Empress Inn and Suites by the Falls

Hotels
6.3 (1497 reviews)
5951 Clark Avenue , Niagara Falls , ca

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Fax/photocopying
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty conditions
Uncomfortable beds

Categories

Cleanliness
4.26
Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.
Service
8.23
Staff were described as friendly and helpful, though there were mentions of unprofessionalism.
Location
8.27
Proximity to attractions such as Niagara Falls was a consistent positive note.
Room Quality
5.22
Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.
Amenities
6.25
Basic amenities were available, though some technical issues were noted.
Value for Money
6.71
Mixed opinions on value, with some guests feeling charges were not as advertised.
Food and Beverage
5.26
Limited comments, but lack of breakfast noted as a disservice.
Overall Experience
6.23
Overall experience was negatively impacted by clean and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Important information:

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CAD 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 1497 reviews
Cleanliness: 4.26
Service: 8.23
Location: 8.27
Room Quality: 5.22
Amenities: 6.25
Value for Money: 6.71
Food and Beverage: 5.26
Overall Experience: 6.23
O
Ong • family_with_children • ca
5
you get what you pay for
Pros:

location is walking distance from the falls

Cons:

bathroom is very dark and very clean., the main lobby the car park looks like a garage

2026-05-25 • via Nuitee
O
Olakunle Ayorinde • couple • ca
9
Nice experience
Pros:

The location is spot on

Cons:

After paying that much, having to pay for parking

2026-05-25 • via Nuitee
M
Muhammad • family_with_children • ca
7
2026-05-25 • via Nuitee
M
Maria Palazzolo • solo_traveller • ca
1
Pros:

Nothing

Cons:

Everything

2026-05-25 • via Nuitee
S
Sabrina • couple • ca
4
2026-05-24 • via Nuitee
D
Dinky • extended_group • ca
8
2026-05-24 • via Nuitee
I
Ismail • solo_traveller • ca
10
2026-05-23 • via Nuitee
J
Jennifer • family_with_children • ca
5
Not very comfortable and the price was high for what we received.
Pros:

I liked the place because it was close to the attractions.

Cons:

I didn't like it because the bed didn't feel very cool. I felt like bugs were crawling on my legs.

2026-05-21 • via Nuitee
M
Mathushan • extended_group • gb
1
Total shit
Pros:

Nothing

Cons:

Better shut down this business

2026-05-19 • via Nuitee
S
Shrestha • solo_traveller • ca
6
2026-05-18 • via Nuitee
M
Marie eve • couple • ca
5
Pros:

Emplacement

Cons:

Être oubliger de payer en 3 transactions une pour la chambre une pour le
Dépôt et une pour le
Parking

2026-05-18 • via Nuitee
J
Jason • solo_traveller • ca
6
2026-05-17 • via Nuitee
I
ifaket • couple • al
6
2026-05-13 • via Nuitee
M
MacKenzie • family_with_children • ca
3
Mid
Pros:

Good location, clean room, reasonable price

Cons:

TV didn't work, lobby smells so bad you can't breathe, took my $100 deposit and never gave it back. Kinda disappointed

2026-04-23 • via Nuitee
S
Siham • family_with_children • us
3
2026-04-20 • via Nuitee
L
Lewis • family_with_children • us
5
Only stayed 1 night but again, can’t really leave a horrible review when we knew it wasn’t suppose to be this grand pla
Pros:

Location, fridge works, at least the sink and toilet worked and the bathtub wasn’t horrible.

Cons:

I know what I paid for. I can’t complain too much. It should be cleaner, the draw should work, the microwave should rotate when on, I shouldn’t seem dust older then me on the floor and paintings, the remote should match the tv at least, but it was a non leaky roof, door locks, and location is really good.

2026-04-05 • via Nuitee
W
W116AYcolinj • Family
2
Do Not Go
Pros:

The service at this motel is horrible. First off the heater in the room was not working and the front desk sent a repairman who was unable to get the heater working. He did provide a portable heater but it was not strong enough to heat up the whole room. As a result I was forced to sleep with my seater on as the room was very cold. I was also instructed not to leave the heater on with the bathroom light on because it might blow the fuse. The second issue is the TV would not work with the remote that was povided. The toilet paper provided was one ply. Too many issues.

2026-03-03 • via Tripadvisor
V
Vikki • family_with_children • ug
5
Not up to expectations
Pros:

Location was good

Cons:

Rooms were too cold, heaters were very low throughout the night. Also, the staff in the night at check in was very unfriendly

2026-02-23 • via Nuitee
D
Delano • extended_group • ca
9
2026-01-26 • via Nuitee
M
Mylene • couple • ca
7
The stay was fine
Pros:

The room is clean. Matreds and bed sheet smells clean. Bathroom is clean too

Cons:

Only one pillow per person. Pillow low quality, neck was sore when i woke up. But all in all it was a decent stay

2026-01-19 • via Nuitee