Empress Inn and Suites by the Falls

Hotels
6.3 (1632 reviews)
5951 Clark Avenue , Niagara Falls , CA
+1 905-356-3700

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty conditions
Uncomfortable beds

Categories

Cleanliness
4.26
Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.
Service
8.23
Staff were described as friendly and helpful, though there were mentions of unprofessionalism.
Location
8.27
Proximity to attractions such as Niagara Falls was a consistent positive note.
Room Quality
5.22
Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.
Amenities
6.25
Basic amenities were available, though some technical issues were noted.
Value for Money
6.71
Mixed opinions on value, with some guests feeling charges were not as advertised.
Food and Beverage
5.26
Limited comments, but lack of breakfast noted as a disservice.
Overall Experience
6.23
Overall experience was negatively impacted by clean and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Important information:

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

6.3
Based on 1632 reviews
Cleanliness: 4.26
Service: 8.23
Location: 8.27
Room Quality: 5.22
Amenities: 6.25
Value for Money: 6.71
Food and Beverage: 5.26
Overall Experience: 6.23
R
rechnitzer • solo_traveller • us
7
Pros:

It was near everything and we can walk there.

Cons:

The sheets had stains in it and more comfortable pillows.

2026-09-19 • via Nuitee
A
Adrian • solo_traveller • ca
8
2026-09-15 • via Nuitee
Z
Zhylenko • couple • ca
9
2026-09-15 • via Nuitee
R
Robert • solo_traveller • us
1
2026-09-15 • via Nuitee
P
paolo • solo_traveller • it
4
2026-09-14 • via Nuitee
M
Markella • solo_traveller • cy
4
Very poor for hotel. Was likely a motel,not a hotel. Didn't have a wardrobe.
2026-09-12 • via Nuitee
M
Mardi • couple • au
6
Pros:

Proximity to The Falls

Cons:

No utensils in the room

2026-09-09 • via Nuitee
K
Kristal • family_with_children • ca
8
2026-09-08 • via Nuitee
M
Mohammad • family_with_children • us
1
Pros:

furniture was old and the bed is not comfort, room is smell bad, they ask to pay 15$ for parking inside the Motel.

Cons:

every thing is bad, Staff, room the only thing is good the location

2026-09-08 • via Nuitee
L
Leonie • family_with_children • ca
4
2026-09-07 • via Nuitee
S
Syed • family_with_children • us
5
Vocation
Pros:

Its cheaper rate and good

Cons:

Low price

2026-09-05 • via Nuitee
M
Mohsin • solo_traveller • ca
7
2026-09-02 • via Nuitee
Z
Zoltán • family_with_children • hu
1
Rossz
Cons:

Készpénzzel fizettem,és azt jelölték be a bookingon hogy nem voltam ott és levonták a pénzt ,Kétszer fizettem!

2026-09-02 • via Nuitee
L
Le Roux • extended_group • ca
2
Plus jamais
Pros:

C'est à 20 minutes à pied des chutes

Cons:

Le motel qui était sale, l'odeur était bizarre, et en plus un cafard était caché sous le frigo...

2026-09-02 • via Nuitee
K
Keith Dalley • solo_traveller • us
7
Would look for other options, but wouldn't rule out staying again.
Pros:

Location is the positive

Cons:

I was surprised by a person night parking fee. When returning to the hotel after exploring there was no parking available because they let people pay to park while exploring the area.

2026-09-01 • via Nuitee
B
Beverly • couple • ca
10
We had a very nice weekend, not much to complain about.
Cons:

The carpets need to be replaced, linoleum is great and easy to clean.

2026-09-01 • via Nuitee
D
Doug • extended_group • ca
6
last minute booking for emergency work crew on a long weekend. Overcharged for cleaning
Cons:

overcharged for cleaning

2026-08-31 • via Nuitee
K
karen • family_with_children • ca
8
2026-08-29 • via Nuitee
S
Sonia Mercedes • solo_traveller • pe
7
Pros:

La ubicación

Cons:

La limpieza

2026-08-29 • via Nuitee
A
Ahmada • family_with_children • fr
4
2026-08-28 • via Nuitee