Hotel Keen

Hotels
8.4 (391 reviews)
425 High Street , Palo Alto , US
+1 650-327-2775

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Noisy rooms
Limited cleanliness

Categories

Cleanliness
7.81
Some reviews mentioned uncleanliness in bathrooms and general upkeep.
Service
9.28
Many reviews praised the friendly and helpful staff.
Location
9.32
Great location near Stanford, downtown, and transport links.
Room Quality
7.27
Rooms were described as small with issues like noise and lack of amenities.
Amenities
8.3
Basic amenities provided; some guests noted the lack of microwaves and mini-fridges.
Value for Money
8.26
Value for money was acknowledged for its location.
Food and Beverage
8.31
Breakfast options were available but limited.
Overall Experience
8.68
Generally positive experiences despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:03

Property Description

Boutique Hotel Experience
Discover a unique stay at Hotel Keen, nestled in downtown Palo Alto near Stanford University. Enjoy modern amenities and personalized touches throughout your visit.

Customized Comfort
Indulge in our thoughtfully designed rooms featuring custom-built beds, desk areas, and erasable white boards. Unwind in style and convenience during your stay with us.

Prime Location
Conveniently located steps away from downtown Palo Alto, with major attractions like Stanford University and Bayfront Park within a few miles. Explore the vibrant neighborhood and make the most of your visit.

Experience comfort and convenience at Hotel Keen Palo Alto. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

8.4
Based on 391 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.68
M
Marc • solo_traveller • gb
10
2026-09-15 • via Nuitee
J
Jovan • extended_group • de
6
2026-09-14 • via Nuitee
E
Edward • solo_traveller • gb
7
This is a good place to stay.
Pros:

Very good location, clean, reasonably friendly and helpful desk staff, air conditioning worked well, shower was strong and hot.

Cons:

My room was quite small, window on an ally, there was no light for the bed (reading required the overhead lights), breakfast area was cramped.

2026-09-14 • via Nuitee
A
Alfouaim • solo_traveller • sa
4
2026-09-11 • via Nuitee
T
Tilottama • couple • in
8
Overall a very convenient stay
Pros:

Great location

Cons:

No fridge in room, toilet has no proper door

2026-09-09 • via Nuitee
P
PJ • couple • us
6
Cons:

Our fire alarm was going off all night due to low battery, we told the staff up front about it and when we got back late that night it still wasn’t changed. So in short it was frustrating and hard to sleep with the noise going off about every 30 seconds.

2026-09-07 • via Nuitee
L
Leonard • couple • us
8
Pros:

The location was great. Free breakfast was simple but a very nice option.

Cons:

The rooms were very compact and the bathroom isn’t completely enclosed. Still great overall value.

2026-08-17 • via Nuitee
M
Margarita • couple • us
9
2026-08-16 • via Nuitee
B
BackPacker81475 • NONE
4
Last minute stay, mediocre
Pros:

Had to book a last minute stay for emergency at Stanford. The hotel is fine and the breakfast was a pleasant surprise. But the hotel was cramped, old, hot upstairs and the AC didn’t work. Overall quality pretty meh.

2026-08-01 • via Tripadvisor
G
Gwen • solo_traveller • us
1
I didn't stay I couldn't the place was so disgusting and disappointing
Pros:

Nothing the place was disgusting and I forfeited my booking and walked away

Cons:

The whole place was a disaster

2026-07-19 • via Nuitee
S
Sergey • couple • am
10
2026-07-17 • via Nuitee
6
629arnolds • Solo travel
10
Great Place that made me LOVE Palo Alto
Pros:

I found Hotel Keen randomly when I needed a place to rest before a business meeting on a Sunday morning. Driving south from Oregon, I found it late and booked it directly and was richly rewarded. A clean, neat, orderly place with the exact things I needed (quiet room, fast internet, good toiletries) the front desk agent, a young man named Akash, worked with me to get in quickly, find decent & safe parking, and told me of the the late night Pizza joint around the corner. I returned to a clean room and arrived to me meeting the next morning well-rested before continuing to drive back to Southern California. I will return there for my next meeting in Palo Alto.

Five Stars!

2026-07-06 • via Tripadvisor
M
Mutaz • family_with_children • eg
9
Great stay!
Pros:

The location is perfect…the staff is friendly..a big special thanks to Taieb who was extremely helpful….

Cons:

The size of the room is little small

2026-07-05 • via Nuitee
T
Thomas • family_with_children • us
10
It was just ok
Cons:

Nobody explained the parking garage was closed until 7:00 am. I missed a very important doctor appointment at Stanford and had to reschedule. I thought the parking permit was how they checked the vehicle to park there... could not get a cab as the front desk had no services they could call.

2026-07-04 • via Nuitee
C
Clémence • couple • fr
8
2026-06-28 • via Nuitee
M
Michael • couple • au
3
Worlds smallest bedroom
Pros:

The location was great!

Cons:

Absolutely the most smallest hotel room I have ever stayed in. So small there was no door into the bathroom. I have travelled to Japan and over 30 countries but this was ridiculous as you can see they are just trying to capture every cent.

2026-06-28 • via Nuitee
H
Helen • solo_traveller • au
7
Pros:

location
staff were helpful

Cons:

room was a little small making it hard to open up my luggage and still move easily around the room

2026-06-28 • via Nuitee
P
Pauline • couple • us
8
2026-06-24 • via Nuitee
P
Piotr • couple • pl
8
2026-06-22 • via Nuitee
P
P8956MQsheilat • Family
10
Walkable to shops and eateries
Pros:

Perfect place to stay. Staff was extremely kind and professional. I was surprised there was still daily housekeeping! Area was perfect. We could walk and enjoy the shops and eateries. This was the main reason we chose this place.

2026-06-21 • via Tripadvisor