Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.7 (8895 reviews)
2 Ncondo Place, Corner Ntusi Road , Durban , za

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Very good/central location (near shops and beach)
Clean and comfortable rooms
Great/varied breakfast and on-site restaurant
Balcony option and pleasant views
Cons:
Breakfast issues for some (cold/burnt eggs, limited vegetarian choices, no made-to-order omelettes)
Shower in some rooms difficult to operate
Smoking smell reported on smoking floors
Lack of lockable wardrobe/coat hanging space
No dinner service in some cases

Categories

Cleanliness
8.4
Rooms repeatedly described as clean and neat across reviews, but some guests noted smoke smell on a smoking floor and occasional requests for extra blankets.
Service
9.4
Staff are frequently praised as friendly, helpful and exceptional; multiple reviews highlight excellent customer service and welcoming front desk.
Location
9.2
Location is repeatedly called very good/central — within walking distance of shops and beach and near shopping malls; considered a strong point.
Room Quality
8.1
Rooms are comfortable and generally clean with good views and balcony options, but some issues reported (difficult-to-operate showers, no lockable wardrobe, occasional smoke smell).
Amenities
8.6
On-site restaurant, breakfast included, balcony options and soap/shower facilities are positives; some guests noted lack of dinner service and limited coat/wardrobe space.
Value for Money
8.9
Several guests explicitly called the stay 'worth the price' or excellent value; overall perception is that the hotel offers good value for what is provided.
Food and Beverage
8.3
Breakfast is often praised as varied and brilliant, but there are recurring complaints about cold/burnt eggs and bacon, lack of made-to-order omelettes and limited vegetarian options.
Overall Experience
8.7
Majority of reviews describe an excellent stay — 'absolutely amazing', friendly staff and enjoyable breakfast — with a few minor negatives that did not overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:36

Property Description

Convenient Location
Located in Umhlanga Ridge, Holiday Inn Express Durban-Umhlanga is just a stone's throw away from Gateway Theatre of Shopping and a short drive to La Lucia Ridge offices.

Comfortable Accommodation
Each room is well-equipped with modern amenities including a work desk, electronic safe, and a 32" TV. Enjoy a restful night's sleep in air-conditioned rooms with a private bathroom and complimentary Wi-Fi.

Delicious Dining Options
Start your day with a complimentary Express Start Buffet Breakfast offering a variety of continental and hot items. For other meals, guests can dine at the adjacent Butcher Block Steak House and conveniently charge it to their room.

Ready to experience comfort and convenience at Holiday Inn Express Durban-Umhlanga? Book your stay now!

Important information:

Please note that the credit card used to book the accommodations will need to be presented upon check-in.

Please note that there are construction activities taking place at neighboring building sites. During this period, guests may experience some noise or light disturbances.

Please note that our swimming pool area will be closed from 4 November to 10 November to allow for urgent structural repairs. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to ensure the continued safety and quality of our facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 8895 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.2
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.3
Overall Experience: 8.7
R
Rachel Rudo • solo_traveller • zw
6
I think it’s worth the property upgrading a little bit but overall the stay was okay.
Pros:

Location is great and convenient

Cons:

Breakfast isn’t great at all.

2026-08-15 • via Nuitee
R
Ryan • couple • za
8
2026-08-15 • via Nuitee
T
Thwala • extended_group • za
10
Pros:

The breakfast was excellent. The location itself as well and the staff are very friendly. We arrived earlier and we were received well and they kept our bags safe for us.

Cons:

Nothing

2026-08-15 • via Nuitee
N
Nqaba • solo_traveller • za
10
Great and wonderful
Pros:

Delicious breakfast and extremely lovely staff

Cons:

Nothing

2026-08-14 • via Nuitee
K
Khan • solo_traveller • za
8
2026-08-14 • via Nuitee
K
Kamogelo • solo_traveller • za
10
Pros:

Warm welcome by staff

2026-08-14 • via Nuitee
S
Siphephelo • solo_traveller • za
10
2026-08-14 • via Nuitee
T
Thashik • couple • za
10
2026-08-13 • via Nuitee
D
Dladla • family_with_children • za
10
I had best Time but please change breakfast, we can't eat sae thing every day
Pros:

Room, clean

Cons:

Food, same food breakfast every day,

2026-08-13 • via Nuitee
J
Jared • couple • za
1
Pros:

Not good

Cons:

It wasnt very nice

2026-08-13 • via Nuitee
D
Diphapang • solo_traveller • za
8
Pros:

The location and safety.

Cons:

The breakfast ends early. It should at least end 10h30

2026-08-13 • via Nuitee
N
Nomakhosi • couple • za
8
2026-08-13 • via Nuitee
E
elizabeth • couple • za
10
2026-08-13 • via Nuitee
V
Vyacheslav • solo_traveller • ua
10
2026-08-13 • via Nuitee
H
Hameedah • solo_traveller • za
10
2026-08-13 • via Nuitee
J
Justice • couple • za
10
2026-08-12 • via Nuitee
M
Mashele • family_with_children • za
9
It was perfect
Pros:

The location and friendliness of the staff

Cons:

There was nothing I didn’t like

2026-08-12 • via Nuitee
H
Hlanganani • couple • za
7
2026-08-12 • via Nuitee
N
Nothando • family_with_children • us
10
Great stuff
Pros:

Everything everyone

Cons:

I love everything

2026-08-11 • via Nuitee
M
Mthulisi • family_with_children • ca
10
Great
Pros:

The location was central which was great !

Cons:

The balcony was dirty .

2026-08-11 • via Nuitee