Castello Village Resort

Hotels
7.8 (119 reviews)
Papatheodorou, Sissi, Agios Nikolaos, Crete Island, 72400 , Agios Nikolaos , GR
30-28410-71367

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Facilities

Free breakfast
Meeting rooms
Full-service spa
Express check-out
Free beach shuttle
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Delicious food
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
6.76
Some reviews mention cleanliness with towels being changed regularly, but some areas are noted as tatty.
Service
8.23
Guests rave about the staff being warm, welcoming, and attentive to making holidays special.
Location
8.27
Described as excellent with proximity to the seafront and restaurants.
Room Quality
7.72
Rooms are generally well-reviewed, though some issues with noise and smoking were mentioned.
Amenities
7.25
Amenities are noted with some areas needing improvement, such as public restrooms and walkways.
Value for Money
7.71
Value is appreciated, but there are minor critiques regarding food boards.
Food and Beverage
8.26
Guests enjoy the variety and quality of food, especially the breakfast offerings.
Overall Experience
8.23
Overall delight from guests reaffirms a positive experience despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:13

Property Description

Experience the ultimate getaway at Castello Village Resort, where Mediterranean charm and relaxation meet the sea.

Indulgent Spa Experience
Unwind at our full-service spa, offering rejuvenating massages, body treatments, and facials perfect for reviving your spirits.

Recreational Delights
Dive into luxury with our seasonal outdoor pool, hot tub, and sauna, or catch some sun on our stunning beach, easily accessible with our complimentary beach shuttle.

Culinary Fullfillment
Savor the flavors of local cuisine at Athina, our on-site restaurant, or enjoy drinks at the poolside bar. Your satisfaction is ensured with complimentary breakfast and room service options.

Ready to embrace paradise? Book your stay at Castello Village Resort today and create unforgettable memories!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to October.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 119 reviews
Cleanliness: 6.76
Service: 8.23
Location: 8.27
Room Quality: 7.72
Amenities: 7.25
Value for Money: 7.71
Food and Beverage: 8.26
Overall Experience: 8.23
A
Alexandra • couple • fr
7
On a passé un agréable séjour dans cet hôtel malgré le bruit au petit matin et tard, le soir par les autres vacanciers l
Pros:

Le cadre est très joli il est au bord de la mer 😍 le personnel est très sympathique

Cons:

La vétusté de la chambre et le matelas.

2026-06-30 • via Nuitee
S
Syndie • family_with_children • fr
8
Pros:

Un buffet exceptionnel, personnel très sympa

Cons:

Structures un peu vieillissantes, pas de place de parking privé de disponible

2026-06-30 • via Nuitee
E
Erica • solo_traveller • it
9
Pros:

Nel complesso buono qualità prezzo.

Cons:

La pulizia ha lasciato molto a desiderare, la camera era sommersa di ragnatele, muri sporchi da zanzare morte ancora presenti sul muro..

2026-06-29 • via Nuitee
B
boaz • solo_traveller • il
8
2026-06-29 • via Nuitee
M
massimiliano • solo_traveller • it
9
2026-06-28 • via Nuitee
J
Jekaterina • family_with_children • lt
10
2026-06-23 • via Nuitee
D
Daniele • couple • it
7
PIACEVOLE RILASSANTE E MARE INCANTEVOLE
Pros:

ABBIAMO SOGGIORNATO DALL’8 GIUGNO AL 19 GIUGNO BUONA COLAZIONE E CENA MOLTO VARIA PERSONALE GENTILISSIMO E QUALIFICATO ATTENTO A QUALSIASI ESIGENZA DEL CLIENTE SPECIALMENTE ERVIS SEVI AISA CASTELLO

2026-06-23 • via Nuitee
H
Hannah • couple • gb
8
We would happily recommend this hotel to others. It offers fantastic value for money, great facilities, and a friendly a
Pros:

We had a wonderful stay and felt that this hotel offered excellent value for money. The breakfast, which was included in our package, had plenty of choice each morning and catered to a variety of tastes.

A special mention goes to Matei, the on-site rep, who was incredibly engaging and enthusiastic throughout our stay. There were lots of activities available, which added to the overall experience. The location was also great, with a handy shop nearby and plenty of delicious local restaurants within easy walking distance.

