Aiden by Best Western South Reno

Hotels
Aiden by Best Western
8.5 (2110 reviews)
5851 S Virginia St , Reno , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
Issues with cleanliness
Limited service on inquiries

Categories

Cleanliness
7.71
Some guests reported cleanliness issues in rooms, suggesting that cleanliness standards need improvement.
Service
8.68
Generally friendly staff; however, responses to specific inquiries about pet policies were lacking.
Location
9.22
The location is highly praised for its convenience and easy access to local amenities.
Room Quality
8.67
Rooms were noted to be clean, spacious, and comfortable with positive remarks on room layout.
Amenities
8.2
While basic amenities were available, some guests desired more options like free coffee in the lobby.
Value for Money
8.16
Many guests find the pricing reasonable for the quality, but some suggest prices could be adjusted.
Food and Beverage
8.71
Guests enjoyed the on-site restaurant and breakfast options; however, free coffee availability was a point of contention.
Overall Experience
8.68
The overall guest experience was positive with many intending to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:46

Property Description

Convenient Location
Located just off Route 395 and across from Meadowood Mall, Aiden by Best Western at South Reno offers easy access to shopping and major highways.

Comfortable Amenities
Enjoy a seasonal outdoor pool, on-site restaurant, and free Wi-Fi during your stay. Rooms feature essential amenities like a microwave, refrigerator, and coffee maker for your convenience.

Exceptional Service
With a 24-hour front desk and on-site laundry facilities, our attentive staff ensures a seamless experience. Explore nearby attractions like Lakeridge Golf Course and downtown Reno, both just a short drive away.

Book your stay at Aiden by Best Western at South Reno for a comfortable and convenient hotel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 2110 reviews
Cleanliness: 7.71
Service: 8.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.68
V
Vinila solo_traveller us
8
Pros:

It was modern and clean

Cons:

The location

2026-07-04 via Nuitee
S
Shawna couple us
9
Nice property, very nice updates
Pros:

Older property but completely remodeled. Very modern, beautiful courtyard area. Room (stayed in the king suite) very nice and the king bed was comfortable. The restaurant 2 chicks was excellent. Picked it up to go and sat in the beautiful courtyard.

Cons:

The pool which is very nice was not heated as stated on the website. The pool was one of the reason I choose the Aiden. It was empty because it was so cold, other than that the pool is beautiful. The sofa bed in the suite was awful, bar in the middle of the back.

2026-07-03 via Nuitee
D
Dakota solo_traveller us
6
Pros:

I like how there was dog friendly rooms and dog area but wish it was gated with glass for dogs to play or have a more comfort place to do their business.

Cons:

There was a staff member i thought was rude when I was checking out I just wanted to look at the map because there are no maps anywhere on site to find the gym or the ice room other than the front area.but she kept asking oh do you need help I just wanted to look at the map and she was oh so you do need help. And kept asking until I did not even want to look at the map and she kept trying to move it away from me..

2026-07-03 via Nuitee
M
Maria Antonietta couple us
9
2026-07-03 via Nuitee
M
Mary solo_traveller us
10
2026-07-01 via Nuitee
A
Allison solo_traveller us
8
2026-07-01 via Nuitee
M
Max couple de
9
Super Unterkunft.
Pros:

Sehr moderne Unterkunft. Hatten einen tollen und erholsamen Aufenthalt.

2026-07-01 via Nuitee
D
Dawn family_with_children us
7
It was fine but felt unsafe and with the shower problem it was not worth the money
Pros:

There was no breakfast.

Cons:

There were homeless people on the property. One of them pushed a family member. We did not feel safe there. You may need security on property. Also the shower sprayed all over the bathroom leaving clothing and everything else soaked.

2026-06-30 via Nuitee
E
Ettore solo_traveller us
9
Courteous and professional
2026-06-29 via Nuitee
T
Thomas solo_traveller us
10
Glad we picked hotel to stay at
Pros:

The beds were comfy.Staff was pleasant. Very clean rooms.luvd the restaurant connected to hotel.

2026-06-29 via Nuitee
N
Neil couple au
7
Reliable & Consistent hotel room in South Reno
Pros:

We have used the the Aiden South Reno a few times now. Usually for our last night in town before flying out. The Aiden is a reliable choice. A reasonable room. Reasonably comfy bed. Good location.

Cons:

The room was starting to show its age, especially the bath, though not bad enough to be complaining about it.

2026-06-29 via Nuitee
C
Caleb family_with_children us
9
Overall decent value for somewhere 10-15 minutes outside of downtown.
Pros:

Kids likes the pool.

Cons:

Transition strip from carpet to bathroom tile was not installed well. Easy to stub your toe on hard tile.

2026-06-29 via Nuitee
H
H solo_traveller us
8
Pros:

Very modern, quiet. Blackout curtains were very nice.

2026-06-29 via Nuitee
R
Richard couple us
9
Great hotel, close to shopping, wonderful breakfast restaurant
2026-06-29 via Nuitee
S
Sara couple us
10
2026-06-28 via Nuitee
K
Kelly solo_traveller us
8
Cons:

There was no place to shampoo , conditioner or soap in the shower, just empty slits for previous bottles

2026-06-28 via Nuitee
P
Paula couple us
9
2026-06-28 via Nuitee
N
Nikola couple cz
10
2026-06-28 via Nuitee
T
Theresa couple us
10
Excellent stay. Highly recommend!
Pros:

The hotel was very clean, comfortable, and quiet. We enjoyed our stay and will gladly return the next time we are in town. We also enjoyed our breakfast at the Two Chicks.

2026-06-27 via Nuitee
T
Teresky solo_traveller us
8
2026-06-27 via Nuitee