Children allowed

Facilities

Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Golfing on site
Self parking (surcharge)
Pool sun loungers
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Overpriced

Categories

Cleanliness
5.54
Several reviews mention that the room wasn't clean and had maintenance issues.
Service
9.01
Some reviews had issues with staff responsiveness, but others describe staff as friendly and accommodating.
Location
9.55
Multiple reviews praised the great location of the hotel.
Room Quality
6.5
Rooms were described as dated with issues; however, some guests found them comfortable.
Amenities
6.53
Amenities such as the pool and restaurant received mixed reviews but had some positive mentions.
Value for Money
5.99
Many reviews noted that the hotel felt overpriced for the quality received.
Food and Beverage
8.54
Reviews positively mentioned the restaurant and breakfast offerings.
Overall Experience
7.51
Mixed reviews but some guests expressed an enjoyable stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:30

Property Description

Convenient Location Opposite Albert Park Lake
Mercure Melbourne Albert Park offers stylish accommodation just minutes away from central Melbourne. Enjoy stunning views of Albert Park, the lake, or Port Phillip Bay from many rooms.

Dining and Recreation Options
Indulge in delicious meals at Windows Restaurant and unwind with a drink at Atrium Bar + Lounge. Stay active at the fitness centre or relax in the sauna.

Variety of Accommodation Choices
Choose from suites or a loft apartment, each featuring modern amenities like a flat-screen TV, refrigerator, and luxurious bathrooms.

Experience the perfect blend of comfort and convenience at Mercure Melbourne Albert Park. Book now to enjoy a memorable stay near the vibrant city of Melbourne.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 2648 reviews
Cleanliness: 5.54
Service: 9.01
Location: 9.55
Room Quality: 6.5
Amenities: 6.53
Value for Money: 5.99
Food and Beverage: 8.54
Overall Experience: 7.51
S
Shannon • solo_traveller • au
8
Pros:

The rooms were comfortable. The buffet breakfast was good value.

2026-06-19 • via Nuitee
L
Leanne • family_with_children • au
9
2026-06-19 • via Nuitee
E
Erasmo • solo_traveller • au
10
Pros:

Staff were amazing

Cons:

Room facilities are a bit dated.

2026-06-18 • via Nuitee
S
Slava • couple • ua
7
Overall, a nice, standard hotel. Great staff, nice and convenient location, delicious breakfasts.
Pros:

The main impressions are satisfactory. Breakfast was very good, lots of options. The staff was very friendly and the room service worked very well and quickly. The location of the hotel was perfect for walking to the places I wanted to visit. The hotel has a self-checkout service, which is very helpful.

Cons:

I was a little disappointed with the cleanliness of the bathroom. Didn't appreciate the view from the window either. There was a huge shortage of sockets near the bed.

2026-06-17 • via Nuitee
S
Sebastian • family_with_children • au
8
2026-06-16 • via Nuitee
D
Diedrie • extended_group • au
7
Pros:

Beds were comfortable

2026-06-15 • via Nuitee
L
Luo • family_with_children • au
1
A nightmare of a stay, marked by poor service, low standards, and a stressful dispute over bond
Pros:

Worst hotel experience ever. If I could give zero stars, I would. Poor room condition, lack of customer service, I stayed at Pullman Melbourne Albert Park from 5–9 June 2026 in a Premium Room costing approximately AUD $1,300.
The room was dirty, missing basic amenities, breakfast selection was limited, customer service was disappointing throughout the stay. Calls and emails regarding room issues went unanswered, and it was difficult to obtain assistance during our four night stay.
$200 bond deduction would be applied in relation to an alleged chocolate powder spill. I was surprised to learn that three separate families were each charged $200 in connection with the same incident, resulting in a total of $600 being charged. I disputed the deduction and requested supporting evidence and an itemised explanation, but no documentation was provided that satisfactorily addressed my concerns.
Avoid this hotel at all cost! The hallway leading to our room had an unpleasant odour and appeared unclean. Throughout our stay, cigarette smoke frequently drifted into the lobby area and our room, causing discomfort, coughing, and sore throats. We found large stains on worn ripped carpet and bedding that consisted of two flat sheets with a worn blanket in between.

Cons:

I deeply regret booking this hotel. As someone who travels frequently and stays in hotels regularly, this was one of the worst hotel experiences I have had. The biggest disappointment was the customer service. Instead of feeling welcomed and valued, I felt ignored when seeking help and confronted when raising legitimate concerns. The gap between the hotel's luxury branding and the actual guest experience was enormous. After spending around $1,500 on accommodation, plus additional money on meals and hotel services, I left feeling misled, stressed, and extremely disappointed. This was not the five-star experience that was advertised or promised. Our group of around 15 families spent well over $20,000 at this hotel during a junior basketball tournament. Following our experience, none of us would choose to stay here again. If you are looking for genuine luxury, good customer service, and value for money, I would strongly recommend staying elsewhere.

2026-06-13 • via Nuitee
F
Fiona • solo_traveller • au
10
Pros:

The staff were so wonderful, especially the night staff on 12th June and Michel today . Very spacial room lovely atmosphere

2026-06-13 • via Nuitee
M
Maria • family_with_children • au
10
My boys were excited about the hot chocolate at breakfast
Pros:

My 8 year old said he had the best sleep in his life and he doesn’t like sleeping anywhere but his bed.

2026-06-13 • via Nuitee
N
Natalie • couple • au
4
2026-06-12 • via Nuitee
C
Christina • family_with_children • au
1
Pros:

Not much

Cons:

Room wasn't ready at 2pm, or 4pm when we had to leave.

2026-06-12 • via Nuitee
A
Anuj • solo_traveller • au
7
2026-06-12 • via Nuitee
R
Rebecca • couple • au
8
2026-06-11 • via Nuitee
B
Billie-jo • solo_traveller • au
10
2026-06-11 • via Nuitee
G
Glenn • solo_traveller • au
8
Pros:

Free upgrade to lake view!

2026-06-10 • via Nuitee
N
Noel • family_with_children • au
6
Pros:

Location was good

Cons:

Rooms were bland

2026-06-10 • via Nuitee
C
Claire • family_with_children • au
10
2026-06-09 • via Nuitee
S
Seth • solo_traveller • au
7
2026-06-08 • via Nuitee
A
Andres • family_with_children • co
10
2026-06-08 • via Nuitee
T
Tane • family_with_children • nz
10
2026-06-07 • via Nuitee