SpringHill Suites by Marriott Roanoke

Hotels
•
SpringHill Suites
9 (368 reviews)
301 Reserve Avenue SW , Roanoke , us
+1 540-400-6226

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Great location
Good breakfast
Cons:
Missing bathroom amenities
Internet speed issues

Categories

Cleanliness
8.33
Good clean rooms, but linens were not changed initially.
Service
9.3
Staff were friendly, accommodating, and prompt in addressing issues.
Location
9.34
Convenient location for highway access and near medical facilities.
Room Quality
9.29
Spacious rooms with good amenities, although some amenities were missing.
Amenities
8.82
Good amenities like exercise room and breakfast, but room overlooked empty lot.
Value for Money
8.78
Pricing seems fair given the overall experience.
Food and Beverage
8.83
Breakfast options were enjoyed.
Overall Experience
9.3
Overall a pleasant stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:20

Property Description

Modern Comfort and Convenience

Nestled in Roanoke, just steps away from Carillion Hospital and the Greenway Path, SpringHill Suites by Marriott Roanoke offers a seamless blend of comfort and convenience. Each room comes with complimentary WiFi and a cozy wardrobe for your belongings.

Delicious Dining Options

Start your day with a delicious buffet or American breakfast at the in-house restaurant, featuring local salsa-topped eggs and a variety of oatmeal toppings. Indulge in American cuisine with vegetarian choices for lunch and dinner.

Relax and Unwind

Take advantage of the 24-hour front desk, fitness centre, and pool during your stay. With proximity to Roanoke Sports Complex and popular attractions like Science Museum of Western Virginia, this hotel is the perfect choice for your next getaway.

Book now to experience the perfect blend of relaxation and adventure at SpringHill Suites by Marriott Roanoke.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Location

Guest Reviews

9
Based on 368 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
T
Terry • couple • us
5
Cons:

Check in time was 3pm but was told the room wasn’t ready. We sat until almost 5pm waiting and no one came to tell us it was ready. Finally went back to desk and asked and it was finally ready for check in. All the while we saw multiple cleaning personnel just standing behind desk.

2026-08-27 • via Nuitee
S
Sophia • couple • us
5
There was no offer of any partial reimbursement or comp drinks/meals. Just sorry
Pros:

Nice with friendly staff

Cons:

Check in supposed to be at 3 pm. Upon arrival we were told rooms not ready and not sure when they would be. Several people waiting in lobby for over 2 hours and having to get ready for dinner/events in lobby bathroom. We were told would get a call when ready but didnt. Returned to property after dinner and were able to access our room after 6 pm.

2026-08-24 • via Nuitee
P
Plessinger • couple • us
10
Very friendly staff, nice rooms, comfortable stay.
Pros:

Close to Dr. Pepper Park

Cons:

Nothing

2026-08-22 • via Nuitee
M
Mark • couple • us
10
2026-08-17 • via Nuitee
N
Nicola • family_with_children • nz
8
We would definitely stay here again.
Pros:

We liked everything. Room was lovely and spacious and clean, staff were super friendly, breakfast was yummy! It was free to do a load wash and dry of a load of washing - we just had to buy the detergent which was available at the front desk.

Cons:

We had a car luckily as we had to drive everywhere - nothing really in walking distance

2026-08-06 • via Nuitee
S
Steven • couple • us
10
2026-07-25 • via Nuitee
S
Steven • couple • us
10
Nice place with competent staff.
Pros:

Close to hospital, very nice place to stay. We had an issue while we were there and the manager responded quickly to solve our problem. That’s the kind of service that makes you want to come back to a hotel.

Cons:

I never like any free breakfast, but there’s was a good one.

2026-07-25 • via Nuitee
C
Chantay • couple • us
3
Very noisy from the first floor
2026-07-21 • via Nuitee
S
Sharon • extended_group • us
8
2026-07-12 • via Nuitee
M
Mario • solo_traveller • us
10
2026-07-10 • via Nuitee
T
Trinadi • couple • us
8
Great location facing the Mill Mountain Star
Pros:

Friendly staff

Cons:

Fire alarm went off and on from 11pm- 1am and we were on the 5th floor with an infant, toddler and preteen.. it was the most inconvenient experience I’ve ever had while staying at the hotel not to mention nerve wrecking with the fire fighters pulling up each time the building had to be evacuated (3 times). I do appreciate how management quickly took care of it comped our stay for the night and took accountability.

2026-07-05 • via Nuitee
E
elisabetht562 • Family
10
extremely spacious rooms. Very clean.
Pros:

I am Handicapped so traveling can be a trial. I asked for a Handicapped room for mobility, impaired people and they actually had a two queen beds room.

Room was gigantic. Not sure if that’s cause it was. Handicapped had to be big enough for wheelchairs or was a standard room size. The only negative was that they put up the bath tub in her room for mobility impaired people.
The only other room that had a roll in shower had only one bed.

I have had the unfortunate experience of having my room given away on more than one occasion. I called both Marriott in the front desk to tell them not to give away my room.

They had a nice breakfast in the morning. For once the coffee in the room was nice and strong.

2026-06-23 • via Tripadvisor
K
Kelly • couple • us
5
Overall nice, but the room was hot and you have to pay extra to park.
Pros:

It’s clean and comfortable and close to Dr Pepper park.

Cons:

Our room was hot and we had a hard time getting it cool. I didn’t like that you have to pay for parking. As much as it costs to stay there, parking should be included.

2026-06-21 • via Nuitee
W
Wendy • solo_traveller • gb
8
Nice hotel not too far from downtown.
Pros:

Nice suites with comfy bed and separate longe area. Goid bathroom and fridge

Cons:

Nothing

2026-06-18 • via Nuitee
C
Công Bình • family_with_children • vn
4
so so
2026-06-06 • via Nuitee
R
Rambo • solo_traveller • us
9
Cons:

A dirty wash cloth was left hanging on the shower.

2026-06-01 • via Nuitee
M
Morrison • couple • us
9
2026-05-29 • via Nuitee
M
Mary • couple • us
1
The $1.50 undisclosed fee that was added to the $10 parking fee was wrong on so many levels.
Pros:

Mattress

Cons:

The main phone to call hotel was down for about a week.

2026-05-18 • via Nuitee
N
Nicole • family_with_children • us
10
Cons:

They charge for parking

2026-05-18 • via Nuitee
M
Michele • couple • us
9
It was good.
Pros:

Location. Cleanliness. Staff.

Cons:

You have to pay to park at their location.

2026-05-11 • via Nuitee