Pullman Zhangjiajie Hotel

Hotels
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Pullman Hotels and Resorts
No.188, Gaoyun Road, Wulingyuan , Zhangjiajie , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service by Mr. Zhu
Great location near attractions
Cons:
Cleanliness issues in the rooms
Language barrier for non-Chinese guests

Categories

Cleanliness
8.13
Several complaints about cleanliness, with specific mentions of hairs and stains in the room.
Service
9.6
Positive mentions of Mr. Zhu's exceptional service and helpfulness.
Location
9.64
Great location near the east gate of Zhangjiajie National Forest Park.
Room Quality
7.59
Rooms feel outdated and dark, with mentions of cleanliness issues.
Amenities
9.12
General amenities but no specific positives or negatives noted.
Value for Money
9.08
Perceived value is acceptable but impacted by cleanliness and room quality.
Food and Beverage
8.13
Breakfast described as chaotic and repetitive; food quality varied.
Overall Experience
9.1
Overall experience was good, supported by excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:18

Property Description

Luxurious Accommodation
Nestled in the renowned Wulingyuan Scenic Area, Pullman Zhangjiejie Hotel offers upscale rooms with complimentary wired internet, minibar, and safety box. Pamper yourself in the lavish bathrooms equipped with bathtubs, showers, and deluxe toiletries.

Recreational Activities
Indulge in a myriad of leisure options at our hotel, from a refreshing dip in the seasonal outdoor pool to invigorating workout sessions at the fitness center. Unwind with a soothing massage, showcase your singing skills at the karaoke facilities, or challenge friends to a game of pool.

Culinary Delights
Savor a diverse culinary experience at our dining venues. V - Café tantalizes taste buds with Southeast Asian cuisine, while FENG Chinese Restaurant serves Hunan and Cantonese specialties. Explore more flavors at V Noodles Restaurant, Tea Pavillon, and Lobby Bar for a delightful dining journey.

Book your stay at Pullman Zhangjiajie Hotel for an unforgettable retreat amidst scenic wonders and top-notch hospitality.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
The hotel is upgrading some functions of the executive lounge, so the executive lounge is temporarily closed. For more details, please call the hotel front desk: 0744 8888 888.Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Mon, Nov 1, 2027 until Sun, Apr 30, 2028
Swimming pool: Closed from Wed, Nov 1, 2028 until Mon, Apr 30, 2029
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DYG

Location

Guest Reviews

Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 7.59
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 8.13
Overall Experience: 9.1
S
sophie • extended_group • fr
9
Agréable
Pros:

L’emplacement

Cons:

Le café dans le hall,vraiment pas parfait

2026-09-18 • via Nuitee
C
Chantal • couple • fr
10
Bon hôtel sauf la gestion du petit déjeuner
Pros:

L’hôtel est très bien placé et on peut se balader le soir tranquillement.

Cons:

Le petit déjeuner pris d’assaut par les groupes de touristes qui vident en un rien de temps le buffet ! Il faut attendre le réassort ! Il n’y a pas assez de place pour tout le monde si vous allez déjeuner tôt pour être au parc national de bonne heure. J’ai vu des clients manger debout en posant leurs assiettes sur un comptoir

2026-09-18 • via Nuitee
T
Thomas • couple • be
9
2026-09-15 • via Nuitee
K
Kevin • solo_traveller • no
10
Pros:

Everything. Perfect hotel.

Cons:

Laundry service costs a lot

2026-09-13 • via Nuitee
E
Ekaterina • couple • ru
10
Рекомендую
Pros:

Прекрасный персонал, расположение

Cons:

-

2026-09-13 • via Nuitee
M
MARC • solo_traveller • be
9
Pros:

Locatie en behulpzaamheid personeel

2026-09-12 • via Nuitee
H
Hema • solo_traveller • za
9
Pros:

Close to East entrance and market.

2026-09-12 • via Nuitee
D
DELIAP5 • solo_traveller • it
9
2026-09-12 • via Nuitee
M
Marek • family_with_children • pl
8
2026-09-11 • via Nuitee
P
Paschal • family_with_children • fr
9
Perfect location and great accomodation
Pros:

Perfect location to go to the moutain as it's a 15' walk to the park entrance. The breakfast buffet is also quite impressive and nicely diversified

2026-09-10 • via Nuitee
J
Julio Hideaki • solo_traveller • br
10
Pros:

Do atendimento Leo e o George foram muito antecioso auxiliando na compra de atrações e transfer

Cons:

Nada

2026-09-10 • via Nuitee
A
ANA • solo_traveller • es
10
Pros:

Todo genial. Muy bien situado cerca de la entrada al Parque Nacional de Zhangjiajie.

2026-09-08 • via Nuitee
S
stefan • family_with_children • it
10
Siamo stati molto bene in questo accogliente hotel con piscina. Particolare ringraziamento va a Mark per l’aiuto nell’ac
Pros:

Hotel bellissimo e in posizione strategica per l’ingresso est del parco National Forest Park. Hall molto ampia e scenografica, zona bar con musica dal vivo al pianoforte, area ristorante elegante. Nella zona piscina, c’è la possibilità di mangiare spiedini di carne alla brace cotti al momento e altri cibi caratteristici. C’è anche il punto per il massaggio ai piedi. La camera era spaziosa e pulita e i letti molto comodi.

Cons:

Nulla, è stato tutto bello.

2026-09-07 • via Nuitee
C
Csaba • solo_traveller • hu
9
Pros:

Perfect breakfast, big room, nice garden

2026-09-06 • via Nuitee
L
Lucas • solo_traveller • fr
9
2026-09-05 • via Nuitee
G
Gabriella • couple • it
9
Pros:

Ottima e varia colazione

2026-09-03 • via Nuitee
G
Giuseppe • couple • it
9
Personale fantastico
Pros:

Personale cordialissimo e super disponibile, abbiamo avuto un problema con la prenotazione, prontamente risolto dallo staff. Per il resto hotel bello e in zona centrale

2026-09-02 • via Nuitee
K
Katarina • couple • au
8
Overall was a wonderful stay and experience. Would recommend a visit to the area.
Pros:

George the concierge was very helpful and managed all our attraction ticket bookings. He even went the extra mile to send an itinerary for how to get around the attractions to get the most from the experience. Thank you very much George!

Cons:

It is quite old in terms of decor and bathroom facilities. The restaurant has a huge western menu but limited Asian dish choices. Would have preferred more local food options but since we couldn’t speak mandarin, we couldn’t ask for it.

2026-08-28 • via Nuitee
E
Emiliano • extended_group • it
10
Pros:

Tutto

Cons:

Nulla

2026-08-28 • via Nuitee
D
Diane • solo_traveller • au
10
Great location
Pros:

Location was great, Jerry in reception was helpful with assistance with tours.

2026-08-28 • via Nuitee