Albert and Victoria Hotel

Hotels
7.7 (2273 reviews)
38 The Promenade , Southport , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Karaoke
Non-smoking throughout
Cashless payment available
Free wired internet
Offsite parking discounted rates available
Internet access
Housekeeping on request
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Comfortable common spaces
Cons:
Cleanliness issues
Cold rooms
Limited catering options

Categories

Cleanliness
6.41
Several comments highlighted cleanliness issues like cobwebs, no cleaning during stay, and overall dissatisfaction with the room's hygiene.
Service
8.88
Positive comments about friendly hosts and helpful staff; services like extra tea/coffee readily available.
Location
8.42
Great central location with proximity to shops, but some commented on noise issues from nearby establishments.
Room Quality
6.87
Negative feedback regarding cold rooms, uncomfortable beds with bad springs, and outdated furniture.
Amenities
7.4
Basic amenities provided, but issues reported with broken items and limited in-house catering.
Value for Money
7.86
Mixed reviews; some guests felt it was decent value while others expressed that the price did not match the quality.
Food and Beverage
7.41
Breakfast was noted as good by some, but overall food options were limited.
Overall Experience
8.38
Overall enjoyment expressed by several guests, but marred by issues mentioned in other categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:44

Property Description

Charming Victorian Hotel in the Heart of Southport

Prime Location: Nestled near Southport's promenade and a short distance from the beach, the Albert & Victoria Hotel offers a vibrant surrounding with various entertainment options.

Comfortable Accommodation: Enjoy a cozy stay in uniquely decorated rooms equipped with modern amenities such as free Wi-Fi, satellite TV, and private bathrooms. Some rooms even feature kitchen facilities for added convenience.

Convenient Amenities: Benefit from complimentary parking and easy access to nearby attractions like Lord Street's shops, Pleasureland, and multiple golf clubs. With Southport Rail Station close by, exploring the area is a breeze.

Experience the best of Southport at the Albert & Victoria Hotel - Book your stay now!

Important information:

Please note that the full cost of the stay must be paid upon arrival.

Children are welcome but cannot occupy a double room by themselves.

Please note that an extra fee will apply for any arrival after 10 pm.
Prior arrangements must be made if arriving after 11 pm.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for £10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2273 reviews
Cleanliness: 6.41
Service: 8.88
Location: 8.42
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.38
K
Kristaps solo_traveller gb
7
Solid 7/10
Pros:

Great value, and a really nice view, and a really comfortable bed.

Cons:

The chairs were a little uncomfortable, but thats not too much of a problme

2026-06-13 via Nuitee
J
Julie couple gb
6
Pleasant staff, good value for money, great location
Pros:

great location

Cons:

Room was dull we stayed on ground floor
Window s leading onto what looked like a lean to /corridor kind of galley..
Probs should’ve asked for a different room where we could at least look out of the window onto the prom

2026-06-13 via Nuitee
A
Audrey Guniava solo_traveller gb
6
Albert and Victoria
Pros:

I liked the size of the room.

Cons:

The shower is small. Did not see any staff member apart from a lady that chapped the door, but couldn't empty the bin after 2 days. There was no view whatsoever just a dirty yard.

2026-06-12 via Nuitee
J
Joanne solo_traveller gb
3
I would return fir the staff but not the facilities as needs good clean and refurbished as soon as possible
Pros:

The staff were fabulous nothing too much trouble. Breakfast was fabulous

Cons:

The room was outdated no mirror. The bed linen was clean there were stains all over the false ceiling obviously had a leak and patched up but not very well curtains were I’ll fitted. No back on the tv remote and was filthy. Generally needs a good over haul the wallpaper was peeling. And I don’t want to know what happened behind the radiator☹️

2026-06-12 via Nuitee
B
Brianforrest solo_traveller gb
10
2026-06-11 via Nuitee
R
Rachel couple gb
8
2026-06-10 via Nuitee
L
Lauren couple gb
8
Full of character, interesting hotel and comfortable stay
Pros:

Spacious rooms, huge comfortable bed, nice clean facilities and updated bathroom

Cons:

It would have been nice to be offered breakfast. There appeared to be facilities but no mention of it so we had to go out to find our own.

2026-06-10 via Nuitee
T
Tetiana family_with_children gb
1
Cons:

I am extremely disappointed with my stay.

The photos shown on Booking.com did not accurately represent the actual accommodation. The room and facilities were significantly different from what was advertised, which made me feel misled when making the booking.

Had the real condition of the property been shown, I would not have chosen this accommodation. I believe the listing gives a false impression to potential guests.

I hope Booking.com reviews this property carefully to ensure that future guests receive accurate information before making a reservation.

Overall, my experience did not match what was promised in the advertisement, and I would not recommend this accommodation.

2026-06-10 via Nuitee
D
David solo_traveller gb
10
2026-06-09 via Nuitee
J
Jamie couple gb
7
2026-06-09 via Nuitee
N
Nikki solo_traveller gb
9
2026-06-09 via Nuitee
S
Sara solo_traveller gb
5
Got what I paid for
Pros:

Lovely staff

Cons:

I needed more space
Could be a little less dust

2026-06-08 via Nuitee
M
Michelle couple gb
8
Pros:

For the price it was perfect

Cons:

A little bit dated but clean

2026-06-08 via Nuitee
V
Vonnie solo_traveller gb
9
Weekend away
Pros:

Lovely hotel on the front facing the pier
Very comfy bed and nice little kitchenette in there too. Good value for money. Lots of storage space. The host David is really nice too. Will definitely stay here again in the future as it's the perfect location for restaurants and night life ....highly recommend even though the building is very old but perfect for the 2 of us

Cons:

Nothing

2026-06-08 via Nuitee
S
Simon solo_traveller gb
7
Fantastic hotel, fantastic stay.
Pros:

The person greeted me with good customer service took me to my room told me what key was what and basically left me to it.. location was in a great spot and free park in which was fantastic..

Cons:

Well, the TV remote wasn't working. And the door for the bathroom was a little bit stuck, I actually felt like I was getting trapped in there. luckily, I was with someone. So I didn't get stuck

2026-06-07 via Nuitee
H
Helen couple gb
1
2026-06-07 via Nuitee
J
Joseph solo_traveller gb
8
2026-06-07 via Nuitee
S
Stephen solo_traveller gb
8
Great value hotel, clean & vg location
Pros:

Great location right on the Prom, free parking, friendly and helpful staff. Nice spacious room with a comfortable bed. Clean. Very good breakfast - will be staying here again.

Cons:

A little bit of internal noise in the evening and at night, but not really a problem. Very quiet in the morning.

2026-06-06 via Nuitee
G
Guilherme solo_traveller gb
9
2026-06-06 via Nuitee
W
Wilson solo_traveller gb
10
Pros:

Everything apart from not haveing a fridge in the room like over rooms have

Cons:

The guy that greated us was un friendly didnt even tell us u have got to book a day in advance for ur breakfast

2026-06-06 via Nuitee