Best Western Urban Hotel

Hotels
•
Best Western
7.9 (1953 reviews)
48 bis rue de Valenciennes , Lille , fr
+33 3 20 92 50 57

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1953 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
K
Kim • family_with_children • nl
7
Prima
Pros:

Grote kamer, prima ontbijt lekkere bedden… kussens wat zacht. Prima prijs kwaliteit!

Cons:

Op doorrreis : een prima nette kamer en goed bed
Jammer dat er geen koelkastje op de kamer stond

2026-07-24 • via Nuitee
M
Michael • family_with_children • gb
9
Very comfortable, staff were excellent and hotel beautiful. Loved the rear terrace to relax with drinks at night.
Pros:

Beautiful

Cons:

Long walk to centre

2026-07-24 • via Nuitee
A
Audrey • couple • fr
6
Pros:

Personnel très sympa, superbe décoration, t bon petit déjeuner

Cons:

Chambre vraiment petite

2026-07-24 • via Nuitee
A
Arjan • family_with_children • nl
7
Prima, maar basic.
Pros:

Vriendelijk personeel, behulpzaam. Dichtbij het centrum: loopafstand.

Cons:

Douche en wc gedateerd, evenals de kamers. Hotel kan een facelift gebruiken.

2026-07-23 • via Nuitee
P
Philipp • couple • de
10
2026-07-23 • via Nuitee
M
Martijn • solo_traveller • nl
6
Ok-ish. Won't come back
Pros:

Spacious, free parking, good bed

Cons:

The smell of sewer scent..

2026-07-22 • via Nuitee
C
claire • solo_traveller • fr
10
Super séjour, j'y reviendrai
Pros:

La chambre joliment décorée, la literie qui était confortable, la climatisation sous période de canicule, la propreté et la localisation, le petit déjeuné était très varié et bon

Cons:

RAS

2026-07-21 • via Nuitee
J
Jacek • couple • de
8
2026-07-20 • via Nuitee
H
Henning • solo_traveller • de
1
2026-07-19 • via Nuitee
F
Foudrin • solo_traveller • re
7
Moyen
Pros:

Emplacement permettant de rejoindre le centre à pied.

Cons:

Pas prévenu que le restaurant ne fonctionnait pas en raison d'un événement privé ! Propreté pas top !

2026-07-19 • via Nuitee
C
Colin • couple • gb
10
Fab hotel within a short walk of Lille centre
Pros:

Very friendly staff. Great hotel, not the normal commercial feel to it!

Cons:

Nothing

2026-07-18 • via Nuitee
G
Geneviève • couple • be
8
Pros:

La climatisation au moment de la canicule a été difficile à gérer mais le personnel nous ont changé de chambre pour la deuxième , et plus grande sans supplément

2026-07-18 • via Nuitee
F
Francesco • solo_traveller • it
9
Pros:

Bellissima struttura comoda al centro

2026-07-17 • via Nuitee
D
Denis • couple • it
9
Pros:

L'accoglienza ed il fatto che la camera era silenziosa.

2026-07-15 • via Nuitee
B
BRUNO • solo_traveller • fr
8
belle hotel avec un style nordique
Pros:

bel hotel, accueil super agreable de jeunes, chambre propre et literie top, parking voiture

Cons:

petit déjeuné moyen

2026-07-14 • via Nuitee
B
Bitten • couple • dk
9
2026-07-14 • via Nuitee
C
Christian • couple • de
7
2026-07-14 • via Nuitee
J
JEAN-LOUIS • extended_group • fr
9
2026-07-13 • via Nuitee
M
MELANIE • solo_traveller • fr
9
Très bon hôtel
Pros:

Tout près du lieu ou j'allais
Le personnel très gentil
La propreté

Cons:

Insonorisation perfectible

2026-07-13 • via Nuitee
C
Christian • couple • dk
9
2026-07-12 • via Nuitee