Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.2 (8040 reviews)
2 Ncondo Place Umhlanga, Umhlanga, KwaZulu-Natal, 4320 , Umhlanga , ZA
27-31-5149000

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Facilities

Free breakfast
Meeting rooms
Boat tours nearby
Fitness facilities
Front entrance ramp
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Clean rooms
Cons:
Issues with cleanliness and odors in some rooms
Limited breakfast variety and amenities like microwaves

Categories

Cleanliness
7.59
Some reviews indicated issues like musky smells and stained carpets.
Service
9.06
Staff were consistently described as friendly, helpful, and attentive.
Location
9.1
Multiple mentions of the hotel being conveniently located close to attractions.
Room Quality
7.55
Reports of strong smells and inadequate space for belongings.
Amenities
8.08
Lack of microwaves in rooms was noted, but overall convenience appreciated.
Value for Money
8.04
General agreement that the experience was worth the cost.
Food and Beverage
8.09
Breakfast was both praised and critiqued—suggestions for variety made.
Overall Experience
8.06
Guests had a generally positive experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:34

Property Description

Experience a perfect blend of comfort and convenience at the Holiday Inn Express Durban - Umhlanga by IHG.

Recreational Amenities
Dive into relaxation at our refreshing outdoor pool or maintain your fitness routine at our 24-hour fitness center, designed to energize your stay.

Dining Delights
Indulge your taste buds at our on-site restaurant or grab a quick bite at the snack bar/deli. Start your day right with a complimentary buffet breakfast, and unwind with your favorite drink from our bar/lounge.

Convenient Location
Nestled in the heart of Umhlanga's business district, our hotel is just minutes away from stunning beaches, shopping, and entertainment venues, making it the perfect base for your adventures.

Don't miss out on an unforgettable experience—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 8040 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.55
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.06
S
Sthembile • solo_traveller • za
10
2026-07-04 • via Nuitee
K
Kgothatso • extended_group • za
10
2026-07-04 • via Nuitee
D
Danielle • solo_traveller • za
10
Beautiful view. Exceptional staff service.
Pros:

How clean it was

Cons:

Nothing

2026-07-04 • via Nuitee
R
Rachel • solo_traveller • za
10
2026-07-04 • via Nuitee
L
Luyanda Femela • family_with_children • za
10
Excellent
2026-07-03 • via Nuitee
C
Cheslyn • extended_group • za
9
Pros:

breakfast can be improved

Cons:

way the hot foods were prepared

2026-07-03 • via Nuitee
G
Gule • couple • za
10
Our stay was amazing, we definitely coming back
Pros:

Security is their number priority

2026-07-03 • via Nuitee
M
Mahlatse • solo_traveller • za
8
My stay was good and will definitely come back
Pros:

Clean and quiet

Cons:

No bath tub and no shower cap

2026-07-03 • via Nuitee
L
Layla • family_with_children • za
7
The rooms are small but sufficient for a short stay, rooms would be lovely if some modern refurbishments are made.
Pros:

The rooms were small but sufficient with a nice modern bathroom. The property also served a good breakfast which was value for money.

Cons:

The rooms itself could do with a slight modern refurbishments and while the breakfast was good, it would be better if the halal meat option were not placed next to the non-halal meat options.

2026-07-03 • via Nuitee
L
Linda • solo_traveller • za
9
Pleasant
Pros:

It was a pleasant 1 night stay.

2026-07-02 • via Nuitee
S
Sohil • solo_traveller • za
2
Pros:

The location

Cons:

The carpets in the room was very dirty, dusty not vacuumed.

2026-07-02 • via Nuitee
M
Mzulwini • couple • za
10
I enjoy everything they have friendly staff they welcome me with a smile
Pros:

Friendly staff.. nice breakfast

Cons:

I enjoy everything

2026-07-02 • via Nuitee
S
Sanelisiwe • extended_group • za
10
It was amazing, I’ll definitely go back
Pros:

I liked everything about the place,the staff was very friendly and the breakfast was great. The place exceeded my expectations

Cons:

Nothing

2026-07-02 • via Nuitee
N
Nevashnie • family_with_children • za
10
Comfortable
Pros:

Neat and tidy - great location

2026-07-02 • via Nuitee
A
Aaminah mullah • solo_traveller • za
8
2026-07-02 • via Nuitee
T
Thandeka • family_with_children • za
10
Pros:

I love everything about this place including their breakfast friendly staff

2026-07-02 • via Nuitee
A
Amanda • solo_traveller • za
8
Pros:

hotel is close to the airport where all the meetings were held

2026-07-02 • via Nuitee
M
Mbali • family_with_children • za
10
If you can have briefing on each shift to remind of what is expected them.
Pros:

Reception staff very warm,welcoming and friendly as well as breakfast controls.

Cons:

Housekeeper are so mean they block the way with trollies without being apologetic. They don't give the way. Falling even to great

2026-07-01 • via Nuitee
N
Nande • solo_traveller • za
9
2026-07-01 • via Nuitee
S
Sialumba • solo_traveller • za
8
Pros:

The staff were friendly and helpful and the place was clean

Cons:

As.much as it provides coffee and tea, they would do better to give it in much more portions due to the cold weather.

2026-07-01 • via Nuitee