Intercontinental Madinah - Dar Al Iman by IHG

Thanks to Bashayer, our stay became a life experience.
she made our stay feel like a true life journey.
Because of her, we experienced more than a stay.

Excellant hôtel, excellant service and excellant view near Haram.
I would like to thank you Mr Mohamed Muter I will never forget what you are doing with us thank you very much 🙏

Thank you mohamad muter for your support

Mohamad muter for your support

I would like to thank Mohammed Muter for his great support—it truly made a difference in my experience in Medina.

I had a wonderful stay at the hotel and would like to especially commend the exceptional service provided by Mr. Mohammed Abbas.

He was courteous, professional, and always ready to assist. His attention to detail and willingness to go above and beyond truly enhanced our experience.

Thank you for making our stay comfortable and memorable.

I highly recommend this hotel and look forward to visiting again.

Suhad is the best in this place

Its a tricky hotel to review to be honest.

It has great location, obviously.

It has spacious suites,
Possibly the best in whole Madina hotels
But then,
Furniture is extremely old, even they look very dated.

It has spacious wash rooms with great water pressure,
But water temperature is very difficult to adjust because of decades old installations.

Beds are big, but mattresses are not balanced.

But its a hotel we keep coming back to, because it does one thing that's simply the best among all the hotels I can compare it to,

it offers genuine care and service.

Guest relations officer Bashayer Marwani, If I am spelling the name correctly, she made us forget all the problems atleast for our stay during our complaints session with her. We went with complaints and she sent us back satisfied by trying to do everything she could.

We had dinner and breakfast in our booking, and the staff there was great, I believe Rami Mousa, was the person in charge there, and he and his team made sure that our disappointment on not having enough subcontinent dishes, especially in breakfast and even in dinner, was taken care of from our second day of stay, and if we complained of cold muffins and then the bakery hot muffins were sent to us and then on the last dinner of our stay, they even got a chef from other hotel and made chicken Karahi, famous sub continent dish, for us.

Thats just brilliant customer care.

So yes, despite its old rooms, it still is the best out there and they get the little things like these and big things like location and space, brilliantly.

Thank you Mohamed muter for your services

Thank you Mohamad muter for your services

Great food
Very clean hotel
Room shower flood in the whole bathroom…(no curtains)

Thanks concierge for your services

Thank you concierge for your amazing services

Thanks concierge Department for your services

Thanks concierge departnent for your services

Thank you concierge for your services

Concierge is the best Department thank you for your services

Very good service the concierge

Thank you concierge for your Services

Our stay at InterContinental Dar Al Iman Madinah was truly a blessing. After a long journey from the United States to Makkah and then on to Madinah, we arrived exhausted. From the very first moment, the staff welcomed us with such warmth, kindness, and genuine care that we immediately felt at ease.
They went above and beyond in every way and made us feel like part of a big family rather than just guests at a hotel. A very special thank you to Mr. Mater, General Manager, who spent hours trying to help us secure an appointment at Rawdah. His patience, dedication, and sincere effort meant more to us than we can express. It was clear that he truly cared.
The Egyptian cooks and waiters were absolutely amazing — attentive, professional, and incredibly kind. The bellmen were gentle and gracious, always ready to assist with a smile. The housekeeping staff was just as wonderful — so accommodating and friendly, always greeting us warmly and consistently making sure everything was perfect. Their smiles truly made a difference.
The location is absolutely unmatched. When people say the hotel is less than 20 steps from the women’s entrance of Al-Masjid an-Nabawi, it is truly without exaggeration — it is right there. After such a long journey, this proximity was an incredible blessing and made our time in Madinah so much easier and more spiritually fulfilling.
Throughout our stay, we consistently felt cared for and supported. The entire team went out of their way to ensure our comfort and peace. We left feeling deeply grateful for the exceptional hospitality and sincerity we experienced.
We wholeheartedly recommend this hotel to anyone visiting Madinah and pray that others experience the same care and kindness that we did.