Hotel Hacienda Cusco Plaza

Hotels
8.4 (1124 reviews)
Plaza Regocijo, 299 , Cusco , PE
+51 84 655186

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Cleanliness issues
Unfriendly service at times
Room discomfort

Categories

Cleanliness
7.59
Some reviews mentioned cleanliness issues, such as dust and poor bathroom maintenance.
Service
8.97
While many praised the staff, some found them unfriendly, indicating inconsistency in service quality.
Location
9.3
Multiple reviews highlight the excellent central location and convenience.
Room Quality
7.85
There were mixed sentiments regarding room comfort, especially regarding bed comfort and cleanliness.
Amenities
8.08
Generally praised, but a few recommendations for improvements like a kettle in the room.
Value for Money
8.14
The overall experience indicates good value, though some felt charged for small items was excessive.
Food and Beverage
8.79
Breakfast received consistent compliments for its quality and variety.
Overall Experience
8.47
The overall experience reflects a balance of positive aspects and some issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:18

Property Description

Historic Charm and Prime Location
Built 300 years ago, the Hotel Royal Inka I exudes charm and is conveniently situated just 150 meters from the Main Plaza and local nightlife.

Comfortable Accommodation
The rooms at Hotel Royal Inka I are elegantly decorated in a classical style and feature modern amenities such as a TV, ensuring a comfortable stay for guests.

Delicious Dining and Entertainment Options
Guests can indulge in a variety of local and international delicacies at the Capac restaurant and enjoy refreshing cocktails at the Miski Bar, providing a delightful culinary experience.

To experience the historic charm and convenience of Hotel Royal Inka I, book your stay now!

Important information:

Please note that the total amount due must be paid during check-in.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please Bear in mind that when booking more than 4 rooms, different policies and additional supplements may apply. In this case the hotel may apply nonrefundable policy if necessary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

8.4
Based on 1124 reviews
Cleanliness: 7.59
Service: 8.97
Location: 9.3
Room Quality: 7.85
Amenities: 8.08
Value for Money: 8.14
Food and Beverage: 8.79
Overall Experience: 8.47
C
Claudia • solo_traveller • ro
10
Beautiful place, extra comfy stay :) would gladly come again
Pros:

This place was one of my best stays in Peru! After a particularly bad experience with a different accommodation, staying here felt like heaven. The room had heating (which was a must for me), the bed was comfortable, the shower was hot and the included breakfast was delicious. Extra advantage was that there was no need to climb any of Cusco's steep streets to get here :) When I left for the airport very early, they even packed me a snack bag for the journey and booked a taxi for me.

Cons:

Nothing, everything was perfect

2026-09-18 • via Nuitee
Y
Yanet • solo_traveller • pe
10
2026-09-16 • via Nuitee
A
ALEXANDRA • couple • gr
9
φανταστική
Pros:

ήταν πολύ πολύ καθαρό, κοντά στο κέντρο και πολύ ωραίο πρωινό

Cons:

ήταν όλα πολύ ωραία

2026-09-16 • via Nuitee
R
Rolf • solo_traveller • de
9
2026-09-16 • via Nuitee
I
Irit • couple • il
10
Great experience
Pros:

The location is great, the staff very supportive and the breakfast is excellent

2026-09-16 • via Nuitee
S
Sebastian • family_with_children • pe
9
Una experiencia colonial, con un personal excelente.
Pros:

El trato del personal es excelente, muy amables y flexibles. Permiten guardar tus pertenencias fuera del horario de check-out en su guardo de equipaje. Las instalaciones te transportan a la época colonial, desde las habitaciones bien amobladas, hasta los ambientes compartidos. Muy bueno el desayuno buffet.

Cons:

Parte de las habitaciones no tenía buena ventilación. Aun así, todo limpio y aseado. El desayuno es buffet completo, y las horas son flexibles y adecuadas

2026-09-14 • via Nuitee
T
Tracy • family_with_children • pe
10
Viajecito familiar
Pros:

El desayuno buffete delicioso, la infraestructura, la plazita interna y todo el decorado hacian una estancia muy agradable.

Cons:

Todo estuvo muy bien

2026-09-14 • via Nuitee
F
Fatih • couple • pl
7
2026-09-13 • via Nuitee
A
Adelivete • solo_traveller • br
10
Pros:

O atendimento dos funcionários foi excelente. Atendiam com muita alegria e agradecidos por estarmos visitando Cusco.

2026-09-12 • via Nuitee
C
Carolina • couple • pe
10
2026-09-10 • via Nuitee
A
antonella • solo_traveller • it
7
Pros:

La centralità della posizione, la vista e la struttura tradizionale. Staff molto gentile e disponibile

Cons:

Il primo giorno siamo rientrati alle 17 dopo un'escursione impegnativa (pickup alle 5) e la stanza non era ancora stata rifatta, l'addetto alle pulizie ci ha chiesto di tornare più tardi.

2026-09-10 • via Nuitee
M
melquilkopez • solo_traveller • us
10
Pros:

Location

Cons:

Todo bien

2026-09-09 • via Nuitee
R
Rogério • couple • br
9
Excelente localização.
Pros:

Cama e café da manhã.

Cons:

Não foi possível utilizar a jacuzzi pq a tampa do ralo não estava disponível!

2026-09-08 • via Nuitee
D
Daniel • solo_traveller • uy
8
Buen desayuno
Pros:

La habitación con balcón y el desayuno

Cons:

Se sentía todo de las habitación vecinas

2026-09-08 • via Nuitee
L
Leila • couple • br
9
Maravilhosa estadia no centro principal de Cusco a poucos passos da Catedral
Pros:

A localização central , e a estrutura do hotel
Ganhamos de cortesia um upgrade de quarto com varanda e vista espetacular para a cidade

Cons:

O café da manhã poderia ter mais frutas

2026-09-07 • via Nuitee
M
Morgan • couple • us
8
Would stay again.
Pros:

Location and view were incredible, interior was gorgeous.

Cons:

Check in was delayed by an hour which put us in a tricky position without prearranged tours, and staff wasn’t too friendly or helpful, but they may have been stressed.

2026-09-07 • via Nuitee
A
Armin • solo_traveller • de
10
2026-09-07 • via Nuitee
M
María • extended_group • co
9
Gran lugar
Pros:

Muy bien ubicado, el personal muy amable y el desayuno muy completo

Cons:

Nada

2026-09-06 • via Nuitee
K
Kurt • solo_traveller • at
10
Super Lage mit cool Hacienda Architektur
Pros:

Super Lage in der Naehe vom Plaza del Armas / Hauptplatz. Sehr nett historisches Gebaeude und auch innen noch immer im Hacienda Style. Das Fruehstueck war reichhaltig. Alles bestens.

2026-09-05 • via Nuitee
A
Anabel • solo_traveller • es
9
Pros:

Hotel céntrico con habitaciones grandes y luminosas y camas muy cómodas. De estilo colonial, tiene 2 patios donde dan algunas habitaciones.
El desayuno bufet variado y completo y hacen huevos como se prefieran al momento.
El personal es muy amable.

Cons:

Es un poco laberinto encontrar las habitaciones

2026-09-02 • via Nuitee