Best Western Urban Hotel

Hotels
•
Best Western
7.8 (1949 reviews)
48 bis rue de Valenciennes , Lille , FR
+33 3 20 92 50 57

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location, walking distance to centre
Beautiful historic architecture and restored building
Free, secure parking
Good breakfast and quality restaurant/dinner
Clean rooms and comfortable beds
Cons:
Rooms often small and cramped
Noise / poor soundproofing in corridors and between rooms
Bathrooms need refurbishment; occasional low shower pressure
Breakfast room is small/suboptimal or located in basement
Occasional service lapses (invoice not sent, staff not always responsive)
Perceived value for money is sometimes low

Categories

Cleanliness
8.4
Multiple reviews explicitly mention clean rooms and welcoming, tidy common areas; overall cleanliness is consistently positive.
Service
8.6
Staff are repeatedly described as friendly and helpful and provide good guest support, though a few comments note occasional lapses (not responding to invoice requests, some staff not proactive in greeting).
Location
8.7
Location is frequently praised as very convenient (close to centre, easy public transport, walking distance to sights) and the neighbourhood/architecture is a strong positive.
Room Quality
6.5
Several guests call out small rooms, cramped layouts around the bed, noisy corridors/parquet and bathrooms needing refurbishment or poor shower pressure — room comfort is the main weakness.
Amenities
7.4
Free parking and secure parking are appreciated; breakfast is generally good though the breakfast room is described as small/suboptimal. Overall amenities are solid but not exceptional.
Value for Money
6.5
Some guests explicitly mention poor price–quality ratio or note the room size/noise vs price as drawbacks, indicating value is perceived as below the otherwise strong positives.
Food and Beverage
8.3
Breakfast is described as ample and there are strong positive mentions of dinner and the restaurant; F&B is a clear strength despite limited breakfast room space.
Overall Experience
8
Overall impressions are positive (beautiful building, pleasant stay, friendly staff, good location and parking) tempered by recurring issues with room size, some noise and occasional service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Location

Guest Reviews

7.8
Based on 1949 reviews
Cleanliness: 8.4
Service: 8.6
Location: 8.7
Room Quality: 6.5
Amenities: 7.4
Value for Money: 6.5
Food and Beverage: 8.3
Overall Experience: 8
L
Lylyfra • family_with_children • mq
10
2026-10-30 • via Nuitee
C
Christine • family_with_children • fr
9
2026-10-28 • via Nuitee
A
Aubin • solo_traveller • fr
7
Pros:

Pratique

Cons:

Chambre un peu bruyante mais correcte, le prix.

2026-10-26 • via Nuitee
S
Sifa • couple • fr
8
2026-10-26 • via Nuitee
A
Alexandre • solo_traveller • fr
1
Pros:

J'ai demandé une facture mais je n'ai toujours rie

Cons:

J'ai demandé une facture mais je n'ai toujours rien reçu et aucune réponse à mes messages

2026-10-26 • via Nuitee
O
Olivia • family_with_children • fr
10
Pros:

L'emplacement est idéal. A 10 min a peine du verre ville. Parking gratuit et beauté de l hôtel avec ses peintures magnifiques

Cons:

Rien

2026-10-25 • via Nuitee
S
Stephane • solo_traveller • fr
4
Peux mieux faire
Pros:

La situation géographique, le décor authentique de l'établissement. On nous propose de ne pas refaire la chambre et changer les serviettes pour 2 nuits. C'est une excellente idée qui est pour une fois appliquée. C'est très agréable de pouvoir protéger la planète

Cons:

Le charme de l'ancien, ok, mais les parquets des couloirs qui craquent énormément, c'est pas cool. Donc une meilleur insonorisation. Pas de pression dans la douche au 3ème étage en tout cas. Le personnel dit difficilement bonjour, c'est au client de faire le premier pas. Etonnant

2026-10-25 • via Nuitee
S
Sylviane • couple • fr
8
Un court passage d’une nuit qui n’a pas permis de tout découvrir
Pros:

L’établissement est très agréable, avec une belle architecture.

Cons:

La SDB nécessite un bon rafraîchissement.

2026-10-25 • via Nuitee
D
Dsnny Ryan • couple • gb
10
If I come to Lille again I would 100% stay at this Hotel
Pros:

Staff really friendly and helpful and the dinner was fantastic and dining area very pretty dining room
and the Breakfast was ample and staff again friendly.

Cons:

nothing

2026-10-23 • via Nuitee
P
Philippe • family_with_children • ch
9
Les hôtes du patron
Pros:

Le charme indéniable du lieu, splendidement restauré, le style, d'un fantastique balzacien et néo-romantique, du restaurant "baroque" (à l'excellente cuisine, en plus) comme du hall et du grand escalier, le bel ensemble cour, bâtiment annexe, terrasses et jardin, le parking gratuit fort pratique, le coin de quartier avec ses anciennes petite maisons mitoyennes néo-renaissance flamande rehabilitées et le bistrot un peu "bobo" du coin de la rue, le confort des chambres, la proximité du centre ville à pied par la belle Porte de Paris, le décor des anciennes usines de brique au levant de l'horizon, le vrai Lille 19e siècle revisité, etc...

Cons:

La salle à manger du petit-déjeuner, chaleureuse mais un peu étroite, une certaine désinvolture, parfois, d'une partie du personnel (par ailleurs accueillant et sympathique, mais cela ne fait pas tout).

2026-10-23 • via Nuitee
S
Sylvie • family_with_children • be
8
Pros:

L’accueil du personnel, le parking, le bâtiment , le petit déjeuner

Cons:

Les chambres et salles de bain sont un peu petites

2026-10-18 • via Nuitee
G
Georges • couple • fr
10
2026-10-18 • via Nuitee
A
Adriana • solo_traveller • fr
8
Pros:

Le personnel

Cons:

Raport prix-qualité

2026-10-17 • via Nuitee
P
Peter • extended_group • gb
10
Comfortable,clean and very accommodating
Pros:

It was very welcoming and all the staff were very friendly and nothing was too much trouble

Cons:

Maybe there could be more information in the rooms but the staff were always on hand to help

2026-10-15 • via Nuitee
S
Sandra • couple • nl
9
Heerlijk hotel.
Pros:

20 minuten lopen naar de stad, 5 minuten van metrostation 3 haltes naar de stad. Super aardig personeel, mooie kamers. Auto veilig op de parkeerplaats achter een groot hek.

2026-10-13 • via Nuitee
A
Annika • extended_group • se
9
Prisvärt och bra läge
Pros:

Bekväma sängar och bra frukost. Utmärkt läge och bra med parkering.

Cons:

Ganska trångt dubbelrum

2026-10-12 • via Nuitee
D
Dayanne • solo_traveller • pt
10
2026-10-11 • via Nuitee
H
Herman • couple • nl
7
Prima alleen te kleine kamer
Pros:

De uitstraling van het hotel

Cons:

Kamer was heel klein

2026-10-10 • via Nuitee
J
Jane • solo_traveller • dk
7
2026-10-10 • via Nuitee
S
Sonia • solo_traveller • it
7
2026-10-10 • via Nuitee