Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable beds
Helpful staff
Good location
Spacious rooms
Quality amenities
Cons:
Paid WiFi
Mold in shower
Distance to elevator

Categories

Cleanliness
7.75
There was mold in the shower on the bottom seal of the shower.
Service
9.75
Personal muy amable. The staff is great!
Location
9.25
Great location away from Michigan Ave., easy access to train and walk to restaurants.
Room Quality
9.25
Habitación y baño amplios. Very nice and big room.
Amenities
9.25
Spa and quality breakfast in the concierge lounge.
Value for Money
8.75
All in all, a really good value.
Food and Beverage
8.75
Breakfast was very good, but costly.
Overall Experience
9.25
A great place to stay in Chicago, would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:35

Property Description

Luxurious Accommodations

Every room at JW Marriott Chicago features a 42-inch flat-screen LCD TV with Netflix streaming and satellite cable channels. The marble bathroom offers a double vanity, separate bath tub and shower, and plush bath robes.

Culinary Delights

Guests can enjoy fine-dining at the on-site restaurant, The Florentine, which features seasonal Italian cuisine. The Lobby Lounge offers a more casual setting, where guests can grab an appetizer during happy hour or gather for drinks after work. In-room dining services are available 24 hours for guest convenience.

Convenient Location

Just 1 mile away from Millennium Park and the Art Institute Museum, this historic Chicago Loop hotel is situated in the heart of the city’s financial district. Navy Pier is 2 miles away, and the Monroe Public Transit stop is 3 blocks away, providing easy access to several of Chicago’s most popular attractions.

Book your stay at JW Marriott Chicago for a truly unforgettable experience!

Important information:

Please note the property cannot accept buses, RVs, trailers, or motorcycles in the valet parking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 75 per day.

Location

Guest Reviews

9
Based on 407 reviews
Cleanliness: 7.75
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
B
Bjoern • solo_traveller • us
1
Booking is fraudulently claiming breakfast included hotel does not recognize it
Cons:

Breakfast charges as hotel did not acknowledge breakfast all inclusive.

2026-07-20 • via Nuitee
J
Jean- Vierre • couple • us
8
2026-07-20 • via Nuitee
M
Miguel • family_with_children • co
7
2026-07-12 • via Nuitee
E
Emilia • solo_traveller • us
5
2026-07-08 • via Nuitee
L
Lynn • couple • us
8
Fine place to stay!
Pros:

Good size room with plenty of room to seat 4(had a nice long chaise at end of bed. Very clean!
Delicious breakfast

Cons:

There is a resort fee that if you eat at the hotel you get half of it back. But you must charge to your room.

2026-07-06 • via Nuitee
J
Journey40445086689 • Couples • Nashville, Davidson County, Tennessee
10
Exceptional stay — Beautiful Lobby, Seamless Check-in, and an Unforgettable Bar Team
Pros:

My boyfriend and I came into town for a concert and chose the JW Marriott — we’re loyal Marriott people, and this stay reminded us why.
From the moment we arrived, valet was helpful and welcoming. The concierge greeted us warmly and guided us to check-in, and I have to say, the lobby is incredibly beautiful and so spacious.
As a Marriott Bonvoy member, check-in was smooth and effortless. I don’t remember the gentleman’s name, but he was cheerful, professional, and a pleasure to talk to — a great first impression.
The highlight of our stay was the lobby bar. It quickly became our favorite spot. Matt, the bartender, is genuinely outstanding — knowledgeable, friendly, and spot-on with recommendations for both the menu and local spots outside the hotel. When we returned the next day, he remembered my name and our drink orders without hesitation, which made us feel like regulars. Be sure to go see Matt at the bar; he’ll take great care of you.
Special thanks as well to Robert and Diego behind the bar — both so lovely, attentive, and friendly. They helped make the experience memorable.
Overall, an excellent stay with stellar service across the board. We can’t wait to come back.
I also want to add how clean the rooms were and the entire hotel, the noise level no problem especially being right in the city. And the price value of the hotel was very reasonable especially being the 4th of July weekend

2026-07-05 • via Tripadvisor
H
hkfamilytraveler • Family • Hong Kong
6
Mass transit/subway noise
Pros:

Sound proofing from street noise is an issue some someone sensitive to noise. Can hear subway/mass transit throughout night despite being on 8th floor.

Checkin was rough where room was not available until 4:10 despite my gold elite status. Prefer the marriott long stay hotel in downtown for sleep quietness despite the JW more luxurious amenities

I would not stay here again because quiet sleep is my priority

2026-07-05 • via Tripadvisor
V
Vincent • couple • fr
1
2026-07-05 • via Nuitee
J
Jenny • couple • us
9
Pros:

Spa and guest services are top notch

Cons:

I wish the property had dedicated parking for guests, used valet but would have been nice to get my own car on demand.

2026-07-02 • via Nuitee
M
Ms.A • solo_traveller • us
10
Pros:

The room was amazing, quiet, clean

Cons:

The food and drink choices on menu for happy hour! We went to rooftop nearby with better selections and prices

2026-06-28 • via Nuitee
D
Drew • solo_traveller • us
10
2026-06-24 • via Nuitee
C
Cindy • family_with_children • us
10
2026-06-22 • via Nuitee
A
Ariel • solo_traveller • ar
8
Pros:

Great room, very large bathroom. Staff very friendly and gym well equipped. Beautiful hotel, located in the Loop

Cons:

In the evenings although well located, the area was not lively, it is mostly the business area of Chicago.
Price Quality ratio quite high: you had to add the breakfast which was tasty but like in a restaurant, for the price I've paid I would have loved to have the breakfast fully included.

2026-06-19 • via Nuitee
C
Carole • couple • us
10
2026-06-18 • via Nuitee
S
Soiland • solo_traveller • us
1
Stay somewhere else
Pros:

Absolutely unhelpful staff.

Cons:

I was crying at the counter. Scared and alone and the man working there says “ma’am can you step to the side. Garbage under the chair in my room. Ripped shades. Gross paste in the bed.

2026-06-02 • via Nuitee
V
Valeriano • solo_traveller • it
10
Pros:

Assistenza e professionalità, il ristorante harieta

2026-05-30 • via Nuitee
H
Horojah • extended_group • us
9
Cons:

wish there was a fridge

2026-05-29 • via Nuitee
B
BERND • extended_group • tw
8
2026-05-27 • via Nuitee
9
977khushim • Family
2
Alright service but Terrible Customer Service
Pros:

I would not be post this review had I not struggled with my experience. We checked out on May 14, it has been well over 10 days and at least 7 business days have passed but I have not received a refund on my incidentals' fee of $6,600 for 3 rooms!! For starters we are tourists in the US and to charge such a hefty amount for incidentals and not refunding it in time can really cause trouble for us as tourists! We have been trying the reception, the account and the customer service but to no avail! They just seemed to have washed their hands of any responsibility now and accounts will only accept a voicemail and get back to you at their easy breezy convenience. Please do think twice as visitors, $6,600 is no laughing matter!

2026-05-26 • via Tripadvisor
E
Emily • solo_traveller • us
10
2026-05-26 • via Nuitee