Quest on William

Hotels
•
Quest Apartment Hotels
7.9 (615 reviews)
172 William Street , Melbourne , au

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Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inadequate cleaning
Limited amenities

Categories

Cleanliness
6.48
Mixed reviews regarding cleanliness; some apartments were not cleaned well, affecting the overall experience.
Service
8.95
Staff were described as friendly and helpful, contributing positively to the overall stay.
Location
9.49
Very convenient location, with proximity to various attractions and public transport.
Room Quality
7.44
Rooms were of adequate size but some reviews indicated a need for updates and better maintenance.
Amenities
6.97
Limited amenities; issues like insufficient towels and lack of necessary items in the apartment were noted.
Value for Money
7.43
Some value for money concerns due to room quality and amenities, though the location is a key benefit.
Food and Beverage
7.98
No food service mentioned; standard for the area and general expectation.
Overall Experience
8.45
Overall positive experience despite certain drawbacks; location and service were the highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Modern Apartments in Melbourne CBD
Quest on William offers spacious modern apartments in the heart of Melbourne’s CBD. Each studio and apartment features a fully equipped kitchen, laundry facilities, and cable TV. Free high-speed WiFi is available.

Convenient Location
The nearest tram stop is just 10 meters away, providing easy access to popular attractions like Crown Casino, Southbank, and Queen Victoria Market. Bourke Street Mall is only 300 meters from the property, with a variety of dining and entertainment options within walking distance.

Variety of Accommodation Options
Accommodation options at Quest on William range from studios to 1 and 2-bedroom apartments. All kitchens are well-equipped, and separate living areas include an LCD TV and DVD player. Enjoy the comfort of air conditioning, heating, and housekeeping services during your stay.

Book your stay at Quest on William for a convenient and comfortable experience in Melbourne's vibrant CBD.

Important information:

Please note that a 1.5% surcharge applies for payments with credit card.

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note housekeeping service is not included on Sundays or Public Holidays.

Please note that for stays from November 2020 to January 2021, all breakfast rates include a hamper of items for self-cooking in the apartment, subject to availability.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 48 per day.

Location

Guest Reviews

7.9
Based on 615 reviews
Cleanliness: 6.48
Service: 8.95
Location: 9.49
Room Quality: 7.44
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.45
K
Kevin • solo_traveller • au
9
2026-05-23 • via Nuitee
E
Eric • solo_traveller • au
9
2026-05-17 • via Nuitee
A
ariane • extended_group • au
9
2026-05-03 • via Nuitee
G
Genette • solo_traveller • au
8
It was a wonderful place to stay. Will definitely book again next time I need to be in the city.
Pros:

It was so comfortable to have a full kitchen and lounge room.

Cons:

I had to get down on my arthritic knees to plug the bedside lamps in.

2026-05-03 • via Nuitee
K
Karen • couple • au
10
Close to our function. Comfortable & clean.
Pros:

Clean, comfortable, convenient location

Cons:

Nothing

2026-05-03 • via Nuitee
M
Mohammad Saleem • solo_traveller • af
8
2026-05-02 • via Nuitee
K
Kim-Maree • couple • au
8
Perfect for what we needed
Pros:

Very spacious with all amenities
Fantastic location

Cons:

A little noisy because of the tram stop at the front but nothing ear plugs couldn’t fix!

2026-04-28 • via Nuitee
N
Nicole • extended_group • au
9
2026-04-27 • via Nuitee
P
Phillip • couple • au
10
Very pleasant stay, very clean and comfortable
Pros:

Great city location with easy access to everywhere you want to go. Friendly and accommodating staff. Onsite parking was available but limited and a tad expensive per day but great to have the car close by.

Cons:

Everything was great

2026-04-26 • via Nuitee
• family_with_children • au
8
2026-04-26 • via Nuitee
M
mkirwan2026 • NONE • Mooloolaba, Sunshine Coast, Queensland
2
Room service not done
Pros:

Apartment was not vacuumed for 10 days
Tea coffee not replaced
No clean towels
Beds not made
Had to continually as for any service at all

2026-04-23 • via Tripadvisor
R
Rosemarie • family_with_children • au
8
Ideal location and friendly staff
Pros:

Great location with tram stops across the road and proximity to everything we wanted to access. Rooms are comfortable and clean but are starting to show their age. Kitchen is very small TV reception is poor - a lot of interference.

Cons:

Gym is old and very small area and limited equipment.

2026-04-23 • via Nuitee
S
sara • solo_traveller • au
8
Pros:

Central location, friendly staff.
Would definitely stay there again.

2026-04-22 • via Nuitee
T
Thomas • couple • au
4
Pros:

Location was great. Tram right outside the door. However a little difficult to sleep with noise and light

Cons:

Poor reception access. Limited assistance from staff. Musty smell

2026-04-22 • via Nuitee
D
David • solo_traveller • au
8
Clean and comfortable apartment right in the middle of the city.
Pros:

Clean and comfortable apartment right in the middle of the city. Off street parking available for a cost.

Cons:

Not much.

2026-04-19 • via Nuitee
D
dawn75659 • NONE
10
First time visitirs
Pros:

Wonderful experience first time visitors to Melbourne what a awesome time we had. We will be returning next April 2027 to completed the things we have not experienced. The Quest is in a great location to access all you need.

2026-04-18 • via Tripadvisor
K
Karen • extended_group • au
9
Very nice room and comfy.
Pros:

Rooms were quite large (two bedroom), comfy bed, easy access and clean. Staff were very nice. only thing I would say is bring earplugs, tram stop below our room was a bit noisy at night.

Cons:

Nothing really wrong

2026-04-13 • via Nuitee
S
shaun • couple • au
7
2026-04-12 • via Nuitee
S
Snowruby • Couples
10
Great comfortable location
Pros:

We recently stayed at Quest on William Melbourne for one night while visiting from interstate for a concert, and overall it was a great experience.

From the outset, the service stood out. The staff were warm, welcoming, and proactive — a follow-up call the day before our arrival gave us real confidence that everything would run smoothly. When we arrived after the formal check-in time, everything was well organised with our keys, room, and car park space ready to go, making for a seamless arrival.

The room itself was clean, comfortable, and impressively spacious. It would be particularly well-suited to couples or longer stays, especially with the added convenience of a kitchenette for those who prefer the option to cook.

Location-wise, it’s hard to fault. With a tram stop directly opposite the entrance and plenty of amenities within walking distance, getting around was easy and convenient. Despite being in a central area, the hotel felt private, with no noticeable noise from other guests.

The only minor downsides were related to access and street noise. The ground floor car park is quite tight and a little tricky to navigate, and it’s worth noting there’s no direct vehicle access from the main street — you’ll need to enter via the side street and use the short-term parks to check in. Being in the city, there was some expected street noise, including tram bells and occasional sirens, but nothing too disruptive.

Overall, it was a very comfortable and convenient stay, and we wouldn’t hesitate to stay here again.

2026-04-11 • via Tripadvisor
M
Mapatunage • solo_traveller • au
7
2026-04-09 • via Nuitee