Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Helpful staff
Swimming pool
Filtered/dispensed water
Hot shower
Cons:
Air conditioning issues in some rooms
Street/bar noise
TV problems
No in-room safe

Categories

Cleanliness
8.4
Standard quality for this hotel tier (no cleanliness issues mentioned in reviews).
Service
9.2
Consistently praised: staff described as very nice and helpful, staff called taxis for guests and received enthusiastic mentions ('Staff!!').
Location
8
Convenient location (about 6 blocks from town, close to stores/restaurants) but some negatives from street/bar noise affecting rooms.
Room Quality
7
Mixed: rooms described as comfortable with private bathrooms, hot water and fans, but notable issues with air conditioning not cooling in two rooms and some TV problems.
Amenities
9.4
Strong positives: swimming pool, filtered/dispensed water available in common areas; minor negatives noted (TV issues, no in-room safe), but overall amenities were highlighted as a plus.
Value for Money
8.4
Standard quality for this hotel tier (value not specifically discussed in reviews).
Food and Beverage
8.4
Standard quality for this hotel tier (no food/beverage service details beyond filtered water mentioned).
Overall Experience
8.4
Generally positive overall: guests said they would stay again, praising staff, location convenience and pool, while noting some noise and occasional room/AC/TV issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:36

Property Description

Complimentary Coffee Services and Outdoor Pool
Hotel La Casona Real, just 400 metres from Cozumel’s Main Square, welcomes you with complimentary coffee services and an inviting outdoor swimming pool.

Rustic Rooms with Free Wi-Fi
Indulge in the rustic and colourful décor of our rooms, equipped with cable TV, air conditioning, and free Wi-Fi access. Enjoy the convenience of a private bathroom with shower and complimentary toiletries.

Convenient Location and Local Assistance
Situated near a variety of restaurants and only a 10-minute walk from the ferry dock to Playa del Carmen, our hotel offers easy access to popular sites. Our staff is ready to assist you with information on touristic attractions, ensuring a memorable stay.

Book now and experience the charm of Hotel La Casona Real in Cozumel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Location

Guest Reviews

8.4
Based on 177 reviews
Cleanliness: 8.4
Service: 9.2
Location: 8
Room Quality: 7
Amenities: 9.4
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 8.4
S
Silviano • couple • us
10
2026-08-18 • via Nuitee
J
Jose Silverio • extended_group • mx
8
Cómodo y buena ubicación
Pros:

Habitaciones cómodas con baño privado y amplio, buena ubicación y cuentan con dispensador de agua en la zona común, al salir el mismo personal llamó a los taxis para ir de vuelta al muelle

Cons:

En dos de nuestras habitaciones no enfriaba el aire acondicionado, afortunadamente accedieron a cambiarnos a habitaciones con aire funcional

2026-08-03 • via Nuitee
H
HECTOR • extended_group • us
10
2026-07-05 • via Nuitee
S
Sandra Ellen • family_with_children • mx
10
Pros:

Staff!!

Cons:

TV issues.

2026-03-09 • via Nuitee
S
Sandra Ellen • family_with_children • mx
10
2026-03-09 • via Nuitee
T
Teresa • couple • us
8
We would stay there again.
Pros:

Location was convenient, about 6 blocks from town. Staff was very nice and helpful. It was nice having the swimming pool. They offer filtered water. Fairly close to stores and restaurants. We never needed to take a taxi. Air conditioning and a fan in the room. Nice hot water for showering.

Cons:

The noise from the street and the bar was a little loud, but it didn’t bother us too much. There’s no security safe in the room, but the hotel seems very safe.

2026-02-23 • via Nuitee
J
Jesus Rene Chion • couple • fi
10
Exactly what they described! Amazing support by the personnel
Pros:

The hotel is very close to downtown. Next to it, there are several services: Drugstore, groceries, restaurants. But the most important highlight is the hotel personnel! They were amazingly kind and gentle with us! My partner got sick and they were always helping me during this.

