Eliana Signature Hanoi Hotel

Hotels
9.3 (2889 reviews)
38 Phố Lò Sũ , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Outdated rooms
Smelly passages

Categories

Cleanliness
8.3
Some reviews mentioned outdated rooms and a smell in the passage.
Service
10
Multiple reviews praised the staff as friendly, helpful, and outstanding.
Location
9.8
The location was frequently highlighted as unbeatable and central to attractions.
Room Quality
8.5
Rooms were generally good but some guests mentioned outdated aspects.
Amenities
9.3
Generally good facilities including a breakfast buffet and pleasant rooms.
Value for Money
9.5
Guests indicated a good value for the quality of stay provided.
Food and Beverage
9.4
The restaurant was noted for good food and breakfast options.
Overall Experience
9.6
Overall, guests felt their experience was exceptional, mainly due to the staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:27

Property Description

Prime Location in Hanoi
Centrally located in Hanoi, Eliana Signature Hanoi Hotel is just steps away from Thang Long Water Puppet Theater. Explore the vibrant city easily from our doorstep.

Comfortable Accommodation
Enjoy air-conditioned rooms equipped with modern amenities including a minibar, flat-screen TV, and private bathroom. Relax in style and comfort during your stay.

Delicious Dining Options
Start your day right with a buffet, à la carte, or Full English/Irish breakfast at our hotel. Savor delicious meals and fuel up for a day of exploration in Hanoi.

To experience the best of Hanoi, book your stay at Eliana Signature Hanoi Hotel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.3
Based on 2889 reviews
Cleanliness: 8.3
Service: 10
Location: 9.8
Room Quality: 8.5
Amenities: 9.3
Value for Money: 9.5
Food and Beverage: 9.4
Overall Experience: 9.6
A
Airina • solo_traveller • my
10
My stay was comfy, staff was accommodating, place was clean, breakfast was good
Pros:

The staff here was so friendly and extra helpful. I really recommend the place, it’s convenient, food was great, the staff was extra generous and make sure all your needs are fulfilled. If I come back I will stay here and I recommend you do the same!

2026-05-30 • via Nuitee
C
CHAN • couple • my
10
Convenient, friendly, strategic location.
Pros:

Friendly staff

2026-05-30 • via Nuitee
G
Gabriel • couple • br
10
2026-05-28 • via Nuitee
S
Suzanne • solo_traveller • au
10
2026-05-28 • via Nuitee
M
Mathilde • couple • fr
10
Sejour parfait, le personnel est adorable et l’hôtel est très bien situé !
Pros:

Le personnel est très agréable et attentionné, la litière est très confortable. Tout était parfait !

2026-05-28 • via Nuitee
K
K. Gatu • solo_traveller • nl
8
2026-05-28 • via Nuitee
P
Philippe • couple • ch
9
2026-05-27 • via Nuitee
B
Bedden • couple • ae
10
Pros:

Lovely people and very nice stay

2026-05-27 • via Nuitee
C
Christophe • family_with_children • my
8
Friendly staff, great location
Pros:

Connecting rooms

Cons:

Noisy due to surrounding civil works

2026-05-27 • via Nuitee
S
Suzanne • extended_group • nc
10
Un séjour inoubliable à Hanoï
Pros:

La proximité du lac Hoam Kiem, dans l’authentique Hanoï, la décoration des chambres, la gentillesse du personnel toujours à notre écoute Jasmine, Mia,Rosie..
Organise nos excursions ( croisière à la baie de Ha Lan avec la compagnie Venus …)
Étant senior, le personnel était aux petits soins
Le petit déjeuner buffet
C’est notre second séjour

Cons:

Rien

2026-05-27 • via Nuitee
D
Dominique • couple • au
7
Good for 1 Night
Pros:

Great location and great staff

Cons:

the room was a bit run down and some mould in bathroom

2026-05-26 • via Nuitee
K
Keshav • couple • ca
10
Excellent stay
Pros:

Location, cleanliness, and staff.

Cons:

None

2026-05-26 • via Nuitee
J
Jelaine • couple • au
10
Fantastic service!!
Pros:

The staff were outstanding. We had a lost bag situation and they helped immensely- highly recommend staying at Eliana Signature Hotel.

2026-05-26 • via Nuitee
K
Kirsty • couple • gb
10
Brilliant stay, staff were fantastic
Pros:

Great location, clean, stylish and good facilities.

Cons:

We hadn’t realised that it had no window in the room but on checking, that is what we booked so was our fault.

2026-05-26 • via Nuitee
G
Guillermo • solo_traveller • es
10
2026-05-25 • via Nuitee
C
CRISTINA • solo_traveller • es
10
Pros:

Great rooms and helpful staff, amazing place

2026-05-25 • via Nuitee
U
Uttiyo • solo_traveller • in
7
2026-05-25 • via Nuitee
C
Chris • couple • au
10
Great for visiting the sites and doing shopping and trying local food and beverage delights. Close to the lake for morni
Pros:

Excellent location clean and comfortable with friendly helpful staff. Special thanks to Rosie and Jessica for their hospitality and professionalism.

Cons:

Everything was good.

2026-05-25 • via Nuitee
O
Oguz Han • solo_traveller • de
10
2026-05-25 • via Nuitee
B
Bernie • couple • sg
7
50/50
Pros:

Location

Cons:

Cleanliness, dusty

2026-05-24 • via Nuitee