Best Western Urban Hotel

Hotels
•
Best Western
7.9 (1912 reviews)
48 bis rue de Valenciennes , Lille , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1912 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
I
Ilgin Sara • couple • nl
10
2026-06-12 • via Nuitee
L
ludovic • solo_traveller • fr
10
Séjour à Lille
Pros:

Proche du métro et du zénith .
Chambre assez grande et au calme

Cons:

Ras

2026-06-12 • via Nuitee
E
Elisabeth • solo_traveller • fr
8
Pros:

Propreté

Cons:

Chambre petite

2026-06-10 • via Nuitee
Y
Yuliia • couple • nl
8
Pros:

good location, clean room

Cons:

would be good to have blackout curtains or blinds!

2026-06-09 • via Nuitee
E
Eric • solo_traveller • fr
9
Joli hôtel
Pros:

Très bel hôtel, ancienne tisserie

Cons:

Les crottes d'oiseaux sur la voiture

2026-06-08 • via Nuitee
C
Chris • couple • gb
7
Pros:

Room good. Generally accessible but lift to breakfast room very small. Breakfast fairly simple

Cons:

Small lift, location not brilliant

2026-06-08 • via Nuitee
G
Glen • solo_traveller • de
8
2026-06-07 • via Nuitee
A
Andrea • couple • de
8
Pros:

Schöne Gartenparty

2026-06-07 • via Nuitee
J
Jenny • couple • fr
8
2026-06-06 • via Nuitee
Y
Yann • solo_traveller • fr
10
2026-06-06 • via Nuitee
V
Viviane • solo_traveller • fr
8
2026-06-06 • via Nuitee
P
Pascal • solo_traveller • fr
9
2026-06-03 • via Nuitee
Y
YVES-MARIE • solo_traveller • fr
10
Pros:

Un très bon accueil du personnel
Un surclassement à l'arrivée et un bon petit déjeuner copieux. Une place de parking a été un plus

2026-06-02 • via Nuitee
F
Fred • couple • nl
8
Pros:

Hotel staat in een gewone straat. Via een poort is de mooie antieke entree te vinden met aan de achterzijde een flink terras. De afgesloten gratis parkeerplaats was ideaal. Het ontbijt was goed. De niet al te grote kamer was keurig ingericht en voorzien van alles wat belangrijk is om te slapen en te douchen.

2026-06-01 • via Nuitee
A
Anne-Miek • couple • nl
8
2026-06-01 • via Nuitee
R
Renate • couple • de
8
Schönes Hotel, mit außergewöhnlichem Ambiente.Große Zimmer und tolles Frühstück.
Pros:

Sehr nettes Personal. Außergewöhnliches Ambiente. Gesicherter Parkplatz im Hof.

Cons:

Das Restaurant war leider am Sonntag geschlossen.😞

2026-06-01 • via Nuitee
B
Barry • family_with_children • gb
8
Very nice place
Pros:

Staff dealt with all requests immediatley

Cons:

Parking lot closed for an event that meant parking on road at quite a high cost

2026-06-01 • via Nuitee
C
Clive • solo_traveller • gb
8
Pros:

Good parking facilities & within easy walk to centre

2026-06-01 • via Nuitee
V
Vicky • extended_group • be
8
2026-05-31 • via Nuitee
R
Rob • solo_traveller • gb
8
Ideal spot for a weekend away
Pros:

Attractive hotel with secure parking in a handy walkable location for all the sights. Staff were friendly and the room whilst a bit small was very comfortable and well appointed

2026-05-31 • via Nuitee