The Grand, York

Hotels
9.3 (9823 reviews)
City Centre, Station Rise , York , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
High bar prices
Cleanliness issue noted

Categories

Cleanliness
8.48
Mentioned dust and an empty toilet roll under the bed in one review.
Service
9.95
Staff were consistently praised as helpful and friendly across multiple reviews.
Location
9.49
Great location noted in several reviews, making access to local attractions easy.
Room Quality
9.44
Rooms described as comfortable, clean, and well maintained.
Amenities
9.27
Some amenities highlighted, but mentioned issues with bar offerings.
Value for Money
8.63
Value described as reasonable but some guests found bar prices excessive.
Food and Beverage
9.18
Breakfast was frequently described as excellent and enjoyable.
Overall Experience
9.95
Overall experiences mentioned as memorable, enjoyable, and highly praised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:47

Property Description

Luxurious Accommodations
The 5-star Grand Hotel, housed in a historic railway headquarters, offers stylish rooms with modern amenities including free WiFi and Molton Brown toiletries. Enjoy a comfortable stay with evening turn down service and plush bathrobes.

Gourmet Dining Experience
Indulge in modern British cuisine at The Rise Restaurant, Terrace & Bar. With locally sourced ingredients and an open kitchen concept, guests can savor freshly prepared dishes in a social dining setting. Whether it's afternoon tea, lunch, or a luxurious dinner, culinary delights await.

Relaxation and Wellness
Unwind at the luxury vaulted spa featuring a 13-meter swimming pool, hot tub, sauna, and steam room. Pamper yourself with a variety of health and beauty treatments in the tranquil treatment rooms. Stay fit at the modern fitness center, offering complimentary access to guests. Book now to experience the ultimate blend of luxury and relaxation at The Grand Hotel.

Important information:

- Guests can enjoy treatments via Elemis and Seabody
- We have a Tirol Hot Sauna, Herbal Steam Room, Herbal Lounge, Mineral Steam Room and Himalayan Salt Sauna
- Hydroptherapy pool, Sun and Light Therapy room, treatment rooms, relaxation lounge, double hammam and rasul
- Guests can add on spa access at £45 per adult per night. This is from 3pm to 11am the following day.
-Access to the spa is subject to availabilityGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for £15 per person per night when using an available cot.
    Children up to and including 15 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 9823 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 9.27
Value for Money: 8.63
Food and Beverage: 9.18
Overall Experience: 9.95
W
Wiles • solo_traveller • gb
8
Very expensive but a good hotel room
Pros:

Lovely room
Good aircon
Very good breakfast

Cons:

Very poor room service

2026-07-25 • via Nuitee
N
Nicholas • extended_group • gb
5
2026-07-24 • via Nuitee
A
ALICE • solo_traveller • fr
10
2026-07-24 • via Nuitee
L
Lisa • solo_traveller • gb
10
2026-07-23 • via Nuitee
V
Vanessa • extended_group • gb
10
2026-07-22 • via Nuitee
C
Claire • couple • sg
10
2026-07-22 • via Nuitee
E
Elyna • couple • gb
10
2026-07-22 • via Nuitee
M
Melissa • couple • us
9
Great hotel, great service
Pros:

Location was lovely, could walk to every thing

Cons:

Nothing

2026-07-21 • via Nuitee
G
Gill • couple • gb
9
2026-07-21 • via Nuitee
A
Alex • couple • gb
10
2026-07-20 • via Nuitee
L
Laura • couple • gb
7
Lovely hotel but issues on check in detracted from 5 star experience
Pros:

Beautiful clean room, great location.

Cons:

Problems on check-in with front of house. Other staff did work to resolve it but you wouldn’t expect the issue we experienced from a 5 star hotel.

2026-07-20 • via Nuitee
C
Charlotte • couple • gb
6
Nice stay but not a 5* hotel in my opinion
Pros:

The location is great - very close to station and walkable to everywhere. The door men were extremely helpful and friendly - big shout out to Wayne. All the staff were great and helpful at breakfast. They left a nice chocolate plate and card for our welcome.

Cons:

The room wasn’t completely spotless - bathroom shower wasn’t cleaned or polished to detail. For the cost of the hotel and the attention to detail, it doesn’t seem like a 5*. I would think it was a 4*.

2026-07-20 • via Nuitee
E
Eric • family_with_children • gb
10
Beat expectations - lovely hotel, and good food
Pros:

Staff were uniformly exceptionally friendly, helpful and efficient.

2026-07-20 • via Nuitee
R
Ruth • couple • gb
8
Excellent
Pros:

Good

Cons:

Separate toilet

2026-07-20 • via Nuitee
K
Kevin • couple • gb
8
Lovely Hotel with great staff. The spa was excellent.!
Pros:

Enjoyed a great few days stay for a short break. Hotel and facilities excellent and reasonable value. We will visit again in future.

Cons:

Only negative our room was at the rear and was quite noisy during the night with bins being clattered etc disturbing sleep.

2026-07-20 • via Nuitee
S
Sarah • couple • gb
9
2026-07-20 • via Nuitee
S
Skelson • couple • gb
10
2026-07-19 • via Nuitee
J
Jo • solo_traveller • gb
9
Enjoyable midweek break made even better by our stay at The Grand
Pros:

In the centre and well appointed

Cons:

Nothing to dislike

2026-07-19 • via Nuitee
V
V5529JMlouisej • Couples
10
Perfect for celebration
Pros:

We stayed recently for a celebration (anniversary) we booked a room for one night and also the afternoon tea. I feel the review of the hotel needs to be separate from the afternoon tea review as our experience of the two differed quite a bit.
The hotel was lovely. As the name (and price) say it is a very grand hotel. Lovely wide corridors, fresh flowers everywhere. The room itself was very spacious clean and lots of amenities. I particularly enjoyed the bath and waterfall shower. It was great having a coffee machine and a fridge to keep the milk in so it stayed cold. Bed was comfy and we both slept well.
The team made our stay a bit extra by putting a card and chocolates in our room for our anniversary (we had informed them beforehand).
We spent a little time in the bar in the evening and they had a great singer/pianist on in there. Nice cocktails but again as you would expect higher than average price point (£14-16 each). Pretzels with drinks were nice though.
We opted for the breakfast which was pricier than any breakfast we had eaten at a hotel before (£30 each). The choice was massive in terms of both continental and cooked offerings so can see why the price point is higher. Cooked offerings were good nice crispy bacon and tiny delicious hash browns. Service was quick and very attentive for the breakfast. Lovely little mini shot of fancy juice at the start too. Only negative for the stay and breakfast- couple of tired areas in the room itself (204) chipped corners on bathroom mirror and damp leak type stain on ceiling in entrance way (clean on the room was spotless-no complaints there!) and prongs of the fork at breakfast were bent. These are both very minor.
Hotel itself was close to York (walking distance). We didn't use valet parking and instead parked at the train station long stay (apcoa) which was £19 for 24 hours but is cheaper at the weekends. We didn't use the spa so can't comment on this.

2026-07-18 • via Tripadvisor
G
GoPlaces53760799548 • Couples • Yorkshire, England
10
Lunch in the Legacy
Pros:

We had a voucher bought for us for a 3 course lunch in the Legacy restaurant and have just had the most wonderful experience. The food was presented and described with precision and each course was delicious. I cannot praise our waiter Sam highly enough. He was friendly, polite and so knowledgeable on the wines he served with each course. Look forward to visiting again and trying the taster menu next time.

2026-07-18 • via Tripadvisor