Sutton Place Hotel Ueno

Hotels
•
Independent
7.8 (108 reviews)
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005 , Tokyo , JP
+81 80-3029-7776

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Facilities

Health or beauty spa nearby
Free WiFi
Luggage storage
Wheelchair accessible
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Health or beauty spa nearby

Review Highlights

Pros:
Convenient location
Good service
Cons:
Small room size
Cleanliness issues

Categories

Cleanliness
7.06
Mixed sentiments regarding cleanliness with mentions of the need for maintenance.
Service
8.53
General positive remarks about staff, indicating a good service level.
Location
8.57
Guests appreciated the convenient location close to transport.
Room Quality
7.02
Room size is mentioned as small, affecting comfort.
Amenities
7.55
Some amenities were noted, but improvements needed for better experience.
Value for Money
8.01
At this rating level, the value is perceived as fair despite some issues.
Food and Beverage
7.86
No specific remarks on food and beverage; standard quality for this hotel tier.
Overall Experience
7.83
Overall experience is positive with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:47

Property Description

Sutton Place Hotel Ueno offers a delightful blend of comfort and convenience in the heart of Tokyo.

Spacious Accommodation
Enjoy your stay in one of our 50 air-conditioned rooms, thoughtfully designed with microwaves and LCD televisions. Each room is a cozy retreat after a day of exploration.

Complimentary Amenities
Stay connected with free wireless internet access, and take advantage of our communal kitchen to prepare meals. Our on-site vending machine ensures snacks are always just a step away.

Perfect Location
Situated only a 15-minute walk from Ueno Park and Ueno Zoo, you’ll find yourself in close proximity to Tokyo’s vibrant cultural gems, including the renowned Sensoji Temple and Akihabara Electric Town.

Experience Tokyo like never before at Sutton Place Hotel Ueno—book your stay today!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 108 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.57
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.86
Overall Experience: 7.83
S
S.Dhushyanth • solo_traveller • sg
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-07-25 • via Nuitee
M
matsui • solo_traveller • jp
9
2026-07-25 • via Nuitee
Y
Yoshiharu • family_with_children • jp
8
It’s a good value hotel.
Pros:

"It is close to Ueno Station, and all the facilities are great. They even kept our bags after check-out."

Cons:

n/a

2026-07-24 • via Nuitee
P
Paul • solo_traveller • au
7
Pros:

Location

Cons:

Ordinary facilities

2026-07-24 • via Nuitee
R
Rex • solo_traveller • tw
9
Pros:

房間大小跟地點都不錯，就是超市稍微遠了一點，然後房間隔音小小差，會聽到其它人回來開門的聲音，但還算可以接受，員工的服務不錯，3f有公用的冰箱/微波爐可以利用，整體來說是CP值很不錯的地方

2026-07-24 • via Nuitee
ニシザワ • solo_traveller • jp
9
2026-07-24 • via Nuitee
N
Noriko • solo_traveller • jp
8
2026-07-22 • via Nuitee
A
Alberto • couple • es
7
Pros:

La ubicación. Muy buena cama y baño amplio

Cons:

Habitacion pequeña. Casi no había espacio entre la cama y la ventana

2026-07-22 • via Nuitee
S
SHOTA • solo_traveller • jp
7
2026-07-21 • via Nuitee
D
Deana Liu • solo_traveller • tw
6
2026-07-21 • via Nuitee
C
Cassandra • solo_traveller • my
7
Pros:

The bathroom was clean and spacious.

Cons:

The bedroom was small.

2026-07-20 • via Nuitee
酒井 • solo_traveller • jp
9
2026-07-20 • via Nuitee
K
Kozyra • solo_traveller • dk
8
Pros:

Very good location witheasy access to Ueno St, Narita express snd shops.

Cons:

The room was missing cleaning, especially the bathtub.

2026-07-19 • via Nuitee
Y
YA YU • family_with_children • tw
8
2026-07-19 • via Nuitee
E
Enrique • solo_traveller • es
7
Pros:

Ubicacion

Cons:

Limpieza, se veía antiguo

2026-07-19 • via Nuitee
賴信任 • family_with_children • tw
8
2026-07-19 • via Nuitee
H
HIROMI • solo_traveller • jp
4
立地条件は良いのに、ちょこっとざんねんでした。
Pros:

立地条件は良かった、場所も分かりやすかったです。


　

Cons:

コンセントの差口が緩く充電の為差し込むと落ちて来て充電出来なかった。
ベッドにストッパーが付いていないのか、ベッドがずれてしまう。ちょっと危ないかもです。

2026-07-18 • via Nuitee
望月 • solo_traveller • jp
10
2026-07-17 • via Nuitee
L
Lynne • family_with_children • au
10
Excellent location and wonderful stay
Pros:

Excellent location and we loved the junior suite. Lots of room considering usual size of Tokyo rooms. The staff were excellent

2026-07-17 • via Nuitee
S
Sam Osh • solo_traveller • us
10
2026-07-17 • via Nuitee