Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.6 (8998 reviews)
2 Ncondo Place, Corner Ntusi Road , Durban , ZA

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions and named staff thanked)
Consistently clean rooms and property
Good, convenient location (close to beach/shopping)
Secure/safe property and comfortable stays
Parking available
Cons:
Inconsistent/poor breakfast quality for some guests
Occasional cigarette smoke in rooms
Small room/bathroom size and some missing toiletries (no face towels/hand soap)
Pool opening hours and limited TV channel selection
At least one mention of perceived high price and occasional noise/bed configuration issues

Categories

Cleanliness
9.2
Frequently praised across reviews for very clean rooms and public areas (multiple reviewers said 'clean', 'quartos limpos', 'very nice and clean').
Service
9.3
Strongly positive: many mentions of friendly, helpful and welcoming staff (several guests named staff and thanked them), though a few operational issues (e.g., bed request not fulfilled).
Location
9
Generally praised as convenient and easy to locate (close to beach and shopping mall), with one or two notes that it may be a bit far to walk to certain attractions.
Room Quality
8
Mostly comfortable and well maintained for many guests, but isolated negatives noted (strong cigarette smoke in one room, requests for shower/TV channels, occasional noise and bed configuration issues).
Amenities
8.2
Basic amenities work and parking is available; some complaints about pool opening hours, limited TV channels and occasional missing toiletries (no face towels/hand soap reported).
Value for Money
8
Mixed: several guests called the hotel good value and recommended it, while at least one reviewer explicitly said 'money is too high'.
Food and Beverage
7.5
Mixed to negative: breakfast received both praise (variety, some excellent notes) and multiple complaints about taste, missing fresh fruit and inconsistent quality.
Overall Experience
9.6
Overall very positive sentiment: many strong endorsements ('exquisite', 'magnificent', 'amazing', 'would recommend'), with a minority of practical complaints that did not dominate overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Convenient Location
Located in Umhlanga Ridge, Holiday Inn Express Durban-Umhlanga is just a stone's throw away from Gateway Theatre of Shopping and a short drive to La Lucia Ridge offices.

Comfortable Accommodation
Each room is well-equipped with modern amenities including a work desk, electronic safe, and a 32" TV. Enjoy a restful night's sleep in air-conditioned rooms with a private bathroom and complimentary Wi-Fi.

Delicious Dining Options
Start your day with a complimentary Express Start Buffet Breakfast offering a variety of continental and hot items. For other meals, guests can dine at the adjacent Butcher Block Steak House and conveniently charge it to their room.

Ready to experience comfort and convenience at Holiday Inn Express Durban-Umhlanga? Book your stay now!

Important information:

Please note that the credit card used to book the accommodations will need to be presented upon check-in.

Please note that there are construction activities taking place at neighboring building sites. During this period, guests may experience some noise or light disturbances.

Please note that our swimming pool area will be closed from 4 November to 10 November to allow for urgent structural repairs. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to ensure the continued safety and quality of our facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 8998 reviews
Cleanliness: 9.2
Service: 9.3
Location: 9
Room Quality: 8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 9.6
N
Ntanzi • couple • za
8
It was exquisite stay
Pros:

Cleanliness,hospitality was good.

Cons:

The breakfast was bad.

2026-10-31 • via Nuitee
S
Sthembiso • couple • za
10
2026-10-30 • via Nuitee
J
jayesh • solo_traveller • za
10
2026-10-30 • via Nuitee
N
Nonto • couple • za
9
2026-10-30 • via Nuitee
D
Deon • solo_traveller • za
9
2026-10-29 • via Nuitee
S
Sinethemba • family_with_children • za
10
Pros:

Everything

Cons:

None

2026-10-29 • via Nuitee
V
Vusumuzi • couple • za
8
Pros:

The breakfast was good but they need make sure they provide Fresh fruits. The location is great

2026-10-29 • via Nuitee
C
Clint • extended_group • za
10
2026-10-29 • via Nuitee
M
Mirriam • family_with_children • za
9
Pros:

Every thing was perfect

Cons:

Bottle water tastes like tap water

2026-10-28 • via Nuitee
S
Spha • family_with_children • za
10
Pros:

Staff were friendly, hotel cleanliness were on another level😊 breakfast👌

2026-10-28 • via Nuitee
G
Gareth • solo_traveller • za
8
2026-10-27 • via Nuitee
N
NOLUTHANDO • couple • za
6
Money is too high
Pros:

No comment

Cons:

No comment

2026-10-27 • via Nuitee
M
Muzi • couple • za
9
Excellent
Pros:

Location

Cons:

Everything was okay

2026-10-27 • via Nuitee
S
SALUJA • family_with_children • za
7
Would recommend to others, great staff, value for money and the amenities are great.
Pros:

Great staff, very pleasant and helpful. Breakfast was a wide variety and well catered. Easy to locate and access to shopping mall.

Cons:

We requested two single beds but were given a double bed, so not the most comfortable sleep.

2026-10-26 • via Nuitee
N
Nompilo • family_with_children • za
10
Pros:

Everything is good end receipts are friendly .

Cons:

Everything is good

2026-10-26 • via Nuitee
T
Tendani • couple • za
10
2026-10-26 • via Nuitee
N
Nombuso • couple • za
10
2026-10-26 • via Nuitee
R
Ramharakh • solo_traveller • za
10
2026-10-26 • via Nuitee
N
Nurah • couple • mz
8
Recomento
Pros:

Gostei imenso do atendimento no acto do check in, os quartos são limpos e confortáveis e o pequeno almoço é bom.

2026-10-26 • via Nuitee
L
Lee-Anne • couple • za
8
2026-10-26 • via Nuitee