Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Hidden charges
Room refurbishment necessary

Categories

Cleanliness
8.19
Multiple reviews indicated cleanliness issues, specifically mentioning a lack of deep cleaning and dusty rooms.
Service
9.66
Most reviews highlighted that the staff were friendly and helpful, enhancing the service experience.
Location
9.7
The location received consistent praise for being excellent and central.
Room Quality
8.15
Some reviews noted rooms needed refurbishment, while others appreciated spaciousness.
Amenities
8.18
Lack of basic essentials and comments on internet connectivity suggest areas needing improvement.
Value for Money
8.14
Mentioned hidden charges and inadequate value were concerns that impacted perceptions.
Food and Beverage
9.19
No direct mentions of food quality, but some positive sentiments about cafe options were provided.
Overall Experience
9.16
While some reviews were mixed, overall sentiment remained positive based on location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:30

Property Description

Historic Charm and Elegance

Royal Albert Boutique Hotel, a beautifully restored heritage-listed building from 1913, offers spacious accommodation with elegant mahogany furniture and original oil paintings. The wide corridors and high ceilings add to the historic charm.

Central Location

Situated in the heart of Brisbane CBD, guests are just steps away from Queen Street Mall, Albert Street restaurants, and a short walk to South Bank Parklands. With Roma Street Station nearby, exploring the city is convenient.

Modern Comforts

Enjoy modern amenities in every room, including air-conditioning, LCD TV, and kitchen facilities. The 24-hour reception ensures a seamless stay for all guests.

Book your stay at Royal Albert Boutique Hotel for a perfect blend of history and luxury.

Important information:

Please note that there is a 3.5% charge when you pay with an American Express, Diners Club or JCB credit card.

Please note that Royal Albert Hotel requires a credit card pre-authorization upon check in to cover any incidental charges.
These are as follows:
Deluxe Queen Room - AUD $200
One Bedroom Suite - AUD $200
Two Bedroom Suite - AUD $200
Penthouse Apartment - AUD $500

Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

Please note that all vehicles must be no more than 5.9 feet high, and under 2 tonnes in weight (length restrictions also apply). If you are arriving by car, please contact Royal Albert Hotel for more information, using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 6389 reviews
Cleanliness: 8.19
Service: 9.66
Location: 9.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.16
R
Rie • couple • jp
9
広くて心地よい雰囲気でくつろげる
Pros:

スタッフが親切でフレンドリー。
歴史的な建物で館内の雰囲気が良く、部屋がとても広い。
ロケーションが最高で、どこへでも歩いて行ける。
中心部にあるのに外は騒がしくなく、良く眠れた。

Cons:

シャワー。歴史的な建物なので改善が難しいと理解はできるし、もしかしたらこの部屋だけかもしれないが。
> シャワーの水量が少ない。
> シャワーの温度調節が難しい
水と温水の蛇口が別で、水量の少ない中、ちょうど良い温度に調整するのが非常に難しかった。（急に熱湯になったり、水になったり）
1日目は水のシャワー、２日目でようやく、ちょうど良い温度に設定するコツを得たが、調節するために毎回水をムダに使ってしまう。

2026-06-19 • via Nuitee
Y
Yui Chi • family_with_children • au
6
Pros:

Location and price

Cons:

Room cleaning such as floor mat

2026-06-19 • via Nuitee
L
Liu HongJian • family_with_children • cn
10
2026-06-18 • via Nuitee
N
Nicholas • couple • pl
4
We will not stay again
Cons:

The first room on 5th. floor had no internet working. One light in bathroom didn't work, the bed side lamp shades were broken, and the general condition was more like a 2 star than 4 star. We were moved to a better room on the 2nd. floor. The internet worked - albeit slowly. One light by bed didn't work, and I went to reception to find a replacement bulb as the two employees whom I had informed couldn't be bothered to replace it. This hotel is badly managed based on our experience. We have stayed many times over a few years, and each time the standard seems lower. I complained about the internet a year or so ago, and the reply was that the internet is complimentary so it sometimes does and sometimes not. That answer sums up the management to me. We have stayed on small islands in the middle of the Pacific, and the internet works much faster. This hotel is in the middle of Brisbane City! They cannot be bothered. We will not stay here again.

