Pullman Zhangjiajie

Hotels
•
Accor
8.8 (141 reviews)
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400 , Zhangjiajie , CN
86-744-8888 888

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Facilities

Fitness facilities
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Excellent service by Mr. Zhu
Great location near attractions
Cons:
Cleanliness issues in the rooms
Language barrier for non-Chinese guests

Categories

Cleanliness
8.13
Several complaints about cleanliness, with specific mentions of hairs and stains in the room.
Service
9.6
Positive mentions of Mr. Zhu's exceptional service and helpfulness.
Location
9.64
Great location near the east gate of Zhangjiajie National Forest Park.
Room Quality
7.59
Rooms feel outdated and dark, with mentions of cleanliness issues.
Amenities
9.12
General amenities but no specific positives or negatives noted.
Value for Money
9.08
Perceived value is acceptable but impacted by cleanliness and room quality.
Food and Beverage
8.13
Breakfast described as chaotic and repetitive; food quality varied.
Overall Experience
9.1
Overall experience was good, supported by excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:18

Property Description

Discover your perfect getaway at Pullman Zhangjiajie, where luxury meets adventure in stunning surroundings.

Recreation at Your Fingertips
Unwind in our 24-hour health club or take a refreshing dip in the outdoor pool. Hop on one of our rental bicycles and explore the picturesque landscapes nearby.

Culinary Delights
Indulge in a diverse dining experience with three exquisite restaurants, including FENG Chinese Restaurant, and a cozy coffee shop. Enjoy daily buffet breakfasts and unwind with your favorite drink in our inviting bar/lounge.

Comfort and Connectivity
Stay connected in our spacious 456 air-conditioned rooms equipped with LCD TVs, complimentary wired and wireless internet, and luxurious private bathrooms. Rest assured, our attentive housekeeping service ensures your needs are met daily.

Experience the magic of Zhangjiajie; book your stay at Pullman Zhangjiajie today!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DYG

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 141 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 7.59
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 8.13
Overall Experience: 9.1
E
Evgeniia • couple • ru
8
Pros:

Расположение отличное, и жизнь вокруг есть, и вход в парк с горами рядом (10 минут пешком или 2 на машине), прямо на выходе вечерами рыночек, в целом в отеле чисто и светло. В лобби каждый вечер живая музыка. Спокойная на втором этаже терраса. Завтрак в целом для Китая Ок, поесть вполне можно. В бассейне чисто, правда, придется купить на месте смешную шапочку :)

Cons:

Темный санузел, не хватает света. С ресторане на ужине к нам никто так и не подошел, мы ушли. Но в целом по всем параметрам лучше есть где-то на улице, вокруг полно мест. Есть даже BBQ с водопадом под оперу :)

2026-06-19 • via Nuitee
K
Kirla • solo_traveller • br
9
2026-06-16 • via Nuitee
E
Ekaterina • solo_traveller • fi
10
Pros:

Great staff, great location

2026-06-13 • via Nuitee
K
Ketty • couple • re
10
Superbe
Pros:

Superbe hôtel, buffet énorme pour le petit déjeuner. Emplacement idéal pour sortir le soir. Personnel très aimable et centre de massage top

2026-06-12 • via Nuitee
L
Lynsay • solo_traveller • ae
10
Perfect location to get to the park early...
Pros:

Perfect location to the east gate of the national park and restaurants

2026-06-11 • via Nuitee
J
Jorge • couple • br
8
2026-06-10 • via Nuitee
D
Dov • couple • il
7
2026-06-09 • via Nuitee
Гаврилова • couple • ru
10
2026-06-07 • via Nuitee
E
Elizabeth • couple • ph
10
2026-06-02 • via Nuitee
J
Jan • couple • nl
9
Top
Pros:

Locatie zit op loopafstand van het centrum van de stad.

Cons:

Dat je moet betalen voor de snookertafel

2026-05-31 • via Nuitee
Гаврилова • couple • ru
10
Pros:

Все шикарно!

2026-05-30 • via Nuitee
M
Makarii • couple • de
10
2026-05-29 • via Nuitee
G
Giorgia • couple • it
8
Hôtel comodo e efficiente
Pros:

La posizione è ottimale per visitare il Parco. Grande, arioso e ben organizzato. Il classico grande albergo anche per grandi gruppi. La camera era grande e ben manutenuta. La colazione era varia e soddisfacente. Molto bene l’ufficio dedicato all’organizzazione dei tour.

Cons:

Con i gruppi c’era sempre troppa gente… la colazione sembrava un assalto di cavallette e non si riusciva nemmeno a trovare un tavolo. Lo staff della reception un pochino freddo e asettico. Abbiamo atteso 25 minuti per un sandwich!!

2026-05-27 • via Nuitee
A
Alla • couple • ru
7
Pros:

Удобное расположение, красивый внутренний зеленый двор с садом и бассейном. Большой холл с удобными креслами и зоной отдыха. Все туристические места, магазины и кафешки в пешей доступности.

Cons:

Нам очень не повезло с номером, он был большой с огромной кроватью и пустой. Окна выходили в стену соседнего отеля. В номере явно не хватало предметов интерьера, картин на стене, торшера, тумбы под телевизором и какого-нибудь коврового покрытия на полу.

2026-05-26 • via Nuitee
Z
Zubaydah • solo_traveller • sa
10
Pros:

It has everything you need and close by

Cons:

It doesn’t have soundproof.

2026-05-25 • via Nuitee
Z
Zubaydah • solo_traveller • sa
10
2026-05-24 • via Nuitee
L
Lidia • solo_traveller • br
9
Pros:

Breakfast

Cons:

Chuveiro

2026-05-22 • via Nuitee
Барановский • couple • vn
10
2026-05-19 • via Nuitee
P
Peter • couple • au
10
We had a lovely time both in the hotel and the Zhangjiajie mountains.
Pros:

The bedroom has a good view of the mountain, breakfast was good, great location to shops and restaurants. The hotel concierge was excellent including Mr. Zhu in the tour ticketing office where you buy the tickets to the park etc. which was extremely convenient.

Cons:

Nothing.

2026-05-18 • via Nuitee
G
greble • solo_traveller • jp
10
Pros:

ロケーション、お部屋、朝食、スタッフの対応、全て良かったです。武陵源での旅行を贅沢に過ごせました。リュックを忘れてしまったのですが、ちゃんとフロントに届けられていました。

Cons:

得にありません。

2026-05-17 • via Nuitee