Wish Serrano Resort

Hotels
•
Wish
8.8 (137 reviews)
Av das Hortensias, 1480, Gramado, RS, 95.670-138 , Gramado , BR
55-54-32958000

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Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great food
Cons:
Issues with cleanliness
Problems with room maintenance

Categories

Cleanliness
8.69
Some guests noted issues with cleanliness, particularly in relation to maintenance.
Service
9.16
Many guests praised the service, highlighting the professionalism and helpfulness of staff.
Location
9.2
The hotel location was consistently described as excellent, very convenient for accessing local attractions.
Room Quality
8.65
While some rooms needed renovation, many still found them to be comfortable and well-maintained.
Amenities
8.18
Amenities received mixed feedback, with noted issues in the spa services and heating in the pool.
Value for Money
8.64
Generally seen as good value, but some prices for services were viewed as high.
Food and Beverage
9.19
The quality of food and breakfast was highly rated, with many praising the offerings.
Overall Experience
8.66
Overall experiences were mostly positive, though some guests mentioned specific issues affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:46

Property Description

Discover the perfect getaway at Wish Serrano Resort, where comfort meets luxury in the heart of Gramado.

Unwind and Rejuvenate
Indulge in our full-service spa offering a variety of treatments, including massages and facials, and enjoy our outdoor and indoor pools along with a relaxing hot tub.

Dining Delights
Savory moments await at our four restaurants, including Maggiore Lounge e Bar, complemented by 24-hour room service and a delicious complimentary buffet breakfast served daily.

Modern Accommodations
Stay in one of our 268 beautifully appointed guestrooms featuring minibars and LCD TVs, along with complimentary Wi-Fi to keep you connected during your stay.

Experience a blend of relaxation and excitement. Book your stay at Wish Serrano Resort today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 10

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.8
Based on 137 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
L
Larissa • family_with_children • br
9
Fantástica!
2026-07-04 • via Nuitee
A
angela • family_with_children • br
10
2026-07-04 • via Nuitee
A
alsua2000 • solo_traveller • uy
10
Pros:

Las actividades del hotel y el desayuno

2026-07-04 • via Nuitee
R
Raquel • family_with_children • br
10
2026-07-02 • via Nuitee
C
Carla • solo_traveller • br
10
2026-07-02 • via Nuitee
M
Marcos Cândido • solo_traveller • br
10
2026-07-01 • via Nuitee
C
Claudia • extended_group • br
10
2026-07-01 • via Nuitee
V
Viviane • family_with_children • br
5
Falta organização! Não adianta ter tamanho e pecar em detalhes!
Pros:

Limpeza do quarto

Cons:

Receptividade, estacionamento terceirizado e desorganizado, hotel deveria oferecer. Piscina interna sem vestuários, com goteiras. Quartos barulhentos.

2026-06-30 • via Nuitee
T
Taís • solo_traveller • br
5
Pros:

Apreciei significativamente a área de lazer; contudo, a piscina não apresentava aquecimento adequado e carecia de sinalização de profundidade.

Cons:

O café da manhã já foi significativamente superior.
A calefação não estava operacional, pois seu funcionamento é condicionado à temperatura externa, mesmo em condições de frio no quarto?

2026-06-30 • via Nuitee
J
Juliane • solo_traveller • br
10
Pros:

Tudo

Cons:

Nada

2026-06-29 • via Nuitee
A
Adriana • family_with_children • br
9
Maravilhosa
Pros:

Tudo maravilhoso, principalmente o espaço kids com as recreacionistas.

Cons:

Tinha uma infiltração no nosso quarto

2026-06-29 • via Nuitee
J
Jeanine • solo_traveller • br
10
2026-06-27 • via Nuitee
C
Charles Hoppen • solo_traveller • br
1
Pros:

Nada. Resort???? Café da manhã o pior q já vi até hoje não tem nada para um resort. Vergonha tanta falta de opção. Café de hotel de beira de estrada pão e margarina.

2026-06-26 • via Nuitee
R
Renan Marcelo • solo_traveller • br
9
2026-06-26 • via Nuitee
A
Ahlert • couple • br
10
Impecável
Pros:

Tudo, quarto aconchegante, atendimento impecável, todos funcionários muito atenciosos.

Cons:

Estava tudo perfeito

2026-06-26 • via Nuitee
C
Carlos Alberto • family_with_children • br
10
2026-06-24 • via Nuitee
J
JULIO • extended_group • br
8
Pros:

Cama confortável.
Café farto.
Localização

Cons:

Hotel antigo.
Precisa de renovação
Distância dos quartos

2026-06-22 • via Nuitee
A
Alfredo • couple • br
7
Com as exceções indicadas, foi boa a estadia.
Pros:

O hotel tem muitas opções de lazer

Cons:

O quarto não tinha roupões , foi necessário reclamar. não tinha também aquecimento no banheiros, diferentemente de outros quartos do meu grupo.

2026-06-21 • via Nuitee
D
Diego • family_with_children • br
8
2026-06-19 • via Nuitee
F
Fernando • solo_traveller • br
10
2026-06-19 • via Nuitee