Best Western Urban Hotel

Hotels
•
Best Western
7.9 (2009 reviews)
48 bis rue de Valenciennes , Lille , FR
+33 3 20 92 50 57

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Location

Guest Reviews

7.9
Based on 2009 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
A
Annerieke • solo_traveller • nl
9
Pros:

Vriendelijk personeel, schone kamers.

2026-09-19 • via Nuitee
A
alexandra • extended_group • fr
9
2026-09-17 • via Nuitee
A
Anne-Catherine • couple • be
8
Top, on reviendra !
Pros:

L’accueil chaleureux du personnel, l’extérieur, l’architecture intérieure, le calme et le parking gratuit et sécurisé

Cons:

Chambre petite, pas facile de circuler autour du lit

2026-09-17 • via Nuitee
D
Dennis • couple • gb
9
Very relaxing, only negative was the shower was not clean which had black mould within it, neither my wife and I would h
Pros:

Excellent building, good out door seating area

Cons:

Could not get a seat inside for an evening drink.

2026-09-16 • via Nuitee
P
Phinees • family_with_children • ae
5
The hotel has potential to do better if it invests in a little training for the staff.
Pros:

The room was small. The staff were not very kind.
The parking was great, easy of access and large.

Cons:

The approach used by the staff in dealing with customers.

2026-09-16 • via Nuitee
A
Amber • couple • nl
7
2026-09-14 • via Nuitee
B
Birgit • family_with_children • de
8
Pros:

Gute Lage, Innenhof mit Bewirtung, Parkmöglichkeit am Hotel

2026-09-14 • via Nuitee
D
Daniel • couple • fr
8
Nous avons passé un très bon séjour
Pros:

Proche du centre pour se rendre à la braderie, personnel serviable et sympathique, petit déjeuner correct.

Cons:

La chambre était un peu étroite

2026-09-13 • via Nuitee
G
Gianluca • solo_traveller • fr
10
2026-09-12 • via Nuitee
R
Rebecca • couple • nl
10
Top verblijf in Lille
Pros:

Het was ontzettend mooi, fijne parkeerplek en rustige ligging

Cons:

Helaas was het toch wel zo’n 20 min wandelen tot het centrum

2026-09-12 • via Nuitee
N
Nathalie • solo_traveller • fr
9
Pros:

Hotel confortable, personnel charmant

Cons:

Les alentours de l'hôtel, se faire interpeller dans la rue.

2026-09-11 • via Nuitee
G
gaetane • solo_traveller • fr
10
Pros:

La petite soirée organisé pour la braderie de Lille. Duo petit concert et moules frites

Cons:

Le parquet grince énormément qui laisse une petite nuisance sonore

2026-09-10 • via Nuitee
C
Catherine • couple • hk
8
2026-09-09 • via Nuitee
• solo_traveller • nl
2
Pros:

Aardig personeel, snel internet en gratis parkeren

Cons:

De kamer was veel te klein, ook het bed was voor twee volwassenen te klein ontbijt mag geen naam hebben ongezellige ruimte in de kelder zeer teleurgesteld. Veel te duur hotel!! Niet voor herhaling vatbaar.

2026-09-09 • via Nuitee
W
Wilharm • solo_traveller • de
8
Pros:

Lage, geschützter Parkplatz

2026-09-08 • via Nuitee
A
Adriano • couple • br
6
Pros:

Funcionários simpáticos

Cons:

Localização não é boa

2026-09-08 • via Nuitee
R
Ron • couple • nl
8
Prima
Pros:

Het ontbijt is goed. Heerlijke scrambled eggs en verse croissants. Dus niets op aan te merken. Personeel is vriendelijk.

Cons:

De douchekop was stuk, dat was onhandig. Ook op de 2e verdieping was het even zoeken naar de trap.

2026-09-07 • via Nuitee
J
Jan • solo_traveller • nl
8
Pros:

Locatie en onderkomen

Cons:

Nvt

2026-09-07 • via Nuitee
K
Kathrin • couple • de
7
Alles in allem hatten wir einen schönen Aufenthalt und haben uns wohlgefühlt. Mit ein paar kleinen Verbesserungen bei de
Pros:

Das Personal war durchweg super freundlich und das Essen im Restaurant richtig lecker.

Cons:

Die Klimaanlage ging leider immer nach ca. 30 Minuten aus. Da es im Zimmer sehr warm war und man wegen des Lärms draußen auch nicht mit offenem Fenster schlafen konnte, war das etwas schade.

Die Sitzmöglichkeiten draußen könnten gerne noch etwas gemütlicher und bequemer gestaltet sein, sodass man dort auch mal länger entspannt zusammensitzen kann.

Auch bei der Sauberkeit hätten wir uns an der einen oder anderen Stelle etwas mehr gewünscht. Besonders die Türen hätten zwischendurch einmal abgewischt werden können. Ansonsten haben wir uns aber wohlgefühlt.

2026-09-07 • via Nuitee
E
Esther • couple • nl
6
Goede locatie, je bent snel in het centrum. Met oordoppen in, zul je er goed kunnen slapen.
Pros:

De locatie was goed, we konden de auto kon bij het hotel parkeren. Het restaurant heeft een beperkte keuze, maar het eten was van goede kwaliteit.
De kamer was ruim en de bedden waren goed.

Cons:

De kamer zijn zeer gehorig. Doordat het oude hotel houten vloeren heeft, kun je de buren boven en naast je horen lopen. Alsof ze op je kamer lopen!

2026-09-06 • via Nuitee