Castello Village Resort

Hotels
7.9 (282 reviews)
Papatheodorou , Sissi , gr

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good value for money
Nice pool and sea view / seaside location
Very good breakfast with variety
Comfortable beds mentioned by several guests
Many activities available
Cons:
Cleanliness issues in rooms, jacuzzi and occasionally pool (humidity, cobwebs, dirt)
No private parking available
Some rooms are aging / show wear (vétusté)
Limited or rocky beach access (≈600m) and few sunbeds
Noise in evenings / music too loud for some
Mixed room quality and occasional mattress problems

Categories

Cleanliness
5.8
Multiple reviews mention poor room cleaning (humidity smell, cobwebs, dirty walls), occasional dirty jacuzzi and slightly dirty pool — overall cleanliness is below expectations.
Service
9.5
Consistently praised staff: friendly, helpful and attentive (several mentions of excellent/very friendly personnel and specific staff praise), with only minor comments about a manager being 'hot and cold'.
Location
8
Good seaside location and proximity to shops/restaurants noted frequently, though some mention no direct beach access (600m walk, rocks) which reduces perfection.
Room Quality
7.2
Mixed: some guests loved the very comfortable bed, others reported rundown rooms, bad mattresses or humidity/odour — overall average room quality with variability.
Amenities
7.3
Pool, activities and on-site facilities are highlights (all-inclusive, many activities), but issues reported with crowded/dirty pool, limited sunbeds, noisy evening music and a dirty jacuzzi.
Value for Money
9
Frequently described as good/excellent value and 'rapport qualité-prix' — guests repeatedly highlight strong value for money.
Food and Beverage
8
Breakfast repeatedly praised (varied, plenty of choice); a few minor notes about evening food and some items not being ideal (e.g. marmalades).
Overall Experience
8.4
Most guests report an enjoyable stay and recommend the hotel thanks to staff, location and value, tempered by cleanliness and some room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:33

Property Description

Traditional Cretan Village Style:
Experience the charm of a traditional Cretan village at our hotel in Sissi. Surrounded by vibrant bars, cozy coffee shops, and authentic taverns, immerse yourself in the local culture right at your doorstep.

Family-Friendly Amenities:
Enjoy a stress-free family holiday with our outdoor pools and activities for children. While the little ones are entertained, parents can relax amidst rich gardens and stunning sea views, creating unforgettable memories together.

Personalized Service and Comfort:
Indulge in privacy and comfort within our self-contained deluxe rooms and family suites. With a dedicated modern management team and attentive staff, expect nothing but the highest standards of service, ensuring a truly enjoyable stay for all.

Book now for an unforgettable family getaway at our picturesque seaside hotel in Sissi.

Important information:

Please note that there is a dressing code in the main restaurant at dinner time.

Guests are offered free access to the fitness center of Castello Boutique Resort & Spa/Adults only.

Please note that children up to 7 years old are offered a 15% meal discount. For any dietary preferences or further info, please contact the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Location

Guest Reviews

7.9
Based on 282 reviews
Cleanliness: 5.8
Service: 9.5
Location: 8
Room Quality: 7.2
Amenities: 7.3
Value for Money: 9
Food and Beverage: 8
Overall Experience: 8.4
K
Katia • solo_traveller • fr
8
Hôtel bien situé vue mer
Pros:

Petit déjeuner avec choix
Surclassé une nuit dans une suite avec jacuzz avec vue sur mer
Animation le soir
Supérette juste en face
Restaurants et boutiques souvenirs juste à côté de l hôtel

Cons:

Manque de place, et tables non débarrassées pour le petit déjeuner si l on arrive vers 9h00.
Parking payant alors qu il y en a un juste à côté gratuit

2026-08-14 • via Nuitee
L
Laura Dutto • solo_traveller • it
8
UNA BELLA SCOPERTA!
Pros:

Struttura accogliente, personale molto disponibile e gentile soprattutto Elvis sempre in movimento al servizio ristorante e Katerina assistant manager che si è interessata e si è resa disponibile alle nostre richieste e l'ultima notte ci ha regalato un upgrade in una suite con jacuzzi.. cosa che abbiamo apprezzato molto. Le due camere in cui abbiamo soggiornato avevano una bellissima vista mare e il cibo è sempre stato buono e fresco.

Cons:

L'hotel è strutturato sia per giovani che per bambini, un po'meno per gli adulti.. questa è stata la nostra impressione. Nel nostro soggiorno alcuni schiamazzi e rumori notturni hanno disturbato il nostro sonno. E le donne delle pulizie alcune volte non hanno ripristinato la camera nel migliore dei modi.
Alcuni bambini alle piscine giocando e urlando non permettevano il relax di cui avevamo bisogno.. ma questa non è una colpa da imputare al Resort ma alla poca educazione dei genitori e che non facevano nulla per migliorare la situazione.

