Reef Gateway Apartments

Hotels
8.4 (766 reviews)
239 Lake Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Parking
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Safety deposit box
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Cons:
Cleanliness issues noted on arrival
Outdated and rundown aspects mentioned

Categories

Cleanliness
7.56
Some reviews indicated cleanliness issues upon arrival, such as crumbs on the table.
Service
9.03
Several reviews highlighted friendly service and helpful staff.
Location
8.57
Location received positive mentions for convenience and accessibility.
Room Quality
8.52
Rooms were described as clean, comfortable, and well-presented.
Amenities
8.55
Good amenities like a swimming pool and washing machine were frequently mentioned.
Value for Money
8.41
Many reviewers felt they received good value for their stay.
Food and Beverage
8.06
Only limited comments regarding food; chips and chocolates were a pleasant arrival surprise.
Overall Experience
8.53
Most guests reported a positive and enjoyable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:58

Property Description

Convenient Location
Reef Gateway Apartments, a mere 15-minute stroll from Cairns' city center, offers self-contained accommodation with a touch of tranquility.

Relaxing Amenities
Enjoy the outdoor saltwater pool, BBQ facilities, and free Wi-Fi during your stay at Reef Gateway. Unwind in the spa pool or on your own private patio or balcony.

Abundant Guest Facilities
With air-conditioned apartments featuring modern amenities, kitchen, and laundry facilities, Reef Gateway ensures a comfortable stay. Benefit from free undercover car parking and proximity to the Cairns Esplanade and Trinity Bay.

Experience the best of Cairns at Reef Gateway Apartments. Book your stay now for a memorable getaway.

Important information:

Please note that all apartments are individually furnished, and the photos are only to be used as a guide.

Guests arriving outside reception hours must inform the hotel in advance to arrange an after-hours check-in (charges may apply). Guests who arrive outside reception hours without prior arrangement with the hotel will be charged AUD $30.00. Contact details can be found on the booking confirmation.

Please note that the apartments will not be serviced during your stay.

When traveling with pets, please note that an extra charge of AUD 10 per night applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People 4 years old and over stay for AUD 30 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 766 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.41
Food and Beverage: 8.06
Overall Experience: 8.53
D
Dominika • extended_group • pl
10
Pros:

Very good location, parking, wi fi works well, there is swimming pool and self check in.

Cons:

Nothing comes to my mind. The apartment was really nice.

2026-05-29 • via Nuitee
R
Rabindra • family_with_children • au
8
2026-05-28 • via Nuitee
M
Maree • extended_group • nz
6
Pros:

The pool area. Was restful.

Cons:

It was fine. Value for money.

2026-05-27 • via Nuitee
R
Roselin • extended_group • au
10
Great place to stay, free off street parking. Why haven’t we heard about Reef Gateway before now :)
Pros:

It had everything in the kitchen that you’d need to cook a meal. Lovely hair dryer (loose in the cupboard) nit the little ones you sometimes find attached to the wall.
Even had a bunch of snacks in the coffee table plus a huge size milk carton in the fridge.
We asked for ground floor and they obliged our request.

Cons:

Nothing not to like!!

2026-05-26 • via Nuitee
M
MARIEL ANDREA • family_with_children • ar
9
Muy lindo y comodo
Pros:

Estuvimos muy cómodos. Nos recibió un Sr nos regalo botellitas de agua y nos dio algunas indicaciones Pudimos guardar las valijas y entrar antes Todo muy bien Lo recomiendo

2026-05-16 • via Nuitee
L
Lisa Castors • solo_traveller • au
8
2026-05-10 • via Nuitee
K
KALPESH • family_with_children • in
9
excellent
Pros:

The room was clean with decent size, it had all the required facilities for a good family vacation and for people looking to cook at the apartment. The check in and check out process was very easy. We wanted early checkin and based on our information the rooms were ready when we arrived. The day of our check out was a very rainy day and we needed some extra time in the room and the host agreed very happily saying its raining so please take your time.. they were very accomodating and helpful. Wifi was also amazing. The promenade and all check in points for the cruise were around 1.5 kms from the apartment and easily walkeable.... we loved our stay

Cons:

Nothing as such.

2026-05-06 • via Nuitee
C
Catherine • family_with_children • au
10
Pros:

Everything

2026-05-05 • via Nuitee
T
Tony Rose • solo_traveller • au
9
2026-05-05 • via Nuitee
K
Karen • solo_traveller • au
10
Pros:

What I love the most , is the large walk in shower. I take care of my disabled Adult son, and most times have to take him with us ( Mum n Dad) where we go. Easy to walk in and scrub him.

Cons:

The bed is abit hard for my back.

2026-05-04 • via Nuitee
D
Dr. Verena • couple • de
4
Pros:

Lage recht zentral, allerdings direkt gegenüber Krankenhaus, dadurch sehr laut auch nachts.
Waschmaschine vorhanden, Küche ganz gut ausgestattet.

Cons:

Balkon und Schlafzimmer zur Straße mit Blick auf Krankenhaus, sehr laut.
Teilweise sehr abgenutzte Einrichtungen, dicker Staub auf dem Ventilator, verrostete Lampen, kaputte Gardinen, defekter Backofen und heraushängende Steckdose.
Balkontür vom Schlafzimmer aus ließ sich nicht öffnen.

2026-05-04 • via Nuitee
B
Beatrix • family_with_children • de
9
2026-05-03 • via Nuitee
H
HUI CHING • extended_group • sg
8
Clean and comfortable
Pros:

Clean

Cons:

Nothing

2026-04-29 • via Nuitee
T
Tom • family_with_children • au
8
2026-04-28 • via Nuitee
J
Jade • extended_group • au
9
Great location, lovely staff!
Pros:

We were visiting the hospital and the location could not have been more perfect. The apartment was clean and comfortable, and had all the basics for tea, (instant) coffee, and cooking. The staff were wonderful and very accommodating.

Cons:

My only (minor) criticisms are that there was not enough hot water for 4 people to shower close together, and we only had 3 forks in the apartment for a 4 person stay (we only discovered this late on our last night, otherwise I’m sure the staff would have happily provided another as they were extremely accommodating and helpful otherwise).

2026-04-27 • via Nuitee
V
Vaughan • extended_group • au
8
2026-04-19 • via Nuitee
W
Wendy • extended_group • au
9
Very enjoyable.
Pros:

It was roomy and very clean. The manager was very nice.
Easy drive to all attractions.

2026-04-17 • via Nuitee
S
Susan • solo_traveller • au
7
2026-04-16 • via Nuitee
M
Melissa • extended_group • au
9
An enjoyable apartment & comfortable place to stay with parking space
Pros:

Good location as fairly central, opposite the hospital -lovely clean & comfortable apartment & helpful staff. Restaurants near by. Parking space was needed due to the hospital.

Cons:

-

2026-04-13 • via Nuitee
• extended_group • au
8
2026-04-12 • via Nuitee