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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The 5-star Grand Hotel, housed in a historic railway headquarters, offers stylish rooms with modern amenities including free WiFi and Molton Brown toiletries. Enjoy a comfortable stay with evening turn down service and plush bathrobes.
Gourmet Dining Experience
Indulge in modern British cuisine at The Rise Restaurant, Terrace & Bar. With locally sourced ingredients and an open kitchen concept, guests can savor freshly prepared dishes in a social dining setting. Whether it's afternoon tea, lunch, or a luxurious dinner, culinary delights await.
Relaxation and Wellness
Unwind at the luxury vaulted spa featuring a 13-meter swimming pool, hot tub, sauna, and steam room. Pamper yourself with a variety of health and beauty treatments in the tranquil treatment rooms. Stay fit at the modern fitness center, offering complimentary access to guests. Book now to experience the ultimate blend of luxury and relaxation at The Grand Hotel.
- Guests can enjoy treatments via Elemis and Seabody
- We have a Tirol Hot Sauna, Herbal Steam Room, Herbal Lounge, Mineral Steam Room and Himalayan Salt Sauna
- Hydroptherapy pool, Sun and Light Therapy room, treatment rooms, relaxation lounge, double hammam and rasul
- Guests can add on spa access at £45 per adult per night. This is from 3pm to 11am the following day.
-Access to the spa is subject to availabilityGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for £15 per person per night when using an available cot.
Children up to and including 15 years old stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Excellent
The dead pot plants outside - visible in the glass entrance to the restaurant and the state of the glass - dirty
From checking in through to leaving all of the staff were very friendly. We stay on a regular basis and they always remember our names.
I feel like we get a little over sold to (upgrades) when checking in, previously there were offers free if available.
An absolutely beautiful hotel. We stayed in the "newer building" and the room was beautiful, well appointed and had all the comforts of a hotel of this calibre. Lounge and live music was also top notch.
Inability to control the temperature in our room. Could not get the room cooler to the degree that we like and the staff was unable to resolve the request. This should not be a challenge in a newer hotel wing in our opinion. Otherwise this hotel is a 10.
It is a beautiful building and the last word in comfort. The bedroom was wonderful and the staff were so attentive, friendly and professional: front of house staff, doormen, waiters- all absolutely first class.
Lovely grand hotel. Great location and comfy bed.
Nothing
Everything
Nothing
Location and rooms were huge and very comfortable!
Breakfast service a bit chaotic whilst food offering good service was erratic with tables left uncleared at times!
El hotel tiene una ubicación excelente y un edificio histórico muy bonito, pero mi experiencia ha sido decepcionante. Ante un problema con la reserva, el hotel no mostró ninguna flexibilidad ni ofreció ninguna solución razonable, ni devolución parcial ni ningún gesto de atención al cliente.
Además, el spa estaba extremadamente saturado. Después de pagar por el acceso, no había ni una sola hamaca libre junto a las piscinas para poder relajarse.
La habitación también presentaba aspectos mejorables: las ventanas estaban visiblemente sucias y el lavabo tardaba mucho en desaguar.
En conjunto, considero que la relación calidad-precio no estuvo a la altura de lo esperado para un hotel de esta categoría.
Very good breakfast. Lots of choices.
a beautiful hotel so close to town but extremely quiet
+ Room was lovely and spacious with a glorious bathroom and separate toilet
+ The building is truly grand with many original features
+ Staff are clearly well trained and very good at their welcomings and general helpfulness
+ Spa area has great features such as a Himalayan salt rock sauna and chill out sauna, plus 2 steam rooms with different scents. The bathing area ( not a swimming pool anymore ) is relaxing space to explore between saunas.
+ The Room Service food was pretty good ( we had Thai style salmon and pad thai vegetarian, plus Vietnamese starters ).
+ The bar in the spa area was really fun and we enjoyed some excellent prosecco in there, served very professionally by the young chap working there.
+ The InRoom coffee maker was good.
+ The comfy chairs and table made for excellent dining experience
- Having to pay 30UKPounds extra per person ( so 60 in total ) per spa session on top of the room rate seems quite steep, but I understand the space is limited and not everyone wants to use the spa. We found 90minutes wasn't even enough time to really chill there in the end either.
- The Spa: Having only one communal shower for the 'between saunas and steams' seemed surprisingly minimal... often having to wait to use it.
The cozy room,
Crisp sheets
The easy check in
Gentle staff so lovely
Nothing to not like
Everything was perfect
The location of the hotel was very good, within walking distance of both the station and the main attractions of the city. Very comfortable bed, in a spacious room with high-quality fittings. Very good breakfast, with a wide choice of dishes. The staff were friendly and helpful. Overall a high quality experience.
Two very small things. The bathroom taps were of an innovative design, and it was quite hard to get any cold water from them! Secondly, when we arrived, there was a welcome tray in the room with tea-making facilities and a jug of fresh milk, but when we asked for replacement milk later, plastic containers of UHT milk arrived: UHT milk should have no place in a hotel of this quality.
Comfortable beds
Gym adequate
Spa good
Staff very polite and helpful
Everything !!!!!
Doormen wonderful 😀
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