Empress Inn and Suites by the Falls

Hotels
6.3 (1540 reviews)
5951 Clark Avenue , Niagara Falls , ca
+1 905-356-3700

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty conditions
Uncomfortable beds

Categories

Cleanliness
4.26
Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.
Service
8.23
Staff were described as friendly and helpful, though there were mentions of unprofessionalism.
Location
8.27
Proximity to attractions such as Niagara Falls was a consistent positive note.
Room Quality
5.22
Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.
Amenities
6.25
Basic amenities were available, though some technical issues were noted.
Value for Money
6.71
Mixed opinions on value, with some guests feeling charges were not as advertised.
Food and Beverage
5.26
Limited comments, but lack of breakfast noted as a disservice.
Overall Experience
6.23
Overall experience was negatively impacted by clean and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Important information:

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CAD 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 1540 reviews
Cleanliness: 4.26
Service: 8.23
Location: 8.27
Room Quality: 5.22
Amenities: 6.25
Value for Money: 6.71
Food and Beverage: 5.26
Overall Experience: 6.23
N
nancysH2284SM • Couples
2
Not good
Pros:

Was not nice , there was a big fight outside our door. Only 1 towel for 2 people , the mattress was sunk in the middle and after we arrived we paid all that money we had to pay to park our car ??? on the property. When we checked in there was 1 person on the desk many, many people trying to check in . Things were not explained when we made the reservation

2026-07-25 • via Tripadvisor
S
Sylviane • solo_traveller • fr
1
Plus nul que cela … impossible
Pros:

L’emplacement

Cons:

On m’attribue une chambre dont le bouton de la climatisation était cassé. Il a fallu que je râle pour en avoir une autre, la seconde chambre s’était la douche qui ne fonctionnait pas …une honte cet établissement

2026-07-25 • via Nuitee
W
William • solo_traveller • us
9
2026-07-24 • via Nuitee
M
Mesa • solo_traveller • ca
5
Pros:

Its Clean

Cons:

The TV its not connected on internet.

2026-07-24 • via Nuitee
J
Josephine • family_with_children • ca
8
2026-07-24 • via Nuitee
A
Aslamzada • extended_group • ca
10
2026-07-23 • via Nuitee
M
Mohammad Asif • family_with_children • ca
1
Very disappointing stay with rude service, a dirty room, and I would not recommend this hotel to any
Pros:

The only positive thing was that the hotel is close to Niagara Falls. Other than the location, I did not enjoy my stay because the service and the condition of the hotel were very disappointing.

Cons:

This was the worst hotel experience I have ever had. The receptionist was rude and refused to show me where my room or the parking area was, even though it was my first time in Niagara Falls and I asked politely for help. He simply told me to pay, take the keys, and find everything myself. The room was dirty, the property did not feel safe, and the customer service was unacceptable. Hotels should have staff available to assist guests, especially first-time visitors.

2026-07-23 • via Nuitee
H
Halstead • extended_group • ca
8
Would definitely book again with my teens. A good value for an older motel
Pros:

Handy location, very walkable to the OLG concert and casino AND clifton hill.

Cons:

Pay extra for parking...a little disappointed with 3 rooms booked 1 car per room wasnt included (apparently it was stated in fine print)

2026-07-23 • via Nuitee
E
Emad • couple • ca
3
You get what you pay for.
Pros:

The location was good.
The room had a fridge and microwave.
Staff were helpful.

Cons:

Wasn't clean.
The towels were stained even the extra ones.
The sheets were stained.
The room was dusty.
The corners hadn't been cleaned for a while.
The room didn't have a hair drier and we had to ask for it.

2026-07-23 • via Nuitee
R
Rajkumary • solo_traveller • gb
5
Pros:

Friendly and helpful night staff.

Cons:

I wasn't expecting this layout as I from London. Inn is still like a hotels. Maintance.of property standards are still very high...

2026-07-21 • via Nuitee
M
mingzhu • couple • au
5
Cons:

房间烧水壶都没有，要到前台倒开水

2026-07-21 • via Nuitee
N
Nanditha • solo_traveller • ca
3
Pros:

The location is good.

Cons:

Bed is not comfortable and washroom is smelly

2026-07-21 • via Nuitee
L
Lan • family_with_children • ca
7
2026-07-21 • via Nuitee
A
Abou Houssam • solo_traveller • ca
10
2026-07-20 • via Nuitee
K
Kazuyuki • solo_traveller • ca
8
2026-07-20 • via Nuitee
N
nogaye • family_with_children • ca
5
2026-07-19 • via Nuitee
S
Sabrina • solo_traveller • ca
7
Pros:

Location and it was family room ( the room size worked for my kids and I )

Cons:

Sheets could of been cleaner

2026-07-19 • via Nuitee
R
Rime • couple • ca
1
2026-07-18 • via Nuitee
M
manikandans931 • Solo travel
2
scam hotel
Pros:

dont ever think of staying this horrible ghost house . its a scam hotel they tried to loot money from your pocket . be aware and stay away from this property ..

2026-07-17 • via Tripadvisor
N
Nilima • extended_group • ca
8
Good
Pros:

Nice

Cons:

Shower tap

2026-07-17 • via Nuitee