Holiday Inn Express Durban - Umhlanga by IHG

Hotels
•
Holiday Inn Express
8.7 (8948 reviews)
2 Ncondo Place, Corner Ntusi Road , Durban , za

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly, helpful staff
Very good/central location (near shops and beach)
Clean and comfortable rooms
Great/varied breakfast and on-site restaurant
Balcony option and pleasant views
Cons:
Breakfast issues for some (cold/burnt eggs, limited vegetarian choices, no made-to-order omelettes)
Shower in some rooms difficult to operate
Smoking smell reported on smoking floors
Lack of lockable wardrobe/coat hanging space
No dinner service in some cases

Categories

Cleanliness
8.4
Rooms repeatedly described as clean and neat across reviews, but some guests noted smoke smell on a smoking floor and occasional requests for extra blankets.
Service
9.4
Staff are frequently praised as friendly, helpful and exceptional; multiple reviews highlight excellent customer service and welcoming front desk.
Location
9.2
Location is repeatedly called very good/central — within walking distance of shops and beach and near shopping malls; considered a strong point.
Room Quality
8.1
Rooms are comfortable and generally clean with good views and balcony options, but some issues reported (difficult-to-operate showers, no lockable wardrobe, occasional smoke smell).
Amenities
8.6
On-site restaurant, breakfast included, balcony options and soap/shower facilities are positives; some guests noted lack of dinner service and limited coat/wardrobe space.
Value for Money
8.9
Several guests explicitly called the stay 'worth the price' or excellent value; overall perception is that the hotel offers good value for what is provided.
Food and Beverage
8.3
Breakfast is often praised as varied and brilliant, but there are recurring complaints about cold/burnt eggs and bacon, lack of made-to-order omelettes and limited vegetarian options.
Overall Experience
8.7
Majority of reviews describe an excellent stay — 'absolutely amazing', friendly staff and enjoyable breakfast — with a few minor negatives that did not overshadow the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:36

Property Description

Convenient Location
Located in Umhlanga Ridge, Holiday Inn Express Durban-Umhlanga is just a stone's throw away from Gateway Theatre of Shopping and a short drive to La Lucia Ridge offices.

Comfortable Accommodation
Each room is well-equipped with modern amenities including a work desk, electronic safe, and a 32" TV. Enjoy a restful night's sleep in air-conditioned rooms with a private bathroom and complimentary Wi-Fi.

Delicious Dining Options
Start your day with a complimentary Express Start Buffet Breakfast offering a variety of continental and hot items. For other meals, guests can dine at the adjacent Butcher Block Steak House and conveniently charge it to their room.

Ready to experience comfort and convenience at Holiday Inn Express Durban-Umhlanga? Book your stay now!

Important information:

Please note that the credit card used to book the accommodations will need to be presented upon check-in.

Please note that there are construction activities taking place at neighboring building sites. During this period, guests may experience some noise or light disturbances.

Please note that our swimming pool area will be closed from 4 November to 10 November to allow for urgent structural repairs. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to ensure the continued safety and quality of our facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 8948 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.2
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 8.3
Overall Experience: 8.7
A
Ashley Pad • solo_traveller • za
8
Pros:

The views and smoking rooms.

Cons:

The breakfast didn't have a variety of food, very mediocre food.

2026-08-29 • via Nuitee
A
Andre • solo_traveller • za
10
2026-08-29 • via Nuitee
T
Talia • couple • za
10
2026-08-29 • via Nuitee
V
Vernon • solo_traveller • za
9
2026-08-29 • via Nuitee
B
Buye • solo_traveller • za
3
2026-08-29 • via Nuitee
N
Noxolo • solo_traveller • za
10
Pros:

Breakfast and clean room

Cons:

None

2026-08-29 • via Nuitee
N
Ntombizodwa • couple • za
10
It was perfect.
Pros:

Very clean, comfortable beds, house keeping, quiet hotel, safe parking and breakfast

Cons:

The water bottles, please consider offering 750 or 1 litre bottle water

2026-08-29 • via Nuitee
A
Alick Gao • solo_traveller • cn
9
Pros:

Breakfast

Cons:

The bottle water so hard to open.

2026-08-28 • via Nuitee
Y
Yvonne • family_with_children • za
10
Thank you for good services from staff
Pros:

Cleanliness, comfort and location

Cons:

I hope breakfast can be served till 10:00 instead of 09:30 for holiday makers

2026-08-28 • via Nuitee
K
Kumarchand Venkiah • solo_traveller • za
10
2026-08-28 • via Nuitee
L
luca • family_with_children • it
8
2026-08-28 • via Nuitee
C
CPES PTY LTD • solo_traveller • za
9
2026-08-27 • via Nuitee
K
Kathy • solo_traveller • za
4
Did not feel comfortable at all, felt unsafe due to other occupants who were rowdy, smoking in hotel
2026-08-27 • via Nuitee
S
Samukelo • family_with_children • au
7
Great place.
Pros:

The view.

Cons:

Nothing.

2026-08-27 • via Nuitee
R
Roxan • family_with_children • za
10
2026-08-26 • via Nuitee
C
Clementine • couple • za
8
2026-08-26 • via Nuitee
C
Carrol • solo_traveller • gb
8
Comfortable stay
Pros:

It was convenient for us to travel to the airport early the next morning. Was great that the breakfast was ready at 5.30am

Cons:

The airport shuttle was extremely expensive - we ordered an Uber that was a quarter of the price.
For one night I thought it was expensive

2026-08-25 • via Nuitee
N
Ngcebo • solo_traveller • za
4
Good for 1 night
Pros:

Great location

Cons:

Breakfast is really basic and poor quality and the room is very outdated and smelled of smoke

2026-08-24 • via Nuitee
M
Mbali • couple • za
10
The lady at the desk is soo friendlt
Pros:

The property is well situated and clean

Cons:

The Buffett can improve but not bad

2026-08-24 • via Nuitee
M
Mdu • solo_traveller • za
6
2026-08-23 • via Nuitee