The Residences at Crystal Towers

Hotels
•
Independent
8.8 (63 reviews)
Century Boulevard, Century City, Cape Town, Western Cape, 7441 , Cape Town , ZA
27-21-5520690

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Facilities

Boat tours nearby
Free WiFi
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Golfing nearby
Kayaking nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Amazing stay
Friendly and helpful staff
Great view
Cons:
Cleanliness issues
Room not ready
No hot water

Categories

Cleanliness
8.01
Attention to cleanliness needs to be relooked at.
Service
9.48
The staff is next level, they go above and beyond for you.
Location
9.52
Beautiful location with comfortable surroundings.
Room Quality
7.47
The apartment needs to be refreshed and had issues with room readiness.
Amenities
9
Lovely amenities, but furniture showing signs of wear.
Value for Money
8.96
A comfortable stay overall.
Food and Beverage
9.01
Standard quality for this hotel tier.
Overall Experience
8.98
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:06

Property Description

Experience the perfect blend of luxury and convenience at The Residences at Crystal Towers in stunning Cape Town.

Exceptional Accommodation
Make yourself at home in one of our 50 air-conditioned rooms, each equipped with full-sized kitchens, complimentary Wi-Fi, satellite programming, and all the comforts you need for a relaxing stay.

Delicious Dining Options
Indulge in delectable meals at Knife, with daily buffet breakfasts available from 7:30 AM to 10:00 AM. Your culinary experience is elevated, ensuring you're fueled for the day ahead.

Unmatched Accessibility
With complimentary self-parking and convenient airport shuttle services available on request, exploring Cape Town is effortless. Dive into nearby attractions like Canal Walk Shopping Centre and pristine beaches, all within a short drive.

Book your experience at The Residences at Crystal Towers today for an unforgettable stay in the heart of Cape Town!

Important information:

  • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Events/parties not allowed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.8
Based on 63 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
F
fuad • solo_traveller • za
4
2026-05-30 • via Nuitee
M
Monto • family_with_children • za
9
2026-05-29 • via Nuitee
P
Pholan • solo_traveller • za
3
Cons:

Lifts were not working and caused a huge inconvenience, and no parking tag

2026-05-28 • via Nuitee
A
Adenubi • couple • za
10
Customer friendly
Pros:

It’s accommodating

2026-05-28 • via Nuitee
A
Adenubi • couple • za
10
Nice stay
Pros:

It’s awesome and clean

2026-05-28 • via Nuitee
C
Claire • extended_group • za
8
2026-05-28 • via Nuitee
C
Collett • solo_traveller • za
8
NA
Pros:

NA

Cons:

NA

2026-05-27 • via Nuitee
V
Van Rhyn • solo_traveller • za
10
2026-05-27 • via Nuitee
V
Velaphe • solo_traveller • za
9
Room was very nice and spacious
Pros:

Spacious

Cons:

Nothing

2026-05-27 • via Nuitee
J
Jd • couple • za
10
2026-05-27 • via Nuitee
N
Ncedikaya • couple • za
3
It was bad. I paid extra R8000 and never felt you fully supported me. It was extremely disappointing
Pros:

Food at Hussar's Grill

Cons:

Quality of the service overall was bad. Receptionists lacked complete professionalism

2026-05-26 • via Nuitee
C
Carl • family_with_children • de
10
Amazing view
Pros:

Lovely view feom a beautiful apartment

Cons:

n/a

2026-05-26 • via Nuitee
J
Jason • solo_traveller • za
8
2026-05-26 • via Nuitee
J
Jan • solo_traveller • za
3
Very Disapointed stay
Pros:

Location

Cons:

With arrival 1 lift not working within 15min a person was trapped in the other lift, had to use the stairs for 7 floors up., Almost waited 5min in the shower for lukewarmwater, in the morning only lukewarm water.
Apartment front slidingdoor not working, dated appliances, old 3 way plugs at bed only 2 point plug in kitchen to charge phones. general feeling of heavy used property without the proper maintanance

