Hôtel des Arceaux

Hotels
7.1 (2089 reviews)
26, rue Port Neuf , Bayonne , FR
+33 5 59 59 15 53

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Charming atmosphere
Cons:
Cleanliness issues
Room size
Quality of amenities

Categories

Cleanliness
6.6
Guest mentioned cleanliness issues such as a shower with mold.
Service
8.1
Overall service sentiment is positive, with mentions of friendly staff.
Location
8.6
Repeated praise for the central location and accessibility to attractions.
Room Quality
6.1
Comments on the small size of rooms and lack of windows or soundproofing.
Amenities
7.1
Mentioned basic amenities but noted breakfast isn't worth the cost.
Value for Money
6.6
Some reviews mentioned that the hotel was expensive for the quality received.
Food and Beverage
6.6
Negative sentiment regarding the breakfast quality.
Overall Experience
7.1
General experience was mixed; some guests enjoyed their stay while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 18:26

Property Description

Historical Charm
Located in a pedestrianised area of Bayonne's historical centre, Hôtel des Arceaux offers a unique stay in a 17th-century building. Each room is beautifully decorated, providing a charming and cozy atmosphere for guests.

Convenient Location
With attractions of Bayonne just a stroll away, this hotel's central location makes it easy for guests to explore the city on foot. Whether it's the local shops, cafes, or historical sites, everything is within reach.

Ideal for Exploration
Perfectly situated for those looking to discover the Basque country, Hôtel des Arceaux is a gateway to the stunning mountains, beaches, and countryside of the region. Immerse yourself in the beauty and culture of this vibrant area.

Book now to experience the historical charm and convenience of Hôtel des Arceaux for your next adventure in Bayonne!

Important information:

The reception is open everyday from 08:00 to 19:00.

There is no elevator at the hotel.

Please note that for guests arriving after 19:00, a preauthorisation will be taken on your credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BIQ

Location

Guest Reviews

7.1
Based on 2089 reviews
Cleanliness: 6.6
Service: 8.1
Location: 8.6
Room Quality: 6.1
Amenities: 7.1
Value for Money: 6.6
Food and Beverage: 6.6
Overall Experience: 7.1
G
Gogorza Berasategui • extended_group • es
8
2026-09-18 • via Nuitee
J
Jean-Marc • couple • ca
8
Vraiment sympathique !
Pros:

Très bien situé au centre historique. Patron très sympathique et disponible. Hôtel vieillot mais vraiment bien. Je recommande !

2026-09-18 • via Nuitee
M
Mathieu • solo_traveller • fr
8
Pros:

Location was awesome, staff was pleasant, bed was comfortable.

Cons:

Sound proofing very poor, could hear everything the neighbors were saying through the wall. Shower was a little small but it did the job.

2026-09-18 • via Nuitee
A
Anthéa • solo_traveller • fr
8
2026-09-17 • via Nuitee
P
Philippe • couple • us
8
2026-09-16 • via Nuitee
C
Christine • solo_traveller • fr
8
Pros:

Très bon emplacement pour découvrir Bayonne à pied.
Un style extra qui vous dépayse dès l'arrivée et personnel très serviable, agréable.
Très bon petit déjeuner.

Cons:

Départ 10h30 un peu trop tôt.

2026-09-16 • via Nuitee
B
Brigitte • couple • fr
7
Pros:

l'emplacement est idéal

Cons:

seul défaut : insonorisation

2026-09-16 • via Nuitee
N
NATALIA • solo_traveller • es
1
Pros:

La ubicación

Cons:

Calidad precio un hotel muy antiguo, habitación muy pequeña e incomoda

2026-09-16 • via Nuitee
M
Maria • couple • de
10
Ja gutes Preis-Leistungsverhältnis. Perfekte Lage für den Vélodyssée!
Pros:

Super zentrale Lage, freundlicher Empfang, ein Hotel mit Charme, wir haben uns sofort wohlgefühlt! charmantes Hotel in zentraler Lage! Gutes Frühstück! Räder konnten im Eingangsbereich sicher abgestellt werden!

2026-09-15 • via Nuitee
F
Francisco • couple • es
10
HOTEL GENIAL, BOOKING IRRESPONSABLE.
Pros:

Me gustó todo lo relacionado con el hotel y el personal que nos atendió. Fue un señor muy amable y muy generoso.

Cons:

La actuación de booking que ofertó habitación de dos camas y sólo tenía una. Un señor de atención al cliente de booking comprobó y me reconoció que reservé habitación de 2 camas (llamada grabada) y cuando llegamos al hotel el señor de recepción nos dijo que era de una sóla cama. Nos puso una cama supletoria, que tuve que pagar el suplemento de 15 euros y al solicitar a booking que me lo devolviera porque había sido un error ajeno a mí y al hotel, primero lo solicitaron al hotel, el cual se negó y posteriormente, al ver que lo tenía que pagar booking otra señora de booking ya me dijo que reservé de una cama. Booking no ha tenido ni el detalle de devolverme el suplemento, un auténtico desastre.

2026-09-14 • via Nuitee
I
Igor • couple • es
8
Pros:

Inmejorable ubicación
Edificio antiguo pero muy cuidado e interesante
Calidad precio en Iparralde muy buena
Personal muy agradable

Cons:

Al ser un edificio antiguo no hay ascensor pero yendo con mochilas como nosotros no es problema :)

2026-09-13 • via Nuitee
G
Gendron • solo_traveller • fr
7
2026-09-13 • via Nuitee
Ève • solo_traveller • fr
5
Prestations pas à la hauteur du prix
Pros:

Emplacement dans la zone piétonne idéale pour visiter

Cons:

Aucune insonorisation avec la chambre du dessous. Pas de volet et rideaux pas occultant donc lumière de la rue toute la nuit.
Coussins de mauvaises qualités et que dans un seul lit.Pas de lampe de chevet ni de prises près du lit.
Stationnement dans un parking à 100m gratuit la nuit mais à 2,80€/h. la journée

2026-09-11 • via Nuitee
I
Inna • couple • ua
10
2026-09-11 • via Nuitee
J
Justin Goodstein-Aue • solo_traveller • es
10
Clean, charming, historical, 100% would stay again.
Pros:

The location was fantastic, right next to the canal, and the hotel is in a historic building which adds to the overall charm of the stay. Check in was very easy, and the host was very kind as well. The room was large and sunny (facing the street) with high ceilings. It was well decorated, with nice details.

Cons:

There was nothing I didn't like.

2026-09-08 • via Nuitee
A
Amzil • solo_traveller • fr
3
2026-09-08 • via Nuitee
M
maria del pilar • family_with_children • es
7
Excelente
Pros:

Me gustó el alojamiento,aunque el clóset no se podía abrir porque la puerta estaba descuadrada,lo demás bien.

Cons:

La puerta del clóset descuadrada y no pude guardar mi ropa,tocó dejarla en la maleta

2026-09-07 • via Nuitee
E
Elodie • solo_traveller • fr
4
Cons:

Ça fait plusieurs fois que j'envois des messages a l'hôtel et je n'obtiens jamais de retour, que ce soit par la messagerie booking et leur messagerie en direct. Personnel pas disponible et non réactif

2026-09-07 • via Nuitee
A
Alexey • family_with_children • es
8
2026-09-07 • via Nuitee
M
MARIA ANTONIA • solo_traveller • es
6
Pros:

La ubicación es ideal para una visita a la ciudad.

Cons:

En el anuncio de Booking indica en varios lugares que tiene parking y no es así, el parking es público y hay que caminar un rato para llegar.

2026-09-07 • via Nuitee