2026-08-11 • via Nuitee
M
Melissa • couple • fr
2
Très déçue
Cons:

Nous avons réservé une chambre avec vue sur mer. Il nous a été attribué une chambre avec vue sur les toilettes du bar et du passages devant la terrasse. Nous avons demandé à changer de chambre et on nous a d’abord proposé une chambre avec vue sur piscine (qui est d’ailleurs très bruyante du matin au soir) et lorsque nous avons refusé cette chambre il nous a été attribué la chambre que nous avions payée. Nous avons ensuite attendu 1h30 à l’accueil après avoir rendu notre chambre avant de pouvoir nous installer.

Attention il n’y a pas de rideau occultants sur toute la longueur des baies vitrées (uniquement les chambres ou il y a du passage)

2026-08-07 • via Nuitee
Τσαγκαρακης • solo_traveller • gr
8
2026-08-06 • via Nuitee
G
Guntram • couple • de
8
Pros:

Hatte eine Pool, Supermarkt gegenüber, Meer direkt vor dem Hotel.

Cons:

Leider Ameisen im Zimmer , frühstücken war in Ordnung, leider harte Eier und kein frisches Obst.

2026-08-06 • via Nuitee
Ágnes • solo_traveller • hu
8
Pros:

Staff were very-very friendly and helpful. Dinner and breakfast was very delicious.

Cons:

The bed was very uncomfortable. Refrigerator didn't work.

2026-08-05 • via Nuitee
S
Soraia Mendes • solo_traveller • pt
8
Pros:

Localização, o conceito do hotel, era limpo e tinha tudo para um bom conforto

Cons:

Do serviço receção. De resto nada apontar

2026-08-02 • via Nuitee
J
Jan • solo_traveller • cz
10
2026-07-24 • via Nuitee
J
Jan • solo_traveller • cz
10
2026-07-24 • via Nuitee
E
Ellias • solo_traveller • nl
5
Pros:

المسبح والاطلاله جميله . الطعام الافطار جيد الموظفون ودودون اسعار طعام جيدا مناسبه

Cons:

الفراش السرير سيئه يلزمها تجديد لا يوجد بارك لسيارات هذا سيئ.

2026-07-22 • via Nuitee
B
baer_liah • solo_traveller • de
10
Pros:

So tolles Personal, immer freundlich und zuvorkommend.
Viele unterschiedliche Abend-Aktivitäten.
Tolles Frühstück.

2026-07-21 • via Nuitee
M
Matilde • couple • it
8
2026-07-21 • via Nuitee
O
Olivier • family_with_children • be
5
2026-07-20 • via Nuitee
F
Flament • family_with_children • fr
9
Pros:

piscine et all inclusive, de vraies vacances

Cons:

Beaucoup de monde donc piscine légèrement sale

2026-07-19 • via Nuitee
V
Van Loo • couple • be
7
Zalig bed maar onpersoonlijk verblijf.
Pros:

Het bed was mega comfortabel!
Ruime kamer
Medische / praktische assistentie. Receptie is 24/24 bereikbaar. Er zijn ook zitdagen waarop de dokter aanwezig is in het hotel.

Cons:

Bubbelbad was vuil wanneer de jet functie aanstond.
Weinig ligbedjes aan zwembad, het zwembadgedeelte had een nare geur + je mag maar tot 18u zwemmen.
Onpersoonlijke stijl

2026-07-18 • via Nuitee
B
Bertrand • extended_group • ch
8
Un bon rapport qualité prix
Pros:

La proximité à la mer , sauf pas d accès à une plage avant 600m à pied uniquement des rochers sont présents

Cons:

Le nettoyage des chambres lors de notre séjour de plus de 10 jours , il était très sommaire , …

2026-07-14 • via Nuitee
C
Cseszkó • couple • hu
10
2026-07-14 • via Nuitee
F
Francesca • family_with_children • it
8
Ottimo rapporto qualità prezzo
Pros:

Buona colazione. Struttura pulita, vicino al mare, bella piscina

Cons:

Musica troppo alta alla sera.
Marmellate non proprio genuine

2026-07-13 • via Nuitee
M
Merche • couple • es
8
Cons:

La habitación olía mucho a humedad

2026-07-13 • via Nuitee
M
Michelangelo • couple • de
10
Wunderschöner pärchen urlaub mit unfassbar gutem Service.
Pros:

Das Hotel war super sauber und das Personal ist der absolute Wahnsinn. Jeder war so freundlich und hat alles gegeben um uns einen schönen Aufenthalt zu bereiten.

Cons:

Es gab nichts was uns nicht gefallen hat.

2026-07-09 • via Nuitee