.
ביום האחרון מהבוקר לא היו מים חמים בכלל. כשהתקשרתי לקבלה היא מתווכחת איתי ואומרת שיש, המזל שהייתה במקומה עובדת נקיון שראתה הכל וצעקה על העובדת קבלה.

2026-10-25 • via Nuitee
N
niego • extended_group • il
9
2026-10-25 • via Nuitee
N
Nava • couple • il
10
היה לנו ממש כיף ובטוח שנחזור למלון הזה שוב
Pros:

צוות המלון פשוט יוצא מן הכלל , אכפת לו מהאורחים ועושה הכל על מנת שירגישו טוב ובנוח , מידי יום ניגשה אלינו גברת Sinem Karadeni, שאלה אם הכל בסדר מתוך איכפתיות נתנה לנו הרגשה טובה מאוד

2026-10-23 • via Nuitee
E
Edna • couple • il
9
שהייה מעולה חוויה הנותנת חשק לעוד
Pros:

במלון יש צוות מעולה ששינה לנו את כל החוויה , הם תמכו ליוו , שוחחו איתנו , כל הזמן , ונתנו לו כל עזרה הנדרשת, האוכל בארוחת בוקר היה מעולה וטעים, ממש נהנו

Cons:

שירות חדרים , זריז יותר

2026-10-23 • via Nuitee
R
Robert Strnisa • family_with_children • si
10
2026-10-22 • via Nuitee
צורי • family_with_children • il
10
Pros:

מלון מעולה

2026-10-22 • via Nuitee