Sutton Place Hotel Ueno

Hotels
•
Independent
7.8 (108 reviews)
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005 , Tokyo , JP
81-80-30297776

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Facilities

Health or beauty spa nearby
Free WiFi
Luggage storage
Wheelchair accessible
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Health or beauty spa nearby

Review Highlights

Pros:
Convenient location
Good service
Cons:
Small room size
Cleanliness issues

Categories

Cleanliness
7.06
Mixed sentiments regarding cleanliness with mentions of the need for maintenance.
Service
8.53
General positive remarks about staff, indicating a good service level.
Location
8.57
Guests appreciated the convenient location close to transport.
Room Quality
7.02
Room size is mentioned as small, affecting comfort.
Amenities
7.55
Some amenities were noted, but improvements needed for better experience.
Value for Money
8.01
At this rating level, the value is perceived as fair despite some issues.
Food and Beverage
7.86
No specific remarks on food and beverage; standard quality for this hotel tier.
Overall Experience
7.83
Overall experience is positive with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:47

Property Description

Sutton Place Hotel Ueno offers a delightful blend of comfort and convenience in the heart of Tokyo.

Spacious Accommodation
Enjoy your stay in one of our 50 air-conditioned rooms, thoughtfully designed with microwaves and LCD televisions. Each room is a cozy retreat after a day of exploration.

Complimentary Amenities
Stay connected with free wireless internet access, and take advantage of our communal kitchen to prepare meals. Our on-site vending machine ensures snacks are always just a step away.

Perfect Location
Situated only a 15-minute walk from Ueno Park and Ueno Zoo, you’ll find yourself in close proximity to Tokyo’s vibrant cultural gems, including the renowned Sensoji Temple and Akihabara Electric Town.

Experience Tokyo like never before at Sutton Place Hotel Ueno—book your stay today!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 108 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.57
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.86
Overall Experience: 7.83
H
helen • solo_traveller • nz
8
Great value in a super area.
Pros:

That heated loo seat when I got to my room after a hard day walking was the best thing ever.
Great room, confortable bed, excellent shower pressure.
UENO is away from the craziness but has enough going on to keep you entertained. The market is fun.

Cons:

Nothing

2026-05-30 • via Nuitee
Y
YUSHI • couple • cn
6
2026-05-30 • via Nuitee
L
Liz • solo_traveller • hk
7
東京休閒吃吃喝喝
Pros:

地點一流，距離上野駅只要5分鐘左右步程，樓下轉角位有family mart，對面馬路又有7-11。價格相宜，check out後可存放行李。

Cons:

酒店外面沒有大門，進入乘搭電梯仼何人隨便也可以搭（不用密碼卡）。門匙只有一條而且笨重，開房電源也一定要該門匙。房間裝修偏暗和舊。坐廁是電的，但卻太敏感，每次有人移動都會自動打開。

2026-05-30 • via Nuitee
H
Hiromasa • solo_traveller • jp
6
2026-05-29 • via Nuitee
C
Carlos Andres • solo_traveller • de
7
Good location
Pros:

Nice location. Clean and nice room.

Cons:

The room will not be cleaned unless you specifically ask for it one day before. At check in I asked to have my room cleaned every other day, but they told me I have to come every time to ask for cleaning. A bit annoying, otherwise all good.

2026-05-28 • via Nuitee
P
Pawadee • solo_traveller • th
2
Pros:

ไม่ชอบเลย ไม่สะอาด จะคลีนห้องพักแขกก็ต้องแจ้งล่วงหน้า ผ้าเช็ดตัวที่ใช้แล้วไปวางหน้าห้อง แล้วไม่มีการเปลี่ยนใหม่ให้ แขกต้องไปหยิบเองจาก front

2026-05-28 • via Nuitee
M
Miwa • couple • jp
6
2026-05-28 • via Nuitee
Y
Yoshiko • couple • jp
6
アクセス良好宿！
Pros:

駅近。
上野公園の西洋美術館での美術館賞で利用しました。
ホテルからのアクセスに付き添い者が片麻痺の杖歩行のため、アプリでの徒歩をナビ通りに行きました。
歩行が不安な方は上野駅の中を入場券で購入して、公園口から入谷口へ出た方が良いと思います。
入谷口からは非常に近いホテルで重宝しました。

Cons:

割に古めの建物なので掃除が行き届いてない感じがしましたが、値段の割には立地と部屋の広さも妥当だと思います。

2026-05-27 • via Nuitee
B
Bahadir • solo_traveller • tr
8
Pros:

Position

Cons:

Cramped

2026-05-26 • via Nuitee
H
Higashi • solo_traveller • jp
5
良かった！
Pros:

清潔に掃除もしてあり、スリッパも使い捨てのを置いてあったので良かった！
お風呂場はスライドドアがあったので、誰かとお泊まりの時はスライドドアに気がついた人は使えそうと思った！

Cons:

部屋が結構古いのか、大きな音が結構した。
トイレの付近(玄関前など)通るとトイレが反応して、扉を閉じたり開いたりが頻繁で、音が気になりなりやすいひとは常にお風呂のスライドドアをしておいた方が良いと思いました。

2026-05-25 • via Nuitee
R
Rosslyn • family_with_children • au
8
Comfortable and clean.
Pros:

Loved the location!

Cons:

Nothing to fault.

2026-05-25 • via Nuitee
I
Ian • solo_traveller • au
7
2026-05-25 • via Nuitee
C
CHENG HENG • couple • tw
10
Pros:

離地鐵站很方便，服務人員態度親切。

2026-05-24 • via Nuitee
致杰 • solo_traveller • tw
9
2026-05-24 • via Nuitee
Y
Yumiko • solo_traveller • ch
10
2026-05-21 • via Nuitee
W
Wai Yee • extended_group • gb
7
2026-05-21 • via Nuitee
G
GOH • couple • sg
8
2026-05-19 • via Nuitee
J
Jia Rong • solo_traveller • sg
10
2026-05-19 • via Nuitee
S
Sou Cheng • solo_traveller • sg
7
Good location
Pros:

The hotel is very close to Ueno Station via the Iriya Gate. Cleanliness was acceptable.

Cons:

The hotel felt old. The interior looked dated and the bed would slide if you sat up or down too quickly.

2026-05-19 • via Nuitee
O
OHNO • solo_traveller • jp
5
2026-05-18 • via Nuitee