Hotel Hacienda Cusco Plaza

Hotels
8.4 (1036 reviews)
Plaza Regocijo, 299 , Cusco , pe

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Cleanliness issues
Unfriendly service at times
Room discomfort

Categories

Cleanliness
7.59
Some reviews mentioned cleanliness issues, such as dust and poor bathroom maintenance.
Service
8.97
While many praised the staff, some found them unfriendly, indicating inconsistency in service quality.
Location
9.3
Multiple reviews highlight the excellent central location and convenience.
Room Quality
7.85
There were mixed sentiments regarding room comfort, especially regarding bed comfort and cleanliness.
Amenities
8.08
Generally praised, but a few recommendations for improvements like a kettle in the room.
Value for Money
8.14
The overall experience indicates good value, though some felt charged for small items was excessive.
Food and Beverage
8.79
Breakfast received consistent compliments for its quality and variety.
Overall Experience
8.47
The overall experience reflects a balance of positive aspects and some issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:18

Property Description

Historic Charm and Prime Location
Built 300 years ago, the Hotel Royal Inka I exudes charm and is conveniently situated just 150 meters from the Main Plaza and local nightlife.

Comfortable Accommodation
The rooms at Hotel Royal Inka I are elegantly decorated in a classical style and feature modern amenities such as a TV, ensuring a comfortable stay for guests.

Delicious Dining and Entertainment Options
Guests can indulge in a variety of local and international delicacies at the Capac restaurant and enjoy refreshing cocktails at the Miski Bar, providing a delightful culinary experience.

To experience the historic charm and convenience of Hotel Royal Inka I, book your stay now!

Important information:

Please note that the total amount due must be paid during check-in.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please Bear in mind that when booking more than 4 rooms, different policies and additional supplements may apply. In this case the hotel may apply nonrefundable policy if necessary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 1036 reviews
Cleanliness: 7.59
Service: 8.97
Location: 9.3
Room Quality: 7.85
Amenities: 8.08
Value for Money: 8.14
Food and Beverage: 8.79
Overall Experience: 8.47
R
ramon • solo_traveller • us
8
Pros:

Exelente ubicación cerca a todo .buen desayuno .y el personal muy amable y atentos especialmente los señores mayores que atienden en el desayuno .de seguro regresaremos.

Cons:

Todo bien

2026-06-13 • via Nuitee
E
Erica • couple • it
9
Super
Pros:

Professionali e gentili. Posizione eccellente.
Struttura molto bella.
Colazione buona.
C’è gran cura in tutto.

Cons:

Niente.

2026-06-11 • via Nuitee
E
Evanildo Jr • solo_traveller • br
10
Ótima experiência
Pros:

Tudo perfeito.
Localização maravilhosa, bem no centro. Sem que o barulho da rua atrapalhasse. Nem parecia que estava localizado na praça.
Funcionários solícitos e bem simpáticos

2026-06-11 • via Nuitee
E
Erica • couple • it
10
2026-06-11 • via Nuitee
V
Vanessa • solo_traveller • uy
8
2026-06-10 • via Nuitee
コウジ • extended_group • jp
8
Pros:

ロケーションがとても良いです。
アルマス広場の直ぐ裏で、インカレールのバス乗り場までも徒歩5~10分程度です。
スタッフの対応も素晴らしく、朝食もとても美味しかったです。
一点だけエレベータが3Fまでしか行かないので、その上の客室までは階段使用になることです。普通に上がる分には問題ありませんが、旅行バッグを抱えての昇降はおっさんには少しキツかったです。

2026-06-10 • via Nuitee
A
Andrea • couple • pe
10
2026-06-09 • via Nuitee
A
Alissa • extended_group • us
10
Amazing! Nice room and GREAT breakfast
Pros:

Great central location a block from main plaza but not loud around the hotel, delicious breakfast, round the clock attentive front desk staff

2026-06-08 • via Nuitee
M
Mauri Alfredo • couple • br
7
Pros:

Café da manhã, localização. Os funcionários atenciosos

Cons:

Colchão duro do quarto econômico. Fomos eu e minha esposa. Minha esposa é peruana e sou brasileiro. Não vivemos no país. A reserva foi feita por mim, mas no hotel, fomos comunicados de que minha esposa devia pagar o IGV (imposto do país) por ter sido cadastrada. Em momento algum recebi essa informação por e-mail. Somente se um peruano tivesse feito a reserva pagaria esse imposto. Tive que pagar 18% de IGV (adicional ao valor da reserva).

2026-06-08 • via Nuitee
コウジ • solo_traveller • jp
8
2026-06-08 • via Nuitee
M
Mariana • couple • uy
10
2026-06-07 • via Nuitee
M
mayra • solo_traveller • ar
10
Pros:

Se encuentra bien ubicado y es muy lindo.

2026-06-07 • via Nuitee
F
FREDY • solo_traveller • pe
8
Buena
Pros:

La ubicación

Cons:

el colchón lo sentí un poco duro

2026-06-05 • via Nuitee
J
José Carlos • solo_traveller • pe
9
Recomendado.
Pros:

Limpieza, ubicación y persona excelente, está vez me tocó una habitación con bañera y sin inconvenientes, excelente, muy recomendado y saludos a Santiago, muy respetuoso.

Cons:

Esta vez el desayuno, no fue muy variado, pero anteriormente encontré mucha más cosas.

2026-06-05 • via Nuitee
K
Karina • family_with_children • co
10
2026-06-04 • via Nuitee
K
Karina • family_with_children • co
10
2026-06-04 • via Nuitee
D
Diana Alejandra • couple • co
8
Un lugar muy bien ubicado pero que no es acorde calidad-precio
Pros:

La ubicación era excelente, el hotel era muy bonito, la atención fue increíble.

Cons:

La habitación aunque era muy similar a la foto, tenía varias cosas que estaban fallando como el extractor del baño o la bañera. No había mesa ni sillas en el balcón.

2026-06-03 • via Nuitee
J
Jacob • couple • gb
8
Location is perfect
Pros:

Great area, really nice and helpful staff

Cons:

Bed a bit hard

2026-06-02 • via Nuitee
C
Chaimae • couple • ie
1
2026-06-01 • via Nuitee
M
miguel • solo_traveller • ar
9
Excelente jltel
Pros:

La ubicación, la habitación y el desayuno

Cons:

Hay que usar escaleras para llegar a algunas habitaciones

2026-06-01 • via Nuitee