Ambassador Hanoi Hotel & Spa

Hotels
9.1 (2334 reviews)
65 Hang Dieu Street , Hanoi , vn
+84 24 3933 6997

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading room descriptions
Noise problems

Categories

Cleanliness
7.79
Several reviews mention issues with cleanliness, specifically with mold and unpleasant odors.
Service
9.76
Positive remarks about helpful and friendly staff throughout multiple reviews.
Location
10
Numerous reviews highlight the excellent location in the Old Quarter, convenient for exploring.
Room Quality
8.3
Mixed feedback with some rooms being described as small and lacking features as advertised.
Amenities
8.75
Basic amenities are present, but several reviews imply a lack of maintenance and upgrades.
Value for Money
8.98
Value perception varies, with some finding the prices unfair given the room conditions.
Food and Beverage
9.24
No specific reviews, assumed standard quality for this hotel tier.
Overall Experience
9.99
Overall sentiment is mixed but generally positive due to strong service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:28

Property Description

Luxurious European-style Rooms
Indulge in the charm and chic of our air-conditioned European-style rooms equipped with modern amenities like a flat-screen TV and a fully stocked minibar. Enjoy nightly turn down services for a restful stay.

Convenience at Your Fingertips
Stay connected with free Wi-Fi and computer corner access. Let our 24-hour concierge assist in planning your travel and entertainment activities for a seamless experience.

Prime Location
Located just a short stroll away from the iconic Sword Lake and close to bustling commercial and shopping areas, Hanoi Trendy Hotel & Spa offers the perfect blend of tranquility and convenience.

Book your stay now at Hanoi Trendy Hotel & Spa for an unforgettable experience in Hanoi's Old Quarter.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.1
Based on 2334 reviews
Cleanliness: 7.79
Service: 9.76
Location: 10
Room Quality: 8.3
Amenities: 8.75
Value for Money: 8.98
Food and Beverage: 9.24
Overall Experience: 9.99
S
Sea Breeze Andaman • solo_traveller • th
8
2026-08-22 • via Nuitee
N
Nicolas • solo_traveller • fr
9
2026-08-22 • via Nuitee
H
Hvbl • solo_traveller • fr
10
Pros:

l'emplacement est très pratique, au centre du vieux Hanoï et près du lac. bon petit déjeuner

2026-08-19 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
6
Pros:

Η θέση του ξενοδοχείου ήταν τέλεια. Στο καλύτερο σημείο, πολύ κοντά σε γαστρονομικά σημεία ενδιαφέροντος και δίπλα στην train street.
Η κοπέλα στη ρεσεψιόν ήταν πάρα πολύ εξυπηρετική. Πριν να ζητήσουμε κάτι είχε ήδη ικανοποιήσει τις ανάγκες μας. Το πρωινό ικανοποιητικότατο.

Cons:

Σύμφωνα με το booking.com το δωμάτιο ήταν σε έκπτωση από περίπου 120€ στα 32. Οπωσδήποτε το δωμάτιο δεν άξιζε τα 120€. Η καμπίνα του ντους ήταν γεμάτη άλλατα.

2026-08-17 • via Nuitee
L
Laura • couple • it
8
2026-08-17 • via Nuitee
P
Patricia • couple • uy
10
Pros:

Todo perfecto! El stuff muy amable! Volvería siempre

2026-08-16 • via Nuitee
J
joost • family_with_children • nl
8
Fijn hotel maar pas op.
Pros:

De locatie is ideaal. De meeste personeelsleden zijn vriendelijk.
De kamers met balkon zijn uitstekend, die zonder raam niet echt.

Cons:

Één van de medewerkers is zeer manipulatief. Ze heeft onze telefoon afgepakt, zogenaamd om ons te helpen de booking reservering te annuleren zodat we cash konden betalen.
Daarbij heeft ze zonder het ons te vertellen een eerder verblijf van ons een 10 gegeven in de app.

2026-08-16 • via Nuitee
M
Marta Pereira • couple • pt
7
Bom - Muito bem localizado
Pros:

A localização é excelente, localizado menos no Old Quarter.
Os funcionários são fantásticos, super simpáticos e disponíveis.
Foi pedido um quarto insonorizado e foi o que nos proporcionaram.

2026-08-15 • via Nuitee
A
Angelika • solo_traveller • kr
10
Great place to stay at :)
Pros:

Central location, friendly staff!

2026-08-15 • via Nuitee
M
MITZY • extended_group • pe
10
Pros:

Si, muy cómodo y con muy buena ubicación

Cons:

Todo bien

2026-08-14 • via Nuitee
J
JP • solo_traveller • co
8
Pros:

La habitación estaba en buen estado a pesar de la edad del hotel. Buen espacio y baño cómodo.

Cons:

Originalmente nos íbamos a hospedar varias noches pero desafortunadamente el hotel hizo un overbooking. Ellos mismos encontraron un hotel de la misma calidad y mantuvieron el precio. Sin embargo perdimos 1 hora de tiempo y nos alojamos en otro lugar al escogido.

2026-08-13 • via Nuitee
H
Hannah • couple • hk
10
Pros:

Great location. Drinking water available. Great staff.

Cons:

Beds were a tiny but hard but still slept great :)

2026-08-13 • via Nuitee
T
Thomas • solo_traveller • us
8
Great hotel great location clean rooms and bathrooms and AC worked very well
2026-08-12 • via Nuitee
J
Joost • extended_group • nl
10
2026-08-12 • via Nuitee
E
Ellen • solo_traveller • nl
7
Pros:

Hotel ligt op centrale plek
Behulpzaam personeel
Lekkere regendouche met harde straal

Cons:

Erg hard matras, toen we dit melden werd er meteen een extra topper op gedaan, dat hielp wel wat

2026-08-11 • via Nuitee
陳 • extended_group • tw
10
Pros:

Everything is good

2026-08-11 • via Nuitee
K
KOYA • couple • jp
10
2026-08-10 • via Nuitee
J
Jonathan • couple • fr
10
2026-08-10 • via Nuitee
W
Wesley • couple • th
10
Pros:

Great location, fantastic staff. They didn’t have motorbike parking onsite for overnight but the staff showed me a secure parking area 100m away and that was perfect. It was my biggest concern. The room on the 5th floor had an amazing balcony!

Cons:

First time my water wasn’t warm, but they fixed it very quickly.

2026-08-10 • via Nuitee
D
Dita • family_with_children • cz
10
Pros:

We enjoyed the large room with a beautiful view. Great and helpful staff at the reception always helpful. Thank you

2026-08-09 • via Nuitee