2026-05-25 • via Nuitee
Z
Zaahir • solo_traveller • za
8
2026-05-25 • via Nuitee
A
Angela • extended_group • za
1
I am extremely dissapointed with the service we received at the Residences Crystal Towers.
Pros:

I am extremely dissapointed with the service we received at the Residences Crystal Towers. We made a booking via booking.com to stay at the in an apartment at the Residences Crystal Towers. The day before our booking i received an email saying that the room we had booked into had a maintenance issue and we were being moved to another apartment block On Park. I immediately replied to the email asking about the new property to see if we would be happy with it. I got no reply. On arrival at the Residences for check in we expressed our dissapointment at being moved and asked to view the property first before we check in. The assistant behind the desk - Mikayla, was extremely rude. Her tone and manner towards us were both disrespectful and completely unapologetic about the situation. She then told me that I had made a booking at On Park and not the Residences. She argued with me about this which I found unbelievable. When I showed her my original booking confirmation for The Residences, she did not even apologise for her mistake and for arguing with me.
I find this completely unacceptable. Her behaviour was both disrespectful and unprofessional.
Mikayla’s collegue, Matthew then took us to view the apartment at On Park. This apartment was not suitable for us. It was not on par with the original apartment we had booked. The Residences at Crystal towers was advertised as a ‘luxury’ apartment, which the On Park apartment obviously is not. We decided not to stay at On Park for comfort and safety reasons. We then needed to find alternative accommodation at the last minute which was not easy due to the marathon weekend in Cape Town. All of the other apartments associated with the Crystal Towers were full.
We are very dissapointed and upset with this situation:
1. How can you expect customers who have booked in to ‘luxury’ apartments at the Residences Crystal Towers to accept being moved to the block On Park, when these are clearly not on par with each othe

Cons:

I am extremely dissapointed with the service we received at the Residences Crystal Towers. We made a booking via booking.com to stay at the in an apartment at the Residences Crystal Towers. The day before our booking i received an email saying that the room we had booked into had a maintenance issue and we were being moved to another apartment block On Park. I immediately replied to the email asking about the new property to see if we would be happy with it. I got no reply. On arrival at the Residences for check in we expressed our dissapointment at being moved and asked to view the property first before we check in. The assistant behind the desk - Mikayla, was extremely rude. Her tone and manner towards us were both disrespectful and completely unapologetic about the situation. She then told me that I had made a booking at On Park and not the Residences. She argued with me about this which I found unbelievable. When I showed her my original booking confirmation for The Residences, she did not even apologise for her mistake and for arguing with me.
I find this completely unacceptable. Her behaviour was both disrespectful and unprofessional.
Mikayla’s collegue, Matthew then took us to view the apartment at On Park. This apartment was not suitable for us. It was not on par with the original apartment we had booked. The Residences at Crystal towers was advertised as a ‘luxury’ apartment, which the On Park apartment obviously is not. We decided not to stay at On Park for comfort and safety reasons. We then needed to find alternative accommodation at the last minute which was not easy due to the marathon weekend in Cape Town. All of the other apartments associated with the Crystal Towers were full.
We are very dissapointed and upset with this situation:
1. How can you expect customers who have booked in to ‘luxury’ apartments at the Residences Crystal Towers to accept being moved to the block On Park, when these are clearly not on par with each othe

2026-05-25 • via Nuitee
D
Dhanasagren • solo_traveller • za
3
2026-05-25 • via Nuitee
M
Mulalo • solo_traveller • za
8
Pros:

Atmosphere is very good, friendly staff and safe place in a walking distance to the mall. Beautiful indeed.

Cons:

The carpet needs attention, the shower door not closing properly, we asked for blankets but didn't get and it was cold, oven tray also was not in and we did ask for it but never brought. As a self-catering we expected this to be there and we wanted to use it.

2026-05-25 • via Nuitee
B
Bridget • couple • za
5
Cons:

It wasn’t clean and there was a unpleasant smell in the room. Like a dog was in there. Carpets were not clean and broken and the bed side lamps were not working (both). Shower had an unpleasant smell because of the drain.

2026-05-24 • via Nuitee
S
Steven • couple • za
10
2026-05-21 • via Nuitee