Empress Inn and Suites by the Falls

Hotels
6.3 (1514 reviews)
5951 Clark Avenue , Niagara Falls , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty conditions
Uncomfortable beds

Categories

Cleanliness
4.26
Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.
Service
8.23
Staff were described as friendly and helpful, though there were mentions of unprofessionalism.
Location
8.27
Proximity to attractions such as Niagara Falls was a consistent positive note.
Room Quality
5.22
Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.
Amenities
6.25
Basic amenities were available, though some technical issues were noted.
Value for Money
6.71
Mixed opinions on value, with some guests feeling charges were not as advertised.
Food and Beverage
5.26
Limited comments, but lack of breakfast noted as a disservice.
Overall Experience
6.23
Overall experience was negatively impacted by clean and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Important information:

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CAD 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 1514 reviews
Cleanliness: 4.26
Service: 8.23
Location: 8.27
Room Quality: 5.22
Amenities: 6.25
Value for Money: 6.71
Food and Beverage: 5.26
Overall Experience: 6.23
A
Aamir • solo_traveller • ca
10
2026-06-27 • via Nuitee
O
olivier • solo_traveller • ca
4
Pros:

Proximité de tout

Cons:

Les employer, les frais de stationnement wt la qualité des chambres. Il y a même eu une arrestation le soir ou nous étions présent.

2026-06-25 • via Nuitee
T
Thida • family_with_children • ca
6
2026-06-25 • via Nuitee
N
Nitin • couple • ca
1
2026-06-22 • via Nuitee
M
Mitul • extended_group • ca
5
Cons:

shower was not working properly. no one came to attend/repair

2026-06-22 • via Nuitee
C
Christoph • solo_traveller • de
5
Übliche abzock Motel an Niagara Fällen
Pros:

Hatte geschrieben das ich erst später ankomme , keine Antwort auf Mail . Keiner da bei Ankunft nur Oma ( spricht kein english ) wollte das ich abhaue trotz bezahlte Buchung . Hab mich dumm gestellt und 45 min gewartet dann ksmm jemand und hat mir ein Zimmer gegeben .

Cons:

Bettwanzen , Bett stinkt , Zimmer eigentlich ok nur konnte ich nicht in betteäsche liegen , hat gejuckt , hab dann auf Handtuch geschlafen

2026-06-21 • via Nuitee
G
Gerson • solo_traveller • ca
5
2026-06-18 • via Nuitee
S
singh • couple • ca
7
2026-06-15 • via Nuitee
R
Rajesh • family_with_children • ca
3
Not good for family
Pros:

Wash room tab was broken
Found spider web and spider in the room

2026-06-15 • via Nuitee
A
Antonio • family_with_children • br
8
Ok
Pros:

Localização excelente

2026-06-10 • via Nuitee
S
Silvia • family_with_children • us
8
2026-06-08 • via Nuitee
M
Muhammad • family_with_children • ca
7
2026-05-25 • via Nuitee
O
Ong • family_with_children • ca
5
you get what you pay for
Pros:

location is walking distance from the falls

Cons:

bathroom is very dark and very clean., the main lobby the car park looks like a garage

2026-05-25 • via Nuitee
O
Olakunle Ayorinde • couple • ca
9
Nice experience
Pros:

The location is spot on

Cons:

After paying that much, having to pay for parking

2026-05-25 • via Nuitee
M
Maria Palazzolo • solo_traveller • ca
1
Pros:

Nothing

Cons:

Everything

2026-05-25 • via Nuitee
D
Dinky • extended_group • ca
8
2026-05-24 • via Nuitee
S
Sabrina • couple • ca
4
2026-05-24 • via Nuitee
I
Ismail • solo_traveller • ca
10
2026-05-23 • via Nuitee
J
Jennifer • family_with_children • ca
5
Not very comfortable and the price was high for what we received.
Pros:

I liked the place because it was close to the attractions.

Cons:

I didn't like it because the bed didn't feel very cool. I felt like bugs were crawling on my legs.

2026-05-21 • via Nuitee
M
Mathushan • extended_group • gb
1
Total shit
Pros:

Nothing

Cons:

Better shut down this business

2026-05-19 • via Nuitee