Ambassador Hanoi Hotel & Spa

Hotels
9.1 (2262 reviews)
65 Hang Dieu Street , Hanoi , vn

listing image 1
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Children allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading room descriptions
Noise problems

Categories

Cleanliness
7.79
Several reviews mention issues with cleanliness, specifically with mold and unpleasant odors.
Service
9.76
Positive remarks about helpful and friendly staff throughout multiple reviews.
Location
10
Numerous reviews highlight the excellent location in the Old Quarter, convenient for exploring.
Room Quality
8.3
Mixed feedback with some rooms being described as small and lacking features as advertised.
Amenities
8.75
Basic amenities are present, but several reviews imply a lack of maintenance and upgrades.
Value for Money
8.98
Value perception varies, with some finding the prices unfair given the room conditions.
Food and Beverage
9.24
No specific reviews, assumed standard quality for this hotel tier.
Overall Experience
9.99
Overall sentiment is mixed but generally positive due to strong service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:28

Property Description

Luxurious European-style Rooms
Indulge in the charm and chic of our air-conditioned European-style rooms equipped with modern amenities like a flat-screen TV and a fully stocked minibar. Enjoy nightly turn down services for a restful stay.

Convenience at Your Fingertips
Stay connected with free Wi-Fi and computer corner access. Let our 24-hour concierge assist in planning your travel and entertainment activities for a seamless experience.

Prime Location
Located just a short stroll away from the iconic Sword Lake and close to bustling commercial and shopping areas, Hanoi Trendy Hotel & Spa offers the perfect blend of tranquility and convenience.

Book your stay now at Hanoi Trendy Hotel & Spa for an unforgettable experience in Hanoi's Old Quarter.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for VND 358,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs VND 69913.97 per day.

Location

Guest Reviews

9.1
Based on 2262 reviews
Cleanliness: 7.79
Service: 9.76
Location: 10
Room Quality: 8.3
Amenities: 8.75
Value for Money: 8.98
Food and Beverage: 9.24
Overall Experience: 9.99
Y
Yunus • solo_traveller • my
10
Pros:

Reasonable price, good location

Cons:

Check in system sometimes problem.

2026-05-29 • via Nuitee
M
Martin • solo_traveller • pl
10
2026-05-28 • via Nuitee
A
Antoine • couple • fr
10
2026-05-28 • via Nuitee
H
HOSATTE • couple • fr
10
2026-05-28 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-05-27 • via Nuitee
G
guray arslan • solo_traveller • tr
10
2026-05-27 • via Nuitee
A
Alexander • extended_group • us
10
Pros:

Very nice properly with extremely nice staff they were extremely helpful and had great reccomenatiosn!

2026-05-27 • via Nuitee
D
David Sebastian • solo_traveller • au
10
Pros:

Attention and kindness

2026-05-24 • via Nuitee
E
Eva S. • family_with_children • ca
7
Good budget hotel option but much nicer properties close by if you are willing to pay a bit more.
Pros:

Good location in the Old Quarter of Hanoi. Front desk staff were friendly

Cons:

No elevator. Only two of four rooms per floor have an exterior window. Breakfast was minimal.

2026-05-24 • via Nuitee
V
van der Plas • couple • nl
10
2026-05-23 • via Nuitee
A
Adriana Tahani • solo_traveller • ae
1
Horrible
Pros:

Only the location

Cons:

Honestly one of the worst hotel experiences I’ve had.

When I first arrived, the owner/manager immediately asked me if I could exchange money for her , Thai Baht to UAE Dirhams. I tried to be kind and helped her out. As a “thank you,” she claimed she would upgrade my room because apparently I had booked a room without a window. Later I checked and realized I HAD actually booked a room with a window already. So the whole “upgrade” story was just misleading from the beginning.

It got worse. She then took my phone, opened the Booking.com app herself, and modified my reservation from 3 nights down to only 1 night because she said she would “get more commission” that way. Completely inappropriate and unprofessional behavior.

After that, every interaction felt like she was trying to benefit from me somehow. She kept insisting I shouldn’t use the massage place downstairs and should go to another one across the street instead , clearly because she probably gets commission from sending customers there. I ignored her recommendation and went downstairs anyway… and the massage there was actually excellent.

Another time she literally asked to use my phone so she could write herself a positive review. That crossed the line completely.

The hotel itself was also terrible. The elevators constantly smelled bad, and one day I walked into my room and the smell coming from the bathroom/toilet was so disgusting I could barely breathe. I genuinely almost vomited.

Overall, this place felt manipulative, uncomfortable, and unhygienic. I would absolutely not stay here again.
:::

2026-05-22 • via Nuitee
P
Pearse • couple • ie
10
2026-05-19 • via Nuitee
S
Steve • solo_traveller • gb
10
2026-05-17 • via Nuitee
D
Dennis • couple • vn
9
2026-05-16 • via Nuitee
M
Monika • couple • pl
10
2026-05-15 • via Nuitee
M
M R Gur Asaf • couple • il
10
מעלף
Pros:

אחלה מקום

Cons:

כלום

2026-05-15 • via Nuitee
M
Mannuu • solo_traveller • fr
10
2026-05-14 • via Nuitee
J
Jack • solo_traveller • us
7
Good…
Pros:

Great Staff, Great Location, Great price, Good Breakfast Buffet…

Cons:

It is a nice facility but in need of renovation! The pictures in booking.com have been greatly photoshopped or are old pictures! The in room safes are NOT attached to a solid structure in the rooms and are only working with an access key (electronic functions are disabled)…

2026-05-14 • via Nuitee
J
Jonathan • couple • fr
8
Pros:

Les employés sont très gentil et serviable. la localisation est très bien.

2026-05-09 • via Nuitee
N
Nicole • couple • ch
10
very nice and helpful staff.(:
2026-05-09 • via Nuitee