DoubleTree by Hilton Phoenix-Gilbert

Hotels
•
Doubletree by Hilton
7.8 (378 reviews)
1800 South SanTan Village Parkway , Gilbert , US
+1 480-809-4100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
High prices for amenities

Categories

Cleanliness
6.3
Several reviews mentioned cleanliness issues, with rooms described as dirty.
Service
9.3
Staff received praise for being friendly and helpful.
Location
9.8
Several positive mentions of the location being great.
Room Quality
8.3
Rooms were reported as spacious but with issues such as damaged floors.
Amenities
7.8
Mixed reviews on amenities, with mentions of overpriced breakfast and lack of basic items.
Value for Money
6.3
Many guests felt the hotel was overpriced for what was offered.
Food and Beverage
5.8
Negative feedback regarding breakfast and coffee pricing.
Overall Experience
8.8
Mixed feelings overall with some enjoyable aspects but far too many disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:06

Property Description

Luxurious Spa and Entertainment
Indulge in relaxation at the full-service spa or enjoy a movie night with the in-room flat-screen TV.

Culinary Delights
Savor International cuisine and tapas at Brock’s Restaurant and Bar, offering patio seating and a fine wine list.

Convenient Amenities
Benefit from free Wi-Fi, a microwave, and refrigerator in every room, along with a work desk for your convenience. Plus, enjoy the ease of a free airport shuttle service.

Ready to experience luxury and convenience at Doubletree by Hilton Phoenix? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 378 reviews
Cleanliness: 6.3
Service: 9.3
Location: 9.8
Room Quality: 8.3
Amenities: 7.8
Value for Money: 6.3
Food and Beverage: 5.8
Overall Experience: 8.8
E
Eva • couple • us
8
Had an issue with electrical outlets on night stands first night we were there, had to have maintenance correct.
Pros:

Close to what we where doing

Cons:

Very clean , staff was nice and pool and hot tub was great!

2026-09-19 • via Nuitee
J
Judy • couple • us
4
I’ll never stay there again
Pros:

The bed was good despite the box spring exceeding the actual bed

Cons:

Front desk had a sign for the restaurant dining hours. Found out by one of the staff members that they could only offer Pizza or burgers because they were remodeling. Funny thing, the next morning, they were serving breakfast. Is it being remodeled or was that a conversation because they either had no cook or didn’t care about my dining experience?

2026-09-15 • via Nuitee
S
Sara • couple • us
7
Just okay
Pros:

Close to places I needed

Cons:

It didn’t have carpet

2026-09-07 • via Nuitee
I
Irving • solo_traveller • us
10
Pros:

Clean

Cons:

Nada

2026-09-01 • via Nuitee
M
martinez • family_with_children • mx
10
Pros:

The front desk just knows how to do their job. They made me feel very welcome and they have very clean and new rooms.

2026-08-31 • via Nuitee
M
Michael • couple • us
10
2026-08-31 • via Nuitee
C
Cory • solo_traveller • us
9
2026-08-29 • via Nuitee
C
Constantine • couple • us
10
2026-08-22 • via Nuitee
J
Jennifer • solo_traveller • cn
9
2026-08-21 • via Nuitee
C
Christy • couple • us
10
2026-08-09 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-08-06 • via Nuitee
S
Sean • solo_traveller • gb
6
2026-08-04 • via Nuitee
T
Tara • extended_group • us
10
Loved it :) would definitely book again :)
Pros:

The pool was excellent and the room was spacious and nice and the oatmeal cookies were a hit!

Cons:

there was long dark hairs all over the bathroom.

2026-07-20 • via Nuitee
M
Morgan • solo_traveller • us
1
2026-07-15 • via Nuitee
T
Tammy • couple • us
7
It was an ok stay.
Pros:

The beds were very comfortable.

Cons:

Our check in process was halted due to the room not cleaned. Waited an extra 30-45 minutes to finally check in. My family and I were a bit tired from our 4 hour drive.

Our room had poor lighting.

2026-07-06 • via Nuitee
K
Kaleigh • family_with_children • us
3
2026-06-22 • via Nuitee
C
Candice • solo_traveller • us
8
2026-05-26 • via Nuitee
L
Latrice • solo_traveller • us
5
Pros:

Food amd pool

Cons:

No where to do laundry

2026-05-26 • via Nuitee
G
Gershwin12 • Couples • Forest Hills, Queens, New York
8
Recently Renovated: Doubletree by Hilton Gilbert, Arizona
Pros:

We were a bit hesitant about booking this hotel based on the reviews however, trusting the Doubletree brand we took a chance due to its convenient location. Upon arrival, we were warmly greeted by David at reception. He was courteous and professional, going out of his way to make us, Diamond members feel welcomed.

The renovation was complete and looks inviting. Ambiance was simple, clean modern. Decor was more upscale than anticipated with comfortable bedding and furnishings. Having everything we needed for a comfortable weekend including two pools a hot-tub and an outdoor resort like atmosphere without the fees.

Food: Having only breakfast, except for the scrumptious, welcome cookies, and refreshing fruit flavored water, I can say that breakfast was reasonably priced and satisfying. There was a 24 hour sundry and snack area that offered light meals, snacks, beverages, and even wine/beer.

So why not a five star review? Well, it was noisy. Not so much the hotels shortfall, more the fault of other guests; talking loudly in the hall and consistently slamming their door. Would I return? Yes, prepared with earplugs.

2026-05-23 • via Tripadvisor
V
Villarreal • solo_traveller • us
9
2026-05-22 • via Nuitee