Eliana Signature Hanoi Hotel

Hotels
9.3 (3019 reviews)
38 Phố Lò Sũ , Hanoi , VN
+84 24 3829 0555

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Outdated rooms
Smelly passages

Categories

Cleanliness
8.3
Some reviews mentioned outdated rooms and a smell in the passage.
Service
10
Multiple reviews praised the staff as friendly, helpful, and outstanding.
Location
9.8
The location was frequently highlighted as unbeatable and central to attractions.
Room Quality
8.5
Rooms were generally good but some guests mentioned outdated aspects.
Amenities
9.3
Generally good facilities including a breakfast buffet and pleasant rooms.
Value for Money
9.5
Guests indicated a good value for the quality of stay provided.
Food and Beverage
9.4
The restaurant was noted for good food and breakfast options.
Overall Experience
9.6
Overall, guests felt their experience was exceptional, mainly due to the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:27

Property Description

Prime Location in Hanoi
Centrally located in Hanoi, Eliana Signature Hanoi Hotel is just steps away from Thang Long Water Puppet Theater. Explore the vibrant city easily from our doorstep.

Comfortable Accommodation
Enjoy air-conditioned rooms equipped with modern amenities including a minibar, flat-screen TV, and private bathroom. Relax in style and comfort during your stay.

Delicious Dining Options
Start your day right with a buffet, à la carte, or Full English/Irish breakfast at our hotel. Savor delicious meals and fuel up for a day of exploration in Hanoi.

To experience the best of Hanoi, book your stay at Eliana Signature Hanoi Hotel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.3
Based on 3019 reviews
Cleanliness: 8.3
Service: 10
Location: 9.8
Room Quality: 8.5
Amenities: 9.3
Value for Money: 9.5
Food and Beverage: 9.4
Overall Experience: 9.6
S
Stephanie • solo_traveller • fr
7
Pros:

Le personnel était agréable, mais manquait un peu de propreté à mon goût notamment dans les espaces commun.

2026-10-31 • via Nuitee
L
Lauren • solo_traveller • us
9
2026-10-30 • via Nuitee
C
Christin • couple • ca
10
2026-10-29 • via Nuitee
K
Karim • family_with_children • be
10
Pros:

Staff very friendly

2026-10-27 • via Nuitee
A
Alexandra • couple • nl
10
Comfortable, clean and great value for transit stop.
Pros:

We stayed at Eliana Signature Hanoi Hotel during a transit and it was exactly what we needed. Check-in was quick, the room was clean and comfortable, and we slept well before our onward flight.

2026-10-26 • via Nuitee
T
Tondato • couple • it
10
2026-10-26 • via Nuitee
Q
QUYEN • family_with_children • vn
10
Tốt
Pros:

Địa điểm thuận tiện, nhân viên nhiệt tình, bữa sáng ổn, vệ sinh tốt

2026-10-25 • via Nuitee
A
Anh Tuấn • solo_traveller • vn
10
Tuyệt vời
Pros:

Nhân viên rất thân thiện, phục vụ tốt. Phòng sạch sẽ, yên tĩnh. Sát ngay Hồ Hoàn Kiếm

Cons:

Có thể hơi bất tiện cho 1 số người khi không có thang máy đi thẳng lên nhà hàng ở lầu 8 mà chỉ lên lầu 7, rồi từ lầu 7 đi thang bộ lên lầu 8. Tuy nhiên, đối với mình thì không có vấn đề gì.

2026-10-24 • via Nuitee
L
LEVI • couple • il
9
2026-10-24 • via Nuitee
A
Alexandra • solo_traveller • de
10
2026-10-23 • via Nuitee
T
Trevor • family_with_children • au
8
Pros:

A big thanks for the staff organising transport for my partner who was sick before arriving to eliana and taking time to enquire her condition really caring thanks staff

2026-10-23 • via Nuitee
C
Curtis • extended_group • gb
7
Good base for Hanoi
Pros:

Good view with the nice big window. Nice staff. Centrally located. Clean.

Cons:

Door hatch looked like it had been forced off by a forced entry. Strange smell in hallways. Breakfast could be better

2026-10-22 • via Nuitee
F
Florian • family_with_children • de
10
2026-10-21 • via Nuitee
F
Franziska • family_with_children • de
10
Pros:

Super Lage, nettes Personal, geräumiges Zimmer mit großem Fenster.

Cons:

Nichts zu beanstanden

2026-10-21 • via Nuitee
S
SunYoung • couple • us
8
The location is really great.
Pros:

The location was good, but it was way too crowded and noisy. The breakfast was nothing special!

Cons:

The room was way too small, and it wasn't as clean as the photos.

2026-10-21 • via Nuitee
C
Cameron • couple • gb
8
Really good, would recommend for anyone looking for a short stay in Hanoi.
Pros:

Great location, friendly staff and overall a nice building with pretty good facilities.

Cons:

Nothing in particular but in a couple areas it could have been a touch cleaner and it was slightly more expensive than alternatives for the facilities received.

2026-10-19 • via Nuitee
D
Dung • extended_group • vn
10
Pros:

Bữa sáng ngon

2026-10-18 • via Nuitee
U
Ula • solo_traveller • lt
9
Good location, lovely staff
Pros:

Location was very good. The staff is super helpful and friendly. Daily cleaning. My windows were towards the street - it gets silent during the night, lovely surprise :)

Cons:

Not all rooms have Netflix, make sure to check of request before booking if that’s important for you :)
Breakfast…. The hotel rooms are older than in pics, it’s not much worse, but still.

2026-10-18 • via Nuitee
A
Alfred • couple • gb
10
My son and I had the best stay at the Eliana Signature Hotel
Pros:

The hotel is perfectly located in historic district of Hanoi. The rooms are bright and colourful, very spacious, and very clean. The hotel restaurant is on the top floor with a very good breakfast. The hotel staff are fantastic - so fun and friendly. In particular, I would love to thank Rosie. She runs the hotel travel desk. She arranged all of my trips in Vietnam, including Ninh Binh, Ha Long Bay cruise, and Cu Chi tunnel trip in HCMC. She was simply amazing to work with.

Cons:

There is nothing not to love about this hotel!!!

2026-10-18 • via Nuitee
M
Mohammed • couple • ae
9
الاقامة جميله وممتازه
Pros:

الموقع والنظافه كانت جيدة بشكل ممتاز

Cons:

صوت الجيران كان مسموع

2026-10-17 • via Nuitee