Hotel Daniela

Hotels
9.6 (1523 reviews)
Steinmattstrasse 39 , Zermatt , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Sauna
Currency exchange
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Room temperature control issues
Hard mattress

Categories

Cleanliness
9.4
General cleanliness was good, as indicated by a positive feel in the overall stay.
Service
9.86
Staff were consistently mentioned as helpful and friendly.
Location
9.9
The location was described as great, central, and convenient for various activities.
Room Quality
9.35
Rooms were described as beautiful, modern, and comfortable.
Amenities
9.57
Amenities were positively noted, including a spa and breakfast options like private experiences.
Value for Money
9.34
Value was described as excellent relative to other offerings.
Food and Beverage
9.4
Breakfast was plentiful and of good quality, enhancing the experience.
Overall Experience
9.96
Overall experience was highly rated, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:13

Property Description

Luxurious Rooms and Amenities

The Hotel Daniela in Zermatt offers elegantly renovated rooms equipped with modern amenities such as a TV, minibar, and safe. Pamper yourself in the well-appointed bathrooms featuring complimentary toiletries and cozy bathrobes.

Relaxation and Wellness

Indulge in a relaxing stay with complimentary access to the Gädi SPA and Julen SPA. Unwind after a day of exploring the picturesque surroundings and rejuvenate your senses in the tranquil spa facilities.

Convenient Location and Services

Located just a short stroll from the cable cars and train station, Hotel Daniela provides a peaceful retreat in the heart of Zermatt. Start your day with a delicious buffet breakfast before setting off on your alpine adventures.

Book now to experience luxury, relaxation, and convenience at Hotel Daniela.

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply.

Please note that Zermatt is a car-free village. Guests can park the car in Täsch indoor parking and continue to Zermatt by train or taxi.

A complimentary transfer service from and to the train station is offered to all guests on their arrival and departure day. Please inform the property about your arrival time in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 15 years old stay for CHF 70 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1523 reviews
Cleanliness: 9.4
Service: 9.86
Location: 9.9
Room Quality: 9.35
Amenities: 9.57
Value for Money: 9.34
Food and Beverage: 9.4
Overall Experience: 9.96
B
Brigitte • couple • ch
9
Sehr schöner Aufenhalt in Zermatt
Pros:

Sehr nette und hilfsbereite Réception Mitarbeiterinnen. Das Hotelzimmer war schön eingerichtet und das Badezimmer war auch in einem guten Zustand. Das Frühstück war fein. Man konnte sogar selber frischen Orangen- und Grapefruit Saft pressen. Es hatte 3 verschiedene Käse, eine grosse Auswahl hätten wir begrüsst. Beim Check-out konnten wir das Gepäck noch deponieren, währenddem wir die wunderschöne 5-Seen Wanderung gemacht haben. Wir kommen gerne wieder.

Cons:

Leider haben wir das Matterhorn nicht vom Zimmer aus gesehen, da das nächste Haus die ganze Sicht vorne raus verdeckt hat. Zudem gab es Lärm von der Baustelle nebenan, dies liegt aber ausserhalb des Handlungsbereichs des Hotels.

2026-05-30 • via Nuitee
S
Stefan • couple • ch
9
2026-05-30 • via Nuitee
M
Michał • family_with_children • lu
10
2026-05-29 • via Nuitee
H
Heinz • couple • ch
10
Wir waren wirklich rundum sehr zufrieden. Wir kommen wider
Pros:

Das Frühstück war hervorragend 😋
Es liess überhaupt keine Wünsche offen

Cons:

Nichts.

2026-05-28 • via Nuitee
M
Mamoun • couple • ae
10
This hotel will be my only choice to stay in on next trips to Zerrmatt
Pros:

Every thing is made and served with love

Cons:

Nothing

2026-05-28 • via Nuitee
B
Beatrice • couple • ch
10
einfach nur ein Traum
Pros:

die Unterkunft ist einfach der Hammer. Wir bekamen ein Upgrade. Es gibt nichts zu beanstanden. Der Speisesaal, die Möbel, das Personal – einfach alles fantastisch. Das Frühstück war der absolute Hammer. So etwas haben wir noch nicht erlebt. Wir kommen wieder.

Cons:

da gibt es nichts, was einem nicht gefallen könnte.

