The Westin Sendai

Hotels
•
Westin
9.1 (376 reviews)
Ichiban-cho 1-9-1 , Sendai , jp

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Comfort
Service
Spacious Rooms
Great Views
Cons:
High Breakfast Cost
Some Service Confusions
Limited Gym

Categories

Cleanliness
9.25
Multiple reviews highlighted cleanliness as a strong point.
Service
9.75
The staff's attentiveness and helpfulness were frequently praised.
Location
9.25
Location was generally viewed positively, but some found it a bit far from the station.
Room Quality
9.25
Rooms were noted as spacious and comfortable.
Amenities
9.05
Amenities were good and mentioned positively, though some issues were raised.
Value for Money
8.25
Some complaints about high breakfast prices impacted score.
Food and Beverage
8.75
Food quality received mixed reviews, with some stating it could improve.
Overall Experience
9.25
Overall, guests had a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:52

Property Description

Luxurious Accommodation on Sendai's Tallest Building

Chic Furnishings and Floor-to-Ceiling Windows
Experience modern luxury in rooms with satellite LCD TV, a fridge, and a spacious en suite bathroom with free toiletries.

Dining Options and Relaxation Amenities
Indulge in sophisticated Western cuisine at Restaurant Symphony, savor traditional Japanese dishes at Ichimuan, and unwind at Horizon Lounge & Bar. Enjoy a free-use gym, rejuvenating massages, and treatments at Flow Spa.

To book your stay at The Westin Sendai for a blend of luxury and convenience, visit our website now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDJ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

9.1
Based on 376 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.05
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
R
RENA • solo_traveller • jp
10
最高！
Pros:

部屋も眺めも食事もベッドも枕も最高でした！

Cons:

ありません。夜景を見ながら寝ようとしていたら、枕が良すぎて包まれるようで寝落ちしてしまい、朝になっていました。

2026-06-20 • via Nuitee
J
jun • solo_traveller • cn
6
2026-06-14 • via Nuitee
J
JUN • solo_traveller • jp
10
快適そのもの
Pros:

いつ訪れても、素晴らしいです

Cons:

朝食のメニューが、少なくなったこと

2026-06-13 • via Nuitee
S
Sugiyama • solo_traveller • jp
9
2026-06-06 • via Nuitee
J
JUNKO • couple • jp
6
まあまあ良かった
Pros:

清潔で快適

Cons:

割高のシーズンだった

2026-06-05 • via Nuitee
S
SHU JEN • solo_traveller • tw
7
Cons:

Buffet早餐麵包食物空了，遞補時間過長。茶、咖啡的水溫度不夠熱

2026-06-01 • via Nuitee
A
Angela • couple • jp
10
Pros:

The breakfast was wonderful. They provided a variety of choices that would satisfy the pickiest eaters.
We did a dinner set menu with wine pairing and it was top of the line.
We can not complain about the food, drinks we had or service that we received during our stay.
The room was okay , clean and typical regarding a stay in a japanese westin hotel.

2026-05-31 • via Nuitee
F
Fushan • couple • tw
10
2026-05-31 • via Nuitee
A
Ar • extended_group • tr
9
Cons:

Kahvaltı salonu önünde, sabah erken saatlerde içeri girmek için uzun kuuruklar oluyordu. Kapasite sayısını artırılmalı.
Wifi şifresi oda harici, resepsiyon ya da restoranda çalışmıyordu.

2026-05-27 • via Nuitee
J
Junji • couple • jp
9
2026-05-25 • via Nuitee
北嶋 • couple • jp
8
生憎の雨の滞在でしたが、大方心地よく過ごせました。
Pros:

年一の全国規模の集会の会場になっていてそのまま予約しました。東京で午前の仕事を終えて、新幹線にて現地へ。26階がフロントになっており、宿泊客は別のエレベーター(カードキーでのセキュリティあり)3○階の部屋へ。朝食はブッフェ形式のそれは大変美味しく頂戴しました。

Cons:

部屋に立ち込めるタバコの臭い…前客が喫煙者だったのでしょう。広い店内でしたが朝食が混雑していたこと。

2026-05-24 • via Nuitee
J
Jun Hsiang • couple • tw
9
2026-05-21 • via Nuitee
O
Olle • family_with_children • fr
9
Pros:

Très bon

2026-05-19 • via Nuitee
T
Tzu yun • family_with_children • tw
9
2026-05-10 • via Nuitee
N
Naoki • couple • jp
10
2026-05-10 • via Nuitee
K
Kazuki • solo_traveller • jp
10
2026-05-09 • via Nuitee
T
TAISUKE • solo_traveller • jp
10
自分たちへの贅沢なご褒美
Pros:

バリアフリーに対応していた　清潔だった

Cons:

駐車場から部屋までエレベーターの乗り継ぎが面倒でした

2026-05-07 • via Nuitee
C
CHIAKI • couple • jp
8
Pros:

スタッフの対応が素晴らしかったです

Cons:

クラブラウンジの混雑

2026-05-04 • via Nuitee
M
MIN CHIEH • extended_group • tw
10
2026-04-29 • via Nuitee
S
Szuting • couple • tw
10
2026-04-28 • via Nuitee