Citiz Hotel

Hotels
7.9 (2417 reviews)
18 Allées Jean Jaurès , Toulouse , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Cleanliness issues
Uncomfortable room layout

Categories

Cleanliness
6.86
Several mentions of dust and cleanliness issues in rooms.
Service
8.83
Employees were described as charming and very helpful.
Location
9.37
Ideal location near public transport and city center.
Room Quality
6.82
Issues with bed comfort and small bathrooms noted.
Amenities
7.85
Basic amenities were provided; some guests felt missing items like fridges.
Value for Money
7.31
Several reviews suggest it might be overpriced for a 4-star hotel.
Food and Beverage
7.36
Breakfast was diverse but served cold.
Overall Experience
8.83
Generally positive experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:17

Property Description

Central Location in Toulouse
The 4-star Citiz Hotel is ideally situated on Place Wilson, just a short walk from the iconic Capitole and Matabiau Train Station. Perfect for exploring the vibrant city of Toulouse.

Modern Amenities and Comfort
Enjoy the comfort of air-conditioned guestrooms equipped with LCD satellite TV, free WiFi, a hairdryer, minibar, and a courtesy tray. Everything you need for a relaxing stay.

Convenience and Accessibility
Benefit from the convenience of a public car park in front of the hotel, airport shuttle service nearby, and easy access to attractions like Pierre Baudis Centre des Congrès and Toulouse Stadium.

Experience the best of Toulouse at Citiz Hotel - Book your stay now!

Important information:

Please note payment has to be made on arrival by cash or by card with an ID.

Please note that when booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 23 per day.

Location

Guest Reviews

7.9
Based on 2417 reviews
Cleanliness: 6.86
Service: 8.83
Location: 9.37
Room Quality: 6.82
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 7.36
Overall Experience: 8.83
A
AURELIE • solo_traveller • fr
2
Décevant pour un 4 ****
Pros:

Emplacement top

Cons:

Décevant pour un quatre étoile
Chambres mal isolés . Nous avions une chambre côté rue. Bruits de moto , bruits des passants toute la nuit .
Impossible de dormir

2026-07-04 • via Nuitee
N
Nedjwa • solo_traveller • fr
3
Cons:

Le bruit était insupportable on entends tout ce qui se passe à l’extérieur , il y avait des mauvaises odeurs qui venaient des canalisations

2026-07-03 • via Nuitee
S
Samira • solo_traveller • fr
10
2026-07-03 • via Nuitee
R
Rupert • extended_group • gb
9
Pros:

Location was excellent. We were a little worried about reports of noise, but soundproofing and no issue at all - one of the best night's sleep we've had in a business hotel. And there was even a French World Cup match one night with hundreds of people on the streets! Good breakfast, very clean.

2026-07-02 • via Nuitee
V
Véronique • solo_traveller • fr
10
Pros:

Tout est parfait
Personnel à l'écoute,
Nous venons souvent et jamais déçus

Cons:

Rien

2026-07-02 • via Nuitee
B
Bella • solo_traveller • no
10
2026-07-01 • via Nuitee
S
Sandrine L • solo_traveller • fr
8
Pros:

Le personnel est prévenant et la réception est 24h/24h avec un accès sécurisant. La chambre était propre et confortable avec une bouteille d'eau d'acceuil bienvenue en fortes chaleur.

Cons:

L'emplacement était très bien situé mais un peu bruyant même si la fête de la musique s'est terminée à une heure raisonnable. Une fontaine pour remplir la gourde dans les parties communes ou un frigo dans la chambre serait un plus en été.

2026-07-01 • via Nuitee
M
Margo • couple • fr
8
Super agréable
Pros:

L’emplacement top, climatisé, propre

Cons:

2 lits simple collé et non pas 1 grand lit double

2026-06-30 • via Nuitee
P
Patrick • couple • fr
10
Si je reprends un hôtel dans Toulouse, c'est celui-ci que je choisirai en priorité !
Pros:

Accueil parfait.
Hôtel très bien situé. Les chambres sont vraiment très bien.
Que du positif !!!!

Cons:

Tout était top ! Rien de négatif.

2026-06-29 • via Nuitee
M
Moyart • solo_traveller • be
7
Pros:

Emplacement [jouxte metro]

Cons:

Rien

2026-06-28 • via Nuitee
K
Kathrin • couple • ch
8
Optimal für einen City Trip
Pros:

Super Lage, nettes Personal

2026-06-28 • via Nuitee
C
Claude • couple • re
5
2026-06-28 • via Nuitee
B
Bruniquet • couple • re
10
Excellent séjour, nous avons été accueilli par une équipe chaleureuse et disponible.
Pros:

L’accueil du personnel, la localisation, bon rapport-qualité prix.

2026-06-27 • via Nuitee
C
cyril • couple • fr
10
2026-06-26 • via Nuitee
M
Mohammed • solo_traveller • mf
1
C’était bref… mais le jour de mon arrivée directement de l’aéroport, j’étais surpris par l’acceuil
Pros:

L’emplacement et la chambre ainsi que la vue

Cons:

L’accueil, l’attente pour accéder a ma chambre

2026-06-25 • via Nuitee
M
Madjinda • couple • fr
10
2026-06-25 • via Nuitee
C
Claude • solo_traveller • re
8
2026-06-25 • via Nuitee
L
Luciano • solo_traveller • es
5
Hotel en una ubicación magnífica, pero que no tiene la comodidad que se supone a un 4 estrellas
Pros:

Si ubicación, la limpieza y la vlimatización

Cons:

La habitación era muy pequeña, para una sola persona, aunque está anunciada como doble. No tenía mesa, ni nevera, ni repisa para dejar las maletas. Carecía de caja fuerte. La wifi funcionaba fatal

2026-06-25 • via Nuitee
N
Nathalie • couple • fr
9
2026-06-24 • via Nuitee
L
Lily Sohyun • solo_traveller • gb
8
Pros:

easily accessible from the airport by bus. staffs were very kind, both the gentleman working at 11pm-12am and also the lady staff i met in the morning. they were very willing to keep my luggage for like 3-4 hours before my moving to another city, and even let a group of friends(3 ppl) take rest together with me on the lobby floor for few minutes - we were all really exhausted from the heat. will certainly visit again if i go to the are, because the price was reasonable compare to other places in the location.

Cons:

no bathtub for my room. --- might need to consider if anyone wants. the hotel is located in the very centre of the town, so might get a little noisy at night. - I stayed on the first floor, so was slightly bothered until 1am-ish.

2026-06-24 • via Nuitee