Hotel Diana

Hotels
•
Independent
8.8 (101 reviews)
Via della Dogana 9, Lucca, LU, 55100 , Lucca , IT
39-0583-492202

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Pets allowed

Facilities

Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Hot springs nearby
Free WiFi
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Golfing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Noise from outside
Small shower
Lack of sound insulation

Categories

Cleanliness
8.43
Guests mentioned that the room was clean, but there were some concerns about noise which may indicate a lack of thoroughness in soundproofing.
Service
9.3
Numerous reviews praise the friendly and accommodating staff, highlighting their helpfulness and attentiveness.
Location
9.14
The hotel is noted for its excellent location within Lucca, making it convenient for guests to explore the area.
Room Quality
8.59
Rooms are described as comfortable and spacious, although some issues with sound insulation were noted.
Amenities
8.62
Amenities are generally satisfactory with a good breakfast included.
Value for Money
8.58
Reviewers generally felt the prices were reasonable for the services and accommodations provided.
Food and Beverage
8.83
The breakfast received positive feedback, being described as the best part of the stay.
Overall Experience
8.9
Overall, guests had a positive experience with minor complaints, leading to a strong recommendation for the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:04

Property Description

Discover the charm of Hotel Diana, your ideal retreat in the heart of Lucca, just a short stroll from historic attractions.

Recreational Amenities
Explore the city on two wheels with our bike rentals or kick back with complimentary Wi-Fi and concierge services to assist you in planning the perfect day. Enjoy room service during limited hours and unwind with a drink at our cozy bar/lounge.

Comfortable Rooms
Our 9 elegantly appointed guest rooms feature LCD televisions, private bathrooms, and blackout drapes for your ultimate comfort. Enjoy the convenience of free local calls and catch up on your favorite shows with digital programming.

Convenient Location
Located just minutes away from iconic sights like Piazza Napoleone and Guinea Tower, Hotel Diana puts the best of Lucca at your fingertips. Make the most of our 24-hour airport shuttle service for a seamless travel experience.

Don't miss out on an unforgettable stay; book your room at Hotel Diana today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Alcohol is not served at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PSA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.8
Based on 101 reviews
Cleanliness: 8.43
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.83
Overall Experience: 8.9
P
Paul • solo_traveller • gb
9
Pros:

Very comfortable clean room the bed was very comfortable. Also very handy for walking the wall and close to the main attractions. Also very quiet and peaceful

2026-05-23 • via Nuitee
R
Rita • solo_traveller • au
9
Great little hotel, ideal for a short stay.
Pros:

Lovely room, accommodating, friendly staff.

Cons:

No tea/coffee making facilities in the room.

2026-05-21 • via Nuitee
P
Patty • solo_traveller • us
9
Pros:

The staff, room, breakfast, location were great.

Cons:

The guests from apt above #32 were very "heavy footed" and made it noisy in our room.

2026-05-21 • via Nuitee
R
Roland • solo_traveller • de
10
2026-05-21 • via Nuitee
F
Forlac • solo_traveller • gp
9
Pros:

Tout

Cons:

Rien

2026-05-20 • via Nuitee
C
Claudio Luciano • solo_traveller • br
10
Conforto e tranquilidade
2026-05-19 • via Nuitee
F
Fabio • solo_traveller • it
10
Pros:

Tutto

Cons:

Niente

2026-05-18 • via Nuitee
B
BLANDINE • solo_traveller • fr
8
2026-05-17 • via Nuitee
L
Lorenzo • couple • se
9
2026-05-16 • via Nuitee
L
Linda • couple • us
9
2026-05-14 • via Nuitee
B
Butjun • solo_traveller • th
9
2026-05-11 • via Nuitee
V
Viktoriia • couple • ua
10
Pros:

It’s very beautiful place to stay

2026-05-11 • via Nuitee
E
EmLouco50 • solo_traveller • gb
10
Lovely Lucca
Pros:

Very clean with a comfortable bed. Loved the floor tiles. The bathroom was quite small but the shower was really good.
Staff were very friendly and helpful and the location was spot on.
Would happily return!

2026-05-05 • via Nuitee
M
Martin • solo_traveller • gb
10
Pros:

Fab location, great helpful staff, clean newly refurbed rooms.

Cons:

Nothing really

2026-05-03 • via Nuitee
N
Nick • solo_traveller • gb
6
2026-05-03 • via Nuitee
C
Clarissa • couple • ph
9
Entire staff were very accomodating and approachable. Breakfast is perfetto!
Pros:

All the staff are friendly and approachable

Cons:

Strategically located

2026-05-03 • via Nuitee
S
Scott • solo_traveller • us
10
2026-05-02 • via Nuitee
A
Asun • solo_traveller • es
10
Pros:

Todo genial, no sé puede pedir más, muy agradable, muy bien situado,...El personal muy atento, buen ambiente y por un precio razonable. Recomendable 100%

Cons:

Nada que objetar.

2026-05-02 • via Nuitee
H
Hooper • solo_traveller • us
10
I was very happy with the hotel and hope to return sometime!
Pros:

Great and plentiful!

Cons:

Nothing!

2026-05-02 • via Nuitee
P
Peter • extended_group • gb
7
Reasonable hotel, but better to stay in main hotel (San Martino), round the corner
Pros:

Good Shower, comfortable bed, good position, good breakfast (no hot food, but good choice)

Cons:

It is confusing as the hotel is now called hotel San Martino [***] and hotel Diana [**], we didn't expect to be in a 2 star. room was reasonable, but lino on floor, no tea/coffee, weird paintings on the wall. Reception was 150m away

2026-04-29 • via Nuitee