The Portland Hotel

Hotels
7.2 (1104 reviews)
2-4 Langhorne Gardens , Folkestone , GB

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Lessons on bathroom upkeep
Dated rooms
No breakfast

Categories

Cleanliness
6.7
Some comments indicate a need for attention to cleanliness in areas of the hotel.
Service
7.7
Most reviews highlight the staff's friendliness and helpfulness.
Location
8.2
Multiple reviews noted the excellent location near attractions.
Room Quality
6.7
Several reviews mentioned that the rooms were dated or had issues.
Amenities
7.2
Amenities mentioned were adequate but lacked variety.
Value for Money
7.7
Guests generally felt they received good value for their stay.
Food and Beverage
6.2
No breakfast service mentioned and some confusion over drinking water.
Overall Experience
7.2
Overall experiences were mixed but leaned positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:20

Property Description

Seafront Location and Amenities

The Portland Hotel, located opposite the Leas Cliff Hall and by the sea, offers a prime spot for guests to enjoy stunning sea views. The Skuba Bar, complete with a sun terrace, provides a perfect setting to unwind while taking in the picturesque surroundings.

Dining Experience

Guests can indulge in a continental-style breakfast at the hotel's restaurant, offering a wide selection of cereals, cheeses, yogurts, croissants, and fruits. The on-site bar and restaurant provide convenient dining options for guests to savor during their stay.

Check-in Process and Room Details

With a cozy atmosphere, The Portland Hotel offers a unique check-in experience at the bar, ensuring personalized service for guests. Although compact, the hotel ensures comfort with non-smoking rooms and staff assistance for any special requests.

Book your stay at The Portland Hotel for a memorable seaside retreat.

Important information:

A credit card is required as a guarantee. Foreshortened stays will usually be subject to the cancellation fee.

Unless prior arrangement is made, the latest check-in time is 23:00.

As the Portland is a smaller hotel, you need to check-in at the bar, where staff will guide you to your room, taking note of any special requirements.

Please note that children and pets are accepted. There is no elevator at the hotel and all rooms are nonsmoking.

Free parking is available on nearby streets and a secured public underground car park is nearby and charges are applicable.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.2
Based on 1104 reviews
Cleanliness: 6.7
Service: 7.7
Location: 8.2
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.2
N
Nadine • couple • gb
8
Good stay. Would stay again
Pros:

Great location. Friendly staff. Good size room

Cons:

Bathroom was a little tired. Shower needs re grouting and black mould removed

2026-09-14 • via Nuitee
T
Tony • solo_traveller • gb
8
Excellent
Pros:

Lovely hotel

Cons:

All good..

2026-09-14 • via Nuitee
E
Elisabeth • couple • gb
6
Potentially nice room and location but the night was ruined by street noise and kareoke.
Pros:

Room was comfortable and real effort had been put into presentation. Lovely big bed and ensuite. On first floor so quick to access. Good facilities with hair dryer, kettle, soap, shampoo and towels were super soft. Curtains were all good and a window screen too.
Bar downstairs was pleasant and had sport channels as well as outside garden.

Cons:

Window was wide open and difficult to close in the night - not due to the temperature but due to the street noise from young people attending the kareoke. We were only advised that kareoke was taking place at check-in and we had deliberately avoided another hotel for noise disturbance from a disco and bingo so this was particularly annoying.
Reception was a bit bizarre as a sign on the front door advised us to check in at the bar but when exiting that was the only way out as the bar was all locked up. We did not get told that you had to use the fob to reenter when the bar was closed so had to phone the number on the door. In the event of a fire we didn't feel there was necessarily a safe route if people were not aware of this.
Our bathroom was very good apart from the shower head which had holes in it so the shower flow was poor. Slight smell of stale bathroom as you came into the door. The lock on the room door was very flimsy and in the night there was a lot of noise from other residents which sounded like they were stopping outside our door.
Unfortunately the street noise - whether or not due to the kareoke - was really loud until the early hours. There appeared to be groups of young people doing the loop shouting their heads off presumably high on alcohol or drugs.
In addition the duvet was unfortunately far too hot for us and so we slept poorly even after the noise had subsided as there was no alternative duvet.
We have marked this hotel down mainly due to the noise outside (although it was also noisy with neighbours within the hotel) and the lack of presence of a reception where you could go to ask questions or pick up more milk and tea for the room refreshment facility. Maybe the latter was only a temporary problem.

