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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Heating
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Breakfast in the room
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Concierge service
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Dating back to the 1750s, Jorvik House offers a unique stay overlooking the 11th-century church of St Olafs and the remains of St Mary’s Abbey. With a 24-hour front desk and a cozy bar, guests can enjoy the perfect blend of historic charm and modern comforts.
Luxurious Room Amenities
Each room at Jorvik House is equipped with en-suite facilities featuring a bath and shower over or a convenient walk-in shower. Guests can indulge in complimentary toiletries and unwind while watching their favorite shows on the flat-screen TV with Freeview. With tea/coffee making facilities and plush Egyptian cotton sheets, relaxation is guaranteed.
Convenient Location and Breakfast
Situated just a 10-minute walk from York Rail Station and a short stroll from York Museum Gardens, Jorvik House offers a prime location for exploring the city. Start your day right with a delicious continental breakfast available each morning.
Experience the historic charm and modern comforts of Jorvik House - Book your stay now!
Please note that the hotel does not accept American Express as a method of payment.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Fantastic location in a very quiet street, just outside the old town. Our bed was very comfortable and I enjoyed a lovely bath. Lots of lovely coffee shops and food options nearby. Would definitely stay again.
Fantastic location, great character and friendly staff
DISAPPOINTING and certainly not 5 star as rated on Booking.com.
Great location
Room standard poor- flaky paint, stained ceiling, damaged walls, pictures missing from walls, no full length mirror and have to be 6ft tall to see in bathroom. Dirty plug in bath, warm fridge and handles missing on drawers.
Wished we had stayed somewhere else. Plus parking for 2 days £50 in recommended carpark!
Very cozy
Great location, lovely room and friendly 24/7 staff
Overall this was definitely one of the nicer hotels we’ve stayed in, we couldn’t fault our room apart from the heat and the noise. I wish my bedroom at home looked as nice! It’s in a beautiful location overlooking the park, the hotel is spotlessly clean and the rooms are very stylish inside.
The customer service issues ruined our stay. Having reflected on it, I am deducting another star because the experience simply was not up to par, and we would not stay here again.
Key Feedback & Tips for Guests:
Toddler Accommodations: No travel cots are provided, so our toddler had to share our bed.
Accessibility: Despite requesting a ground-floor room for our pram, we were placed on an upper floor with no lift, forcing us to carry it up two flights of stairs.
Temperature & Noise: The room was stuffy and warm (staff provided a fan, but it stayed hot), and we heard doors slamming and noise until 11:00 PM. Signs reminding guests to close doors quietly would help.
Amenities: Our TV remote was broken, so we couldn't use the TV.
Check-In Issues:
The biggest downside was an unadvertised £100 security deposit policy. The card machine rejected our cards for the deposit—despite just taking payment for the room balance on one of them.
After 15 stressful minutes on a hot day with a tired toddler, we were asked for £100 cash. We eventually resolved it by having a family member give their card details over the phone to hold for the deposit.
Demanding cash or forcing us to wait instead of using common sense to let us rest and resolve it later was unacceptable. Clearer communication about deposit rules and better flexibility when technology fails are badly needed.
Summary: A gorgeous, well-maintained hotel in a great location, but severely let down by poor customer service. Double-check your room allocation and deposit requirements before arriving!
Great location for going out exploring the city - looking out the window at the church opposite was lovely to wake up to.
Nothing at all
The room was nice and clean, drinks, snacks were available in the room to buy. Although there is no air con, it was quite warm, a fan was available for use. The road is opposite the museum garden and was quiet.
Modern , clean , spacious and airy . Facilities were amazing , staff lovely and we were able to leave our luggage prior to checking in so we didn’t have to carry them around all day . The room Was well equipped with complimentary tea/ coffee facilities and also a fridge full of things we may need with a price list . Very reasonably priced too
We chose not to have breakfast as we were going out early to sight see , but the continental breakfast brought to other rooms looked amazing
The little court yard out of our bedroom door was a bit unkept with weeds all over but it’s a fire door most likely not normally used
Shame it doesn't have a little bar area for chilling of an evening. Would definitely add that extra pizazz!
Loved the location and the building. Room was a good size. Staff very helpful. Parking space very useful.
Extreme heat (not your fault) meant that better fans or aircon were needed though.
The decor was lovely.
The staff were helpful and friendly
The location was great
Nothing
Location
Lovely room (room 12) and bathroom
I agree with the other reviews - it’s a lovely guest house just not 5 star.
Our welcome was poor - no on in reception and no bell to ring. We arrived at 1pm so left our bags to check in later.
Checkin felt like was at a post office bending down to the little window. Had filled in the form online before, but that seemed to make no difference and had to do it again. The card for a deposit was a pain as they wouldn’t accept my Monzo. Just felt like an admin heavy checkin and certainly not 5 star.
Brilliant location from train station and into city centre .
Parking cost £50 for 2 nights in nearest carpark recommended .
Not 5 star . Lots of wear and tear in room. Bath plug mouldy. No full length mirror . Mirrors in bathroom only good if you are over at least 5ft 6.
Fantastic location - lovely short walk along the river or through the park to the city centre. Very comfortable room with lovely decor & bathroom. Would stay again
Parking was pricey but often is
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