Sutton Place Hotel Ueno

Hotels
7.6 (3101 reviews)
Taito-ku Ueno 7-8-23 , Tokyo , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Excellent location near Ueno Station
Helpful, respectful staff (bag storage, late checkout)
Good value / cost-benefit
Clean bathrooms and some very clean rooms
Spacious junior suite available for families
Convenience stores and restaurants nearby
Quiet local area (in some rooms)
Cons:
Inconsistent cleanliness (shared kitchen, bathtub, dusty areas)
Dated or unkept interior in places
Small standard rooms / limited space
No room service / limited housekeeping
Bed stability issues (beds shifting)
Loose power outlets / charging problems
Actual check-in time later than advertised (reported 16:30 vs 16:00)
Noise from nearby main road for some rooms

Categories

Cleanliness
6.8
Mixed reports: many guests praise clean rooms and bathrooms, but several note inconsistent cleaning (shared kitchen could be cleaner, bathtub not always cleaned) and some dusty/aged areas.
Service
8.2
Generally positive: staff described as respectful, helpful and accommodating (bag storage, late checkout), with multiple mentions of good service.
Location
8.8
Consistently praised for excellent location near Ueno Station, convenient for transport, shops and restaurants; considered a major strength.
Room Quality
6.8
Mixed: some rooms (junior suite) are spacious and suitable for families, but many guests report small typical rooms, dated interior and issues like beds shifting.
Amenities
7.2
Basic amenities available (mini-fridge, shared fridge/microwave, toiletries at reception); however shared kitchen cleanliness and lack of daily room service were noted.
Value for Money
8
Frequently highlighted as good value/CP for the price and location; many guests state it offers strong cost-benefit.
Food and Beverage
7
Limited on-site F&B mentions; guests often cite many good nearby restaurants and convenience stores rather than hotel dining.
Overall Experience
8
Overall positive stay for many guests due to location, helpful staff and good value; tempered by occasional cleanliness, room-size and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:51

Property Description

Stunning Views of Tokyo Cityscape
Located just 400 meters from Ryukoku-ji Temple, Sutton Place Hotel Ueno offers breathtaking views of the bustling city. The air-conditioned rooms are well-equipped with modern amenities such as a flat-screen TV, microwave, and safety deposit box, ensuring a comfortable stay for every guest.

Convenient Shared Facilities
Guests can enjoy the convenience of a shared kitchen and lounge area, perfect for socializing or preparing light meals. The hotel's proximity to popular attractions like Kissho-in Temple and The Shitaya Shrine makes it an ideal choice for travelers looking to explore the cultural gems of Tokyo.

Comfort and Accessibility
With free WiFi and a friendly staff ready to assist, Sutton Place Hotel Ueno is the perfect choice for both leisure and business travelers. Book your stay now and experience the best of Tokyo during your visit!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

7.6
Based on 3101 reviews
Cleanliness: 6.8
Service: 8.2
Location: 8.8
Room Quality: 6.8
Amenities: 7.2
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
Z
Zzms Zan • family_with_children • my
10
2026-10-31 • via Nuitee
H
Harry • solo_traveller • ca
8
2026-10-31 • via Nuitee
S
Supanida • extended_group • th
10
Pros:

The room size is not too small and the location is great

2026-10-30 • via Nuitee
P
Peichen • extended_group • tw
4
Pros:

地理位置

Cons:

浴缸排水很差。澡後排水需時10分鐘以上
房內清潔度需改善
已經預先付款也收到付款完成通知，飯店卻沒資料！

2026-10-29 • via Nuitee
S
Sherry Anne • couple • ph
9
Very good choice for a base in Ueno area. Highly accessible to all the important places like train stations, konbini, re
Pros:

The size was as expected for Japan hotels. In fact, this was slightly bigger than our last hotel in Asakusa. The BEST thing about it is the LOCATION! Very near the JR station, Ginza line, the shopping street, and 2 konbinis (711 and Family Mart).

Cons:

Ah probably the key system for the rooms. You had to physically lock it with the key when you go out, which is unlike the other hotel rooms that automatically locks once closed. It was just a bit inconvenient for me since sometimes you tend to forget to lock it with the key.

2026-10-29 • via Nuitee
R
Radia • solo_traveller • fr
10
2026-10-29 • via Nuitee
K
Karen • couple • au
6
2026-10-27 • via Nuitee
F
Francesco • family_with_children • it
5
Pros:

Posizione relativamente vicina alla metro/stazione

Cons:

Polvere ovunque, servizio laundry scadente (asciugatrice non asciuga nemmeno dopo 1 ora e la lavatrice più guasta che funzionante), spazi limitatissimi

2026-10-27 • via Nuitee
D
Dmitry • couple • hk
6
Pros:

The location is great, rooms are small, but not tiny.

Cons:

The highway in front of the hotel is noisy. The hotel does not provide any services like help with luggage forwarding.

2026-10-27 • via Nuitee
Y
Yuko • solo_traveller • jp
9
2026-10-27 • via Nuitee
M
Mario • solo_traveller • ca
8
J’approuve
Pros:

Propreté et la gentillesse du personnel

2026-10-26 • via Nuitee
O
Owen • family_with_children • au
9
2026-10-26 • via Nuitee
R
Renee • couple • ca
8
Convenient quiet location.
Pros:

Room size was expected. Clean and adequate amenities. Convenient check in and central location. Quiet location.

Cons:

Room had a slight funny smell but tolerable.

2026-10-25 • via Nuitee
M
Morton • family_with_children • au
1
Extremely average
Pros:

Room size
Location

Cons:

Paper thin walls
Mouldy bathroom
One pillow no extras
No luggage forwarding
One elevator
Two power points in the whole room
No cleaning
Laundry drier heats your wet clothes up.

2026-10-24 • via Nuitee
J
Janice • couple • au
7
Pros:

So close to Ueno station and the shopping and the park
Big bathroom

Cons:

It was a bit tired looking and there was mould in the bathroom above the door

2026-10-24 • via Nuitee
P
Pablo • couple • us
10
2026-10-23 • via Nuitee
J
jacqueline • family_with_children • ch
8
Pros:

Pratique car proche de la gare de Ueno et du parc. Chambre très petite

Cons:

-

2026-10-23 • via Nuitee
T
Tsaicchung • family_with_children • tw
7
2026-10-23 • via Nuitee
C
Carolina • couple • ar
7
Buenísima ubicación. Ojo la cama está sobre la pared
Pros:

Estaba a dos cuadras de la estación de metro

Cons:

La cama está apoyada todo el costado contra una pared y la foto no lo muestra ni se describe. Es muy incómodo para dos personas.

2026-10-23 • via Nuitee
A
Alba • couple • es
6
Aceptable
Pros:

El personal es, sin duda, lo mejor del alojamiento; súper atentos y amables. Y también cabe destacar la ubicación, literalmente al lado del metro de Ueno. La zona es tranquila, con varios kombini cerca y una calle de restaurantes y tiendas a unos 5 minutos del hotel.

Cons:

La habitación era diminuta, para un par de días está bien, pero para las 6 noches que nos quedamos era muy agobiante. En general, las fotos distan bastante de la realidad; la limpieza es muy mejorable (me refiero a la limpieza que está hecha cuando llegas, había bastante moho en las paredes del baño) y no está tan nuevo como puede parecer. Además, del servicio de auto lavandería que ofrecen, solo había una lavadora operativa y las secadoras no funcionaban nada bien (después de 1:30h de secado la ropa salía mojada).

2026-10-22 • via Nuitee