Best Western Urban Hotel

Hotels
•
Best Western
7.9 (1989 reviews)
48 bis rue de Valenciennes , Lille , fr
+33 3 20 92 50 57

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Location

Guest Reviews

7.9
Based on 1989 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
M
Morgan • couple • fr
8
Super séjour
Pros:

L’accueil et l’ambiance de l’établissement

Cons:

J’ai trouvé l’hôtel très cher 300 euros 2 nuits …

2026-08-28 • via Nuitee
F
Frank • couple • be
6
Cons:

I want to protest against the booking and payment method of this hotel. I got a message saying that my booking was not guaranteed all the Booking.com guarantees it through my credit card and then I was asked to do what Booking.com recommends against which is click on the link to go to an unknown payment platform and leave my full credit card details including the CVC code. Which I of course did not do. The hotel then said that my room would not be available after 18 hours on the day of arrival if I did not do this
I absolutely protest against this way of work, which is insecure and I believe goes against the principles of doing all advance payments through Booking.com.
On the one hand booking says that my room is guaranteed, and on the other hand the hotel claims that it is not. Why do I use Booking.com then?
I think those practices by the hotel should be put in question.

2026-08-27 • via Nuitee
S
Stéphane • solo_traveller • fr
7
Petit hôtel sympa dans quartier sympa
Pros:

Joli bâtiment, accueil sympa, petit déjeuner sympa.

Cons:

Literie un peu fatiguée et climatisation en panne…

2026-08-27 • via Nuitee
J
Jörg • extended_group • de
10
2026-08-26 • via Nuitee
F
Fanuel • solo_traveller • be
8
2026-08-25 • via Nuitee
A
Abdellali • solo_traveller • ma
6
Généralement bon mais payer presque 100 euro pour 2 étoiles semble cher et incompetitif
Cons:

Le parking est payant. 16 euro la journée. Cela n apparaît pas clairement lors de la réservation en ligne. Donc On pensait que ce service est inclut mais c est le contraire à l arrivée à l'hôtel.

2026-08-25 • via Nuitee
K
ken • family_with_children • gb
8
A very homely and comfortable hotel with friendly staff
Pros:

Felt very comfortable and friendly

Cons:

Wasn’t much only getting there

2026-08-24 • via Nuitee
J
Jörg • solo_traveller • de
7
2026-08-24 • via Nuitee
A
Aysen • solo_traveller • nl
7
2026-08-23 • via Nuitee
A
Anne • extended_group • fr
9
great spot
Pros:

nice building , set up with taste + the very nice restaurant and patio

Cons:

nothing major, maybe the fact that the coffee machine was not qorking in the room

2026-08-22 • via Nuitee
A
Anick • solo_traveller • nl
8
2026-08-21 • via Nuitee
S
Sebastien • couple • fr
8
2026-08-21 • via Nuitee
J
Jacques • couple • nl
8
Men zou wat flexibeler kunnen zijn met inchecktijden
Pros:

Diner

Cons:

De ontvangst

2026-08-20 • via Nuitee
L
Lone • couple • dk
7
2026-08-19 • via Nuitee
C
Claudio • couple • fr
8
2026-08-19 • via Nuitee
M
Marie • couple • fr
9
Accueil très chaleureux , convivial et à l'écoute . Nous avons beaucoup apprécié l'établissement.
Pros:

Établissement très agréable, très propre avec un personnel souriant et convivial.

Cons:

Aucune proposition

2026-08-18 • via Nuitee
L
Laurent • couple • be
8
2026-08-18 • via Nuitee
N
Nathalie • family_with_children • nl
8
Pros:

Mooi pand met parkeerruimte en je loopt in 20 minuten de stad in.

2026-08-18 • via Nuitee
I
Isabelle • solo_traveller • fr
7
Lille et moi
Pros:

Un séjour bien sympathique. Je reviendrai avec plaisir.

Cons:

Ma chambre était proche de l ascenseur

2026-08-17 • via Nuitee
S
Sandrine • solo_traveller • be
9
2026-08-16 • via Nuitee