2026-06-18 • via Nuitee
D
Dale • solo_traveller • au
10
2026-06-18 • via Nuitee
M
Monika • solo_traveller • de
7
2026-06-18 • via Nuitee
D
Dave • solo_traveller • au
7
Great location. Older style rooms.
Pros:

Good sized living area. Great shower pressure. Excellent location. Good cafe out front. Reasonably quiet.

Cons:

Old TVs without apps or casting. No TV remote in the bedroom. Instructions on parking before we arrived would have been very useful - had to call up to find out. Older style.

2026-06-17 • via Nuitee
M
Monique • solo_traveller • au
10
2026-06-17 • via Nuitee
K
Karen • solo_traveller • au
10
Pros:

Felling like a queen for 1 day

Cons:

Leaving

2026-06-17 • via Nuitee
S
Shaaren • extended_group • au
8
Great location and beautiful rooms
Pros:

Appartment was lovely but no working phone, no mini bar wine or any wine available from room service.
Beautiful bathrooms but no foot towels.

Cons:

There was no parking just shopping centre parking.
I asked for two single beds in one bedroom, confirmed over the phone before the stay but only king and queen beds available so my friends had to share. Was told they can never set up single beds.
If I stayed again I would make sure I had everything they are missing.

2026-06-17 • via Nuitee
P
paul • family_with_children • au
7
2026-06-17 • via Nuitee
J
John • couple • au
9
2026-06-16 • via Nuitee
S
Samantha • family_with_children • au
9
Great location, great staff and fantastic stay
Pros:

Very central to all shopping and amenities

Cons:

N/a

2026-06-15 • via Nuitee
C
Coleen • solo_traveller • au
7
Delightful property ideally located in the city within easy walking distance to the Mall, ferry services, Central Statio
Pros:

Location & the charm of an older property

Cons:

There are 2 sets of internal stairs in the unit. While both are only 3 or 4 steps (can’t remember) they were carpeted & without hand rails. For anyone who’s a little unsteady on their feet (as I am) or who has even minor mobility issues, they are a bit daunting, particularly given one set leads from bedroom to toilet/bathroom.

2026-06-15 • via Nuitee
R
Roger • couple • nz
7
Cons:

Reception was bit frosty

2026-06-15 • via Nuitee
A
Ann • solo_traveller • nz
8
Pros:

Excellent location one street over from the Queen St Mall.
Huge rooms in a heritage building. The bed was very comfortable and I loved the walk in shower. The room was super quiet with blackout curtains which made it easy to sleep well.

Cons:

The internet connection was very intermitent and dropped frequently. I was informed of this when I enquired about the login/password details but thought I would give it a try.

2026-06-15 • via Nuitee
M
Meagan • couple • au
8
Pros:

I personally really like this old hotel, it is quiet and the beds are comfortable, plentiful hot water and excellent location.

Cons:

I have stayed here 4 times and the wifi just didn’t ever work, needs attention. In numerous rooms a/c panels don’t allow good range of heating

2026-06-13 • via Nuitee
J
Janet • couple • gb
8
2026-06-12 • via Nuitee
A
April • couple • au
1
Dont do it!
Cons:

Completely disappointed and your profile was misleading . I booked after an hour of reading different profiles and reviews. Seeking something nice with a friend. Has to say major construction on the ad.. Eg cutting wet cement loud…and not being funny offer ear plugs. Dont advertise parking when you don’t have it! Parking solution is not a good one Eg call in to reception first, as there is nowhere to pull in and you have to then do a full lap to get back to the parking.

2026-06-12 • via Nuitee
B
Blake • couple • au
9
2026-06-12 • via Nuitee