JW Marriott Indianapolis

Hotels
•
JW Marriott Hotels & Resorts
9 (1261 reviews)
10 South West Street , Indianapolis , US
+1 317-860-5800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Low floor view concerns

Categories

Cleanliness
9
The hotel maintained exceptional cleanliness despite large crowds.
Service
9.5
Staff demonstrated outstanding service; multiple mentions of friendly and helpful staff.
Location
9
Conveniently located near museums and stadiums, providing an enjoyable stay.
Room Quality
9
Rooms were described as large, quiet, and comfortable with nice views.
Amenities
9
Available amenities like the Executive Lounge and workout room received positive mentions.
Value for Money
8.5
Overall value was good, especially considering the service and location.
Food and Beverage
9
Breakfast service was highly praised for its quality.
Overall Experience
9
Guests expressed a strong likelihood of returning, indicating high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:45

Property Description

Prime Location and Connectivity

Connected to the Indiana Convention Center and Lucas Oil Stadium via indoor walkway bridge, this contemporary hotel in downtown Indianapolis offers unparalleled convenience for business and leisure travelers alike.

Luxurious Accommodations and Dining Options

Each room at JW Marriott Indianapolis features a 40-inch flat-screen LCD TV, premium cable channels, and upscale amenities like an iPod docking station and coffee maker. Indulge in exquisite dining at OP Italian or unwind at High Velocity with a variety of beverages. 24-hour in-room dining is also available for ultimate comfort.

State-of-the-Art Facilities and Services

With over 103,000 square feet of event space, a large ballroom, modern fitness center, and valet dry-cleaning services, JW Marriott Indianapolis ensures a seamless and enjoyable stay for all guests.

Experience the best of Indianapolis with nearby attractions just a short walk away. Book your stay now and elevate your travel experience at JW Marriott Indianapolis.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

9
Based on 1261 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
T
Tamika • couple • us
10
Amazing
Pros:

Beautiful from the time we pulled in

Cons:

No dislikes

2026-10-29 • via Nuitee
B
Buell • couple • us
8
2026-10-28 • via Nuitee
B
Brenda • extended_group • us
10
2026-10-26 • via Nuitee
A
Angela • extended_group • us
10
Across the street from the Convention Center, walking distance to Lucas Oil Stadium, restaurants
Pros:

Room large, view was great.

Cons:

I reserved 2 rooms with 2 queen beds. When we arrived at 9:00 p.m. they only had 2 rooms with 1 King bed in each room for 6 people. We were upset because the hotel said they had nothing until the next day. Hunter arranged for 2 rollaway beds which were very comfortable for the teenage girls, so the Hotel accommodated us.

2026-10-26 • via Nuitee
B
Brieanna • extended_group • us
6
Served it’s purpose but can’t get past the parking issues
Pros:

Staff was very nice, the bar tender Justin was fantastic and extremely kind

Cons:

Parking garage was terrible and costly

2026-10-25 • via Nuitee
B
Bryan • couple • us
9
2026-10-22 • via Nuitee
J
Joe • couple • us
7
Other than having to snipe hunt to find a parking space and having to sleep on unchanged linens?
Pros:

concierge staff is exceptional

Cons:

parking is atrocious; I checked in @ 15:00 on 9/29/2026. I checked out @ 16:00 on 10/03/2026. The only time my room was cleaned, 10:30 AM 9/30/2026. What's up with that? I requested EVS service before 9:00 AM daily. Apparently my request was not well received, as I received EVS service one time in 5 days.

2026-10-08 • via Nuitee
B
Bernita • couple • us
10
2026-10-07 • via Nuitee
Z
Zablon • solo_traveller • ke
8
Pros:

Silent environment

Cons:

Treated like I was not able yo pay when the card failed to respond at first instance

2026-10-07 • via Nuitee
T
Taylor • solo_traveller • us
10
2026-10-07 • via Nuitee
T
Tao • family_with_children • us
8
2026-09-06 • via Nuitee
M
Madeline • solo_traveller • us
10
I stay was very comfortable. That was greatly enhanced by the kind and helpful staff.
Pros:

Beautiful, specious, clean

2026-09-05 • via Nuitee
M
martyfarty69 • Business • Depew, New York
4
Poor guest experience after the fact.
Pros:

I stayed this week in Room 919 at the JW Marriott Indianapolis for a conference Tuesday through Thursday.

My stay was fine, room was in good shape and relatively modern with all the amenities you need. Location was good for where we were and I really didn't need to travel outside the Hotel for anything as everything I needed was within the facility.

It's advertised as a 4 Star Hotel and while it's nice, I didn't get that vibe. But what I did run into was theft and lack of accountability.

I left Thursday morning around 6am to start my Drive back to WNY ( about 500 Miles ). about 1pm I stopped to grab lunch and went into the trunk of my car and realized I had left some clothes ( Sport Coat / Shirt and Pants ) hanging up in the closet.
Completely my fault and I absolutely realize that it's not the Hotels fault for my stupidity, but they do have a lost and found and I contacted the hotel about 1:15pm ( before anyone else would have been allowed to check in to the room ) and spoke with someone who said he would go and check to find them and there were instructions on how to have them sent back to me.

I received a call about 5 minutes later saying nothing was there !!

I didn't have them and know exactly that due to my own fault I had not grabbed them from the closet..which means one of two things.

Either the person cleaning the room kept them or threw them out.
Or they didn't actually go and check the room and just called to say they did as they didn't magically walk out the room by themselves.

Again, I recognize that leaving them in the room was my fault and I would have arranged to retrieve them but this 4 star Hotel service has failed a guest by either stealing / destroying a persons property without permission, or just plain laziness by the employee at their lost and found.

Disappointing and left a bad taste in my mouth for what is supposedly an upscale hotel.

2026-08-28 • via Tripadvisor
S
Shameeka Johnson • family_with_children • us
9
2026-08-24 • via Nuitee
M
Michelle • couple • us
10
Pros:

Super close to location and super clean. Staff was excellent.

2026-08-16 • via Nuitee
A
Andrew • couple • us
10
2026-08-16 • via Nuitee
T
Tykeith • solo_traveller • us
10
2026-08-13 • via Nuitee
P
Pisces • couple • us
10
Amenities, food, service facilities just perfect
Pros:

Amenities, food, service facilities just perfect

2026-08-11 • via Nuitee
K
kimberly • solo_traveller • us
10
Pros:

Nice location. Friendly staff.

Cons:

All good.

2026-08-10 • via Nuitee
B
Brett • couple • us
10
Perfect location for an event at Lucas Oil Stadium
Pros:

Great location. Very clean and the staff was very friendly and helpful

Cons:

A little pricey but still worth it

2026-08-09 • via Nuitee