Hyatt Regency Trinidad

The staff were amazing. They could not do enough for you.

There is no aspect of my trip that the staff at the Hyatt wasn't exceptional. I need to highlight the staff of all the restaurants including the coffee shop. I need to name them individually because they are deserving of the highest recognition.
Chef Kirk and his team in the kitchen gave me a culinary delight each time I went for dinner. He was visible and was very approachable and accommodating. Gail, Aaron Paul and Renold the managers on duty work tirelessly to make every guest feel like all their needs are being met and surpassed. The attention to detail is very much appreciated and recognized. The servers Kim, Luke, Melissa, Reena, Veronica, Nishri and Cheryl did everything possible to make our experience memorable. Felicia in the coffee shop was also amazing. I really want to highlight these individuals for keeping the standards of the Hyatt brand and beyond. We visited this past week which was busy due to FIFA World Cup and the hotel was hosting different activities and viewing parties. While it was very busy the service did not suffer.

We visited back in March as well, and I wanted to write a review however; I did not receive the email once I checked. This time even though, I did not receive the email it was important for me to write this review for the exceptional service that was given this and last. My first visit Chef Kirk and his team along with Gail, Kim and Luke made that visit memorable as well. Now there is not another option for where I stay when traveling to Trinidad. Thank you to the staff of the Hyatt!!!!

The Hyatt Regency on Trinidad is one of my favorite hotels in the world. Working in my room with ocean view, is something I always look forward to. The service and staff in the hotel are excellent.

Everything was good except food choices .. very limited and inroo. Dinning they take a very long to deliver on many occasions

The room was beautiful and view was fantastic.

Hotel un pochino datato ma comunque ben mantenuto
In posizione centralissima, perfetto per il business e per visitare la città (anche se turisticamentr non offre molto)
Livelli di servizio non elevati. Ho richiesto due volte le pantofole e non sono mai arrivate.
Colazione a buffet appena accettabile per varietà
Tipping culture americana per qualunque cosa

it was good. very confortable and clean.
food was decent.
hope to stay again
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Staff didn’t know how to speak too people

I have visited several Hyatt resorts around the world but my experience at the Hyatt Regency Trinidad was truly remarkable and extraordinary. Miss Christine from the restaurant went above and beyond in welcoming and serving my family and I. She provided excellent service which has encouraged us to visit the restaurant numerous times after our first experience a few years ago.

This is actually my 4th time stay at this Hyatt, which is typically my first choice when I visit Trinidad. The first 3-time visits were pretty good, but not this time. The first issue I encountered was with hotel security management.

I arrived on the night of June 21, and my first night was uneventful with no issues. However, the second night, June 22, was a completely different experience. I was staying in Room 1505, and the occupants of the neighboring room, Room 1507, were hosting a loud party.

Initially, I tried to be patient and understanding, but by midnight I had reached my limit. I called the front desk and asked them to address the noise issue. Security came up and cleared the room, but as soon as they left, the party resumed. I had to call again at approximately 3:00 a.m. and then again around 5:00 a.m. During the final security visit, I witnessed approximately seven teenagers in party attire being escorted out of the room, along with two additional individuals who left with them.

As a result, I received virtually no sleep that night, despite having to get up for work at 6:00 a.m. I believe the hotel needs stronger security policies and enforcement procedures to prevent unauthorized overnight guests and to ensure that other guests are not disturbed.

The following day, I returned to the hotel earlier than usual because I was exhausted from the lack of sleep. When I saw one of the same teenagers from the previous night's party still in the neighboring room, I immediately went downstairs and requested a room change. The front desk staff was very helpful and kindly accommodated my request. After moving rooms, the remainder of my stay was pleasant and trouble-free, and I was able to rest properly.

I understand that the week coincided with local high school graduation celebrations. Given the likelihood of increased gatherings during such events, I hope the hotel can anticipate these situations and implement additional security measures to better protect guests' comfort and safety.
The second issue involved billing.

I checked out on the evening of July 1. While reviewing my bill, I noticed that most of my in-room dinner service charges had been incorrectly coded as breakfast expenses. Because I needed the charges to be categorized correctly for business expense reporting, I brought the issue to the attention of the front desk.

I waited approximately 20 minutes, but the issue could not be resolved before I had to leave for the airport. To avoid missing my flight, I provided my email address and was told that a corrected bill would be sent to me. I subsequently received an updated folio on July 2 (Folio #1959859).
Unfortunately, none of the corrections had been made. The charges were still incorrectly categorized as breakfast rather than dinner.

I would appreciate having the billing records corrected and receiving an updated invoice that accurately reflects my room service charges.

A truly outstanding and amazing experience! Very service centered. From the moment we arrived to the moment we checked out, we were treated like royalty! It's clear that the staff members absolutely love what they do! A fabulous time was had, indeed!

If this hotel were trying to redefine hospitality, it has certainly succeeded—just unfortunately in the wrong direction.

From the moment I arrived, it became apparent that luggage was considered a deeply personal matter. While many hotels employ staff to assist guests with bags, the Hyatt Trinidad & Tobago appears to subscribe to the philosophy of "character-building through manual handling."

Breakfast deserves special recognition—not for excellence, but for making cardboard seem like a culinary ambition. Every morning presented an impressive selection of beige food, apparently prepared several geological eras earlier. Bland would be a compliment. If excitement were measured in breakfast, this hotel would qualify as a medically induced coma.

Housekeeping appears to be an optional extra. My room remained untouched for the duration of my stay, leading me to conclude either that I'd accidentally selected the "Do Not Clean Until Next Fiscal Year" option, or that the housekeeping department had been placed on witness protection.

Fresh towels became something of a side quest. Rather than being replaced as a normal hotel service, acquiring one required the persistence, negotiation skills, and emotional resilience usually associated with hostage situations.

The crowning achievement, however, was the lobby bar. Despite being almost completely empty, I was informed—rather curtly—that I couldn't sit there because I didn't have a reservation. A reservation... for an empty bar. It's a fascinating business model. One assumes the hotel is committed to ensuring its vacant seats remain comfortably vacant.

Throughout the stay, staff seemed to have mastered the difficult art of making guests feel like they were interrupting someone's afternoon rather than paying customers. Smiles were scarce, initiative was non-existent, and customer service appeared to be treated as an unfortunate administrative burden.

The Hyatt brand usually carries certain expectations: professionalism, warmth, attention to detail, and genuine hospitality. Sadly, this property delivered none of them. I've experienced more welcoming service at airport security, more attentive housekeeping in student accommodation, and more inspiring breakfasts in hospital cafeterias.

A genuinely memorable stay—but entirely for the wrong reasons. I won't be returning, and I certainly couldn't recommend it to anyone unless they're conducting research into how not to run a hotel.

A really relaxing and comfortable experience that made my 2nd wedding Anniversary one that my wife would never forget. Clean surroundings, wonderful atmosphere, and world class hotel facilities.

Great rooms, clean and modern. Food was very tasty, great quality and large variety especially for the breakfast buffet. Staff is exceptional and very attentive to your needs. Keep up the excellent work.
Hotel amenities are great as well. On site spa, fun and games at the pool area and a 24/7 gym etc. Hotel itself is of great quality, chic, clean and modern.

Great experience. Felicia and Stephanie are extremely helpful and outstanding customer service! Ask for them you won’t be disappointed!