2026-05-25 • via Nuitee
S
Stéphane • couple • ch
7
Hotel sympa et bien placé
Pros:

L’Emplacement

L attention au petit déjeuner pour l anniversaire de ma femme, un grand merci

Cons:

Les hôtesse d accueil, certaines ne pas souriantes, et ne parlaient pas français aussi….

J aurai apprécié qu on nous dise à l avance qu une navette de l’hotel pouvait nous prendre à la gare, avons payé une course pour rien !

Le sauna, hammam nudiste….

Pas de peignoir dans la chambre d hôtel….pour aller au spa dommage

2026-05-25 • via Nuitee
G
Günter • couple • de
8
Ein sehr schönes Hotel, schöne Einrichtung
Pros:

Die Lage, sehr nettes aufmerksames Personal.

2026-05-21 • via Nuitee
R
Razi • solo_traveller • au
10
Pros:

Location, room, facilities, staff, everything was excellent.

Cons:

Nothing that I can think of.

2026-05-20 • via Nuitee
D
Dannika • couple • nl
9
Super
Pros:

Super mooie accommodatie! Aardig personeel. Ontbijt is zeer uitgebreid, kamer heel mooi en ruim en de spa is een plus. Echt een aanrader.

2026-05-19 • via Nuitee
L
LUCAS • couple • br
10
Um dos melhores de Zermatt
Pros:

O hotel é excelente. Localização ótima, perto da estação e dos principais restaurantes. A equipe do hotel é sensacional. Atendimento impecável. O quarto tem um tamanho grande e tudo muito limpo e bonito. O café da manhã é o ponto alto, top demais.

Cons:

Nada

2026-05-19 • via Nuitee
P
Patricia • solo_traveller • ar
6
Pros:

Las camas muy cómodas. Bien calefaccionado. Buenas toallas

Cons:

El personal del check in poco amigable.

2026-05-17 • via Nuitee
M
Marine • family_with_children • ch
10
Au delà des attentes! Fantastique! Vivement recommandé! Merci pour tout!
Pros:

Personnel adorable, aux petits soins! Super conseils pour randonnées! Petit déjeuner luxueux, goûter l’après midi très appréciable! SPA somptueux! Emplacement central! On se sent à la maison!

2026-05-16 • via Nuitee
E
Emeraude • couple • ch
10
2026-05-15 • via Nuitee
J
Joni • couple • us
10
Pros:

Really sweet Swiss styled room

2026-05-15 • via Nuitee
S
scott • couple • us
10
Great stay
Pros:

Wonderful room, great staff, outstanding breakfast.

Cons:

No view from our room

2026-05-15 • via Nuitee
V
Vlora • couple • ch
8
2026-05-15 • via Nuitee
A
Abel • solo_traveller • us
10
An absolute masterpiece of hospitality – Hotel Daniela in Zermatt
Pros:

An absolute masterpiece of hospitality – Hotel Daniela in Zermatt is better than the 5-star chains!
My wife and I had a truly magical stay at Hotel Daniela in Zermatt, even though it was only for one night. The hotel’s location was perfect, and everything was exceptionally organized and spotless.
We are seasoned travelers and have stayed at multiple Four Seasons properties around the world, including Madrid, Lisbon, and the Bahamas. Furthermore, having personally worked at the Four Seasons Hotel at The Surf Club in Surfside, I have incredibly high standards for luxury service. I can confidently say that this charming, family-run hotel has absolutely nothing to envy. The attention to detail and world-class service completely blew us away.
The entire staff was incredibly warm and welcoming. We want to give a special mention to a team member originally from Uruguay who assisted us; though we unfortunately forgot his name, his professionalism, kindness, and dedication were outstanding.
Out of our entire trip through Switzerland, Hotel Daniela and the beautiful town of Zermatt completely stole our hearts. While the official rating is 4 stars, in my book, it easily deserves 10 stars. Thank you for an unforgettable experience!

Cons:

❤️

2026-05-14 • via Nuitee
B
Blaser • couple • ch
9
2026-05-12 • via Nuitee
S
Shirley • couple • us
9
If we were to go back to Zermatt, we would gladly stay here again
Pros:

Location, comfort and spa facilities

Cons:

Breakfast wasn’t very fresh

2026-05-10 • via Nuitee