Ambassador Hanoi Hotel & Spa

Hotels
9.1 (2294 reviews)
65 Hang Dieu Street , Hanoi , vn
+84 24 3933 6997

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading room descriptions
Noise problems

Categories

Cleanliness
7.79
Several reviews mention issues with cleanliness, specifically with mold and unpleasant odors.
Service
9.76
Positive remarks about helpful and friendly staff throughout multiple reviews.
Location
10
Numerous reviews highlight the excellent location in the Old Quarter, convenient for exploring.
Room Quality
8.3
Mixed feedback with some rooms being described as small and lacking features as advertised.
Amenities
8.75
Basic amenities are present, but several reviews imply a lack of maintenance and upgrades.
Value for Money
8.98
Value perception varies, with some finding the prices unfair given the room conditions.
Food and Beverage
9.24
No specific reviews, assumed standard quality for this hotel tier.
Overall Experience
9.99
Overall sentiment is mixed but generally positive due to strong service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:28

Property Description

Luxurious European-style Rooms
Indulge in the charm and chic of our air-conditioned European-style rooms equipped with modern amenities like a flat-screen TV and a fully stocked minibar. Enjoy nightly turn down services for a restful stay.

Convenience at Your Fingertips
Stay connected with free Wi-Fi and computer corner access. Let our 24-hour concierge assist in planning your travel and entertainment activities for a seamless experience.

Prime Location
Located just a short stroll away from the iconic Sword Lake and close to bustling commercial and shopping areas, Hanoi Trendy Hotel & Spa offers the perfect blend of tranquility and convenience.

Book your stay now at Hanoi Trendy Hotel & Spa for an unforgettable experience in Hanoi's Old Quarter.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for VND 358,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs VND 69913.97 per day.

Location

Guest Reviews

9.1
Based on 2294 reviews
Cleanliness: 7.79
Service: 9.76
Location: 10
Room Quality: 8.3
Amenities: 8.75
Value for Money: 8.98
Food and Beverage: 9.24
Overall Experience: 9.99
H
Hartesveldt • couple • nl
10
2026-07-21 • via Nuitee
G
Geir Morten • extended_group • no
6
Will not stay her again
Pros:

Location

Cons:

The rooms didn’t look like the photos (very old photos or «fixt» photos). Old and very run down. No hot water. Very noisy

2026-07-20 • via Nuitee
A
Alberto • solo_traveller • it
7
2026-07-19 • via Nuitee
A
Aida • couple • es
6
2026-07-19 • via Nuitee
U
Umut • couple • tr
10
2026-07-17 • via Nuitee
C
Cristina • solo_traveller • es
10
2026-07-17 • via Nuitee
D
Daniela • couple • sk
9
2026-07-16 • via Nuitee
P
pierre • solo_traveller • fr
8
Pros:

La gentillesse et disponibilité du personnel
L’emplacement proximite des commetces et lieux à visiter
Petit déjeuner
Confort literie
équipements
Bo. Rapport qualité prix

Cons:

La douche qui a besoin d’être changer
chambres du 7eme etage bruit moteur clim quiconque sur le toit

2026-07-15 • via Nuitee
D
DJ • solo_traveller • th
8
2026-07-13 • via Nuitee
B
Bin • couple • vn
10
2026-07-12 • via Nuitee
N
Nicholas • couple • au
10
Fantastic service, good location
Pros:

Location is great but the staff are better.
So helpful.
Neat and clean.

2026-07-12 • via Nuitee
C
Christelle • couple • ph
10
Satisfying
Pros:

It’s accessible in the center of old quarter. Mai is very accomodating.

2026-07-12 • via Nuitee
C
Christian • solo_traveller • au
8
Lovely staff. Might not be the right choice for asthmatics.
Pros:

Location. Welcoming staff. Windows were sound insulated.

Cons:

The cleaning staff spray a chemical fragrance at each turnover. It completely triggered my asthma. It’s like an industrial solvent and my breathing really locked up. Also, I found the cleaners would have loud chats right outside my door every morning, so the prospect of a sleep-in is not possible. Even with earplugs.

2026-07-10 • via Nuitee
B
Bente • couple • nl
3
Een beetje teleurstellend
Cons:

De foto’s zijn bewerkt met ai en de kamers voldoen niet aan het beeld dat word geschetst. Het voelt viezig, ruikt raar (vermoeden schimmel) en er was geen warm water.
Er zijn hotels in soortgelijke prijsklasse die echt aanzienlijk hoger liggen wat kwaliteit en comfort betreft.

We zijn eerder vertrokken, waar de eigenaresse overigens wel erg behulpzaam in was.

2026-07-08 • via Nuitee
A
Amir • couple • my
10
2026-07-08 • via Nuitee
C
Charu • couple • in
10
Pros:

The location is very good! Miss Mai and miss Me were really polite, they suggested us places to roam around and offered discounts on massage and taxis

2026-07-05 • via Nuitee
I
Idan • solo_traveller • il
9
Pros:

The staff was very good

Cons:

There were no hot water

2026-07-03 • via Nuitee
V
Valerio • couple • it
10
2026-07-01 • via Nuitee
T
Thelliez • couple • au
10
2026-07-01 • via Nuitee
D
Daniel • solo_traveller • gb
10
2026-07-01 • via Nuitee