Hotel Las Pergolas

Hotels
8.4 (664 reviews)
Av. Morelos, 2244 Colonia Ladron de Guevara , Guadalajara , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff (reception, bellboys)
Excellent location, convenient for transport and nearby points
Good restaurant/food reported as tasty
Heated pool and usable amenities (bar, TV)
Comfortable beds mentioned by some guests
Good value for price-location by several guests
Cons:
Persistent sewage/drain smell in rooms and water quality complaints
Rooms described as old, stained walls and sometimes uncomfortable
Housekeeping issues: missing towels, inconsistent cleaning
Noise from constant machine affecting sleep for some guests
Insufficient parking on site
Occasional rude reception behavior / customer service lapses

Categories

Cleanliness
5.8
Multiple reviews report rooms smelling like sewage/drain, visible dirt and stained walls; several guests explicitly complained about dirty rooms and poor water quality.
Service
10
Consistently praised staff: reception, bellboys and general personnel described as very attentive and friendly; a few isolated issues (towels, one rude receptionist) but overall service is a strong positive.
Location
10
Repeatedly noted as a major positive: 'perfect' location, convenient for transport and proximity to points of interest; many guests highlight location as a key reason to stay.
Room Quality
6.6
Mixed to negative: reports of old rooms, stained walls, uncomfortable beds and pillows in some reviews, though a few guests mentioned comfortable beds.
Amenities
8
Amenities like a heated pool, bar and restaurant are appreciated; some functional issues reported (no extractor in bathroom, limited parking, older facilities).
Value for Money
8
Several guests cited good position and price; complaints about water smell and room condition reduce perceived value but price/location yield acceptable value for many.
Food and Beverage
9.1
Restaurant food is positively mentioned as 'very tasty'; limited negative notes relate to water quality rather than food itself.
Overall Experience
9.7
Overall impressions are mixed but skew positive due to excellent staff and location; however significant cleanliness/water issues impacted some stays—net experience remains favorable for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:39

Property Description

Luxurious Accommodations
Indulge in comfort with cable TV, air conditioning, and a private bathroom stocked with complimentary toiletries at Hotel Las Pergolas.

Dining Excellence
Savor authentic Mexican cuisine at the on-site restaurant or explore nearby culinary delights like La Bodeguita del Medio, just a stone's throw away.

Convenience and Hospitality
Experience 24-hour service at the front desk, lush garden and terrace areas, along with meeting facilities, tour desk, and luggage storage for a seamless stay.

Secure your spot at Hotel Las Pergolas now for a memorable and convenient Guadalajara getaway!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GDL

Location

Guest Reviews

8.4
Based on 664 reviews
Cleanliness: 5.8
Service: 10
Location: 10
Room Quality: 6.6
Amenities: 8
Value for Money: 8
Food and Beverage: 9.1
Overall Experience: 9.7
M
Marisa • solo_traveller • mx
3
Muy sucio el baño
2026-08-07 • via Nuitee
M
Muñoz Martinez • solo_traveller • mx
10
Pros:

Muy buen servicio desde la llegada al hotel
El restaurante muy rico la comida, el hotel muy limpio y la atencion del personal de 10

Cons:

Pues solo que el chequin es a las 3:00:de la tarde

2026-08-07 • via Nuitee
M
Mariana • solo_traveller • mx
6
Pros:

Las camas son cómodas

Cons:

El servicio de recepción y en general el hotel es viejo

2026-08-06 • via Nuitee
S
Sylvia • extended_group • mx
7
Muy decepcionados y somos clientes de años
Pros:

Sin comentarios

Cons:

No tener un olor pestilente a caño en el cuarto

2026-08-05 • via Nuitee
D
Dania Lisseth • family_with_children • mx
10
El hotel está muy cerca del CAS, era el motivo de nuestro viaje Muy limpio, el personal muy amable
Pros:

El trato y el servicio muy bueno.
La distancia al CAS

Cons:

Nada

2026-08-04 • via Nuitee
B
Berenice • family_with_children • mx
8
2026-08-04 • via Nuitee
K
Karla Edith • couple • mx
9
2026-08-03 • via Nuitee
E
Ernesto Alatorre • solo_traveller • mx
10
Pros:

Comodidad

2026-08-03 • via Nuitee
L
Leticia • solo_traveller • mx
9
2026-08-03 • via Nuitee
B
benjamin • couple • mx
7
Pros:

La amabilidad del personal

Cons:

Es difícil dormir por un ruido excesivo y constante de una máquina

2026-08-03 • via Nuitee
M
Mario Castro • solo_traveller • jp
10
2026-07-25 • via Nuitee
F
FRANCISCO ANTONIO • solo_traveller • mx
8
2026-07-25 • via Nuitee
M
Maria T • extended_group • us
6
Great customer service with a little hiccup with the cleanin crew living us without towels.
Pros:

Reception and bellboys were very attentive and great customer service.

Cons:

I had to ask reception every night for towels due to the cleaning crew not providing them. Also they did not clean but they made the beds.

2026-07-25 • via Nuitee
G
Gilberto • solo_traveller • mx
7
Hotel las pergolas
Pros:

La ubicación y la arquitectura

Cons:

El olor a caño del baño..terrible hab 315

2026-07-23 • via Nuitee
C
CARDENAS TIRADO • solo_traveller • mx
10
Agusto y placentero
Pros:

Principalmente la ubicacion

Cons:

Todo bien

2026-07-22 • via Nuitee
M
Maria • extended_group • mx
9
Pros:

Me gustó la posición. Un punto intermedio para muchas zonas de comercio.

Cons:

El baño no tenía extractor y en mi opinión, sí hace falta definitivamente.

2026-07-22 • via Nuitee
L
Lidubina • solo_traveller • us
10
2026-07-21 • via Nuitee
N
Nubia • solo_traveller • mx
9
Pros:

Ubicacion y precio

2026-07-20 • via Nuitee
R
Raymundo • couple • mx
5
Cons:

No ahi estacionamiento suficiente

2026-07-20 • via Nuitee
D
Daniel • extended_group • us
1
I need a refund
Pros:

Absolute worst stay ever. It was horrible, and disgusting

Cons:

- Window leading to the outside didn't lock
- The water in the unit was absolutely disgusting. It smelled like sewer water

2026-07-18 • via Nuitee