2026-09-13 • via Nuitee
N
Nathalie • extended_group • be
6
Hôtel bon marché par rapport aux autres si on ne veut qu’y dormir. Pour moi , loin d’être un 3 étoiles
Pros:

Pas cher pour une chambre de 4 personnes par rapport aux autres hôtels de la ville.
Des bouteilles d’eau à notre arrivée dans la chambre. Les lits confortables

Cons:

Tout est vieux: salle de bain à refaire, douche avec joints moisis, pas beaucoup de pression.
La moquette dans la chambre avec des traces.
Pas possibilité de petit-déjeuner

2026-09-10 • via Nuitee
A
Andrew • extended_group • gb
7
Pleasant stay but let down by no hot water on arrival
Pros:

The location and room size

Cons:

No hot water during the evening although this was rectified so we did have hot water in the morning

2026-09-07 • via Nuitee
H
Harry • couple • gb
9
2026-09-04 • via Nuitee
G
GARRY • extended_group • gb
8
For what we paid good value for money
Pros:

Hotel was a little bit tired but done the job and the staff were super

2026-09-03 • via Nuitee
S
Swami • extended_group • gb
10
2026-09-01 • via Nuitee
L
Lucy • solo_traveller • gb
8
Comfortable room, good value for money, no food options but near other amenities and bar next to hotel.
Pros:

Good location to access to town centre and sea front.
Perfectly comfortable room, cosy and clean.

Cons:

Quite thin walls and ceilings. Appreciate it's an old building but a bit too easy to hear other rooms and people on the landings.
Double room was fine for single occupant but small for two people.

2026-08-30 • via Nuitee
M
Marion • family_with_children • fr
5
Pros:

Grande chambre familiale non loin de la mer.

Cons:

Pas très propre. Personnel peu accueillant

2026-08-29 • via Nuitee
H
Henk van • couple • nl
8
Prima overnachting
Pros:

Prima hotel voor een prima prijs

Cons:

Niets

2026-08-29 • via Nuitee
A
ALLAN • family_with_children • gb
7
A good overnight staying place good value.
Pros:

Hotel was clean with big rooms tea & coffee facilities beds nice andcomfortable , staff very friendly & helpful parking can be a bit hit & miss and the decor in the hotel could do with a bit of attention but overall it's OK for and overnight stay .

Cons:

Only the tired look of the hotel it could be amazing if overhauled.

2026-08-23 • via Nuitee
K
Kehinde • couple • gb
5
2026-08-23 • via Nuitee
A
Armo750 • family_with_children • gb
7
Excellent food and location, would recommend and visit again.
Pros:

Positives:
Food was excellent, staff were really nice, decent size room.

Cons:

Negatives:
Bathroom was a little dated and shower silicon was NG.

2026-08-18 • via Nuitee
A
Anzela • solo_traveller • gb
8
Pros:

Good

Cons:

Good

2026-08-15 • via Nuitee
A
arlette • solo_traveller • nl
9
Pros:

Familie kamer is groot genoeg, bedden lagen prima.

Cons:

Miste een koelkastje, met name voor wat langer verblijf. Gelukkig deed het personeel van de bar hun best om plek te maken.

2026-08-12 • via Nuitee
K
kirsten • family_with_children • nl
6
Pros:

De familiekamer was ruim

Cons:

Hoe verouderd het was en niet schoon het was. Maar het niet schoon kwam vooral omdat het verouderd is.

2026-08-12 • via Nuitee
B
Benjamin • couple • gb
8
Great hotel really near the ocean spacious rooms and you get 10% off at the bar what’s not to like
Pros:

Right on the beach close to the town centre

Cons:

Nothing really it’s a little dated

2026-08-10 • via Nuitee
M
Margaret • solo_traveller • gb
9
Comfortable
Pros:

I wasn’t sure what to expect but was pleasantly surprised. Lovely friendly host. Nice meal though my 4th choice as nothing else available.

Cons:

Paid parking. Should be deducted from room rate.

2026-08-09 • via Nuitee
T
THEGOLD187 • solo_traveller • ma
6
2026-08-07 • via Nuitee