2025-12-30 • via Nuitee
G
Gabriella • couple • it
4
Receptionist molto gentile e accogliente, pulizia da rivedere!!
Pros:

Unica nota positiva la cordialità della ragazza alla reception! Molto gentile nell’ aiutarci con la presenza di un geco in stanza e nel fornirci informazioni turistiche.
Posizione comoda vicina al centro e al molo.

Cons:

Stanza troppo vicina alla reception, si sentivano tutte le chiacchiere! Musica ad alto volume fino a tarda notte proveniente da un locale vicino quindi impossibile dormire bene. La finestra in stanza da sulla via quindi bisognava tenere le tende oscuranti sempre chiuse altrimenti i passanti vedono tutto quindi stanza buia con bisogno di accendere le luci anche di giorno. Parecchio umida.
Passando sopra alle precedenti note negative che alcune poco dipendono dall’hotel (musica, umidità), la cosa peggiore è stata la pulizia al nostro arrivo.
Molto probabilmente al nostro arrivo non sono state fatte le pulizie in stanza e non sono state cambiate le lenzuola, in quanto ho trovato parecchi capelli soprattutto nel cuscino tanto che ho dovuto mettere una maglietta sopra per poterci dormire tranquilla.
Presenza nella doccia appena fatto check in di insetti e vermetti nonché la prima sera prima di coricarci ci siamo accorti esserci un geco in stanza.

2025-12-21 • via Nuitee
R
Remigio Aban • family_with_children • mx
8
Pros:

La cercanía al centró y la amabilidad del personal

Cons:

Nada

2025-12-09 • via Nuitee
H
hadar • solo_traveller • il
10
2025-10-27 • via Nuitee
M
MA. DEL PILAR • solo_traveller • mx
7
Agradable!
Pros:

Me gustó el wifi, la alberca, la atención del personal. Todos muy amables.

Cons:

No me gustó que en la contra esquina está un bar y en las noches ponen su música alta. No pude dormir (soy muy especial para dormir y con el ruido me costó dormir)

2025-10-20 • via Nuitee
Ásgeir Páll • couple • is
10
We enjoyed out stay, and the little decorations the staff do with the towels are fun and it all makes for a fun atmosphe
Pros:

Staff was friendly. The bed is king sized so there was more than enough room for us.

2025-10-08 • via Nuitee
J
Jesica Mlacak • couple • ar
10
Gran atención
Pros:

La atencion del personal fue magnifica, muy atentos y nos ayudaron con todo (hasta nos dijeron cuanto deberia salirnos el taxi hasta el ferry para que no nos cobren de más). El hotel está bien ubicado y fácil de llegar desde el puerto del ferry. Volveremos!

2025-09-12 • via Nuitee
M
Magdiel • couple • mx
8
Pros:

La ubicación , el cuarto sencillo ,

Cons:

Hubiera sido el cuarto como la foto

2025-09-03 • via Nuitee
S
Serge • family_with_children • fr
9
Pros:

Merci à Rosi pour ses ''origamis'' de serviette magnifique, bravo. Personnel compétent, serviable et souriant. Le ménage est fait tout les jours, bonne pression à la douche. Un plus serait d'ajouter une assiette de fruits au petit déjeuner.
Je recommande.

2025-08-20 • via Nuitee
A
Adolfo Ignacio • couple • mx
8
Buen servicio y atención con un ambiente tranquilo.
2025-08-13 • via Nuitee
A
aurelio • couple • mx
9
Comodidad y tranquila
Pros:

Personal amable,es limpio,es un hotel viejo pero en buenas condiciones

2025-07-07 • via Nuitee
J
James • family
8
Pros:

Convenient location

2025-05-01 • via Nuitee
L
Luis • family with young children • mx
10
Exceptional
2025-03-25 • via Nuitee
S
Shawna-kay • solo traveller • mx
8
Very good
2025-01-29 • via Nuitee