Mercure Sao Paulo Grand Plaza Paulista

Hotels
•
Mercure
7.9 (1777 reviews)
Rua Leôncio Carvalho, 201 , Sao Paulo , BR

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (near Avenida Paulista)
Friendly, attentive staff
Comfortable rooms for many guests
Good/acceptable breakfast reported by some
Cons:
Breakfast frequently described as basic or poor
Unreliable WiFi and Smart TV connectivity
Aging room elements (old bathtubs, towels) and occasional cleanliness issues
Perceived high prices / poor value for money
Occasional operational issues (broken safe, unavailable laundry, invoice problems)

Categories

Cleanliness
6.8
Mixed reports: some guests praised cleanliness, but multiple reviews mention old/worn towels, dirty rooms, missed housekeeping for days and worn bathroom fixtures.
Service
9.8
Generally highly praised: many guests highlight friendly, attentive staff and good service; isolated issues reported (invoice not issued, occasional housekeeping delays) but not dominant.
Location
10
Very strong: numerous comments about excellent location (close to Avenida Paulista) and convenience for business and sightseeing.
Room Quality
8.7
Mostly comfortable rooms and preserved maintenance noted by several guests, though some reported old bathtubs, noisy heaters, smells, and general ageing in parts of rooms.
Amenities
7.5
Amenities are present but reliability issues are frequent: WiFi often weak or non-functional, Smart TV without internet, broken safe, missing robes and unavailable laundry at times.
Value for Money
7
Mixed perception: several guests feel the hotel is overpriced for what is delivered (frigobar prices, missing amenities), while others consider it reasonable for location and service.
Food and Beverage
5.5
Weak area: multiple complaints about a basic or poor breakfast (burnt/greasy items, bad coffee), though a few guests found the breakfast acceptable.
Overall Experience
7.9
Aggregate impression: strong location and friendly staff uplift the stay, but shortcomings in breakfast, internet/TV, some room maintenance and value lower the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:20

Property Description

Luxurious Suites in Prime Location
The Mercure São Paulo Grand Plaza Paulista offers spacious suites in the vibrant Jardins district, steps away from Paulista Avenue and Brigadeiro metro station. Enjoy the convenience of Shopping Pátio Paulista just 500 meters away, with complimentary property-wide WiFi.

Wellness and Leisure Facilities
Indulge in relaxation at our well-equipped gym, sauna, and indoor whirlpool. Unwind in style or host events in the sophisticated events room, available for an additional cost.

Exquisite Dining Experience
Our restaurant beckons guests to savor a variety of international dishes in an elegant setting. Immerse yourself in a culinary journey without leaving the comfort of the hotel.

Experience luxury and convenience at Mercure São Paulo Grand Plaza Paulista. Book now for an unforgettable stay!

Important information:

The property offers high-speed internet access for an additional fee.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

7.9
Based on 1777 reviews
Cleanliness: 6.8
Service: 9.8
Location: 10
Room Quality: 8.7
Amenities: 7.5
Value for Money: 7
Food and Beverage: 5.5
Overall Experience: 7.9
A
ADRIANA • family_with_children • br
6
2026-09-15 • via Nuitee
J
JOSE ANTONIO CALDAS • couple • br
9
Boa
Pros:

Localização e atendimento

Cons:

Colchão da cama altamente desconfortável, deformado.

2026-09-14 • via Nuitee
J
Jefferson • couple • br
10
2026-09-13 • via Nuitee
J
José • solo_traveller • br
10
Indo a São Paulo a melhor opção é o MERCURE.
Pros:

Limpeza, localização, café da manhã e atendimento.

2026-09-10 • via Nuitee
C
Camila Abreu Lima • solo_traveller • br
9
Vale o custo benefício
Pros:

Funcionários cordiais, localização.

Cons:

Somente um elevador funcionando. Não atrapalhou, mas é algo a considerar.

2026-09-08 • via Nuitee
A
Amâncio • solo_traveller • br
10
Pros:

Confortável e limpa. Apesar do box ter banheira e ser difícil entrada e saída.

2026-09-08 • via Nuitee
E
Edineide • solo_traveller • br
8
2026-09-07 • via Nuitee
A
aline • solo_traveller • br
10
Excelente estadia porém com
Pros:

Cama e quarto tamanho ótimo

Cons:

Chuveiro péssimo, pouca água

2026-09-06 • via Nuitee
E
Eni • couple • br
9
2026-09-04 • via Nuitee
J
Juntong • extended_group • cn
6
Pros:

Great location near Paulista Avenue. The staffs are warm and helpful.

Cons:

Old facilities. WiFi not working for most of the time during our stay.

2026-09-03 • via Nuitee
L
Louis • couple • gb
1
Dissapointing, not a 4 star hotel.
Cons:

Bedsheets were dirty, rooms were shabby, hotel as a whole was in poor condition.

2026-09-03 • via Nuitee
C
Carolina Lima Freire • couple • br
4
Funcionário Thiago da recepção não nos tratou bem.
2026-08-31 • via Nuitee
C
Cleonice • solo_traveller • br
8
2026-08-30 • via Nuitee
L
Leo • couple • br
9
2026-08-28 • via Nuitee
C
CIRCE • solo_traveller • br
8
2026-08-27 • via Nuitee
L
Luiz • solo_traveller • br
9
2026-08-25 • via Nuitee
L
Lima Calmon Gonçalves Capistrano Pinho • solo_traveller • br
8
Pros:

Quarto e atendimento maravilhoso.

Cons:

Cage da manhã ruim.

2026-08-24 • via Nuitee
P
Pamela Lariane Guilherme Leite • solo_traveller • br
10
2026-08-23 • via Nuitee
O
oscar • family_with_children • br
8
Ótima estadia para um final de semana
Pros:

Localização excelente!

Cons:

Do restaurante do hotel

2026-08-20 • via Nuitee
D
Dalila • solo_traveller • br
8
2026-08-19 • via Nuitee