Cons:

The only minor downside was that the balcony was quite small and not particularly spacious. However, this wasn’t a major issue and certainly didn’t detract from our enjoyment of the holiday.

Overall, the staff were lovely and worked hard to make guests feel welcome. We did find that the main manager could be a little hot and cold in their interactions with guests, but this was a small point in an otherwise very positive experience.

2026-06-23 • via Nuitee
J
Julia • couple • fr
9
Parfait
Pros:

Services rapides
Emplacements
Gentillesse et empathie de personnels

Cons:

Rien
Qualité /pris excellent

2026-06-21 • via Nuitee
R
Ronny • couple • be
9
aangenaam verblijf extra is gebruik van accommodaties zoals zwembaden van zusterhotels
Pros:

ontbijt zeker meer keuze dan standaard zeer goed lekkere koffie kamer ruim en proper goede airco vriendelijk en attent personeel vlotte in en uitcheck ligging uitstekend

2026-06-21 • via Nuitee
N
Nicole • couple • au
8
Nice location in a lovely village with great pool activities.
Pros:

Good location, pool activities were great. Lovely view over the water.

Cons:

Room was just ok. So much smoking at breakfast.

2026-06-20 • via Nuitee
J
Jean Luc • solo_traveller • fr
9
Dommage, peut mieux faire au niveau propreté chambre
Pros:

La situation de l hôtel, les piscines, le petit déjeuner et le buffet du soir. Top. Félicitations à l équipe cuisine et aux personnels de salle d une gentillesse et très serviable. Merci.

Cons:

Chambre qui sentait le renfermée, le ménage de la salle de bain jamais fait en 4 jours ainsi que les sols.
Changement de serviettes inexistant. Vraiment dommage pour l image de l hôtel.

2026-06-19 • via Nuitee
S
SANDRA • solo_traveller • gb
8
Sissi sunshine holiday
Pros:

Friendly staff.lovely sea view
Great breakfast

Cons:

Plates for breakfast were cold
So hot food cooled very quickly

2026-06-18 • via Nuitee
S
Sharon • family_with_children • gb
8
Enjoyed the hotel, facilities and location, good place to chill and relax.
Pros:

Breakfast was plentiful, enough for all needs. Some Gluten free bread would be a good addition. Room was comfy and the Aircon worked very well. Did not do the beach we stayed by the hotel pool. The bar in the Castello Suites was excellent, the barman Antonio was a very good ambassador for the hotel. Reception staff at check in in the Village were very friendly and knowledgeable.

Cons:

The hotel would benefit more if the bar was open earlier in the day, this is the bar located by the second swimming pool close to the garden and beach area in the Village hotel. We went to the shop to buy water and soft drinks and sometimes a beer as the bar was closed until midday and sometimes later.

2026-06-16 • via Nuitee
M
Marina • solo_traveller • ch
3
Pros:

Eigentlich nichts.

Cons:

Zimmer nicht sauber. Fernseher funktionierte nicht, obwohl wir reklamiert haben. Das erste Zimmer war sehr schlimm, haben dann ein Anderes bekommen.

2026-06-16 • via Nuitee
D
Daleen HILL • solo_traveller • za
8
2026-06-14 • via Nuitee
C
CSalon • couple • fr
10
Une belle halte sur la route nord de la Crete
Pros:

Dejeuner super et accueil merveilleux

2026-06-14 • via Nuitee
Z
Zoltan • couple • hu
8
Jo ar-ertek arany
Pros:

Szep fekves, kedves szemelyzet

Cons:

Hotel elott rogton az elso nap megbuntetett a rendor tilos parkolasert!

2026-06-13 • via Nuitee
F
fabrice • solo_traveller • fr
8
Pros:

L'emplacement, les piscines, l'accueil, le buffet.

Cons:

De devoir payer une bouteille d'eau 3 euros à chaque repas. Le ménage quotidien de la chambre reste sommaire.

2026-06-13 • via Nuitee
C
Cathy & Christelle • solo_traveller • fr
7
Pros:

Nous y avons passé qu'une seule nuit. Nous aimons le calme...ce n'était pas un endroit pour nous.

Cons:

La musique forte jusqu'à +23h

2026-06-12 • via Nuitee